Person specification
Job title: Senior change manager
Attributes
Experience
Essential:
- Proven experience leading business change activities within complex digital transformation programmes.
- Demonstrated ability to influence and engage stakeholders at all levels, including senior leadership and board-level executives.
- Extensive knowledge and practical application of change management principles, methodologies, and tools.
- Track record of successfully delivering change initiatives on time, within budget, and aligned with strategic objectives.
- Strong ability to develop and execute communication and engagement strategies to build change readiness, drive adoption and manage resistance.
- Expertise in shaping and developing business change frameworks, templates, and best practices.
- Experience managing change activities involving third-party partners and external service providers.
Education, qualifications and training
Essential:
- Certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
- Educated to degree level or equivalent (SCQF Level 9).
Desirable:
- Qualification in relevant project/programme management methodologies (e.g., PRINCE2, Agile, MSP).
Skills/knowledge
Essential:
- Deep understanding of change management models, frameworks, and best practices.
- Ability to align change initiatives with wider organisational strategy and business objectives to ensure change delivers value.
- Excellent written and verbal communication skills, with the ability to engage and influence at all levels.
- Strong analytical and problemsolving skills, with the ability to adapt to changing priorities and challenges.
- Experience of shaping and delivering effective stakeholders strategies, with the ability to build strong relationships with internal teams and third-party suppliers to drive transformation efforts.
- Understanding of how digital tools and technologies impact business change and transformation.
- Ability to work proactively, at pace, and independently, taking ownership of tasks and driving change effectively using project management skills.
Desirable:
- Knowledge of the social care sector.
Competencies/key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Skilled in persuading and engaging stakeholders to gain buy-in and drive change.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Proactive in identifying risks and developing mitigation strategies to ensure smooth project delivery.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in change practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Senior Change Manager
Responsible to: Operational Transformation Lead
Principal working contacts
- Operational Transformation Lead
- Head of Digital Delivery and Change
- Senior Communication and Engagement Lead
- Digital Delivery and Change Team Members
- Chief Inspectors
- Executive Directors
- External Stakeholders
- Head of Organisational Workforce Development
- Wider Care Inspectorate Staff
- Third Party Partners
Job purpose
The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.
Key responsibilities
- Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
- Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
- Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
- Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
- Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
- Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.
Relationship management
- Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
- Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
- Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
- Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job requires some travel across Care Inspectorate offices.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Senior change manager
Role: Senior Change Manager
Contract: Temporary or Secondment for up to 12 months
Salary: £56,076 - £61,917
Hours: 35 hours per week
Location: Hybrid working policy – Flexible location (in any Care Inspectorate office)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only. However, we have a generous benefits package which you will find on our website.
About the role
We are looking for an experienced Senior Change Manager to join our Digital Delivery and Change team and play a key role in delivering a major Digital Transformation Project. This delivery focused role needs someone who is proactive, can get up to speed quickly, lead fast-paced change, and embed new systems, tools, and ways of working across the organisation
As a Senior Change Manager, you will lead change strategy implementation, business readiness, and stakeholder engagement, ensuring seamless adoption and long-term value realisation. You'll collaborate with senior leadership, internal teams, and external suppliers to align change initiatives with business objectives. Your expertise in change management will be critical in driving a structured, person-centric approach to transformation.
You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
About you
You will be an individual who can articulate and communicate positively, both verbally and in written form. Furthermore, you will have the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
You should be educated to degree level or equivalent (SCQF Level 9) and have certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
If you are a strategic, results-driven change leader who thrives in dynamic environments and enjoys balancing high-level oversight with practical delivery, we’d love to hear from you!
To apply
You will find more information in the job profile and person specification.
For an informal chat about the role, please contact Jodie Hogg, Operational Transformation Lead at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a time.
If you believe that you are a suitable candidate for this post, please complete the online application form by no later than 08:00 on Monday 5 May 2025. If we receive a sufficient number of applications, we may close a week prior.
It is anticipated that interviews will take place on Monday 19 May 2025, or Monday 12 May if the advert closes earlier. The interviews will be held at our Dundee office.
Person specification
Job title: Organisational and Workforce Development (OWD) Assistant
Attributes
Experience
Essential:
- Ability to plan and schedule events and activities.
- Ability to work to deadlines.
- Ability to prioritise workloads.
- Experience of working as part of a team
Desirable:
- Experience of working in an OD/ HR/ L&D function.
- Events planning and co-ordination experience
Education, qualifications and training
Essential:
- Qualifications or skills and experience at SCQF Level 4/Level 5 (i.e. Standard Grades or National Qualifications).
- Commitment to own CPD.
Desirable:
- Qualifications or skills and experience at SCQF Level 9 (i.e. Degree in relevant subject).
- CIPD qualified or working towards.
Skills and knowledge
Essential:
- Excellent organisational and planning skills
- Ability to manage conflicting priorities and work to tight deadlines/prioritise workloads
- Strong IT skills, with good working knowledge of all Microsoft Office packages
- Strong communicator, both verbally and in written form.
Desirable:
- Experience of using Cornerstone learning management system or other learning management systems
- Working knowledge and understanding of OD/HR practices and key policies and procedures.
Key performance outcome
Effective communication
Essential:
- Demonstrate clear and concise verbal and written communication skills.
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
- Listens actively and questions to check understanding.
Team working
Essential:
- Ability to contribute to and support the work and decisions of the team.
- Ability to work co-operatively and supportively with others.
- Values and makes use of skills, knowledge and experience of others.
Improvement focus
Essential:
- Contributes to the development of new ideas, policies and procedures where appropriate.
- Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date.
- Seeks opportunities for learning and personal development.
Personal accountability and responsibility
Essential:
- Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for own actions and decisions.
Working in partnership
Essential:
- Openly shares information as and when appropriate, maintaining confidentiality as appropriate.
- Respects others, recognises and values differences and diversity.
- Keeps others information of progress of work plan, targets, etc.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Organisation and Workforce Development (OWD) Assistant
Location: Flexible
Responsible to: OWD Advisor (People and Development)
Principle working contacts
- OWD Team
- Head of OWD
- HR colleagues
- Managers and employees of the Care Inspectorate
Job purpose
The main purpose of the role will be to support the OWD Team to commission and coordinate learning and development activity and deliver key OWD projects ensuring that the culture of the Care Inspectorate is equipped to support and improve the overall performance of the organisation.
Key responsibilities
Operational management
- Contribute to the implementation of the Strategic Workforce Plan which supports the Care Inspectorate’s corporate plan, and the development of a healthy, high performance learning culture grounded in core values.
- Commission, plan and co-ordinate learning and development and induction activities
- Provide support in relation to OWD practices, including the provision of advice, guidance and support through an internal consultancy approach.
- Plan, schedule, co-ordinate and compile evaluation reports for all learning and development activities.
- Ensure procurement, financial and other internal governance processes are completed for learning and development activities.
- Contribute to and support the planning and delivery of key OWD projects.
- Lead on the maintenance of the learning management system (LMS) to support learning and development and performance management activities, evaluation and performance monitoring.
- Manage the OWD mailbox and provide advice, guidance and support to Care Inspectorate staff to resolve general enquiries to the team.
- Produce management information reports for learning and development within the Care Inspectorate.
- Develop and maintain positive working relationships with Managers, employees, representatives of external agencies and the general public as appropriate.
- Undertake any other duties and/or responsibilities commensurate with the nature of the job.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
Other duties
This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and director and will be reviewed on a regular basis.
Organisational and Workforce Development (OWD) Assistant
Role: Organisational and Workforce Development (OWD) Assistant
Salary: £30,495 - 32,052
Location: Flexible
Hours: 35 hours per week
Contract: Temporary for up to 12 months
About us
The Care Inspectorate is a scrutiny body that supports improvement in care. Our vision is the people across Scotland receive high quality care that meets their needs, rights and choices. We are a national organisation, employing in excess of 600 staff working across our network of offices.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
The Organisational and Workforce Development (OWD) team are focused on supporting colleagues in their role to make a difference in the quality of care for Scotland. The team’s purpose is to work collaboratively to develop our organisation and its workforce to be the best and to do that with energy, drive and determination.
The OWD team provides a wide range of support for developing our staff and the wider organisational culture.
This is a temporary opportunity to join our OWD team. The role holder will support the OWD team to develop and deliver learning and development and key OWD projects, with a focus on people, development and equalities.
About you
You will have experience of working in a busy fast-moving environment, with a proven track record of supporting the delivery of projects. Demonstrable analytical skills, interpersonal skills and excellent verbal and written communication are also essential. This is a key role in the OWD team and a real opportunity to develop existing skills.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Stephanie Hewitt at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Thursday 20 March 2025.
Interviews will be held on 25 March 2025 via MS Teams.
Information Governance Analyst
Job title: Information Governance Analyst
Salary: £38,931 – £43,014
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Information Governance sits at the heart of everything the Care Inspectorate does. The successful candidate will work with the team to support the operation and provision of the core information governance function which includes:
- Analysing, drafting and responding to external enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.
- Analysing, drafting and responding to internal enquiries regarding Data Protection and Information & Records Management relating to Care Inspectorate operational matters and business support practices.
- Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management.
In addition, the Information Governance Analyst will support the provision of, timely advice on Data Protection; acting as the Deputy Data Protection Officer and being able to interpret and make recommendations on Data Protection Law.
About you
You should be educated to SCQF level 9 or have the relevant skills and experience and knowledge of legal processes related to information governance and/or record management.
The successful candidate will hold a degree in a relevant subject, such as a Law Degree, or be able to demonstrate a successful track record over a minimum of two years in a similar role.
Working knowledge of the Data Protection Act 2018 and Freedom of Information (Scotland) Act (FOISA) 2002 is essential. Working Information & Records management knowledge is an advantage as is an understanding of O365 and SharePoint.
The successful individual will be part of a busy team that deals with members of the public, Care Inspectorate colleagues, and senior managers. Be able to analyse information and prepare statistical reports, have excellent communication and organisational skills with an ability to remain calm under pressure.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it., otherwise, we can arrange a time for an informal chat about the role with Janice Morgan-Singh (Information Governance Lead & Data Protection Officer).
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 31 March 2025.
It is anticipated that interviews will be held no sooner than 17 April 2025 at our Dundee office.
Job profile
Job Title: Information Governance Analyst
Responsible to: Information Governance Lead
Principle Working Contacts
Information Governance Team
Communications Team
Contact Centre
Intelligence Team
Legal Team
IT Team
Chief Executive
Scottish Government Sponsor Branch
Executive Management Team
Managers and employees of the Care Inspectorate
Other public authorities
General public
Job Purpose
To support the operation and provision of the information governance functionand associated data protection, freedom of information, records management, information sharing and data quality practices and processes.
To provide advice internally and externally on information governance practices. To support a range of solutions on issues related to the information governance function’s key processes.
Key Accountabilities
Operational Management
• Line manage the Information Governance Coordinator in theprocessing of statutory information requests, other data sharing requests submitted to the Care Inspectorate and any other information governance related tasks.
• Action requests for support and information including operational requests from internal colleagues, Data Protection Impact Assessments (DPIAs) and any external enquiries.
• Provide day-to-day management of the external and internal information request process including analysing and responding to Statutory requests for information made under the Freedom of information (Scotland) Act 2002 and Data Protection Act 2018.
• Monitor and improve practices and processes to reduce inefficiency, raise quality and uphold best practice in all aspects of information governance work.
• Manage and Support key projects and initiatives as directed by the IG Lead to ensure that Information Governance considerations are captured and addressed.
• Liaise with the Information Governance Lead, communications colleagues and directors to ensure appropriate corporate oversight of, and engagement in, information governance activities.
• Liaise with the Scottish Information Commissioner’s Office, the UK Information Commissioner’s Office, Scottish Government Sponsor Branch and other agencies on matters related to the Freedom of Information (Scotland) Act 2002, Data Protection Act 2018 and relevant codes of practice to establish and maintain best practice.
• Deputise for the Information Governance Lead when required in relation to any statutory or operational requests for guidance, any data sharing requirements or data protection matters.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship Management
• Develop and maintain effective working relationships with the Care Inspectorate’s directors, communications team, legal team, operational managers and business support to ensure smooth cross function working and incorporation of Information Governance best practice.
• Maintain effective working relationships on information governance issues with external organisations as necessary, to identify best practice and ensure statutory obligations are met e.g. National Records Scotland.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision, values.
• Portray a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
Other Duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.
Person specification
Job title: Information Governance Analyst
Attributes
Experience
Essential
• Demonstrate a successful track record in a similar role
• Experience of analysing information, drafting and responding to enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.
Desirable
• Experience of working with both internal and external stakeholders.
• Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management
• Data Protection Impact Assessments
• Experience of line managing staff.
Education, qualifications and training
Essential
• Educated to degree level (SCQF Level 9) in a related subject such as Law, or at least two years positive demonstrable experience in a similar role
• Data Protection training
• Freedom of Information training.
Desirable
• GDPR/DPA 2018 Practitioners Certificate
• Freedom of Information(Scotland) Act 2002 Practitioners Certificate.
Skills and knowledge
Essential
• Excellent communication and organisational skills with an ability to remain calm under pressure
• Excellent IT skills and practical experience in using Excel and database management
• Ability to work to tight deadlines
• Knowledge and understanding of the Freedom of Information (Scotland) Act 2002 and the Data Protection Act 2018 and best practice
• Ability to work on own initiative.
Desirable
• O365 & SharePoint
• Experience of using information governance specific software e.g One Trust
Key Performance Outcomes
Effective Communication
Essential
• Articulate and positive communicator on a 1-1 basis and in larger groups
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
Impact and influence
Essential
• Demonstrates ability to influence at all levels
• Ability to give realistic advice, based on relevant, up to date and verifiable information
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential
• Identifies gaps in process and performance and makes appropriate suggestions for improvements
• Aware of trends and changes and maintains professional knowledge and skills
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making
Essential
• Demonstrates analytical and systematic approach to problem solving
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
• Ability to analyse complex information.
Planning and organising
Essential
• Involves others where appropriate and optimises resources to achieve desired results
• Regularly reviews joint goals and targets and reprioritises where necessary
• Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential
• Contributes to and supports the work and decisions of the team
• Contributes to the shared vision and purpose and shares this effectively
• Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Improvement Adviser - (Grade 7) – Quality Improvement Support Team (QIST)
Job location: National (based from any Care Inspectorate Office)
Reporting to: Senior Improvement Adviser/Quality Improvement Manager
Principal working contacts
Internal:
- Senior Improvement Adviser
- Quality Improvement Support Team Manager
- Head of Quality Improvement Support & Participation
- Quality Improvement Support Team
- Chief Inspectors, Service Managers, Team Managers and Inspectors
- Policy Team
- Participation and Equalities Team
- Internal and External Communications Team
- Organisational and Workforce Team
External:
- Scottish Government policy leads
- Service providers and care service staff
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, and integrated joint boards, Health and Social Care Partnerships
- Members of the public and other stakeholders
Job purpose
Working with the Senior Improvement Adviser, as part of the Quality Improvement Support Team (QIST), the post holder will develop and embed quality improvement methodology within the Care Inspectorate and externally with providers of social care organisations. This will be in line with the Quality Improvement and Participation Strategy, the yearly Quality Improvement Plan and collective and individual workplan priorities, which support improved outcomes for people experiencing care and services commissioned by community planning partnerships.
The post holder will provide internal and external professional leadership and expert consultancy on all aspects of quality improvement, developing and maintaining networks of specialist quality improvement advice and knowledge with access to specific subject matter expertise.
Key responsibilities
- To link into the Care Inspectorate’s, Quality Improvement and Participation Strategy and Quality Improvement Support Team (QIST) to advise and upskill staff on quality improvement methodology, quality improvement science, quality improvement tools and delivery of improvement support across the organisation and directorates and externally in the care sector.
- To develop quality improvement support resources and materials for use by inspectors and in care services and support further development and implementation of national strategies and initiatives using the Model for Improvement. For example, in areas such as falls prevention and management, Early Learning and Childcare (ELC) and Children and Young People (CYP), Adult Services and others as required.
- To be an active member of the team that deliver the Care Home Improvement Programme (CHIP).
- To develop and maintain the relationships with improvement bodies to co-create developments in quality improvement support relevant to social care, sharing effective practice and avoiding unnecessary duplication of effort for the benefits of people experiencing social care services.
- To provide expert advice and guidance to internal and external stakeholders on quality improvement including participating in expert groups related to the work of the Care Inspectorate.
- To ensure that internal and external quality improvement support advice is sector specific.
- To develop effective quality improvement support interventions and materials for use by inspectors and care services.
- To ensure that lessons learned in the wider health and social care arena that avoid harm and improve outcomes for people are learned.
- To keep up to date with current research and share evidence from research, quality improvement methodologies and expert advice with providers and partnerships in order to improve practice and achieve good outcomes for people experiencing care.
- To analyse data to identify trends that may have an impact on the outcome for people experiencing care to focus quality improvement support activity.
- To contribute to delivering the Care Inspectorate’s Corporate Plan.
- To carry out any other reasonable tasks necessary to support the Care Inspectorate’s business.
Relationship management
- Work with the Senior Improvement Adviser, QIST Manager and senior managers to develop and facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the Health and Social Care sectors. Ensure effective communication of the Care Inspectorate’s quality improvement support offer in social care to practitioners and managers in the health sector.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and director and will be reviewed on a regular basis.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.