Job profile

Job Title: Health and Safety Officer

Responsible to: Estates, Health and Safety Manager

Principal Working Contacts
Head of Finance and Corporate Governance
Estates, Health and Safety Manager
Estates, Health and Safety Assistant
IT Team

Job Purpose

You will be responsible for providing support and assistance to the Estates, Health and Safety Manager in the delivery of the health and safety function; including advising managers and employees on health and safety issues, training, health and safety reporting information and the development of new health and safety policies, guidance, procedures and risk assessments. This role will provide shared services to the Scottish Social Services Council (SSSC) based in Dundee.

Key Accountabilities

Operational Management

Health and Safety

• Promote a positive health and safety culture within the organisation through communication and engagement initiatives.
• To assist in the development, delivery and implementation of the health and safety management system.
• To provide professional advice and guidance to employees on managing Health and Safety and discharging their responsibilities to ensure safe working environment and practice.
• To advise on specialist areas such as stress, lone working and fire precautions.
• To carry out health and safety audits, inspections and risk assessments as directed by the Estates, Health and Safety Manager.
• The review of all risk assessments to check they are completed and to therequired standard and meet regulatory requirements.
• To maintain systems and procedures for recording and analysing all health and safety management information including incident statistics, KPIs, RIDDOR reporting.
• To notify to the Health and Safety Executive if required.
• To ensure that all reported incidents and near misses are recorded, assist in their investigation and record the lessons learned.
• To maintain a record of staff health and safety training and ensure the CI is compliant with the provision of first aiders, fire wardens etc.
• Assist in the implementation of emergency response plans and conduct regular drills in Compass / Quadrant House.
• Organise and deliver health and safety training programs to employees' core safety subjects, risk assessment, display screen equipment, office safety and fire safety and specialist health and safety areas.
• To assist in the provision of Health and Safety progress reports to the Health, Safety and Wellbeing Committee, the Strategic Management Group and the Finance and Resources Committee.
• Completion of DSE assessments both in person and on Teams, recording ofthe results and the selection / purchase of reasonable adjustment equipment.
• To assist in the preparation of the Annual Health and Safety Report.
• To work with the HR operational team in relation to linked subjects – for example, sickness absence, DSE assessments, OH referrals.
• To update the Estates, Health and Safety Manager on progress of all tasks within your area of responsibility.

Estates

• The team also provides the Estates function to the Care Inspectorate so it is expected that there will be some overlap in responsibilities and that the postholder will provide cover for the Estates, Health and Safety Manager and the Estates, Health and Safety Assistant when required.
• Assistance with the management of office moves and relocations as instructed by the Estates, Health and Safety Manager.

People Management

• Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
• Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the organisation.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship Management

• Develop partnerships with appropriate staff, internal and external to the Care Inspectorate to ensure a comprehensive and integrated health and safety management service.
• Model corporate behaviour and demonstrate commitment to organisation values.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other Duties

This job may require travel and some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Person specification

Job title: Senior Communications and Engagement Lead

Attributes

Experience

Essential:

• Knowledge and experience of working in and across a complex stakeholder landscape.
• Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
• Experience of working with different stakeholder groups, both external and internal.
• Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
• Experience of working on digital transformation projects

Desirable:

• Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.

Education, qualifications and training

Essential:

• Communications-based subject or equivalent.

Desirable:

• Educated to Degree level or equivalent.

Skills and knowledge

Essential:

• Highly developed specialist knowledge.
• Effective written and oral communication skills.
• Excellent organisation skills.
• Proficiency in MS Office, including PowerPoint ab
• Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
• Strong project management skills.
• Ability to work with minimal supervision.
• Ability to work flexibly dealing with changing priorities at short notice.
• Ability to work both independently as part of a team.

Desirable:

• Knowledge of the social care sector.

Key performance outcomes

Effective communication:

• Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
• Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
• Strong collaboration and stakeholder engagement skills.
• Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.

Impact and influence:

• Demonstrable ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Objective decision making:

• Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
• Ability to analyse complex information.

Planning and organising:

• Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Team working:

• Contributes to and supports the work and decisions of the project team.
• Contributes to the shared vision and purpose and shares this effectively.
• Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Job profile

Job title: Customer Support Adviser

Job location: Compass House, Dundee   

Responsible to: Customer Support Officer

Principal working contacts

• Customer support officer
• Head of customer and business support
• Managers and employees of the Care Inspectorate
• External agencies/service providers/service users and carers
• Members of the public

Job purpose

To manage and respond to all incoming calls, enquiries and queries to the organisation, and, at times, pass callers on to appropriate colleagues where necessary. Provide accurate information internally and externally and undertake general administrative duties, in accordance with the Care Inspectorate’s policies and procedures.

Key responsibilities

• To manage and deal with all incoming enquiries to the organisation, through different contact channels, and deal with these by either responding directly, appropriate transfer, or follow-up and return call.
• To deal with and log all complaints and concerns in a timely manner. Make sure concerns are dealt with sensitively and escalate issues to appropriate third parties.
• Respond to all technical queries in relation to external and internal IT applications that stakeholders and staff use.
• Work closely and liaise with all internal departments.
• Research requiring information using available resources.
• Provide callers with information as appropriate, within own remit of responsibility.
• Identify and escalate priority issues.
• Record call information accurately and appropriately.
• Produce call reports and/or information as requested.
• Attend meetings as required.
• Distribute information within the Care Inspectorate and to service users, carers, service providers and other external agencies as required.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

• Develop a productive working relationship with colleagues.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Business Support Assistant - Complaints

Location: Flexible    

Salary: £20,448 - £21,789

Hours: 35 hours per week

Contract: Temporary until 31 March 2022

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

About the role

Working as part of a team, you will provide comprehensive administrative and clerical support within a scrutiny and assurance business support role in line with the Care Inspectorate’s policies and procedures. Whilst this particular post will predominantly be working to support the complaints function and its inspectors the post holder will also require to undertake the wider general administrative duties and tasks required as part of the office business support team. These duties will be varied and will include the provision of e.g. customer service; telephony, reception, filing, word processing, data input and general clerical duties.

Due to current Covid-19 restrictions, it is expected that you will be undertaking duties predominantly from home but with an expectation that, where deemed necessary, you will be available to work from the office on an ad-hoc or longer-term basis in due course. We will consider applications on a reduced hours basis.

About you

We are looking for an organised individual who has good attention to detail, is customer-focused and enjoys working in a busy and supportive team. You will have a positive attitude and be keen to develop your skills and take on new challenges.

The successful individual will have:

• A good working knowledge of O365/Microsoft Office suite to include Word, Excel and Outlook.
• Excellent telephone and customer service skills.
• Good interpersonal skills.
• Excellent organisational skills.
• Ability to work on own initiative and prioritisation of workload.
• Ability to meet deadlines.

Next steps

You’ll find more information in the:

• job profile
• person specification
• job advert

If you require any further information or for an informal chat, please contact:

Fiona Naris, Business Support Officer, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01786 432944

If you believe that your expertise, skills and motivation make you suitable for this post, please complete an application form (and an Equalities Monitoring Form where you are an external applicant) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 29 November 2021.