Person specification
Job title: Business Support Assistant
Attributes
Experience
Essential:
- Demonstrate a successful track record within a similar role.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within the social care sector.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5
Skills and knowledge
Essential:
- Good working knowledge of IT to include word, excel and PowerPoint.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Key performance outcomes
Effective communication
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Team working
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Business Support Assistant
Responsible to: Business Support Officer
Principle working contacts
- Business Support Officer
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.
Key accountabilities
Operational management:
- Provide business support to Care Inspectorate operational staff ensuring a high level of security and confidentiality within the office.
- Prepare information/correspondence in a clear and concise manner ensuring accuracy and compliance with Care Inspectorate’s style.
- Undertake specialist activities, in accordance with procedures or instructions, to support the effectiveness of the various functions and the Care Inspectorate as a whole.
- Prepare all letters, correspondence and any information relating to the work of Care Inspectorate using the Care Inspectorate’s ICT systems.
- Input, update and extract information from the Care Inspectorate’s ICT systems and/or manual records as required.
- Provide general office business support as required as part of the office team. This may include:
- Reception cover
- Stationery management
- Booking travel/accommodation
- Recording/submitting travel and subsistence claims
- Supporting room booking system in relation to setting out rooms.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure effective communication of Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Demonstrate a commitment to Care Inspectorate’s aims, vision and values and to Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Business Support Assistants
Job title: Business Support Assistants
Location: Flexible (Any Care Inspectorate office)
Salary: £24,561 to £27,171
Hours: 35 hours per week
Contact: Permanent and Temporary
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
New entrants will start on the grade minimum for the role. However, we have a generous total rewards package, which you can find more about on our website.
About the role
We are excited to recruit motivated individuals to provide comprehensive business support in various Business Support Teams across our organisation. We have several temporary and permanent roles and have offices all over Scotland. Some of our posts will require a more office based approach depending on the function and duties associated within a team, in particular at our Dundee Headquarters.
You will support different parts of our organisation performing a range of administrative duties as well as advice and guidance to colleagues across the organisation. As well as being part of a small team you will be part of the wider organisational business support department which supports a range of administrative functions. You will also need to undertake wider general administrative duties and tasks as part of the office you will be based in as appropriate. Duties will be varied and may include reception cover, filing, word processing, data input, and general administrative duties. You will be proficient in adapting to various bespoke databases.
About you
We are looking for organised individuals who have good attention to detail, are customer-focused and enjoy working in a busy environment and within supportive teams. You will have a positive attitude and be keen to develop your skills and take on new challenges.
Successful candidates will demonstrate experience and a successful record of accomplishment within a similar role and be educated to SCQF level 5.
The successful individuals will have:
- A good working knowledge of Microsoft packages to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on your own initiative and prioritisation of workload.
In addition, it would be preferable to have experience of working with a range of external and internal contacts at various levels of an organisation and social care sector experience.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact Alison Allan at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance.
You can visit our website to see the benefits of working with us including information on our offices across Scotland.
If you believe that your ability and motivation, make you suitable for this post, please complete our online application by no later than 08:00 on Monday 26 August 2024.
It is expected that interviews for this post will take place no earlier than 16 September 2024
Senior Communications and Stakeholder Engagement Lead
Role: Senior Communications and Engagement Lead
Contract: Temporary or Secondment for up to 18 months
Salary: £49,227 - £54,551
Hours: Full time (35 hours a week)
Location: Flexible (Any Care Inspectorate office)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We are looking to recruit a Senior Communications and Engagement Lead to deliver against the Digital Transformation communications and stakeholder engagement plan to inform, generate interest and enthusiasm about an ambitious, complex and critical digital transformation project in line with the Care Inspectorate’s corporate plan 2022-2025. The digital transformation project aims to replace inflexible legacy systems, that are based on now outdated technologies, with an updated platform and build upon our essential risk-led scrutiny model.
You will identify and build high quality relationships internally and with external organisations, and advise on innovative communication methods to engage with stakeholders and employees, while promoting work of the Digital Transformation Project.
You will be at the forefront of developing innovative content, ideas, and concepts to drive key communications and engagement activities for the digital transformation project.
You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
You will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
To apply
You will find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Jodie Hogg (Operational Transformation Lead) at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include a contact telephone number and times that would be best to reach you in your email.
IIf you believe that you are a suitable candidate for this post, please download the application form and an equal opportunities form and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 26 August 2024
It is anticipated that interviews will take place on the 10 September 2024.
Person specification
Job title: Senior Communications and Engagement Lead
Attributes
Experience
Essential:
- Knowledge and experience of working in and across a complex stakeholder landscape.
- Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
- Experience of working with different stakeholder groups, both external and internal.
- Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
- Experience of working on digital transformation projects
Desirable:
- Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.
Education, qualifications and training
Essential:
- Communications-based subject or equivalent.
Desirable:
- Educated to Degree level or equivalent.
Skills and knowledge
Essential:
- Highly developed specialist knowledge.
- Effective written and oral communication skills.
- Excellent organisation skills.
- Proficiency in MS Office, including PowerPoint ab
- Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
- Strong project management skills.
- Ability to work with minimal supervision.
- Ability to work flexibly dealing with changing priorities at short notice.
- Ability to work both independently as part of a team.
Desirable:
- Knowledge of the social care sector.
Key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Demonstrable ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Senior Communications and Engagement Lead
Reporting to: Operational Transformation Lead
Principal working contacts
- Senior Transformation Business Owner
- Operational Transformation Lead
- Digital Transformation project team
- Executive Director of IT & Digital Transformation (SRO)
- Head of Corporate Policy and Communications
- Communications team
- Care Inspectorate employees/teams
- 3rd party delivery teams
- External stakeholders and providers
Job purpose
Working closely alongside the Senior Transformation Business Owner and Operational Transformation Lead, the postholder will deliver the communications and stakeholder engagement plan to inform, generate interest and enthusiasm about, and seek feedback on the Care Inspectorate’s digital transformation project with a range of internal and external stakeholders.
The postholder will identify and build high quality relationships internally and with external organisations. They will ensure that communications and engagement work undertaken supports organisational strategic objectives, including transformational change, and the communications and policy strategy.
The postholder will advise on innovative communication methods to engage with stakeholders and employees, while promoting the work of the Digital Transformation Project. The postholder will be responsible for leading key communications and engagement activities for the project, including supporting the Senior Transformation Business Owner and Executive Director of IT & Digital Transformation in delivery. This includes supporting the development and implementation of the project’s communications strategy, advising on risk, opportunities and public posture.
Key responsibilities
Strategic management
- Drive internal stakeholder management and engagement with a strategic focus to ensure seamless project communication.
- Listen to the views of and actively seek feedback from these stakeholders on the project as it develops.
- Work closely with different teams and directorates to identify key stakeholders, their needs and concerns, and develop tailored communication strategies to address them.
- Develop compelling communications content – using the organisation’s communications channels, including email, intranet, website, events and social media – to ensure stakeholders are kept informed and engaged throughout the digital transformation project.
- Provide specialist advice to project colleagues on stakeholder engagement and communication acting as a specialist point of contact.
- Lead innovative engagement approaches to keep content fresh and impactful.
- Identify and manage communication risks, ensuring timely resolution.
Operational management
- Ensure proactive and effective communication with stakeholders through a variety of channels.
- Regularly undertake activities to build trust in the work of the project.
- Manage, develop, create and deliver innovative, engaging and informative content, including presentations, newsletters, videos, and FAQs, to support the communication and engagement plan.
- Monitor and evaluate the effectiveness of the communications and engagement plan, and adjust strategies as necessary to ensure maximum engagement and participation from stakeholders.
- Ensure that consistent and complementary messaging is delivered across projects and communications channels and in line with the organisation’s corporate messaging.
- Provide communication advice, guidance, practical materials and assistance to colleagues as required.
- Keep abreast with key issues affecting communications, particularly in the social care sector as a whole.
Relationship management
- Develop a productive working relationship with colleagues, including the communications team and other Care Inspectorate teams.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, and seek feedback to inform the project.
- Represent the Care Inspectorate as required at meetings.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
This job requires some travel and may involve some overnight stays and unsocial hours.
Job profile
Job title: Information Analyst
Responsible to: Senior Intelligence Analyst
Responsible for: Success of the role
Principal working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Intelligence team members
- Strategic Inspectors
- Inspection Team Managers
- Information Governance team
- Internal and External Communication teams
- Internal ICT/Digital colleagues
- Managers and employees of the Care Inspectorate
- Analytical and policy colleagues in Scottish Government and other national organisations
Job purpose
The Information Analyst is a technical specialist who is responsible for the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led, and for supporting the development and management of data assets to enable this.
Key responsibilities
Intelligence and analysis:
- Produces analytical reports and products to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Uses expert knowledge of relevant data and analytical techniques to develop and deliver intelligence products that will help the organisation focus on mitigating key risks, and direct our work where it will have greatest impact.
- Adheres to and promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Develops new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s polices.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Demonstrates enthusiasm for delivering excellent customer service.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Information Analyst
Role: Information Analyst
Location: Flexible – any Care Inspectorate office
Salary: £38,553 to £42,597
Hours:35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
This is a national role, and an opportunity to use your analytical and data skills and experience to make a real difference for people using care services across Scotland. This might include analysing data from numerous internal and external sources to produce insightful intelligence that in turn helps our inspectors target their work; setting up and automating dashboards of management information; or preparing major statistical publications in line with the Code of Practice for Official Statistics. You will be confident manipulating and interrogating large volumes of raw data, using a variety of software and analytical techniques, and have an eye for detail when it comes to data quality.
About you
You should be educated to SCQF Level 9 (with a subject that includes a significant numerical component). You will ideally have a background in business intelligence, data science, data analysis, operational research, intelligence analysis or data analysis. You will be familiar with business intelligence software (Power BI, Tableau etc.) and proficient in a relevant programming language (SAS, SQL, Python or R etc.). You will be expected to work with colleagues at all levels in the Care Inspectorate therefore must have good interpersonal skills and be capable of conveying complex findings clearly both verbally and in writing. Excellent IT and analytical skills are a pre-requisite, enabling you to manage and analyse large amounts of data and present complex information in a meaningful way.
To apply
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.t or This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form and equal opportunities form and return both to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 Monday 26 August 2024.
Interviews and assessments will take place at our Dundee office no earlier than 6 September 2024.
Accountant
Job title: Accountant
Salary: £38,553 - £42,597
Location: Flexible – any Care Inspectorate office
Hours: 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We have a permanent vacancy for an Accountant within our busy Finance and Corporate Governance Department within the Accounting Team.
Working in a busy team you will:
- lead, manage and provide professional advice to the accounting team
- compile financial information and support budget managers in the management of their budgets
- prepare monthly budget monitoring reports for senior managers and the Board as required
- help compile the Care Inspectorate annual budgets
- assist in the production of the Care Inspectorate statutory annual accounts
- prepare financial reports
- review monthly balance sheet reconciliations
- compile information for financial or statistical returns
- play a key role in ensuring resources are managed as efficiently and effectively as possible
- train and develop finance and non-finance staff.
- assist in other financial activities, such as monthly payroll and cashflow.
About you
To succeed in this role, you will ideally have the following:
- a degree level qualification
- membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent, or a commitment to work towards this.
- strong financial management experience with the ability to generate, identify and interrogate financial data to support decision making.
- strong analytical skills with the ability to analyse complex data, identify trends and make decisions based on findings.
- be a strong communicator and be able to demonstrate your commitment to excellent customer service.
- be able to work on your own initiative and with minimal supervision.
- excellent problem solving and analytical skills.
- be able to work flexibly as part of a team.
- experience of line management including the training and development of team members.
Please note if you don’t meet the essential qualification criteria listed in the person specification, but feel you have relevant experience and would be willing to work towards achieving them, then we would welcome an application.
Next steps
You’ll find more information in the job profile and person specification below.
If you would like to have an informal chat regarding this role, please contact Dawn Johnston, Senior Accountant on tel: 01382 317977, or Gillian Berry, Accounting & Procurement Manager, on tel: 01382 207140 or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that you are a suitable candidate for this post, please complete our online application form by 08:00 on Monday 30 September 2024.
We expect interviews to take place on 17 October at our Dundee office.
Person specification
Job title: Accountant
Attibutes
Experience
Essential:
- Demonstrable experience in a Finance environment.
- Experience of managing and leading a team.
Desirable:
- Knowledge of process improvement and LEAN techniques.
- Experience and knowledge of Public Sector.
Education, qualifications and training
Essential:
- Educated to SCQF level 9
- Membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent.
Desirable:
- Membership of a CCAB accounting body.
Skills and knowledge
Essential:
- Excellent knowledge of Microsoft Office suite, particularly Excel.
- A thorough knowledge of integrated financial accounting systems
- Accounting expertise in interpreting and applying accounting standards and guidance and other resource information.
- Experience of working in a business partnering role to support budget managers
- Ability to prepare financial reports.
- Annual Accounts preparation.
- Budgeting and budgetary control.
- Excellent negotiation and influencing skills.
- Good judgement and decision-making skills.
- Ability to analyse numerical and written information and present results in a clear and concise format.
- Concise and clear oral, written and presentation skills.
- Ability to work under pressure with strict deadlines.
- Planning and organisation skills.
Desirable:
- Oracle financial systems experience.
- Experience of a coaching culture and using coaching to support staff.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to explain complex financial information to a range of audiences including non-specialists.
- Listens to feedback and ideas from others and takes appropriate and considered action.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in process and performance and makes appropriate suggestions for improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making:
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.