Job profile

Job Title: Communications Co-ordinator (Safe staffing programme)

Responsible to: Communications Manager

Principal working contacts

• Communications Manager
• Communications colleagues
• Head of Corporate Policy and Communications
• Chief Nurse
• Safe staffing programme lead and team
• Managers and employees of the Care Inspectorate
• External suppliers and agencies

Job purpose
To provide communications advice and deliver communications activity to support the promotion and understanding of the safe staffing programme. Communications activity to support other projects will also be required.

Key responsibilities

• Help create and deliver a communications plan for the safe staffing programme, which aligns with the communications strategy.
• Work with the safe staffing programme team to promote its work and engage with the sector on this important area of legislation.
• Deliver a broad mix of high-quality communications solutions to tight and demanding schedules.
• Support production and promotion of the organisation’s information and promotional collateral, primarily for the safe staffing programme and for other projects as required.
• Represent external communications on project groups, taking responsibility to provide dedicated advice and support.
• Write copy in clear conversational style, following the Care Inspectorate corporate style, for a wide range of content and material, primarily for the safe staffing programme and for other projects as required.
• Edit and proof copy written by others to ensure clarity and consistency.

Relationship management

• Develop supportive and productive working relationships with colleagues.
• Ensure effective working in accordance with Care Inspectorate protocols.
• Liaise and work collaboratively with professionals and external bodies to promote the work of the Care Inspectorate and share good practice.
• Represent the Care Inspectorate as required at meetings and events.
• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates, primarily for the safe staffing programme and for other projects as required.
• Commit to the Care Inspectorate’s aims, vision and values to put people at the heart of our overall objective to improve care in Scotland.

Other duties
This job may require some travel, overnight stays and unsocial hours. This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list and jobs can change and evolve over time. The post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Person specification

Job title: Senior Intelligence Analyst

Attributes

Experience

Essential:

• Experience of providing a professional analytical service with a high level of autonomy.
• Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
• Experience leading projects and supervising the work of other professionals.
• Experience in most of the following:
  • intelligence analysis
  • statistical analysis and reporting
  • data science
  • data development and management
  • data visualisation, including geographical data
  • performance measurement and reporting

Desirable:

• Management or supervisory experience.
• Developing the skills and capabilities of other team members.
• Delivering an intelligence analysis service.
• Experience in contributing analysis to published reports and research papers.

Education, qualifications and training

Essential:

• Educated to SCQF Level 9 in a subject with a significant numerical component.
• Evidence of commitment to continuing professional development.

Desirable:

• Formal Intelligence Analysis qualification.
• Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).

Skills and knowledge

Essential:

• Excellent analytical thinking and reasoning skills.
• The ability to identify key trends in data and add value to analysis.
• Advanced data, statistical and analytical skills, with excellent IT skills.
• Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
• Excellent data management and manipulation skills.
• Understanding of data quality issues and validation techniques.

Desirable:

• An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
• Knowledge of relevant national data sources including open data
• Public sector/care services experience
• Code of Practice for Official Statistics Code

Key performance outcomes

Effective communication: 

• Articulate and positive communicator on a 1-1 basis and in larger groups;
• Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
• Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.

Impact and influence:

• Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
• Uses evidence to influence others towards a course of action.
• Builds a network of contacts to increase circle of influence.
• Uses the aims of the corporate plan to evaluate options.
• Influences others by example and acts as a professional role model.
• Focuses on key benefits to get message across.

Improvement focus:

• Identifies gaps in performance and makes appropriate suggestions for improvements;
• Aware of trends and changes and maintains professional knowledge and skills;
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• Encourages and promotes new ideas and expects others to do likewise.

Leading others:

• Delegates authority and responsibility to allow autonomous working and provides appropriate support.
• Recognises individual and collective achievement.
• Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
• Ensures information and skills are shared effectively with their team.
• Coaches team members and seeks opportunities for team members to coach and mentor each other.

Objective decision making:

• Encourages and supports decisions of team members.
• Considers Care Inspectorate values in relation to impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
• Demonstrates analytical and systematic approach to problem solving;
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
• Ability to analyse complex information.

Planning and organising:

• Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
• Involves others where appropriate and optimises resources to achieve desired results;
• Regularly reviews joint goals and targets and reprioritises where necessary
• Delegates effectively to others and optimises resources to achieve desired results.
• Allocates people and resources effectively by taking account of individual strengths and development needs.
• Plans for the short, medium and long term in conjunction with colleagues.
• Recognises the need to be flexible in order to meet changing priorities.

Team working:

• Provides leadership to the team, supervising, supporting and motivating team members.
• Understands different team roles and adapts to a range of roles within the team.
• Understands different team roles and adapts to a range of roles within the team.
• Contributes to the shared vision and purpose and shares this effectively;
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.  Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Strategic Data Officer

Attributes

Experience

Essential:

• Working with large datasets
• Experience in some of the following
• Working with large datasets
• Statistical analysis and reporting
• Data management
• Identifying and resolving data quality issues
• Performance measurement and reporting
• Experience of working with external/internal contacts at all levels

Desirable:

• Experience of working within the social care sector.
• Experience of working with confidential and sensitive data.
• Knowledge of and experience in using the Care Inspectorate’s ICT systems (especially in a strategic context).

Education, qualifications and training

Essential:

• Educated to HNC level or equivalent.

Skills and knowledge

Essential:

• Competent and experienced in the use of MS office packages, particularly in the use of Excel and Word.
• Experienced in working with data to produce accurate, meaningful and well-presented tables and charts of data.
• Effective written and oral communicator.
• Well developed interpersonal skills.
• Good literacy skills.
• Understanding of data quality issues.

Desirable:

• Experience in the use of Excel functions such as lookup formulas and pivot tables.
• Experience of sampling and survey design.

Key performance outcomes

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups of all levels both within and external to the organisation.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential:

Ability to give realistic advice, based on relevant, up to date and verifiable information.

Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential:

• Identifies gaps in performance and makes appropriate suggestions for improvements.
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• The ability and willingness to learn new skills quickly.

Planning and organising

Essential:

• The ability to manage workloads under pressure to tight deadlines.
• The ability to work autonomously with the minimum of supervision
• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Flexibility

Essential:

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and takes appropriate and considered action.
• Adapts quickly in a fast-paced environment, adjusting priorities as required.
• Understand where a flexible approach is required.

Team working

Essential:

• Contributes to and supports the work and decisions of the team.
• Contributes to the shared vision and purpose and shares this effectively.
• Works collaboratively with a wide range of teams across the Care Inspectorate and external agencies.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Job profile

• Check and prioritise all email correspondence and meetinginvitations on behalf of the Executive Director.
• Develop and administer a system for dealing with enquiries and correspondence on behalf of the Executive Director, including composing responses to routine correspondence.
• Monitor progress of the preparation of replies by colleagues to correspondence to the Executive Director, within appropriate timescales.
• Manage and co-ordinate the Executive Director’s diary, making appointments and arranging meetings, events, booking venues, organising catering and hospitality for visitors as necessary.
• Make all travel and accommodation arrangements for the Executive Director.
• Prepare and circulate agendas and paperwork for meetings, as required.
• Attend meetings as required at our head office and at various locations across Scotland, in order to take notes/minutes and prepare action records.
• Assist in the preparation of PowerPoint presentations/speeches as required.
• Establish good working relationships in regular communication with other officers of the Care Inspectorate, external partners, Scottish Government and members of the public. 
• As part of the wider Executive Support team, provide PA support cover in the absence of the other PAs.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

• Ensure productive and smooth working arrangements and protocols between staff delivering directorate support and all other Care Inspectorate employees.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Demonstrate a commitment to the CareInspectorate’s aims,vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• To ensure effective communication of the CareInspectorate's work with people who experience care, carers, relatives and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.