Job profile
Job title: Business Support Assistant
Responsible to: Business Support Officer
Principle working contacts
- Business Support Officer
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.
Key accountabilities
Operational management:
- Provide business support to Care Inspectorate operational staff ensuring a high level of security and confidentiality within the office.
- Prepare information/correspondence in a clear and concise manner ensuring accuracy and compliance with Care Inspectorate’s style.
- Undertake specialist activities, in accordance with procedures or instructions, to support the effectiveness of the various functions and the Care Inspectorate as a whole.
- Prepare all letters, correspondence and any information relating to the work of Care Inspectorate using the Care Inspectorate’s ICT systems.
- Input, update and extract information from the Care Inspectorate’s ICT systems and/or manual records as required.
- Provide general office business support as required as part of the office team. This may include:
- Reception cover
- Stationery management
- Booking travel/accommodation
- Recording/submitting travel and subsistence claims
- Supporting room booking system in relation to setting out rooms.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure effective communication of Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Demonstrate a commitment to Care Inspectorate’s aims, vision and values and to Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Solicitor
Responsible to: Head of Legal Services
Principal working contacts:
- Executive Team
- Inspection Programme Managers
- Inspector Managers
- Inspectors
- Business Support Colleagues
Job purpose
To provide legal advice and representation services to the Care Inspectorate including advice on the powers, duties, procedures and responsibilities of the Board and its Committees ensuring compliance with all relevant legislation, statutory guidance and codes of conduct and practice and to assist the Head of Legal Services in the proper administration of the business of the Care Inspectorate.
Key responsibilities
- To provide advice and guidance to operational staff on the discharge of the statutory functions under the Public Services Reform (Scotland) Act 2010.
- To provide legal representation for the Care Inspectorate in court, tribunal and inquiry proceedings.
- To provide legal input to the development of Care Inspectorate policy.
- To provide legal input as required in relation to complaints and enquiries received from external parties.
- Under the supervision of the Head of Legal Services, to generate guidance and procedures ensuring the consistent and proper conduct of business by all Care Inspectorate offices.
- To carry out any other legal work as required by the Head of Legal Services.
- To carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Senior Intelligence Analyst
Attributes
Experience
Essential:
- Experience of providing a professional analytical service with a high level of autonomy.
- Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
- Experience leading projects and supervising the work of other professionals.
- Experience in most of the following:
- intelligence analysis
- statistical analysis and reporting
- data science
- data development and management
- data visualisation, including geographical data
- performance measurement and reporting
Desirable:
- Management or supervisory experience.
- Developing the skills and capabilities of other team members.
- Delivering an intelligence analysis service.
- Experience in contributing analysis to published reports and research papers.
Education, qualifications and training
Essential:
- Educated to SCQF Level 9 in a subject with a significant numerical component.
- Evidence of commitment to continuing professional development.
Desirable:
- Formal Intelligence Analysis qualification.
- Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).
Skills and knowledge
Essential:
- Excellent analytical thinking and reasoning skills.
- The ability to identify key trends in data and add value to analysis.
- Advanced data, statistical and analytical skills, with excellent IT skills.
- Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
- Excellent data management and manipulation skills.
- Understanding of data quality issues and validation techniques.
Desirable:
- An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
- Knowledge of relevant national data sources including open data
- Public sector/care services experience
- Code of Practice for Official Statistics Code
Key performance outcomes
Effective communication:
- Articulate and positive communicator on a 1-1 basis and in larger groups;
- Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
- Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.
Impact and influence:
- Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
- Uses evidence to influence others towards a course of action.
- Builds a network of contacts to increase circle of influence.
- Uses the aims of the corporate plan to evaluate options.
- Influences others by example and acts as a professional role model.
- Focuses on key benefits to get message across.
Improvement focus:
- Identifies gaps in performance and makes appropriate suggestions for improvements;
- Aware of trends and changes and maintains professional knowledge and skills;
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Encourages and promotes new ideas and expects others to do likewise.
Leading others:
- Delegates authority and responsibility to allow autonomous working and provides appropriate support.
- Recognises individual and collective achievement.
- Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
- Ensures information and skills are shared effectively with their team.
- Coaches team members and seeks opportunities for team members to coach and mentor each other.
Objective decision making:
- Encourages and supports decisions of team members.
- Considers Care Inspectorate values in relation to impact of their decisions.
- Considers the wider context in which the Care Inspectorate operates.
- Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
- Demonstrates analytical and systematic approach to problem solving;
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
- Ability to analyse complex information.
Planning and organising:
- Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
- Involves others where appropriate and optimises resources to achieve desired results;
- Regularly reviews joint goals and targets and reprioritises where necessary
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Plans for the short, medium and long term in conjunction with colleagues.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Provides leadership to the team, supervising, supporting and motivating team members.
- Understands different team roles and adapts to a range of roles within the team.
- Understands different team roles and adapts to a range of roles within the team.
- Contributes to the shared vision and purpose and shares this effectively;
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Strategic Data Officer
Attributes
Experience
Essential:
- Working with large datasets
- Experience in some of the following
- Working with large datasets
- Statistical analysis and reporting
- Data management
- Identifying and resolving data quality issues
- Performance measurement and reporting
- Experience of working with external/internal contacts at all levels
Desirable:
- Experience of working within the social care sector.
- Experience of working with confidential and sensitive data.
- Knowledge of and experience in using the Care Inspectorate’s ICT systems (especially in a strategic context).
Education, qualifications and training
Essential:
- Educated to HNC level or equivalent.
Skills and knowledge
Essential:
- Competent and experienced in the use of MS office packages, particularly in the use of Excel and Word.
- Experienced in working with data to produce accurate, meaningful and well-presented tables and charts of data.
- Effective written and oral communicator.
- Well developed interpersonal skills.
- Good literacy skills.
- Understanding of data quality issues.
Desirable:
- Experience in the use of Excel functions such as lookup formulas and pivot tables.
- Experience of sampling and survey design.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups of all levels both within and external to the organisation.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
Impact and influence
Essential:
Ability to give realistic advice, based on relevant, up to date and verifiable information.
Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in performance and makes appropriate suggestions for improvements.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- The ability and willingness to learn new skills quickly.
Planning and organising
Essential:
- The ability to manage workloads under pressure to tight deadlines.
- The ability to work autonomously with the minimum of supervision
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and takes appropriate and considered action.
- Adapts quickly in a fast-paced environment, adjusting priorities as required.
- Understand where a flexible approach is required.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate and external agencies.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Personal Assistant
Responsible to: Executive Support Officer
Principal working contacts
- Executive Support Officer
- Members of the Strategy and Improvement Directorate
- Strategic Management Team
- Senior Managers
- Executive and Committee Support Manager Executive and Committee Support Team Corporate Support Team
- Scottish Government and other external bodies and partners
Job purpose
To provide high quality, confidential PA support to the Executive Director of Strategy and Improvement.
Key responsibilities
- Check and prioritise all email correspondence and meetinginvitations on behalf of the Executive Director.
- Develop and administer a system for dealing with enquiries and correspondence on behalf of the Executive Director, including composing responses to routine correspondence.
- Monitor progress of the preparation of replies by colleagues to correspondence to the Executive Director, within appropriate timescales.
- Manage and co-ordinate the Executive Director’s diary, making appointments and arranging meetings, events, booking venues, organising catering and hospitality for visitors as necessary.
- Make all travel and accommodation arrangements for the Executive Director.
- Prepare and circulate agendas and paperwork for meetings, as required.
- Attend meetings as required at our head office and at various locations across Scotland, in order to take notes/minutes and prepare action records.
- Assist in the preparation of PowerPoint presentations/speeches as required.
- Establish good working relationships in regular communication with other officers of the Care Inspectorate, external partners, Scottish Government and members of the public.
- As part of the wider Executive Support team, provide PA support cover in the absence of the other PAs.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering directorate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Demonstrate a commitment to the CareInspectorate’s aims,vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- To ensure effective communication of the CareInspectorate's work with people who experience care, carers, relatives and advocates.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Inspection Planning Manager - Workforce Planning and Data
Responsible for: Planning Co-ordinator
Principal Working Contacts
- Executive Director of Scrutiny and Assurance
- Chief Inspectors
- Service Managers
- Team Managers
- Strategic Inspectors
- Inspectors
- Business Support staff
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Education Scotland
Job purpose
To manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body.
Key responsibilities
Strategic management
- In conjunction with key stakeholders, develop and manage systems and processes to support effective national inspection planning in order to meet corporate aims and objectives.
- Build and maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
- In conjunction with key stakeholders develop and deliver strategies, action plans and targets for inspection planning in support of corporate aims and objectives.
Operational management
- Manage and co-ordinate the effective and efficient delivery of scrutiny and improvement planning activity.
- Manage and maintain scrutiny plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
- Ensure that the provision of the inspection and capacity planning information is accurate, up-to-date and reliable for managers and staff throughout the organisation to support the planning and delivery of the Care Inspectorate’s scrutiny and improvement functions.
- Plan and execute the strategic objectives for inspection planning systematically in alignment with the Care Inspectorate’s business objectives.
- Promote continuous improvement in all aspects of inspection and capacity planning, including quality assurance and consistency of practice.
- Participate in the recruitment and selection of staff as required.
- Prepare and present reports to the Chief Inspectors and Executive Director of Scrutiny and Assurance or Executive Team as required.
- Deputise for senior managers and undertake such other duties as may be required.
People management
- Lead and manage a team, ensuring that they work effectively and efficiently to meet the aims, objectives and targets of Care Inspectorate.
- Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and support their personal and professional development.
- Coordinate and monitor administrative support to the team
- Promote consistent, high quality practice amongst team members, manage their performance and monitor their standards and behaviour.
- Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.
Relationship management
- As a manager, model corporate behaviour and demonstrate a strong commitment to organisational values.
- Develop effective working relationships within the team and with managers and staff across the organisation ensuring effective collaborative and cross-directorate working.
- Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the work of the Care Inspectorate and raise aware of its work in a positive manner.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Planning Coordintor
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Attributes |
Essential |
Desireable
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Experience
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Experience of collaborative/ partnership working.
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Education, qualifications and training |
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Skills and knowledge |
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Understanding of project management.
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Key performance outcomes |
Essential |
Desirable |
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Planning and organising |
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Management of resources |
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Impact and influence |
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Ability to take account of wider political and organisational sensitivities to deliver strategic objectives. |
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Objective decision making |
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Effective communication |
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Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title - Modern apprentice
Attributes
Experience
Essential
Care Experienced - aged 16 up to the age of 29 for completion of the MA qualification.
Desirable
Experience of planning, organising and problem solving (in a non-work context).
Education, qualifications and training
Essential
- Willingness to undertake and complete an SVQ (Scottish Vocational Qualification) that matches with the job role/funding criteria.
- Commitment to undertake further training and development in the role (particularly if needed for desirable skills).
Skills and knowledge
Essential
- Good working knowledge of Outlook and Word.
- Comfortable with using numbers.
- Communication skills – includes reading, writing, listening, and speaking.
Desirable
- Use of Excel, PowerPoint, Aha Slides (or similar) and Microsoft Forms.
- Attention to detail.
- Enjoys working in a focused way.
Key Performance Outcomes
Effective communication
Essential
- Shows a positive image when communicating both inside and outside the organisation.
- Listens actively to people, questions and checks understanding.
Desirable
Chooses right communication style depending on people’s needs.
Planning and organising
Essential
- Uses a focused approach to make best use of time.
- Able to be flexible to meet changing priorities.
Desirable
Prioritises work effectively to meet aims.
Flexibility
Essential
- Listens to feedback and ideas from people and takes right action.
- Understands where a flexible approach is needed.
Desirable
Adapts well to change, adjusting priorities as needed.
Team working
Essential
- Shows respect and fairness towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge, and experience of others.
Desirable
Works together as part of a team and is supportive of others.
Personal Accountability and Responsibility
Essential
Contributes positively and finds how tasks can be improved.
Takes ownership for own development and willing to accept help and guidance.
Desirable
Demonstrates initiative within their own area of work.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once set up in the role.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.