Person specification

Job title: Planning Assistant

Attributes

Experience

Essential:

• Planning activities
• Data quality
• Data management
• Data reporting

Desirable:

• Regulatory environment experience
• Developing process guidance documents

Education, qualifications and training

Essential:

• Educated to SCQF Level 4 or Level 5 (e.g. National 4/5, Standard Grade General/Credit, etc.)
• Commitment to own CPD.

Skills and knowledge

Essential:

• Some level of data management and manipulation skills.
• Effective written and oral communicator.
• Excellent interpersonal skills.
• Good IT skills, in particular MS Excel (including use of pivot tables and macros) and a keen interest in IT skill development. Understanding of data quality issues and validation techniques.
• An awareness of data management and manipulation skills.
• Effective written and oral communicator
• Well developed interpersonal skills
• Analytical skills
• Excellent time management skills
• Ability to work autonomously.

Desirable:

• Sound knowledge of all Care Inspectorate ICT systems and inspection processes.

Key performance outcomes

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups.
• Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
• Listens actively to people, questions and checks understanding.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Planning and organising

Essential:

• Involves others where appropriate and optimises resources to achieve desired results.
• Uses a systematic approach to make efficient use of time and manage workload.
• Recognises the need to be flexible in order to meet changing priorities.
• Prioritises work effectively to meet deadlines and objectives.

Objective decision making

Essential:

• Demonstrates analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
• Ability to analyse complex information.

Team working

Essential:

• Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
• Values and makes use of the skills, knowledge and experience of others.
• Works co-operatively and supportively with others.

Personal accountability and responsibility

Essential:

• Takes responsibility for decisions and actions taken.
• Maintains a high standard of work and actively seeks out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for identifying and addressing areas of personal and professional development.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Improvement Adviser

Attributes

Experience

Essential:

• Experience of developing, delivering and evaluating Quality Improvement work.
• Experience of developing and delivering learning to a variety of staff groups and care providers.
• Significant experience of successfully leading innovation across health and social care.

Desirable:

• Research experience.
• Experience of working in or supporting Quality Improvement in Social Care.

Education, qualifications and training

Essential:

• Qualifications or skills and experience at SCQF level 9 (e.g. degree, graduate diploma).
• NES Scottish Improvement Leader (ScIL) or equivalent qualification in QI science / methodology or willingness to work toward this as a priority.
• Commitment to own CPD.

Skills and knowledge

Essential:

• Excellent interpersonal skills with an emphasis on support, negotiation, influence and diplomacy.
• Ability to network and work together with key health and social care professionals in areas including Scottish Government, health boards, integration joint boards, health and social care partnerships and service providers in the statutory, independent and voluntary sector.
• Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
• Knowledge and experience in quality improvement in health and/ or social care.
• Knowledgeable and skilled at using appropriate improvement approaches.
• Good understanding of the social and political environment in which care services are provided to achieve change.
• Self-motivation, confidence and ability to meet tight deadlines.
• IT literate with the ability to analyse and interpret complex information.

Desirable:

• Evidence of involvement and impact in work at a Scotland wide level including membership of national working groups.
• Knowledge and experience of social care quality improvement.

---

Key performance outcomes

Quality improvement focus

Essential:

• Have a proven track record in leading and/or supporting quality improvement projects/programmes and evaluating their impact.
• Demonstrate an understanding of national quality improvement work across Scotland.

Desirable:

• Research active.
• Policy development.

Planning and organising

Essential:

• Evidence of ability to prioritise effectively and achieve deadlines.
• Ability to amend approaches in reaction to changing priorities, circumstances and conflicting demands.
• Demonstrates analytical and systematic approach to problem solving.
• Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
• Work is self-generated, planned and prioritised, identifying key issues, anticipating problems and initiating appropriate action to resolve them.
• Able to work autonomously and independently.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Ability to achieve results through relationships, negotiation, persuasion, and influence.
• Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
• Ability to lead change and bring people with you.

Effective communication

Essential:

• Excellent oral, public speaking / presentation, and written communication skills.
• Ability to support service providers to define, measure and achieve outcomes.
• Ability to write clear reports and guidance documents.
• Excellent interpersonal skills with the emphasis on support, negotiation, influence, and diplomacy.
• Experience in devising and delivering development sessions.

Desirable:

• Experience of speaking/presenting to small and large groups of people at all levels.

Working in partnership

Essential:

• Work nationally and locally with a range of stakeholders.
• Experience in working with others to devise and deliver development sessions.
• Ability to lead or participate in multi-disciplinary and multi-agency working groups.
• Ability to work co-operatively to achieve success.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Organisational and Workforce Development (OWD) Assistant

Role: Organisational and Workforce Development (OWD) Assistant

Salary: £30,495 - 32,052

Location: Flexible

Hours: 35 hours per week

Contract: Temporary for up to 12 months

About us

The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is the people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices.

Starting salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

The Organisational and Workforce Development (OWD) team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.

The OWD team provides a wide range of support for developing our staff and the wider organisational culture.

This is a temporary opportunity to join our OWD team. The role holder will support the OWD team to develop and deliver learning and development and key OWD projects, with a focus on people, development and equalities.

About you

You will have experience of working in a busy fast-moving environment, with a proven track record of supporting the delivery of projects. Demonstrable analytical skills, interpersonal skills and excellent verbal and written communication are also essential. This is a key role in the OWD team and a real opportunity to develop existing skills.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please contact Stephanie Hewitt at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Thursday 20 March 2025.

Interviews will be held on 25 March 2025 via MS Teams.

Job profile

Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)

Location: Dundee

Responsible to: Senior Human Resources Adviser

Principal working contacts:

• All Human Resources staff
• Finance Assistants/Officers
• Other staff within Corporate and Customer Services Directorate (eg Estates,
• Health and Safety, ICT)
• Managers and employees of the Care Inspectorate & SSSC
• Third party service providers

Job purpose

To assist in the provision of a human resources advisory and support service for the Care Inspectorate and provide services to Scottish Social Services Council (SSSC).

Key responsibilities

Act as the first point of contact for HR and payroll queries, taking ownership of any issues and referring/escalating these to others where necessary. This includes, but is not limited to:

• Pay, pensions and expenses.
• HR policies, processes or procedures
• Use of HR systems
• Recruitment

Gather and maintain up to date and accurate workforce information (eg staff records), including but not limited to:

• All information required for the monthly payroll (eg post/hours changes, starter details, leaver details)
• Core employee details (names, contact details, bank details, emergency contacts, etc)
• Right to work and background information (identity checks, disclosure checks, references, employment medical information)
• Contractual details (core employment details such as hours of work, post holdings, salaries, pensions)
• Attendance and absence details (work patterns, overtime, sickness, annual leave, special leave, flexi time)
• Equality and diversity information
• Other relevant employee information (qualifications, training, skills)
• Assist in the provision of a recruitment service.
• Working with members of the accounting team, coordinate monthly payroll and pension processing activities, liaising with third party providers where necessary (e.g. payroll services provider, pensions administrators).
• Assist with the gathering of information for benchmarking and workforce analysis.
• Produce management information for reporting purposes. This will include presenting the information in a variety of formats (eg tables, charts, graphs) making sure it is meaningful and relevant for the audience.
• Assist with the development of HR systems including:
  • Design
  • Data clean-up and data migration
  • Testing
  • Training staff
  • Development of guidance and procedure manuals
• Assist in the development of new processes and procedures, making full use of information technology where appropriate.
• Produce standard contracts, letters and general HR correspondence.
• Assist in the provision of an advisory service to managers and employees on a comprehensive range of HR policies and procedures, including recruitment, conditions of service, absence and performance management.
• Provide support for HR projects and improvement work.
• Participate in working groups and attend associated meetings, as and when required.
• Undertake any other duties and/or responsibilities commensurate with the nature of the job.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.