Person specification
Jon title: Corporate Support Officer
Attributes
Experience
Essential:
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management.
- Experience of servicing senior management meetings, including scheduling and note-taking.
Desirable:
- Experience of contract management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 (e.g. HND, diploma of higher education) or have relevant skills and experience in administration, management or business studies.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Good working knowledge of IT packages. including spreadsheets, Microsoft Applications and database input.
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicate with and ensure accessibility to the team.
- Ability to communicate decisions to team members.
Desirable:
- Ability to motivate and encourage team to express own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports the team to be involved in decision-making, where appropriate.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the organisation operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Regularly reviews workloads, goals and targets with team and prioritises where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services.
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the shared vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the appraisal system once established in the role.
Download the person specification in PDF format here.
Job profile
Job title: Corporate Support Officer
Location: Headquarters in Dundee
Responsible to: Executive and Committee Support Manager
Principal working contacts:
- Executive and Committee Support Manager
- Executive Support Officers
- Strategic Management Group
- Heads of Service
- Corporate Senior Managers
- Employees of the Care Inspectorate
- External service providers
Job purpose
- Working closely with heads of service and senior managers to co-ordinate and provide an effective high quality business support service to corporate and core support functions of the Care Inspectorate.
- To line manage the Corporate Support team to ensure the provision of high-level business support
- To manage the reception service at headquarters in Dundee.
- Act as contract manager for low value contracts (less than £10k), liaising closely with the procurement team as and when required.
Key accountabilities
Strategic:
- To assist and support the Executive and Committee Support Manager in delivering a cohesive business support service for the Care Inspectorate and in driving a continuous improvement agenda.
- To manage the delivery of effective business support to the wider corporate teams for business needs.
Operational:
- To act as point of contact for heads of service and senior managers, assessing priorities, enquiries and requests as necessary.
- Organise, plan and delegate work appropriately to ensure the provision of high-level and efficient business support to the Care Inspectorate.
- Within the scope of the role, undertake projects from time to time.
- Approve expenditure in the Care Inspectorate’s financial system as part of delegated budget holder responsibilities.
- Be involved in the procurement of contracts for which the customer and business support function is responsible; this includes mail services, printing services and catering services.
- Monitor and review the services provided by contracted service providers
- Organise and attend meetings (including senior management meetings) as required to take accurate notes or minutes, and action records and to distribute these following the meetings.
- Assist in the recruitment and selection of business support staff.
- Ensure that all corporate support procedures and information systems are accurate and kept up-to-date.
- Assist in the provision of guidance, advice and support in relation to business support operational issues within the organisation.
- Deputise for the Executive and Committee Support Manager and undertake such other duties as may be required.
- Provide occasional line management cover to the teams of the Executive Support Officers, in their absence.
People management:
- To provide line management support to the corporate support team on a daily basis ensuring they are deployed in a way that delivers high quality administrative support across core functions of the Care Inspectorate.
- Implement and monitor the Care Inspectorate’s LEAD process and ensure that all team members are using the Learning Management System effectively to set goals and record one to one meetings.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
- Effectively manage the attendance of staff within established policies and procedures
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management:
- Ensure productive and smooth working arrangements and protocols between staff delivering corporate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders and contractors.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Download the job profile in PDF format here.
Corporate Support Officer
Job title: Corporate Support Officer
Salary: £32,253 - £35,676
Hours: 35 hours per week
Contract: Permanent
Location: Dundee Head Office - this post supports corporate meetings and business services at our head office in Dundee.
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due to retirement an opportunity has arisen within the corporate support team which will have a key role in coordinating and providing an effective high quality business support service to the corporate and core support functions of the Care Inspectorate. Reporting to the Executive and Committee Support Manager, the role is responsible for the management of the corporate support team, with a focus on organising, planning and assigning work appropriately. This includes managing the reception service for our headquarters in Dundee. The role requires careful assessment of work priorities, enquiries and requests to ensure the delivery of a cohesive business support service, with an emphasis on excellent customer service. The development and review of support procedures and information systems is a vital element of the role, as well as the ability to organise and attend meetings to take accurate notes/minutes and action records. The role also has contract management responsibility, liaising closely with the procurement team as and when required.
About you
Ideally you will hold a relevant qualification in administration management or business studies and have experience of providing administrative support at senior level, staff supervision systems and people management. In addition, it would be advantageous to have experience in supporting internal senior management meetings. You will be highly organised, have excellent planning, communication and IT skills and be able to manage conflicting priorities and work to tight deadlines.
Having a positive approach to teamwork and customer service, you will focus on the improvement of services.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Fiona McKeand at This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form and also our equal opportunities form to help us monitor and evaluate the diversity of applicants applying for our roles by 08:00 on Monday 11 August 2025.
It is anticipated that interviews will be held on 26 August 2025 at our Dundee office, Compass House, 11 Riverside Drive, Dundee, DD1 4NY.
Administrator Support Assistant
Job title: Administrator Support Assistants (internally known as Chief Inspector Support Assistant)
Salary: £27,696 – £30,357
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office) – with expectation of travel to Dundee Head Office for team working requirements
Contract:
-
1 x Temporary until 31 March 2026
-
1 x Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
About the roles
We are recruiting for one chief inspector support assistant on a temporary contract to cover maternity leave up until 31 March 2026. This postholder will provide a PA/administrative role in supporting the chief inspector for strategic scrutiny and their service managers. Their work focuses on the scrutiny, assurance and improvement of services provided by local authority social work services and partnerships. Their teams look at services for children and families, adults and older people and people involved with the justice system.
We are also recruiting for one chief inspector support assistant on a permanent contract and this postholder will provide a PA/administrative role supporting the chief inspector of early learning and childcare and their service managers. Their teams inspect registered care services for children before they attend school as well as those for school aged children. The range of services includes childminders, nurseries, playgroups, out of school care and some holiday provision. We also regulate childcare agencies for services provided in the parents’ home, such as nannies or au pairs.
Reporting to the executive support officer, you will be part of a small team of chief inspector support assistants and part of the wider executive and committee support team.
Duties will be varied and include prioritising correspondence, dealing with internal and external enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary.
Having excellent planning and organisational skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and adhering to strict deadline requirements.
The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at internal and external meetings, taking notes and action records, monitoring the shared mailbox and dealing with any tasks required, formatting documents for high level management meetings, maintaining staff list spreadsheets and assisting in the design and preparation of PowerPoint presentations as and when required.
About you
You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively.
You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships.
You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and taking detailed notes or minutes.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Claire Brown, at This email address is being protected from spambots. You need JavaScript enabled to view it., please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please complete the online application form by no later than by 08:00 on Monday 7 July 2025.
It is anticipated that interviews will take place on 25 July 2025 at our Dundee office.
Person specification
Job title: Executive Support Officer
Attributes
Experience
Essential:
- Experience of servicing committees and senior management meetings, including scheduling and minute taking.
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 or equivalent experience in administration, management or business studies.
Desirable:
- HNC/D or equivalent.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Excellent report writing skills with ability to report and present information in a succinct manner
- Good working knowledge of IT packages including Microsoft Applications
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports, minutes and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicates with and ensures they are accessible to their team.
- Ability to communicate decisions to team members.
Desirable:
- Encouragement of colleagues to express their own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports decisions of team members.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the Care Inspectorate operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Regularly reviews workloads, goals and targets with team and prioritise where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the organisational and team vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Executive Support Officer
Location: Any Care Inspectorate office but will be expected to travel to Dundee Headquarters and other offices of the Care Inspectorate when required.
Responsible to: Executive and Committee Support Manager
Principal working contacts
- Chief Executive and Executive Directors
- Senior Manager
- Board Members
- Executive and Committee Support Manager
- Members of Executive and Committee Support Team
- Corporate Support Officer
- Members of Corporate Support Team
Job purpose
- To provide comprehensive support to the Committees of the Care Inspectorate Board.
- To provide comprehensive support to strategic management group meetings.
- To provide high quality, effective executive support to the Partnership Forum and other high-level meetings as required.
- To manage, support and develop a team in the provision of high level, confidential support to senior management.
Key responsibilities
- To assist and support the Executive and Committee Support Manager in delivering a high quality, effective executive support service to the Board and its Committees, strategic management group and other high-level meetings as required.
- To ensure all paperwork, agendas, reports and any other related material is prepared, quality checked and circulated in accordance with agreed deadlines; this includes liaising with the meeting Chairs, Lead Officers and the Committee Conveners on a regular basis.
- To manage and maintain schedules of business and action records, ensuring colleagues are aware of changes that affect them in a timely manner.
- To work closely with the Executive and Committee Support Manager to ensure that Committees’ reporting requirements to the Board are adhered to.
- To be knowledgeable in all relevant Terms of Reference, the Board Code of Conduct and other key governance documents.
- To be the lead secretariat support for all relevant high-level meetings involving scheduling and co-ordinating meetings, assessing priorities, enquiries and requests as necessary.
- To provide the lead support for the Business Continuity Management plan and processes
- To ensure all paperwork, preparation of agendas, reports and any other related material is prepared in advance of high-level meetings, liaising with meeting Chairs/Conveners, in accordance with agreed deadlines.
- To prepare minutes and action records of high-level meetings and distribute these within appropriate timescales in accordance with procedures.
- To organise, plan and delegate work appropriately to ensure the provision of a high standard and efficient executive support service to senior management.
- To assist in the recruitment and selection of executive and committee support staff and other business support staff as required.
- To deputise for the Executive and Committee Support Manager when required, particularly at Board meetings.
- To provide occasional secretariat cover in the absence of the other Executive Support Officer.
- To provide occasional line management cover to the teams of the other Executive Support Officer and/or the Corporate Support Officer, in their absence.
- Within the scope of the ESO role, undertake such other duties as may be required.
People management
- Provide line management support to the team on a daily basis.
- Implement and monitor the Care Inspectorate’s performance development process and ensure that all line-managed employees have a Personal Development Plan.
- Promote the health, safety and wellbeing of employees, with responsibility for ensuring that the Care Inspectorate’s health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
- Effectively manage the attendance of staff within established policies and procedures to support Care Inspectorate attendance targets.
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering executive and committee support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient executive and committee support.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Administrator Support Assistant (internally known as Chief Inspector Support Assistant)
Attributes
Experience
Essential:
- Experience of providing business support at executive and/or senior level including diary management
- Experience of interpreting the business conducted at meetings and producing accurate minutes to reflect discussion and decision
- Experience of preparing communication for circulation to various audiences
Desirable:
- Ability to develop and produce correspondence and emails on behalf of a senior manager.
Education, qualifications and training
Essential:
- Educated SCQF Level 5, such as Standard Grade level or equivalent.
Desirable:
- Hold a relevant qualification in administration, and/or secretarial studies e.g. HNC/D or equivalent.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Excellent organisational, planning and decision making skills.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Experience of developing processes and procedures.
- Good working knowledge of IT packages including Microsoft Applications and database input.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences
- Ability to form constructive working relationships with people at all levels in the organisation
- Regularly communicates with and ensures they are accessible to colleagues and key contacts
- Ability to communicate decisions to colleagues and key contacts.
Objective decision making
Essential:
- Demonstrates an analytical and systematic approach to problem solving
- Considers Care Inspectorate values in relation to the impact of their decisions
- Considers the wider context in which the Care Inspectorate operates
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Ability to react to changing priorities and manage conflicting demands
- Uses a systematic approach to make efficient use of time and manage workload
- Recognises the need to be flexible in order to meet changing priorities.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work
- Listens to feedback and ideas from people and will take appropriate and considered action
- Adapts well to change, adjusting priorities as required
- Ability to apply skills flexibly as required.
Personal accountability and responsibility
Essential:
- Takes responsibility for decisions and actions taken
- Maintains a high standard of work and actively seeks out continuous improvement
- Demonstrates initiative within own area of expertise
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Administrator Support Assistant (internally known as Chief Inspector Support Assistant)
Job location: Any Care Inspectorate office (with expectation of travel to Dundee Head Office for team working requirements)
Responsible to: Executive Support Officer
Principal working contacts
- Executive Support Officer
- Executive and Committee Support Manager
- Chief Inspectors/Service Managers
- Strategic Management Group
- Executive PAs/Director PAs
- Scottish Government Departments
- External agencies
- Stakeholders
Job purpose
To provide an efficient and effective support service to the chief inspector and their service managers.
Key responsibilities
- Provide a confidential PA and administrative support service to the chief inspector.
- Manage, co-ordinate and prioritise all email correspondence and calendar appointments on behalf of the chief inspector and service managers.
- Develop and administer a system for dealing with enquiries, recording, acknowledging receipt of and re-directing correspondence and monitoring progress of responses.
- As required, compose responses to routine correspondence for the chief inspector and service managers’ signatures.
- Monitor and follow up progress of requests for information from the chief inspector and service managers to meet required deadlines.
- On behalf of the chief inspector, make all conference/seminar/meeting and other visit arrangements; confirm travel arrangements, ensuring adequate travel time between appointments and accommodation bookings.
- Prepare and circulate agendas and paperwork for meetings on behalf of the chief inspector and service managers, as required.
- Attendance at chief inspector-led meetings as required at various locations across Scotland to take notes and record actions.
- Assist in the design and preparation of PowerPoint presentations for the chief inspector, as required.
- Communicate with other officers of the Care Inspectorate, members of the Board, external partners, Scottish Government and members of the public.
- As part of the wider team, provide support cover in the absence of the other chief inspector support assistants.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering directorate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient support.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives, and advocates.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Senior change manager
Attributes
Experience
Essential:
- Proven experience leading business change activities within complex digital transformation programmes.
- Demonstrated ability to influence and engage stakeholders at all levels, including senior leadership and board-level executives.
- Extensive knowledge and practical application of change management principles, methodologies, and tools.
- Track record of successfully delivering change initiatives on time, within budget, and aligned with strategic objectives.
- Strong ability to develop and execute communication and engagement strategies to build change readiness, drive adoption and manage resistance.
- Expertise in shaping and developing business change frameworks, templates, and best practices.
- Experience managing change activities involving third-party partners and external service providers.
Education, qualifications and training
Essential:
- Certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
- Educated to degree level or equivalent (SCQF Level 9).
Desirable:
- Qualification in relevant project/programme management methodologies (e.g., PRINCE2, Agile, MSP).
Skills/knowledge
Essential:
- Deep understanding of change management models, frameworks, and best practices.
- Ability to align change initiatives with wider organisational strategy and business objectives to ensure change delivers value.
- Excellent written and verbal communication skills, with the ability to engage and influence at all levels.
- Strong analytical and problemsolving skills, with the ability to adapt to changing priorities and challenges.
- Experience of shaping and delivering effective stakeholders strategies, with the ability to build strong relationships with internal teams and third-party suppliers to drive transformation efforts.
- Understanding of how digital tools and technologies impact business change and transformation.
- Ability to work proactively, at pace, and independently, taking ownership of tasks and driving change effectively using project management skills.
Desirable:
- Knowledge of the social care sector.
Competencies/key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Skilled in persuading and engaging stakeholders to gain buy-in and drive change.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Proactive in identifying risks and developing mitigation strategies to ensure smooth project delivery.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in change practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Senior Change Manager
Responsible to: Operational Transformation Lead
Principal working contacts
- Operational Transformation Lead
- Head of Digital Delivery and Change
- Senior Communication and Engagement Lead
- Digital Delivery and Change Team Members
- Chief Inspectors
- Executive Directors
- External Stakeholders
- Head of Organisational Workforce Development
- Wider Care Inspectorate Staff
- Third Party Partners
Job purpose
The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.
Key responsibilities
- Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
- Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
- Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
- Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
- Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
- Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.
Relationship management
- Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
- Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
- Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
- Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job requires some travel across Care Inspectorate offices.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.