Person specification
Job title: Improvement Adviser
Attributes
Experience
Essential:
- Experience of developing, delivering and evaluating Quality Improvement work.
- Experience of developing and delivering learning to a variety of staff groups and care providers.
- Significant experience of successfully leading innovation across health and social care.
Desirable:
- Research experience.
- Experience of working in or supporting Quality Improvement in Social Care.
Education, qualifications and training
Essential:
- Qualifications or skills and experience at SCQF level 9 (e.g. degree, graduate diploma).
- NES Scottish Improvement Leader (ScIL) or equivalent qualification in QI science / methodology or willingness to work toward this as a priority.
- Commitment to own CPD.
Skills and knowledge
Essential:
- Excellent interpersonal skills with an emphasis on support, negotiation, influence and diplomacy.
- Ability to network and work together with key health and social care professionals in areas including Scottish Government, health boards, integration joint boards, health and social care partnerships and service providers in the statutory, independent and voluntary sector.
- Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
- Knowledge and experience in quality improvement in health and/ or social care.
- Knowledgeable and skilled at using appropriate improvement approaches.
- Good understanding of the social and political environment in which care services are provided to achieve change.
- Self-motivation, confidence and ability to meet tight deadlines.
- IT literate with the ability to analyse and interpret complex information.
Desirable:
- Evidence of involvement and impact in work at a Scotland wide level including membership of national working groups.
- Knowledge and experience of social care quality improvement.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading and/or supporting quality improvement projects/programmes and evaluating their impact.
- Demonstrate an understanding of national quality improvement work across Scotland.
Desirable:
- Research active.
- Policy development.
Planning and organising
Essential:
- Evidence of ability to prioritise effectively and achieve deadlines.
- Ability to amend approaches in reaction to changing priorities, circumstances and conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned and prioritised, identifying key issues, anticipating problems and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through relationships, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Ability to lead change and bring people with you.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to support service providers to define, measure and achieve outcomes.
- Ability to write clear reports and guidance documents.
- Excellent interpersonal skills with the emphasis on support, negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions.
Desirable:
- Experience of speaking/presenting to small and large groups of people at all levels.
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Experience in working with others to devise and deliver development sessions.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
- Ability to work co-operatively to achieve success.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Quality Improvement Adviser
Job title: Quality Improvement Adviser
Salary: £49,710 - £54,975
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We desire to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
An exciting opportunity has arisen for an experienced Improvement Advisor (IA) to join the Quality Improvement Support Team (QIST) on a permanent basis.
We are looking for an enthusiastic, creative and highly motivated individual to support, develop and deliver our improvement interventions in line with, and to support, the implementation of our Quality Improvement and Participation Strategy.
The successful candidate will also be involved in supporting the building of quality improvement capacity and capability, internally and externally. They will also provide quality improvement support as required and will be part of ongoing quality improvement as priorities are identified.
About you
You will possess a recognised qualification in quality improvement methodology and have a good level of experience and a proven track record in leading quality improvement projects/programmes and evaluating their impact.
You will also have experience of providing quality improvement learning and development to a variety of staff groups and care providers.
Demonstrable interpersonal skills including public speaking, the ability to network with key professionals are essential, as are excellent verbal and written communication and organisational skills.
You should be educated to SCQF level 9.
You will be joining an enthusiastic, creative, highly motivated and supportive team and be a key player in taking forward our improvement strategy.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Aidan McCrory, Quality Improvement Manager at This email address is being protected from spambots. You need JavaScript enabled to view it. .
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 17 March 2025.
It is anticipated that interviews will be held [on/no sooner than] 9 April 2025 at our Dundee office office.
Person specification
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Attributes
Experience
Essential:
- Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face)
- Prioritising and managing workload under broad guidance
Desirable:
- Working in an administrative/office-based environment
- Working in a local authority or public body setting
- Working with large quantities of electronic records, particularly numerical data
- Coordinating and designing processes
- Working with payroll
- Working with ResourceLink or a similar HR/payroll system
- Working in Corporate Services (HR, Finance or IT) in a public sector setting
- Use of SharePoint and Office 365 in a workplace setting – particularly to assist with day to day processes.
Education, qualifications and training
Essential:
- Educated to SCQF level 6 or above (e.g. SQA Higher grade)
Desirable:
- A qualification at SCQF level 7 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
- ECDL or a similar qualification demonstrating that the candidate can use IT and Microsoft Office effectively, particularly Office 365.
Skills and knowledge
Essential:
- Excellent customer service skills.
- Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials)
- IT literate – particularly with Excel
- Excellent numeracy skills for use with payroll and basic statistical analysis (e.g. compare month to month variances, calculate averages)
- Able to present information logically and concisely using.
Desirable:
- Knowledge of Microsoft Office 365
- Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel functions, produce charts)
- Knowledge of the LGPS
- Knowledge of HR policies and procedures
- Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay)
- Basic knowledge of accounting procedures.
Key performance outcomes
Effective communication
Essential:
- Demonstrate clear and concise verbal and written communication skills
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience
- Listens actively and questions to check understanding.
Team working
Essential:
- Ability to contribute to and support the work and decisions of the team
- Ability to work co-operatively and supportively with others
- Values and makes use of skills, knowledge and experience of others.
Improvement focus
Essential:
- Contributes to the development of new ideas, policies & procedures where appropriate
- Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date
- Seeks opportunities for learning and personal development.
Personal accountability and responsibility
Essential:
- Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement
- Demonstrates initiative within own area of expertise
- Takes responsibility for own actions and decisions.
Working in partnership
Essential:
- Openly shares information as and when appropriate, maintaining confidentiality as appropriate
- Respects others recognises and values differences & diversity
- Keeps others information of progress of work plan, targets, etc.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Location: Dundee
Responsible to: Senior Human Resources Adviser
Principal working contacts:
- All Human Resources staff
- Finance Assistants/Officers
- Other staff within Corporate and Customer Services Directorate (eg Estates,
- Health and Safety, ICT)
- Managers and employees of the Care Inspectorate & SSSC
- Third party service providers
Job purpose
To assist in the provision of a human resources advisory and support service for the Care Inspectorate and provide services to Scottish Social Services Council (SSSC).
Key responsibilities
Act as the first point of contact for HR and payroll queries, taking ownership of any issues and referring/escalating these to others where necessary. This includes, but is not limited to:
- Pay, pensions and expenses.
- HR policies, processes or procedures
- Use of HR systems
- Recruitment
Gather and maintain up to date and accurate workforce information (eg staff records), including but not limited to:
- All information required for the monthly payroll (eg post/hours changes, starter details, leaver details)
- Core employee details (names, contact details, bank details, emergency contacts, etc)
- Right to work and background information (identity checks, disclosure checks, references, employment medical information)
- Contractual details (core employment details such as hours of work, post holdings, salaries, pensions)
- Attendance and absence details (work patterns, overtime, sickness, annual leave, special leave, flexi time)
- Equality and diversity information
- Other relevant employee information (qualifications, training, skills)
- Assist in the provision of a recruitment service.
- Working with members of the accounting team, coordinate monthly payroll and pension processing activities, liaising with third party providers where necessary (e.g. payroll services provider, pensions administrators).
- Assist with the gathering of information for benchmarking and workforce analysis.
- Produce management information for reporting purposes. This will include presenting the information in a variety of formats (eg tables, charts, graphs) making sure it is meaningful and relevant for the audience.
- Assist with the development of HR systems including:
- Design
- Data clean-up and data migration
- Testing
- Training staff
- Development of guidance and procedure manuals
- Assist in the development of new processes and procedures, making full use of information technology where appropriate.
- Produce standard contracts, letters and general HR correspondence.
- Assist in the provision of an advisory service to managers and employees on a comprehensive range of HR policies and procedures, including recruitment, conditions of service, absence and performance management.
- Provide support for HR projects and improvement work.
- Participate in working groups and attend associated meetings, as and when required.
- Undertake any other duties and/or responsibilities commensurate with the nature of the job.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Recruitment assistant
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Salary: £30,495 - £32,052
Hours: 35 hours per week
Location: Compass House, Dundee
Contract: Temporary for 6 months (with the possibility of further extension subject to funding)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We desire to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We looking to recruit an experienced recruitment assistant to support the provision of recruitment services at the Care Inspectorate and for the Scottish Social Services Council (SSSC).
Our preference is for the successful candidate to make an immediate start (subject to pre-employment checks).
The role involves supporting and leading recruitment campaigns, including advertising roles, and carrying out pre-employment checks on a high volume of candidates. The key purpose of this role is to support recruiting managers to recruit the right people in a timely and effective manner.
Having gone through several changes in both structure and technology, our recruitment team is striving to deliver a customer-focused, efficient, and forward-thinking service and needs talented and enthusiastic individuals to help us continue this progress. Having gone through several changes in both structure and technology, our recruitment team is striving to deliver a customer-focused, efficient, and forward-thinking service and needs talented and enthusiastic individuals to help us continue this progress.
We are unique in that we also provide a recruitment service for the SSSC as well as the Care Inspectorate – and as such, you get an insight into the workings and culture of two different organisations at the same time.
About you
You should be educated to SCQF level 6 or have the relevant skills and experience for this role.
The successful candidate will be expected to travel to our Dundee HQ office and on occasion to other offices in Scotland as required.
There are several key strengths and qualities that we will be particularly looking for, including:
- Excellent verbal and written communication skills are essential for interacting with candidates, recruiting managers, and team members
- The ability to manage multiple tasks, schedules, and priorities efficiently is crucial
- Efficiently managing time to meet deadlines and handling multiple recruitment tasks simultaneously is essential.
We are also keen to attract candidates with:
- Problem-Solving Abilities: The ability to think critically and solve problems quickly is valuable, especially when dealing with unexpected challenges.
- Confidentiality: Maintaining the confidentiality of candidate information and sensitive company data is paramount.
- Time Management: Efficiently managing time to meet deadlines and handle multiple recruitment tasks simultaneously is essential.
- Adaptability: Being flexible and adaptable to changing recruitment needs and priorities is important in a dynamic work environment.
- Customer Service Orientation: A focus on providing a positive experience for candidates and internal stakeholders is beneficial.
In addition, you may contribute to projects and/or improvement work giving you the opportunity to be innovative and support the work of the wider HR team.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form by 08:00 on Monday 24 February 2025.
It is anticipated that interviews will be held on Thursday 6 or Friday 7 March our Dundee office.
Person specification
Job title: Planning Assistant
Attributes
Experience
Essential:
- Planning activities
- Data quality
- Data management
- Data reporting
Desirable:
- Regulatory environment experience
- Developing process guidance documents
Education, qualifications and training
Essential:
- Educated to SCQF Level 4 or Level 5 (e.g. National 4/5, Standard Grade General/Credit, etc.)
- Commitment to own CPD.
Skills and knowledge
Essential:
- Some level of data management and manipulation skills.
- Effective written and oral communicator.
- Excellent interpersonal skills.
- Good IT skills, in particular MS Excel (including use of pivot tables and macros) and a keen interest in IT skill development. Understanding of data quality issues and validation techniques.
- An awareness of data management and manipulation skills.
- Effective written and oral communicator
- Well developed interpersonal skills
- Analytical skills
- Excellent time management skills
- Ability to work autonomously.
Desirable:
- Sound knowledge of all Care Inspectorate ICT systems and inspection processes.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible in order to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Personal accountability and responsibility
Essential:
- Takes responsibility for decisions and actions taken.
- Maintains a high standard of work and actively seeks out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Planning Assistant
Responsible to: Planning Co-ordinator
Principal working contacts
- Planning Coordinator
- Planning Manager
- Team Managers
- Service Managers
- Inspectors
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive support in the delivery of all inspection planning activity to ensure that the Care Inspectorate performs effectively and efficiently as an independent, scrutiny and improvement body, for the whole range of care, social work and children’s services, to provide assurance and protection for people who use services; support improvement.
To provide a key role in the development of the Care Inspectorate’s planning resources and to work with colleagues, internal and external to devise and implement a range of initiatives, ensuring the Care Inspectorate develops sound policies, procedures and practices in relation to its planning activities.
Key responsibilities
Operational management
To provide support to the business planning of the Care Inspectorate through the development and maintenance of a dynamic inspection plan, including:
- Providing a link between local inspection staff and the Planning Team.
- Understand and use all the Care Inspectorate’s planning processes and provide support to local inspection staff with their implementation.
- To collate / record / implement and manage all changes to the National Inspection Plan and individual inspection plans, ensuring all changes are communicated appropriately.
- To develop and maintain a national capacity recording / monitoring system and support service managers and team managers with capacity monitoring to ensure effective deployment of inspection staff.
- To support the analysis of performance against the national inspection plan and the production of any required management reports.
- Maintenance / validation / analysis of WMT data to support national inspection plan
- Assist in the development of relationships with other agencies involved in the collaborative inspection of regulated care services.
- Manage large amounts of data, using a range of software tools and your data manipulation skills to create useful analysis files.
- Work with inspection data and use a variety of software, to clean and validate data and identify opportunities to improve data quality.
Relationship management
- Develop strong professional links with staff in the Scrutiny and Assurance Directorate and across the Care Inspectorate ensuring a consistent approach to national inspection planning.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Promote the principles of partnership working throughout the organisation and in all working practices.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Solicitor
Attributes
Experience
Essential:
- Minimum of two years relevant post qualifying experience, including recent Sheriff Court experience.
Education, qualifications and training
Essential:
- Educated to degree level or equivalent.
- Pracitising Certificate issued by the Law Society of Scotland.
- Commitment to own CPD.
Skills and knowledge
Essential:
- Excellent communication skills - both written and oral.
- Excellent negotiation and influencing skills.
- Understanding of Equality and Diversity issues.
- IT literate, demonstrating experience with IT language and processes, using the most effective methods to communicate and manage information.
Key performance outcomes
Effective communication
Essential:
- Clear and concise oral and written communication skills.
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
- Addresses difficult issues so people are kept well informed.
Desirable:
- Articulate and positive communicator.
Flexibility
Essential:
- Is open-minded to suggestions about how to improve processes within the Care Inspectorate.
- Applies regulation and standards sensibly and understands where a flexible approach may be required.
- Exercises professional judgement when considering options and outcomes.
Improvement focus
Essential:
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Encourages and promotes new ideas.
Desirable:
- Rethinks traditional ways of doing things to create opportunities to improve.
Impact and influence
Essential:
- Uses evidence to influence others towards a course of action.
- Builds a network of contracts to increase circle of influence.
- Influences others by example and acts as a professional role model.
- Focuses on key benefits to get message across.
Desirable:
- Anticipates likely objections and builds responses in to arguement/approach.
Objective decision making
Essential:
- Balances the need for careful decision making with the need for action.
- Ensures all options are considered in order to make the right decisions.
- Makes effective decisions based on critical evaluation of all relevant facts and evidence.
- Considers Care Inspectorate values in relation to impact of their decisions.
Please note - these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Solicitor
Responsible to: Head of Legal Services
Principal working contacts:
- Executive Team
- Inspection Programme Managers
- Inspector Managers
- Inspectors
- Business Support Colleagues
Job purpose
To provide legal advice and representation services to the Care Inspectorate including advice on the powers, duties, procedures and responsibilities of the Board and its Committees ensuring compliance with all relevant legislation, statutory guidance and codes of conduct and practice and to assist the Head of Legal Services in the proper administration of the business of the Care Inspectorate.
Key responsibilities
- To provide advice and guidance to operational staff on the discharge of the statutory functions under the Public Services Reform (Scotland) Act 2010.
- To provide legal representation for the Care Inspectorate in court, tribunal and inquiry proceedings.
- To provide legal input to the development of Care Inspectorate policy.
- To provide legal input as required in relation to complaints and enquiries received from external parties.
- Under the supervision of the Head of Legal Services, to generate guidance and procedures ensuring the consistent and proper conduct of business by all Care Inspectorate offices.
- To carry out any other legal work as required by the Head of Legal Services.
- To carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specificaton
Job title: Payroll and Workforce Information Assistant
Attributes
Experience
Essential:
- Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face).
- Prioritising and managing workload under broad guidance.
- Working with large datasets, particularly numerical data.
Desirable:
- Working in an administrative/office-based environment.
- Working in a local authority or public body setting.
- Coordinating and designing processes.
- Working with payroll
- Working with Resourcelink or a similar HR/payroll system.
- Working in Corporate Services (HR, Finance or IT) in a public sector setting.
- Use of SharePoint and Microsoft 365 in a workplace setting
- Working with Microsoft Power BI and Power Automate
Education, qualifications anad training
Essential:
- Significant skills and experience to SCQF Level 6
Desirable:
- A qualification at SCQF level 6 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
- European Computer Driving Licence (ECDL) or a similar qualification, demonstrating your ability in using Microsoft Office suite effectively, particularly Office 365.
- Desire to work towards, Chartered Institute of Payroll Professionals membership (CIPP).
Skills and knowledge
Essential:
- Excellent customer service skills.
- Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials).
- IT literate – particularly with Microsoft office 365 suite.
- Excellent numeracy skills and basic statistical analysis
- Able to present information logically and concisely.
- Knowledge of Microsoft Power BI and Power Automate.
- Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay).
- Basic knowledge of accounting procedures.
Desirable:
- Knowledge of Microsoft 365.
- Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel and Power BI).
- Knowledge of the Local Government Pension Scheme (LGPS)
- Knowledge of HR policies and procedures.
Key performance outcomes
Effective communication:
- Demonstrate clear and concise verbal and written communication skills.
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
- Listens actively and questions to check understanding.
Team working:
- Ability to contribute to and support the work and decisions of the team.
- Ability to work co-operatively and supportively with others.
- Values and makes use of skills, knowledge and experience of others.
Improvement focus:
- Contributes to the development of new ideas, policies & procedures where appropriate.
- Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date.
- Seeks opportunities for learning and personal development.
Personal accountability and responsibility:
- Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for own actions and decisions.
Working in partnership:
- Openly shares information as and when appropriate, maintaining confidentiality as appropriate.
- Respects others recognises and values differences and diversity.
- Keeps others information of progress of work plan, targets, etc.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.