Person specification
Job title: Business Support Assistant
Attributes
Experience
Essential:
- Demonstrate a successful track record within a similar role.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within the social care sector.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5
Skills and knowledge
Essential:
- Good working knowledge of IT to include word, excel and PowerPoint.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Key performance outcomes
Effective communication
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Team working
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Equality impact assessments
2020
- Maximising Attendance Policy May 2020
- Learning & Development Policy May 2020
- Dignity at Work Policy May 2020
- Capability Policy May 2020
- Proposed changes to the senior inspector role November 2020
- Job Evaluation (Inspector, Senior Inspector & Team Manager) September 2020
- Involvement Policy Suite November 2020
2019
2018
- Partnership Agreement
- Further Study Policy March 2018
- LEAD/ Performance Development & Management System June 2018
2017
2016
- Grievance Policy February 2016
- Corporate Health and Safety Policy February 2016
- Zero Tolerance Policy February 2016
- Salary Protection Policy February 2016
- Workforce Change Policy February 2016
2015
Person specification
Job title: Accountant
Attibutes
Experience
Essential:
- Demonstrable experience in a Finance environment.
- Experience of managing and leading a team.
Desirable:
- Knowledge of process improvement and LEAN techniques.
- Experience and knowledge of Public Sector.
Education, qualifications and training
Essential:
- Educated to SCQF level 9
- Membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent.
Desirable:
- Membership of a CCAB accounting body.
Skills and knowledge
Essential:
- Excellent knowledge of Microsoft Office suite, particularly Excel.
- A thorough knowledge of integrated financial accounting systems
- Accounting expertise in interpreting and applying accounting standards and guidance and other resource information.
- Experience of working in a business partnering role to support budget managers
- Ability to prepare financial reports.
- Annual Accounts preparation.
- Budgeting and budgetary control.
- Excellent negotiation and influencing skills.
- Good judgement and decision-making skills.
- Ability to analyse numerical and written information and present results in a clear and concise format.
- Concise and clear oral, written and presentation skills.
- Ability to work under pressure with strict deadlines.
- Planning and organisation skills.
Desirable:
- Oracle financial systems experience.
- Experience of a coaching culture and using coaching to support staff.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to explain complex financial information to a range of audiences including non-specialists.
- Listens to feedback and ideas from others and takes appropriate and considered action.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in process and performance and makes appropriate suggestions for improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making:
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Transactions Assistant
Job location: HQ, Dundee
Responsible to: Transactions Manager
Principal working contacts
- Head of Finance & Corporate Governance (Care Inspectorate)
- Finance and Procurement Manager (Care Inspectorate)
- Transactions Manager
- Care Inspectorate and SSSC finance staff
- Care Inspectorate and SSSC departmental staff
- External stakeholders
- General public
Job purpose
To carry out a range of general administrative and clerical tasks which support the transactions section within the finance team, in line with the Care Inspectorate and SSSC policies and procedures.
Operational management
- Input and issue sales invoices.
- Input purchase invoices.
- Respond to regular purchase and sales invoice queries.
- Ensure ledger codes attached to purchase and sales invoices are consistent and accurate.
- Assist with processing payments and making sure all income is properly banked and receipted.
- Ensure receipting of good and services is carried out timeously.
- Reconcile supplier statements to the financial system.
- Review and ensure the accuracy of scheduled payments.
- Collate and reconcile income returns.
- Work with departmental staff on reconciling our internal systems.
- Follow established transaction control procedures and provide suggestions for improvement.
- Respond to sales invoice and purchase invoice queries by phone, email, letter and face to face.
- Assist with year end procedures within the timescales agreed with the Transactions Manager.
- Provide day to day guidance to end users on the use of the transactions systems.
- Assist with developing and implanting improvements to the transaction systems.
- Provide training to new users of the purchasing system.
- Maintain a purchasing and payment tracking system to ensure the proper control of cheques.
- Preparation of journals.
- Assist with reconciliation of income received to information recorded on our internal systems.
- Create and maintain debtor and creditor records within the financial system.
- Communicate with Care Inspectorate and SSSC staff, and customers in the pursuit of debt recovery, logging all correspondence in the relevant customer account.
- Responding to purchase invoice queries while providing excellent customer service.
- Carry out any appropriate work to assist within the department as and when required Complete ad hoc reconciliations as required.
- Assist the finance team with ad hoc administration tasks as required.
Relationship management
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Organisational Development, Finance & Corporate Governance, ICT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.
Consequently, this is not a contractual document and post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Customer Support Adviser
Job location: Any Care Inspectorate office
Responsible to: Customer Support Officer
Principal working contacts
- Transactions Manager
- Customer Support Officer
- Business Improvement Manager
- Lead Tester & Release Manager
- ICT Development Team
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To answer incoming calls to the organisation, respond to enquiries and questions, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative duties, in accordance with the Care Inspectorate’s policies and procedures.
Key responsibilities
- To answer all incoming telephone calls and deal with by either responding to query, appropriate transfer, taking a message or follow-up and return call.
- To take complaints from members of the public and log them in our Complaints application.
- Research requiring information using available resources.
- Provide callers with information as appropriate, within own remit of responsibility.
- Identify and escalate priority issues.
- Record call information accurately and appropriately.
- Produce call reports and/or information as requested.
- Attend meetings as required.
- Distribute information within the Care Inspectorate and to service users, carers, service providers and other external agencies as required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
Job profile
Job title: Improvement Adviser (digital social care)
Reporting to: Senior Improvement adviser (digital social care)
Principal working contacts
Internal:
- Senior Improvement adviser (Digital social care)
- Quality Improvement Manager
- Quality Improvement Support Team
- Health and Social Care Improvement Team
- Involvement and Equalities Team
- Scrutiny and Assurance Directorate
- External / Internal Communication Teams
- OWD team
External:
- Portfolio director, Scottish Government digital health and care directorate
- Care providers, care service staff and those experiencing care and their carers
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, Health and Social Care partnerships, and integrated joint boards
- Other sector organisations including Scottish Care, CCPS, SSSC, SHFA, SWA, COSLA, Digital Office and others
- Members of the public and other stakeholders
Job purpose
The post holder will work alongside the Senior Improvement Adviser (Digital social care), as part of the Scottish Government’s digital social care programme. The role also forms part of the Care Inspectorate’s Quality Improvement Support Team (QIST).
The post holder will use quality improvement (QI) methodology and develop the improvement support role in line with the Care Inspectorates Improvement Strategy and the national Digital Health and Care Strategy and Delivery Plan.
Key responsibilities
- To work alongside the senior improvement adviser (Digital) on a range of activities as agreed with the Care Inspectorate and Scottish Government’s digital health and care directorate.
- To contribute to the generation of knowledge and shared learning on technology and digital in social care through publications, networks, and engagement activities.
- To collaborate with other sector-based digital leads on projects that support the delivery of the social care portfolio within the digital heath and care directorate.
- Leadership and representation of the Care Inspectorate externally in the area of technology and digital in social care.
- Working internally with the Care Inspectorate to support embedding of technology and digital solutions for social care.
- Improve the use of digital in social care through a programme which supports the Care Inspectorate’s scrutiny and inspection processes.
- Input and support to the deliverables of the social care programme within the Scottish Government’s digital health and care directorate.
- Leadership and support on key areas related to technology in social care through publication, organisation and attendance at key relevant events.
- Identification of key priorities for technology and digital for the social care sector through engagement and network activities with colleagues and stakeholders.
- Partnerships and collaborative opportunities to further embed and enhance the contribution of the technology and digital in social care at local and national level.
Quality improvement
- Support the implementation of the Care Inspectorate’s improvement Strategy, the and the Scottish Governments Digital Health and Care Strategy and Delivery Plan.
- Lead and advise on quality improvement methodology and tools, design, and delivery of quality improvement projects / programmes.
- Supporting internal/external stakeholders with data collection, analysis, and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.
- Sharing good and effective practice in the use of technology across health and social care and establish mechanisms to spread and sustain improvement.
- Provide advice and guidance to internal and external stakeholders on quality improvement including leading or participating in groups related to the work of the Care Inspectorate and the digital social care programme.
- Provide leadership and direction to develop quality improvement support resources for use by sector colleagues and care services.
- Provide leadership, direction and support on developing quality improvement pathways in relation to the use of digital technologies to support personalised care.
- Further expand opportunities ongoing training and development on quality improvement methodology and continue to build the capacity and capability of the Care sector workforce through a strategic approach with partners.
Relationship management
- Working in partnership with the Senior Improvement Adviser (Digital Social Care) and the Scottish Government’s digital social care portfolio team on a range of projects aimed at improving outcomes for people through the use of technology.
- Cross collaboration with a range of key sector organisations.
- Advise, support and work alongside the Senior Improvement Adviser (Digital social care) and the Scottish Government digital social care portfolio lead to identify and commission specialist support for quality improvement in care services.
- Work with Care inspectorate colleagues, social care staff and technology professionals to test, measure and report on the impact of technology solutions in social care.
- Engage with key partners to identify themes and trends which will direct future improvement support in digital social care.
- Advise and support the Improvement Support section, digital social care team and colleagues to improve practice directly with providers and partnerships, through sharing evidence from research, quality improvement methods and expert advice to update practice and improve care.
- Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.
- Work with the Senior Improvement Adviser (Digital social care), Quality Improvement Support Team and Scottish Government’s digital social care team to facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Customer Support Adviser
Attributes
Experience
Essential:
- Demonstrate a successful track record within a similar role.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within the social care sector.
Education, qualifications and training
Essential:
Desirable:
- NVQ/SVQ level 2 or 3 in Customer Service or Call Handling.
Skills and knowledge
Essential:
- Excellent communication skills.
- Excellent verbal communication techniques in order to draw out and gather correct information and gain confidence from caller.
- Knowledge of customer service principles and practice.
- Listening skills.
- Problem solving skills.
- Good data entry/keyboard skills
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
- Ability to use own judgement within identified boundaries.
- Ability to remain professional even when dealing with difficult or confrontational callers.
Key performance outcomes
Effective communication:
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising:
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible in order to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Is able to work confidently within a changing environment.
Team working:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Personal accountability and responsibility:
- Takes responsibility for decisions and actions taken.
- Maintains a high standard of work and actively seeks out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role.
Person specification
Job title: Improvement Adviser (digital social care)
Attributes
Experience
Essential:
- Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
- Experience of leading innovation across health and social care.
- Experience of developing and delivering learning and development to a variety of staff groups and care providers.
- Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.
Desirable:
- Experience of scrutiny and regulatory process.
- Experience of implementing digital solutions in social care settings.
Education, qualifications and training
Essential:
- Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
- Hold or be willing to work towards a recognised qualification in quality improvement.
- Commitment to own CPD.
Desirable:
- NES Scottish Improvement Leader (ScIL) or equivalent
Skills and knowledge
Essential:
- The ability to communicate with a diverse range of professional staff across the sector.
- Excellent negotiating, facilitating, influencing, and coaching skills.
- Able to think creatively to maximise the use of digital technology to improve outcomes for people.
- Knowledge and understanding of QI theory and its practical application in health and social care settings.
- Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
- Ability to develop and maintain extensive internal and external communication systems.
- Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
- Excellent communicator both verbal and written, with the ability to translate plans into actions.
- IT literate, using the most effective methods to communicate and manage information.
Desirable:
- Knowledge and understanding of health/social care practice, theory, policy, and research.
- Appreciation of technology, its use and development in relation to the care sector.
- Knowledge of regulation, scrutiny, and improvement landscape.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading QI projects/programmes and evaluating their impact.
- Demonstrate an understanding of national QI work across Scotland.
Desirable:
- Policy development
- Research activity
Planning and organising
Essential:
- Ability to prioritise effectively and achieve deadlines.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through personal power, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Demonstrates experience of being part of positive cultural change.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to draft detailed reports and guidance documents.
- Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
Please note – these are tkey performance outcomes to be used to recruit into the role.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.