Person specification
Job title: Strategic Data Officer
Attributes
Experience
Essential:
- Working with large datasets
- Experience in some of the following
- Working with large datasets
- Statistical analysis and reporting
- Data management
- Identifying and resolving data quality issues
- Performance measurement and reporting
- Experience of working with external/internal contacts at all levels
Desirable:
- Experience of working within the social care sector.
- Experience of working with confidential and sensitive data.
- Knowledge of and experience in using the Care Inspectorate’s ICT systems (especially in a strategic context).
Education, qualifications and training
Essential:
- Educated to HNC level or equivalent.
Skills and knowledge
Essential:
- Competent and experienced in the use of MS office packages, particularly in the use of Excel and Word.
- Experienced in working with data to produce accurate, meaningful and well-presented tables and charts of data.
- Effective written and oral communicator.
- Well developed interpersonal skills.
- Good literacy skills.
- Understanding of data quality issues.
Desirable:
- Experience in the use of Excel functions such as lookup formulas and pivot tables.
- Experience of sampling and survey design.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups of all levels both within and external to the organisation.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
Impact and influence
Essential:
Ability to give realistic advice, based on relevant, up to date and verifiable information.
Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in performance and makes appropriate suggestions for improvements.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- The ability and willingness to learn new skills quickly.
Planning and organising
Essential:
- The ability to manage workloads under pressure to tight deadlines.
- The ability to work autonomously with the minimum of supervision
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and takes appropriate and considered action.
- Adapts quickly in a fast-paced environment, adjusting priorities as required.
- Understand where a flexible approach is required.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate and external agencies.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Planning Coordintor
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Attributes |
Essential |
Desireable
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Experience
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Experience of collaborative/ partnership working.
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Education, qualifications and training |
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Skills and knowledge |
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Understanding of project management.
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Key performance outcomes |
Essential |
Desirable |
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Planning and organising |
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Management of resources |
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Impact and influence |
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Ability to take account of wider political and organisational sensitivities to deliver strategic objectives. |
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Objective decision making |
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Effective communication |
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Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Inspection Planning Manager - Workforce Planning and Data
Responsible for: Planning Co-ordinator
Principal Working Contacts
- Executive Director of Scrutiny and Assurance
- Chief Inspectors
- Service Managers
- Team Managers
- Strategic Inspectors
- Inspectors
- Business Support staff
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Education Scotland
Job purpose
To manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body.
Key responsibilities
Strategic management
- In conjunction with key stakeholders, develop and manage systems and processes to support effective national inspection planning in order to meet corporate aims and objectives.
- Build and maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
- In conjunction with key stakeholders develop and deliver strategies, action plans and targets for inspection planning in support of corporate aims and objectives.
Operational management
- Manage and co-ordinate the effective and efficient delivery of scrutiny and improvement planning activity.
- Manage and maintain scrutiny plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
- Ensure that the provision of the inspection and capacity planning information is accurate, up-to-date and reliable for managers and staff throughout the organisation to support the planning and delivery of the Care Inspectorate’s scrutiny and improvement functions.
- Plan and execute the strategic objectives for inspection planning systematically in alignment with the Care Inspectorate’s business objectives.
- Promote continuous improvement in all aspects of inspection and capacity planning, including quality assurance and consistency of practice.
- Participate in the recruitment and selection of staff as required.
- Prepare and present reports to the Chief Inspectors and Executive Director of Scrutiny and Assurance or Executive Team as required.
- Deputise for senior managers and undertake such other duties as may be required.
People management
- Lead and manage a team, ensuring that they work effectively and efficiently to meet the aims, objectives and targets of Care Inspectorate.
- Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and support their personal and professional development.
- Coordinate and monitor administrative support to the team
- Promote consistent, high quality practice amongst team members, manage their performance and monitor their standards and behaviour.
- Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.
Relationship management
- As a manager, model corporate behaviour and demonstrate a strong commitment to organisational values.
- Develop effective working relationships within the team and with managers and staff across the organisation ensuring effective collaborative and cross-directorate working.
- Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the work of the Care Inspectorate and raise aware of its work in a positive manner.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job Title: Modern Apprenticeship
Responsible to: Line manager
Principal working contacts
Line manager
Mentor
Buddy
Training provider
Other modern apprentices
Managers and employees
Members of the public
Job purpose
To create a structured pathway for Care Experienced young people (aged 16 – up to the age of 29 for completion of the qualification), to gain practical work experience while pursuing a qualification, we aim to bridge the gap between education and employment. Our programmes offer apprentices the opportunity to earn a salary while acquiring job-specific skills and theoretical knowledge essential for success. This apprenticeship serves as a foundation for mastering office administration, including document handling, communication techniques, and organisational procedures. It combines on the job training with learning, providing a comprehensive understanding of the administrative functions that enhance team efficiency.
Key Accountabilities
- Operational Management
- Obtain a recognised qualification and maintain connections with those who encourage learning.
- Acquire knowledge and gain insight into the organisation and the tasks performed by each team.
- Handle both incoming and outgoing communication, which includes emails, phone calls and postal mail.
- Manage routine inquiries and either prioritise or escalate difficult requests.
- Schedule and book meeting rooms.
- Keep records up to date and generate data as needed.
- Assist in maintaining filing systems according to file management policies and procedures.
- Provide administrative assistance to the team as needed.
- Maintain standards while collaborating with both staff and members of the public.
- Make suggestions to improve administrative processes.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship Management
- Provide excellent customer service.
- Present a professional manner when interacting with staff and members of the public.
- Adhere to the policies of the organisation and follow team working practices.
- Engage in team meetings and participate in training activities to improve skills and knowledge.
- Show dedication to the organisations goals, vision, and values, with the overarching aim of improving social care in Scotland.
Other Duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Customer Support Adviser
Job location: Any Care Inspectorate office
Responsible to: Customer Support Officer
Principal working contacts
- Transactions Manager
- Customer Support Officer
- Business Improvement Manager
- Lead Tester & Release Manager
- ICT Development Team
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To answer incoming calls to the organisation, respond to enquiries and questions, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative duties, in accordance with the Care Inspectorate’s policies and procedures.
Key responsibilities
- To answer all incoming telephone calls and deal with by either responding to query, appropriate transfer, taking a message or follow-up and return call.
- To take complaints from members of the public and log them in our Complaints application.
- Research requiring information using available resources.
- Provide callers with information as appropriate, within own remit of responsibility.
- Identify and escalate priority issues.
- Record call information accurately and appropriately.
- Produce call reports and/or information as requested.
- Attend meetings as required.
- Distribute information within the Care Inspectorate and to service users, carers, service providers and other external agencies as required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
Person specification
Job title - Modern apprentice
Attributes
Experience
Essential
Care Experienced - aged 16 up to the age of 29 for completion of the MA qualification.
Desirable
Experience of planning, organising and problem solving (in a non-work context).
Education, qualifications and training
Essential
- Willingness to undertake and complete an SVQ (Scottish Vocational Qualification) that matches with the job role/funding criteria.
- Commitment to undertake further training and development in the role (particularly if needed for desirable skills).
Skills and knowledge
Essential
- Good working knowledge of Outlook and Word.
- Comfortable with using numbers.
- Communication skills – includes reading, writing, listening, and speaking.
Desirable
- Use of Excel, PowerPoint, Aha Slides (or similar) and Microsoft Forms.
- Attention to detail.
- Enjoys working in a focused way.
Key Performance Outcomes
Effective communication
Essential
- Shows a positive image when communicating both inside and outside the organisation.
- Listens actively to people, questions and checks understanding.
Desirable
Chooses right communication style depending on people’s needs.
Planning and organising
Essential
- Uses a focused approach to make best use of time.
- Able to be flexible to meet changing priorities.
Desirable
Prioritises work effectively to meet aims.
Flexibility
Essential
- Listens to feedback and ideas from people and takes right action.
- Understands where a flexible approach is needed.
Desirable
Adapts well to change, adjusting priorities as needed.
Team working
Essential
- Shows respect and fairness towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge, and experience of others.
Desirable
Works together as part of a team and is supportive of others.
Personal Accountability and Responsibility
Essential
Contributes positively and finds how tasks can be improved.
Takes ownership for own development and willing to accept help and guidance.
Desirable
Demonstrates initiative within their own area of work.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once set up in the role.
Equality impact assessments
2020
- Maximising Attendance Policy May 2020
- Learning & Development Policy May 2020
- Dignity at Work Policy May 2020
- Capability Policy May 2020
- Proposed changes to the senior inspector role November 2020
- Job Evaluation (Inspector, Senior Inspector & Team Manager) September 2020
- Involvement Policy Suite November 2020
2019
2018
- Partnership Agreement
- Further Study Policy March 2018
- LEAD/ Performance Development & Management System June 2018
2017
2016
- Grievance Policy February 2016
- Corporate Health and Safety Policy February 2016
- Zero Tolerance Policy February 2016
- Salary Protection Policy February 2016
- Workforce Change Policy February 2016
2015
Person specification
Job title: Improvement Adviser (digital social care)
Attributes
Experience
Essential:
- Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
- Experience of leading innovation across health and social care.
- Experience of developing and delivering learning and development to a variety of staff groups and care providers.
- Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.
Desirable:
- Experience of scrutiny and regulatory process.
- Experience of implementing digital solutions in social care settings.
Education, qualifications and training
Essential:
- Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
- Hold or be willing to work towards a recognised qualification in quality improvement.
- Commitment to own CPD.
Desirable:
- NES Scottish Improvement Leader (ScIL) or equivalent
Skills and knowledge
Essential:
- The ability to communicate with a diverse range of professional staff across the sector.
- Excellent negotiating, facilitating, influencing, and coaching skills.
- Able to think creatively to maximise the use of digital technology to improve outcomes for people.
- Knowledge and understanding of QI theory and its practical application in health and social care settings.
- Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
- Ability to develop and maintain extensive internal and external communication systems.
- Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
- Excellent communicator both verbal and written, with the ability to translate plans into actions.
- IT literate, using the most effective methods to communicate and manage information.
Desirable:
- Knowledge and understanding of health/social care practice, theory, policy, and research.
- Appreciation of technology, its use and development in relation to the care sector.
- Knowledge of regulation, scrutiny, and improvement landscape.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading QI projects/programmes and evaluating their impact.
- Demonstrate an understanding of national QI work across Scotland.
Desirable:
- Policy development
- Research activity
Planning and organising
Essential:
- Ability to prioritise effectively and achieve deadlines.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through personal power, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Demonstrates experience of being part of positive cultural change.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to draft detailed reports and guidance documents.
- Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
Please note – these are tkey performance outcomes to be used to recruit into the role.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at recruitment@careinspectorate.gov.scot
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to recruitment@careinspectorate.gov.scotno later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.
