Payroll and Workforce Information Assistant
Job title: Payroll and Workforce Information Assistant
Salary: £30,495 – £32,052
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We have a permanent vacancy for a payroll and workforce information assistant to join our busy payroll team.
In this role you will support the provision of workforce information and payroll services at the Care Inspectorate and Scottish Social Services Council (SSSC).
You will maintain staff records, coordinate monthly payroll and pension activity and assist with the design and development of Payroll systems and procedures. You will be the first point of contact for a range of payroll queries.
You will already have significant experience using Microsoft Excel and will have a good head for numbers to run regular reports, analyse data and present in a logical format.
This role would suit somebody with an interest in payroll, accounting, data analysis or ICT.
About you
You will be educated to SCQF Level 6 or have the equivalent skills and experience for this role.
Working in a busy team you will be able to prioritise and manage your workload under guidance and also independently. You will have experience in a customer facing role and have excellent customer service. You will have knowledge and experience with basic payroll functions typical employment related payments and deductions (e.g. salaries, pensions taxes and statutory payments such as maternity pay) and basic knowledge of accounting procedures. You will be confident in the applications associated with the Microsoft office suite which include Microsoft office 365, Excel and Outlook. You will demonstrate the ability to produce work of a consistently high standard, with a strong focus on accuracy and attention to detail.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Victoria Barter at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form and equal opportunities form by 08:00 on Monday 16 December 2024. CVs will not be accepted.
It is anticipated that interviews will be held on/no sooner than week of 13 January 2025 at our Dundee office.
Chief Inspector Support Assistant
Role: Chief Inspector Support Assistant
Location: Any Care Inspectorate office
Salary: £22,425 - £23,964
Contract: Maternity Cover – until 29 April 2022
Previous applicants do not need to re-apply for this role
About the role
The successful applicants will provide an efficient and effective business support service to the Chief Inspector and their Service Managers Reporting to the Executive Support Officer, you will be part of the Executive and Committee Support team.
You will be required to provide a confidential PA and administrative support service to the Chief Inspector. Duties will be varied and include prioritising correspondence, dealing with enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, refreshments, and hospitality for visitors as necessary.
Having good planning and organising skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and parliamentary reports, adhering to strict deadline requirements.
The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at meetings as required and taking notes, preparing, and distributing minutes and in addition, assisting in the design and preparation of PowerPoint presentations as required.
This role can be performed at any of our office locations. However, there will be an expectation to travel to Compass House (Dundee) for team working requirements.
Next steps
You’ll find more information in the job profile, person specification and job advert.
For an informal discussion prior to applying, please contact Claire Corbett by Teams, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your expertise and motivation make you suitable for this post, please complete an application form (and equal opportunities form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8am on Tuesday 11 May 2021.
There will be a quick turnaround for this role with interviews scheduled to take place on Friday 21 May 2021.
Person specification
Job title: Human Resources Adviser
Attributes |
Essential |
Desirable
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Experience |
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Education, qualifications and training |
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Skills and knowledge |
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Key performance outcomes
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Essential |
Desirable |
Effective communication |
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Partnership working |
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Team working |
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Objective decision making |
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Planning and organising |
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Understands and uses appropriate methods and tools to meet targets. |
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Business Support Assistant - Complaints
Location: Flexible
Salary: £20,448 - £21,789
Hours: 35 hours per week
Contract: Temporary until 31 March 2022
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
About the role
Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the complaints function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.
Due to current Covid-19 restrictions, it is expected that you will be undertaking duties predominantly from home but with an expectation that, where deemed necessary, you will be available to work from the office on an ad-hoc or longer-term basis in due course. We will consider applications on a reduced hours basis.
About you
We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.
The successful individual will have:
- A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Next steps
You’ll find more information in the:
If you require any further information or for an informal chat, please contact:
Fiona Naris, Business Support Officer, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01786 432944
If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 29 November 2021.
Job profile
Job title: Human Resources Adviser
Responsible to: Senior HR Business Partner
Principal working contacts:
- HR business partnering team
- Shared service recruitment and transactions teams
- Care Inspectorate colleagues and management
- Trade Union officials and representatives
Job purpose
The HR adviser will work closely with stakeholders across the organisation to provide expert advice and guidance on a wide range of HR related matters. This includes all employment related matters, employee relations, people management policies and employment regulations.
The HR adviser will play a crucial role in fostering a positive work environment, promoting employee engagement and contributing to the overall success of the Care Inspectorate through the delivery of a cohesive HR service across the organisation.
Key responsibilities
- To provide advice and guidance to managers and staff members on complex case management issues including absence management, wellbeing, disciplinary, dignity at work, capability and grievance matters, during both informal and formal processes.
- Support the Senior HR Business Partner in developing, implementing and evaluating HR policies, practice and procedures in line with best practice and to ensure that statutory obligations and organisational objectives are met.
- Provide advice, guidance and coaching to managers on HR policies and procedures, ensuring that managers are equipped with the knowledge and understanding to effectively operate within the parameters of the policy.
- Design, deliver and evaluate people management training on HR related policies, projects and practice.
- Facilitate and support organisational change initiatives by providing expert advice and guidance. Collaborate with stakeholders to develop change strategies and monitor the effectiveness of these initiatives.
- Promote Equality, Diversity and Inclusion as part of the culture of the organisation and contribute to working groups as required.
- Keep abreast of employment law and best practice issues and be able to advise management on these. Keep abreast of key issues and changes in the social care sector.
- Support the Senior HR Business Partner with HR input into relevant projects, working groups or focus groups, including providing specialist advice and support to managers in a range of complex organisational change and redesign issues.
- Foster productive working relationships and collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreement with the trade unions.
- Assist in maintaining management information systems to ensure that information for statutory reporting purposes and that additional information for organisational reporting purposes, is collated.
- Assist in preparing written reports to the Board/Committees, and advisory and guidance notes for Line Managers.
- Actively support and develop junior members of the HR team, providing advice and guidance on work related matters.
- Process the necessary administrative tasks associated with the day-to-day HR queries and issues.
- Undertake any other ad-hoc duties as defined by the Senior HR Business Partner or Head of Human Resources.
Other duties
This job may require travel to Care Inspectorate offices throughout Scotland and may involve some occasional overnight stays and unsocial hours.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Software Developer
Job title: Software Developer
Salary: £44,322 - £47,982
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We are recruiting a Software Developer to work within our Digital team to support the IT, transformation and business change projects, with the design, build, test and release of Digital Applications to meet the Care Inspectorate business requirements, using the Microsoft Azure platform and other Microsoft technologies.
Reporting to the Applications Manager, you will develop and maintain our business applications and deliver an applications support service. Working in an Agile environment, in alignment with ITIL best practice, you will support incident, problem, configuration, change and release management processes, as part of our IT service delivery.
You will assist the internal customer with the analysis of business requirements to produce agreed functional and non-functional design requirements and work with the development team, research and develop modular code solutions, refining and re-writing as required, to derive code that contributes to the production of effective and efficient software solutions.
About you
You will ideally hold a degree or similar equivalent qualification to a minimum of Level 9 of the SCQF Framework and have relevant experience in Computer Science and Software Development
You will have direct work experience which can evidence:
- Experience in software development, working across the entire software development cycle, using a variety of software design patterns.
- Ability to plan, execute, track and report on delivery progress against requirements.
- Knowledge of the Microsoft .NET framework and web development, including HTML, JavaScript and MVC.
- Experienced in designing and implementing relational databases in MS SQL Server.
- Competent in cloud architecture and technologies.
- Experience in continuous improvement of development, integration, and delivery processes.
- Experience in Agile methodologies
- Experience of working as part of an agile software delivery team.
- Experience of providing customer support for in-house developed software solutions.
Next steps
You will find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.
To apply
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form and an equal opportunities form, please submit by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 7 October 2024.
It is anticipated that interviews will be held during the week commencing 21 October 2024 at a suitable Care Inspectorate office location.
Person specification
Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)
Attributes
Experience
Essential
• Experience of providing high quality business and customer support.
• Experience of servicing meetings, including scheduling and minute taking.
• Experience of working autonomously.
• Co-ordinating and supporting multiple projects.
Desirable
ICT technical support/ organising and facilitating webinars.
Education, training and qualifications
Essential
The successful candidate will be educated to SCQF level 5 (for example, credit standard grade, national 5, skills for work national 5, national certificate, national progression award, modern apprenticeship or SVQ) or have relevant skills and experience in administration or business support.
Desirable
Qualifications or skills and experience at SCQF 6 in administration or business studies.
Skills and knowledge
Essential
• Excellent communication and negotiation skills.
• Good working knowledge of IT packages, including spreadsheets, Microsoft Applications, and database input.
• Experience of developing processes and procedures. § Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
• Ability to translate plans into action.
Key Performance Outcomes
Effective communication
Essential
• Ability to prepare reports and other written communication to a high standard.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
• Ability to form constructive working relationships with people at all levels in the organisation.
Desirable
Experience communicating/ liaising with senior members of the organisation.
Objective decision making
Essential
• Demonstrates analytical and systematic approach to problem solving.
• Considers Care Inspectorate values in relation to the impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Understands the limits of their knowledge and experience and when decisions need to be referred to others.
Desirable
Ability to express and present complex information.
Planning and organisation
Essential
• Ability to react to changing priorities and to prioritise conflicting demands.
• Ability to plan workload effectively in the short, medium, and long term in conjunction with their line manager and work to strict deadlines.
• Demonstrates attention to detail for both numerate and literate work.
• Ability to show initiative and work without close supervision.
Flexibility
Essential
• Encourages a flexible, positive approach to work in their team.
• Applies rules and procedures sensibly and understands where flexibility is required.
Improvement focus
Essential
• Contributes to the development of operational processes and systems.
• Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
• Demonstrate initiative, drive and determination to complete tasks and achieve objectives.
Team working
Essential
• Ability to contribute to and support the work and decisions of the team.
• Ability to work co-operatively and supportively with others.
Our recruitment process
How we recruit
How we recruit inspectors
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.