Job profile

Job title: Organisation and Workforce Development (OWD) Assistant

Location: Flexible

Responsible to: OWD Advisor (People and Development)

Principle working contacts

• OWD Team
• Head of OWD
• HR colleagues
• Managers and employees of the Care Inspectorate

Job purpose

The main purpose of the role will be to support the OWD Team to commission and coordinate learning and development activity and deliver key OWD projects ensuring that the culture of the Care Inspectorate is equipped to support and improve the overall performance of the organisation.

Key responsibilities

Operational management

• Contribute to the implementation of the Strategic Workforce Plan which supports the Care Inspectorate’s corporate plan, and the development of a healthy, high performance learning culture grounded in core values.
• Commission, plan and co-ordinate learning and development and induction activities
• Provide support in relation to OWD practices, including the provision of advice, guidance and support through an internal consultancy approach.
• Plan, schedule, co-ordinate and compile evaluation reports for all learning and development activities.
• Ensure procurement, financial and other internal governance processes are completed for learning and development activities.
• Contribute to and support the planning and delivery of key OWD projects.
• Lead on the maintenance of the learning management system (LMS) to support learning and development and performance management activities, evaluation and performance monitoring.
• Manage the OWD mailbox and provide advice, guidance and support to Care Inspectorate staff to resolve general enquiries to the team.
• Produce management information reports for learning and development within the Care Inspectorate.
• Develop and maintain positive working relationships with Managers, employees, representatives of external agencies and the general public as appropriate.
• Undertake any other duties and/or responsibilities commensurate with the nature of the job.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work

Other duties

This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and director and will be reviewed on a regular basis.

Information Governance Analyst

Job title: Information Governance Analyst

Salary: £38,931 – £43,014

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Permanent

About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

Starting salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

Information Governance sits at the heart of everything the Care Inspectorate does. The successful candidate will work with the team to support the operation and provision of the core information governance function which includes:

• Analysing, drafting and responding to external enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.
• Analysing, drafting and responding to internal enquiries regarding Data Protection and Information & Records Management relating to Care Inspectorate operational matters and business support practices.
• Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management.

In addition, the Information Governance Analyst will support the provision of, timely advice on Data Protection; acting as the Deputy Data Protection Officer and being able to interpret and make recommendations on Data Protection Law.

About you

You should be educated to SCQF level 9 or have the relevant skills and experience and knowledge of legal processes related to information governance and/or record management.

The successful candidate will hold a degree in a relevant subject, such as a Law Degree, or be able to demonstrate a successful track record over a minimum of two years in a similar role.

Working knowledge of the Data Protection Act 2018 and Freedom of Information (Scotland) Act (FOISA) 2002 is essential. Working Information & Records management knowledge is an advantage as is an understanding of O365 and SharePoint.

The successful individual will be part of a busy team that deals with members of the public, Care Inspectorate colleagues, and senior managers. Be able to analyse information and prepare statistical reports, have excellent communication and organisational skills with an ability to remain calm under pressure.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it., otherwise, we can arrange a time for an informal chat about the role with Janice Morgan-Singh (Information Governance Lead & Data Protection Officer).

If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 31 March 2025.

It is anticipated that interviews will be held no sooner than 17 April 2025 at our Dundee office.

Person specification

Job title: Information Governance Analyst

Attributes

Experience

Essential

• Demonstrate a successful track record in a similar role
• Experience of analysing information, drafting and responding to enquiries relating to Freedom of Information Scotland Act (FOISA), Information Rights (DPA 2018) and other information requests.

Desirable

• Experience of working with both internal and external stakeholders.
• Supporting key transformational project work providing advice and guidance on Data protection and Records & Information Management
• Data Protection Impact Assessments
• Experience of line managing staff.

Education, qualifications and training

Essential

• Educated to degree level (SCQF Level 9) in a related subject such as Law, or at least two years positive demonstrable experience in a similar role
• Data Protection training
• Freedom of Information training.

Desirable

• GDPR/DPA 2018 Practitioners Certificate
• Freedom of Information(Scotland) Act 2002 Practitioners Certificate.

Skills and knowledge

Essential

• Excellent communication and organisational skills with an ability to remain calm under pressure
• Excellent IT skills and practical experience in using Excel and database management
• Ability to work to tight deadlines
• Knowledge and understanding of the Freedom of Information (Scotland) Act 2002 and the Data Protection Act 2018 and best practice
• Ability to work on own initiative.

Desirable

• O365 & SharePoint
• Experience of using information governance specific software e.g One Trust

Key Performance Outcomes

Effective Communication

Essential

• Articulate and positive communicator on a 1-1 basis and in larger groups
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential

• Demonstrates ability to influence at all levels
• Ability to give realistic advice, based on relevant, up to date and verifiable information
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential

• Identifies gaps in process and performance and makes appropriate suggestions for improvements
• Aware of trends and changes and maintains professional knowledge and skills
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision-making

Essential

• Demonstrates analytical and systematic approach to problem solving
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
• Ability to analyse complex information.

Planning and organising

Essential

• Involves others where appropriate and optimises resources to achieve desired results
• Regularly reviews joint goals and targets and reprioritises where necessary
• Recognises the need to be flexible in order to meet changing priorities.

Team working

Essential

• Contributes to and supports the work and decisions of the team
• Contributes to the shared vision and purpose and shares this effectively
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Improvement Adviser

Attributes

Experience

Essential:

• Experience of developing, delivering and evaluating Quality Improvement work.
• Experience of developing and delivering learning to a variety of staff groups and care providers.
• Significant experience of successfully leading innovation across health and social care.

Desirable:

• Research experience.
• Experience of working in or supporting Quality Improvement in Social Care.

Education, qualifications and training

Essential:

• Qualifications or skills and experience at SCQF level 9 (e.g. degree, graduate diploma).
• NES Scottish Improvement Leader (ScIL) or equivalent qualification in QI science / methodology or willingness to work toward this as a priority.
• Commitment to own CPD.

Skills and knowledge

Essential:

• Excellent interpersonal skills with an emphasis on support, negotiation, influence and diplomacy.
• Ability to network and work together with key health and social care professionals in areas including Scottish Government, health boards, integration joint boards, health and social care partnerships and service providers in the statutory, independent and voluntary sector.
• Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
• Knowledge and experience in quality improvement in health and/ or social care.
• Knowledgeable and skilled at using appropriate improvement approaches.
• Good understanding of the social and political environment in which care services are provided to achieve change.
• Self-motivation, confidence and ability to meet tight deadlines.
• IT literate with the ability to analyse and interpret complex information.

Desirable:

• Evidence of involvement and impact in work at a Scotland wide level including membership of national working groups.
• Knowledge and experience of social care quality improvement.

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Key performance outcomes

Quality improvement focus

Essential:

• Have a proven track record in leading and/or supporting quality improvement projects/programmes and evaluating their impact.
• Demonstrate an understanding of national quality improvement work across Scotland.

Desirable:

• Research active.
• Policy development.

Planning and organising

Essential:

• Evidence of ability to prioritise effectively and achieve deadlines.
• Ability to amend approaches in reaction to changing priorities, circumstances and conflicting demands.
• Demonstrates analytical and systematic approach to problem solving.
• Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
• Work is self-generated, planned and prioritised, identifying key issues, anticipating problems and initiating appropriate action to resolve them.
• Able to work autonomously and independently.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Ability to achieve results through relationships, negotiation, persuasion, and influence.
• Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
• Ability to lead change and bring people with you.

Effective communication

Essential:

• Excellent oral, public speaking / presentation, and written communication skills.
• Ability to support service providers to define, measure and achieve outcomes.
• Ability to write clear reports and guidance documents.
• Excellent interpersonal skills with the emphasis on support, negotiation, influence, and diplomacy.
• Experience in devising and delivering development sessions.

Desirable:

• Experience of speaking/presenting to small and large groups of people at all levels.

Working in partnership

Essential:

• Work nationally and locally with a range of stakeholders.
• Experience in working with others to devise and deliver development sessions.
• Ability to lead or participate in multi-disciplinary and multi-agency working groups.
• Ability to work co-operatively to achieve success.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)

Attributes

Experience

Essential:

• Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face)
• Prioritising and managing workload under broad guidance

Desirable:

• Working in an administrative/office-based environment
• Working in a local authority or public body setting
• Working with large quantities of electronic records, particularly numerical data
• Coordinating and designing processes
• Working with payroll
• Working with ResourceLink or a similar HR/payroll system
• Working in Corporate Services (HR, Finance or IT) in a public sector setting
• Use of SharePoint and Office 365 in a workplace setting – particularly to assist with day to day processes.

Education, qualifications and training

Essential:

• Educated to SCQF level 6 or above (e.g. SQA Higher grade)

Desirable:

• A qualification at SCQF level 7 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
• ECDL or a similar qualification demonstrating that the candidate can use IT and Microsoft Office effectively, particularly Office 365.

Skills and knowledge

Essential:

• Excellent customer service skills.
• Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials)
• IT literate – particularly with Excel
• Excellent numeracy skills for use with payroll and basic statistical analysis (e.g. compare month to month variances, calculate averages)
• Able to present information logically and concisely using.

Desirable:

• Knowledge of Microsoft Office 365
• Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel functions, produce charts)
• Knowledge of the LGPS
• Knowledge of HR policies and procedures
• Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay)
• Basic knowledge of accounting procedures.

Key performance outcomes

Effective communication

Essential:

• Demonstrate clear and concise verbal and written communication skills
• Ability to select appropriate communication style and methods depending on the needs and abilities of the audience
• Listens actively and questions to check understanding.

Team working

Essential:

• Ability to contribute to and support the work and decisions of the team
• Ability to work co-operatively and supportively with others
• Values and makes use of skills, knowledge and experience of others.

Improvement focus

Essential:

• Contributes to the development of new ideas, policies & procedures where appropriate
• Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date
• Seeks opportunities for learning and personal development.

Personal accountability and responsibility

Essential:

• Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement
• Demonstrates initiative within own area of expertise
• Takes responsibility for own actions and decisions.

Working in partnership

Essential:

• Openly shares information as and when appropriate, maintaining confidentiality as appropriate
• Respects others recognises and values differences & diversity
• Keeps others information of progress of work plan, targets, etc.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.