Person specification
Job title: Business Support Assistant (Corporate Support)
Attributes
Experience
Essential
Demonstrate knowledge and understanding of business support role at a similar level.
Desirable
Experience of working with external/internal contacts at all levels.
Experience of working within an office environment.
Education, qualifications and training
Essential
Desirable
Skills and knowledge
Essential
Desirable
Job profile and person specification
Job title: Business Support Assistant (Corporate Support)
Responsible to: Corporate Support Officer
Job profile
Principle working contacts
- Heads of service
- Senior managers
- Corporate support officer
- Directorate teams
- Executive and committee support manager
- Care Inspectorate colleagues
- External agencies and suppliers
- Members of the public
Job purpose
To provide comprehensive, confidential business support to a range of corporate teams and heads of service across the organisation, as well as general office business support within the Care Inspectorate’s head office, in line with Care Inspectorate policies and procedures.
Key accountabilities
- Provide business support to Care Inspectorate colleagues ensuring a high level of quality, consistency and confidentiality in line with organisational policies.
- Prepare information and correspondence in a clear and concise manner ensuring accuracy and compliance with corporate style.
- Undertake specialist activities and/or projects, in accordance with procedures or instructions, to support the effectiveness of the various corporate functions and the Care Inspectorate as a whole.
- Prepare all correspondence and any information relating to the work of Care Inspectorate using relevant IT systems.
- Process requisitions, orders and invoices using the organisation’s purchase ordering processes and systems.
- Schedule meetings and events.
- Distribute meeting agendas and related documentation according to deadlines.
- Attend meetings in order to prepare action records.
- Process low value monetary purchases using the Government Procurement Card
- Input, maintain and extract data and information within the Care Inspectorate’s digital and manual systems.
- Provide general office business support as required as part of the office team. This may include:
- Reception cover
- Stationery management
- Checking travel and subsistence claims
- Supporting the online room booking system in relation to setting out rooms for meetings and events
- Ad-hoc office based tasks when required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure productive and smooth working arrangements and protocols with all internal and external stakeholders.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient business support.
- Work within hybrid teams, including occasional travel as required by the job across Care Inspectorate offices/event attendance.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- Ensure effective communication of Care Inspectorate’s work with people who experience care.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.
Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.
Person specification
Attributes
Experience
Essential:
- Demonstrate knowledge and understanding of business support role at a similar level.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within an office environment.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5 (eg National 5 level) or have the equivalent skills and experience.
Skills and knowledge
Essential:
- Excellent working knowledge of Microsoft Office software.
- Excellent communication (written and verbal) skills.
- Good interpersonal skills.
- Excellent planning and organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
- Attention to detail.
Desirable:
- Experience of working with bespoke IT systems/databases.
Key performance outcomes
Please note, these are key performance outcomes to be used to recruit into the role.
Effective communication
Essential:
- Portrays a positive image of the Care Inspectorate when communicating (written and verbal) both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
Essential:
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work and is a team player.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Desirable:
- Understanding or experience of working within a hybrid working system.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Person specification
Job title: Team Manager
Attributes
Experience
Essential
- Significant experience of operational scrutiny activity and professional regulatory practice within the health and social care, or other relevant sectors.
- Demonstrable evidence of embedding sustainable transformational change.
Desirable
- Experience of leading and managing operational inspection activity/regulatory practice
Education, qualifications and training
Essential
- Educated to degree level or equivalent.
- Appropriate professional qualification.
- Commitment to own CPD.
- You will have a secondary Authorised Officer qualification - either PDA (Professional Development Award), RoCA (Regulation of Care Award), EFQM (European Foundation for Quality Management) or PSIF (Public Sector Improvement Framework).
Desirable
- Relevant management/leadership qualification,e.g. MBA, Institute of Leadership & Management.
Skills and knowledge
Essential
- The ability to apply operational leadership and direction to a diverse team of professional staff.
- Demonstrate significant knowledge of working with inspection/regulation of care.
- Demonstrate commitment to the principles of the Public Services Reform (Scotland) Act 2010 and the principles of better regulation.
- Be adept at challenging traditional thinking in a positive and constructive way.
- Excellent communicator, both verbally and in written form.
- Politically astute.
- Ability to translate plans into action.
- Excellent negotiation and influencing skills.
- Knowledge of trends and changes within health and social care, or other relevant sectors with an understanding of Equality and Diversity issues.
- IT literate, using the most effective methods to communicate and manage information.
Desirable
- Knowledge and understanding of health/social care practice, theory, policy and research.
- Understanding of, and ability to demonstrate, the management of complex projects.
Key performance outcomes
Leading others
Essential
- Ability to provide leadership, a clear sense of purpose and direction to a professional team within the Care Inspectorate.
- Ability to deploy staff and other resources effectively to achieve performance objectives.
- Ensure that the team conducts itself in accordance with the highest standards of integrity, probity and openness.
Desirable
- Demonstrates experience of delivering cultural change.
Management of resources
Essential
- Ability to bring together the overall work of a team of staff, including staff and budget responsibilities.
- Ability to manage resources and budgets in achievement of the Care Inspectorate’s objectives.
- Ability to drive continuous improvement and manage planning and performance processes.
Effective communication
Essential
- Articulate and positive communicator both in verbal and written communication skills.
- Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
- The ability to build and guide key stakeholder strategies and manage relationships to secure or improve delivery of key programme or service outputs.
Impact and influence
Essential
- Demonstrates ability to influence at all levels.
- Ability to promote, lead and implement strategies and change programmes to improve the development and quality of services.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
- Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results
Desirable
- Ability to take account of wider political and organisational sensitivities to deliver strategic objectives
Objectived decision making
Essential
- The ability to assist senior/executive management to set, in consultation with others, the overall strategic agenda, long term objectives and performance standards for the organisation.
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
- The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Team Manager
Location: Various
Responsible to: Service Manager
Principal working contacts
- Executive and senior management teams
- Care Inspectorate inspectors and strategic inspectors
- Care Inspectorate administration
- Team manager colleagues
- Local authority officers including chief social work officers
- Members of the public and stakeholders in the service area including large provider groups
Job purpose
Lead and manage a multi-professional team to ensure that the registration/inspection/complaints/enforcement work of the Care Inspectorate is carried out across the range of services for children, adults and criminal justice.
To support strategic inspections, national policy work, internal & external development initiatives to ensure that the Care Inspectorate performs effectively and efficiently as an independent, scrutiny and improvement body.
Ensure consistency and quality in all aspects of inspection, regulation and complaints.
Support the service managers, in ensuring that the Care Inspectorate meets its responsibilities, as defined by the Public Services Reform (Scotland) Act 2010 and other relevant legislation, in delivering its scrutiny and improvement activities and corporate plan by leading internal development work, network building and joint strategy developments at provider, local authority, health board and community levels.
Key responsibilities
Contribution to strategic leadership and direction:
- In conjunction with the service managers, contribute to the strategic direction of the specialist area, building the diverse strands of activity into a cohesive, integrated and productive team, aligned to the achievement of the Care Inspectorate’s aims and objectives, focusing energy and resources on agreed outcomes;
- In conjunction with the service managers, formulate objectives, strategies, action plans and targets for activity within the specialist area and ensure that these are achieved;
- In conjunction with the service managers, contribute to the continuous improvement and quality systems development of the Care Inspectorate;
- Use professional knowledge to highlight issues that could impact on the corporate and strategic management of the Care Inspectorate and the development of consistent practice;
- In conjunction with the service managers, lead in facilitating and delivering business and cultural change within the Care Inspectorate, ensuring all staff embrace the evolving culture;
- In conjunction with the Head of Quality and Improvement, facilitate implementation of improvement and quality assurance activities internally and externally;
- Support the Care Inspectorate’s contribution to national policy initiatives and developments;
- Contribute to the joint strategic inspection process including it’sits evaluation and the implementation of learning;
- As part of the management team develop and deliver training to staff and external stakeholders including dissemination of best practice;
- Lead practice development strategies and events for providers and the relevant sector.
Operational management:
- Manage and be accountable for the registration/inspection/complaints/enforcement work of the team, including making visits to resolve outstanding issues;
- Ensure codes of practice and operational standards are met in respect of the team’s service responsibility;
- Support and engage in the planning of work to meet the requirements of the Public Services Reform (Scotland) Act 2010, other relevant legislation, Codes of Practice and operational standards;
- Planning and managing the capacity of the team effectively and efficiently, making best use of their skills and experience to achieve targets and objectives;
- Allocate, monitor and review workloads and manage effectively the performance of employees to ensure the team’s targets and quality assurance standards are met;
- Support the service managers, in the budgeting process and contribute to revenue generation in line with best practice;
- Monitor the budgets to ensure cost effective expenditure within the team;
- Produce an annual report on the work and standards of provision within the team;
- Use professional knowledge and judgment to make decisions to resolve issues and conflict;
- Investigate complaints against the Care Inspectorate and review complaints investigated by the Care Inspectorate;
- Deputise for the service managers, when required and undertake such other duties as may be required by the service managers;
- Gather and analyse information, including statistical data, from a wide range of sources to plan and support a wide range of scrutiny and improvement activities undertaken by the Care Inspectorate or in cooperation with partner scrutiny bodies;
- Research evidence based, balance and sound judgement about the quality, effectiveness and impact of services provided within the range of services for children, adults and criminal justice social work as required;
- Support improvement in outcome focused, evidence based joint self-evaluation in local authorities and community planning partnerships;
- Develop, publish and report good practice guides, quality frameworks and other publications as required which support improvement and innovation and share good practice;
- Contribute to developing innovative approaches to inspection delivery and support continuous improvement and quality systems development.
People management:
- Ensure the regulatory and scrutiny functions are carried out as specified in the scheme of delegation;
- Lead, manage and provide professional advice to a multi-professional team, ensuring that their work is carried out in an effective and consistent manner and meets the targets and requirements of the Care Inspectorate;
- Support, develop and coach team members through regular one-to-one supervision, performance development reviews and personal development plans, to ensure the effective engagement of all staff and to build continuous improvement in service delivery;
- Promote consistent, high-quality practice amongst team members, and manage the performance and monitor standards and consistency of practice of all team members;
- Promote the health, safety and welfare of employees, being responsible for the health and safety policies, procedures and practice for both employees and premises, in compliance with Care Inspectorate and legislative requirements;
- Contribute to targeted recruitment, including assessment centres, and development of all professional employees, and the implementation of HR policies, across the service, ensuring that Care Inspectorate objectives are translated into meaningful and realistic personal objectives for staff;
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery;
- Provide advice, guidance and support to senior managers in the Care Inspectorate and externally to Scottish Government colleagues and partner scrutiny bodies to inform policy development.
Relationship management:
- Develop an effective working relationship with all principal working contacts and administration and specialist professional colleagues to ensure smooth cross-service working;
- Develop and maintain productive and effective working relationships through the contact manager role with a range of appropriate external stakeholders and relevant key policy contacts within national bodies, Scottish Government, local authorities and health boards, service providers, together with relevant, designated regulatory and statutory agencies with responsibilities for service delivery and commissioning;
- Support the deployment, development and work of the lay assessors and monitor the effectiveness of their overall contribution to the delivery of the Care Inspectorate’s scrutiny and improvement functions;
- Implement mechanisms to consult and include all relevant stakeholders concerned in the delivery and regulation of care;
- Support the development of, and promote, the identity, culture, values and Codes of Practice of the Care Inspectorate;
- Promote the principles of partnership working throughout the organisation and in all working practices;
- Contribute to the work of the national inspection planning team in the development and delivery of the Care Inspectorate’s inspection plans by ensuring that inspection planning effectively takes into account local and national characteristics whilst ensuring that inspection targets are met;
- Represent the Care Inspectorate as required on a wide range of internal and external groups and at external conferences and events;
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively using adaptive leadership skills;
- At all interfaces be proactive in raising public awareness of the work of the Care Inspectorate in a positive manner, demonstrating a commitment to the Care Inspectorate’s aims, vision and values and to the overall objective of improving care in Scotland;
- Lead the involving people strategy at local level and lead community engagement strategies with advocacy, service user and other interest groups;
- Share appropriate information with Care Inspectorate colleagues and partner scrutiny bodies to ensure that scrutiny and improvement activities are risk-based, targeted and proportionate;
- Represent the Care Inspectorate on the Local Authority Networks (LANs) as part of the Shared Risk Assessment (SRA) process and act as the Care Inspectorate link to particular local authorities/community planning partnerships.
Other duties
This job requires some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Team Manager - Adults
Role: Team Managers – Adults (x2)
Location: Any Care Inspectorate office across mainland Scotland
Salary: £56,076 – £61,917
Hours: 2 x full time – 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We are looking for team managers within our adults regulated inspection teams. The location of the posts is to be confirmed but will be based in teams across Scotland. The successful candidates can be based in any of our Care Inspectorate offices but must be willing to travel to meet inspectors and providers in the areas identified.
This is an exciting opportunity for you to try something different. If you are improvement focussed, confident, and have a passion to make a real difference which supports the innovative delivery of care then these roles may be for you.
Our team managers support their team of inspectors to manage their workload, consider risk factors and maximise performance. In the inspection teams the work includes delivering a programme of inspections using risk and intelligence to prioritise the use of the team's inspector resource. Team managers work closely with our registration and complaints teams to ensure effective scrutiny of care services. As the key element of the role is service development and delivery, there is interface and collaboration with colleagues within and across the organisation, providers, and relevant stakeholders.
As the team manager you will be the relationship manager for adults with the health and social care partnerships in the areas to be identified. You will support local oversight, share intelligence, and enable your team to support improvement for people experiencing care living in those areas. Team managers are expected to take part in and keep up to date with national initiatives and development to support the work of the Care Inspectorate. Team managers also provide professional development to the team of inspectors that they manage.
About you
You will be educated to degree level or equivalent and hold an appropriate professional qualification and be committed to your own continuous professional development.
You should have significant experience of operational scrutiny activity and professional regulatory practice within adults. You will have experience implementing improvements and managing change.
You will need to be able to provide leadership and direction to a diverse team of professional staff. You will need to demonstrate a significant knowledge of working with inspection and regulation of care as well as a commitment to the Public Services Reform (Scotland) Act 2010 and the principles of better regulation.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that you are a suitable candidate for this post, please complete the online application form by no later than 08:00 on Monday 8 September 2025.
Interviews will be held on week commencing 6 October 2025.
Registration information and process
You will support the assurance and improvement directorate to ensure that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform Act 2010 and other relevant legislation.
The successful applicant must be registered with a professional body (this can be NMC, GTCS, NMC, HCPC, SSSC).
For SSSC registration, there is a specific registration category for Care Inspectorate Authorised Officers (AO). There will be two levels of AO registration (Primary AO and Secondary AO), and identification of types of work undertaken (Social Care and Children & Young People).
On appointment as a team manager you will be required to register with SSSC as a secondary AO under both types of work (Social Care and Children & Young People) or be registered with another appropriate registration body (NMC, GTCS, HCPC).
We would expect non-SSSC staff to hold or gain the appropriate AO qualification (in this case EFQM would be the minimum qualification).
Employees will be expected to maintain registration with the same professional body throughout their employment in the Care Inspectorate. This includes employees working in authorised officer roles who are recruited to the Care Inspectorate based on their registration with the NMC, GTCS, HCPC or other recognised professional body. It is a contractual requirement to maintain registration with the same professional body and employees should not transfer their registration to the SSSC from another recognised professional body, including the NMC, GTCS or HCPC.
Person specification
Job Title: Business Support Assistant (Operations)
Attributes
Experience
Essential:
- Demonstrate knowledge and understanding of business support role at a similar level.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within an office environment.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5 (e.g. National 5 level) or have the equivalent skills and experience.
Skills and knowledge
Essential:
- Excellent working knowledge of Microsoft Office software.
- Excellent communication (written and verbal) skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
- Attention to detail.
Desirable:
- Experience of working with bespoke IT systems/databases.
Key performance outcomes
Effective communication
Essential:
- Portrays a positive image of the Care Inspectorate when communicating (written and verbal) both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
Essential:
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Desirable:
- Understanding or experience of working within a hybrid working system.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Business Support Assistant (Operations)
Responsible to: Business Support Officer (Operations)
Principle working contacts:
- Business Support Officers
- Business Support Managers
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to a range of operational teams and supporting functions within the organisation as appropriate.
In addition to provide practical support within Care Inspectorate offices and to staff within offices as appropriate, in line with Care Inspectorate policies and procedures.
Key accountabilities
- Provide business support to Care Inspectorate operational staff ensuring quality and consistency in line with organisational policies.
- Quality checking and formatting documentations in line with corporate style.
- Input, maintain and validate data and information within the Care Inspectorate digital/manual systems.
- Manage external stakeholder’s written and verbal enquiries/requests.
- Process requisitions, orders, invoices and fee payments, using appropriate financial records.
- Provide general office business support as required as part of the office team. This may include:
- Stationery management
- Supporting meetings and visitor attendance as appropriate within offices.
- Support Estates contractor visits as appropriate.
- Ad-hoc office based tasks when required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure productive and smooth working arrangements and protocols with all internal and external stakeholders.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient business support.
- Work within hybrid teams including travel as required across Care Inspectorate offices/event attendance.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.
Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.
Business Support Assistant (Operations)
Job title: Business Support Assistant (Operations)
Location: Flexible (Any Care Inspectorate office)
Salary: £24,561 to £27,171
Hours: 35 hours per week
Contract: Temporary (to 31 March 2026 / 31 October 2026)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
New entrants will start on the grade minimum for the role. However, we have a generous total rewards package, which you can find more about on our website.
About the role
We are excited to recruit motivated individuals to provide comprehensive business support in various operational business support teams across our organisation. We have several temporary roles and have offices all over Scotland. Some of our posts will require a more office based approach depending on the function and duties associated within a team, in particular at our Dundee Headquarters.
You will support different parts of our organisation performing a range of administrative duties as well as advice and guidance to colleagues across the organisation. As well as being part of a small team you will be part of the wider organisational business support department which supports a range of administrative functions. You will also need to undertake wider general administrative duties and tasks as part of the office you will be based in as appropriate. Duties will be varied and may include reception cover, filing, word processing, data input, and general administrative duties. You will be proficient in adapting to various bespoke databases.
About you
We are looking for organised individuals who have good attention to detail, are customer-focused and enjoy working in a busy environment and within supportive teams. You will have a positive attitude and be keen to develop your skills and take on new challenges.
Successful candidates will demonstrate experience and a successful record of accomplishment within a similar role and be educated to SCQF level 5.
The successful individuals will have:
- A good working knowledge of Microsoft packages to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on your own initiative and prioritisation of workload.
In addition, it would be preferable to have experience of working with a range of external and internal contacts at various levels of an organisation and social care sector experience.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact Kirsten McLellan at This email address is being protected from spambots. You need JavaScript enabled to view it. - please leave details of a suitable time to contact you along with a contact number in your email.
You can visit our website to see the benefits of working with us including information on our offices across Scotland.
If you believe that your ability and motivation, make you suitable for this post, please complete our online application by no later than 08.00 on Monday 18 August 2025.
It is expected that interviews for this post will take place no earlier than 1 September.
Person specification
Jon title: Corporate Support Officer
Attributes
Experience
Essential:
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management.
- Experience of servicing senior management meetings, including scheduling and note-taking.
Desirable:
- Experience of contract management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 (e.g. HND, diploma of higher education) or have relevant skills and experience in administration, management or business studies.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Good working knowledge of IT packages. including spreadsheets, Microsoft Applications and database input.
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicate with and ensure accessibility to the team.
- Ability to communicate decisions to team members.
Desirable:
- Ability to motivate and encourage team to express own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports the team to be involved in decision-making, where appropriate.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the organisation operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Regularly reviews workloads, goals and targets with team and prioritises where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services.
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the shared vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the appraisal system once established in the role.
Download the person specification in PDF format here.
Job profile
Job title: Corporate Support Officer
Location: Headquarters in Dundee
Responsible to: Executive and Committee Support Manager
Principal working contacts
- Executive and Committee Support Manager
- Executive Support Officers
- Strategic Management Group
- Heads of Service
- Corporate Senior Managers
- Employees of the Care Inspectorate
- External service providers
Job purpose
- Working closely with heads of service and senior managers to co-ordinate and provide an effective high quality business support service to corporate and core support functions of the Care Inspectorate.
- To line manage the Corporate Support team to ensure the provision of high-level business support
- To manage the reception service at headquarters in Dundee.
- Act as contract manager for low value contracts (less than £10k), liaising closely with the procurement team as and when required.
Key accountabilities
Strategic:
- To assist and support the Executive and Committee Support Manager in delivering a cohesive business support service for the Care Inspectorate and in driving a continuous improvement agenda.
- To manage the delivery of effective business support to the wider corporate teams for business needs.
Operational:
- To act as point of contact for heads of service and senior managers, assessing priorities, enquiries and requests as necessary.
- Organise, plan and delegate work appropriately to ensure the provision of high-level and efficient business support to the Care Inspectorate.
- Within the scope of the role, undertake projects from time to time.
- Approve expenditure in the Care Inspectorate’s financial system as part of delegated budget holder responsibilities.
- Be involved in the procurement of contracts for which the customer and business support function is responsible; this includes mail services, printing services and catering services.
- Monitor and review the services provided by contracted service providers
- Organise and attend meetings (including senior management meetings) as required to take accurate notes or minutes, and action records and to distribute these following the meetings.
- Assist in the recruitment and selection of business support staff.
- Ensure that all corporate support procedures and information systems are accurate and kept up-to-date.
- Assist in the provision of guidance, advice and support in relation to business support operational issues within the organisation.
- Deputise for the Executive and Committee Support Manager and undertake such other duties as may be required.
- Provide occasional line management cover to the teams of the Executive Support Officers, in their absence.
People management:
- To provide line management support to the corporate support team on a daily basis ensuring they are deployed in a way that delivers high quality administrative support across core functions of the Care Inspectorate.
- Implement and monitor the Care Inspectorate’s LEAD process and ensure that all team members are using the Learning Management System effectively to set goals and record one to one meetings.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
- Effectively manage the attendance of staff within established policies and procedures
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management:
- Ensure productive and smooth working arrangements and protocols between staff delivering corporate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders and contractors.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Download the job profile in PDF format here.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.