Person specification
Job title: Improvement Adviser (digital social care)
Attributes
Experience
Essential:
- Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
- Experience of leading innovation across health and social care.
- Experience of developing and delivering learning and development to a variety of staff groups and care providers.
- Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.
Desirable:
- Experience of scrutiny and regulatory process.
- Experience of implementing digital solutions in social care settings.
Education, qualifications and training
Essential:
- Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
- Hold or be willing to work towards a recognised qualification in quality improvement.
- Commitment to own CPD.
Desirable:
- NES Scottish Improvement Leader (ScIL) or equivalent
Skills and knowledge
Essential:
- The ability to communicate with a diverse range of professional staff across the sector.
- Excellent negotiating, facilitating, influencing, and coaching skills.
- Able to think creatively to maximise the use of digital technology to improve outcomes for people.
- Knowledge and understanding of QI theory and its practical application in health and social care settings.
- Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
- Ability to develop and maintain extensive internal and external communication systems.
- Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
- Excellent communicator both verbal and written, with the ability to translate plans into actions.
- IT literate, using the most effective methods to communicate and manage information.
Desirable:
- Knowledge and understanding of health/social care practice, theory, policy, and research.
- Appreciation of technology, its use and development in relation to the care sector.
- Knowledge of regulation, scrutiny, and improvement landscape.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading QI projects/programmes and evaluating their impact.
- Demonstrate an understanding of national QI work across Scotland.
Desirable:
- Policy development
- Research activity
Planning and organising
Essential:
- Ability to prioritise effectively and achieve deadlines.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through personal power, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Demonstrates experience of being part of positive cultural change.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to draft detailed reports and guidance documents.
- Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
Please note – these are tkey performance outcomes to be used to recruit into the role.
Job profile
Job title: Improvement Adviser (digital social care)
Reporting to: Senior Improvement adviser (digital social care)
Principal working contacts
Internal:
- Senior Improvement adviser (Digital social care)
- Quality Improvement Manager
- Quality Improvement Support Team
- Health and Social Care Improvement Team
- Involvement and Equalities Team
- Scrutiny and Assurance Directorate
- External / Internal Communication Teams
- OWD team
External:
- Portfolio director, Scottish Government digital health and care directorate
- Care providers, care service staff and those experiencing care and their carers
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, Health and Social Care partnerships, and integrated joint boards
- Other sector organisations including Scottish Care, CCPS, SSSC, SHFA, SWA, COSLA, Digital Office and others
- Members of the public and other stakeholders
Job purpose
The post holder will work alongside the Senior Improvement Adviser (Digital social care), as part of the Scottish Government’s digital social care programme. The role also forms part of the Care Inspectorate’s Quality Improvement Support Team (QIST).
The post holder will use quality improvement (QI) methodology and develop the improvement support role in line with the Care Inspectorates Improvement Strategy and the national Digital Health and Care Strategy and Delivery Plan.
Key responsibilities
- To work alongside the senior improvement adviser (Digital) on a range of activities as agreed with the Care Inspectorate and Scottish Government’s digital health and care directorate.
- To contribute to the generation of knowledge and shared learning on technology and digital in social care through publications, networks, and engagement activities.
- To collaborate with other sector-based digital leads on projects that support the delivery of the social care portfolio within the digital heath and care directorate.
- Leadership and representation of the Care Inspectorate externally in the area of technology and digital in social care.
- Working internally with the Care Inspectorate to support embedding of technology and digital solutions for social care.
- Improve the use of digital in social care through a programme which supports the Care Inspectorate’s scrutiny and inspection processes.
- Input and support to the deliverables of the social care programme within the Scottish Government’s digital health and care directorate.
- Leadership and support on key areas related to technology in social care through publication, organisation and attendance at key relevant events.
- Identification of key priorities for technology and digital for the social care sector through engagement and network activities with colleagues and stakeholders.
- Partnerships and collaborative opportunities to further embed and enhance the contribution of the technology and digital in social care at local and national level.
Quality improvement
- Support the implementation of the Care Inspectorate’s improvement Strategy, the and the Scottish Governments Digital Health and Care Strategy and Delivery Plan.
- Lead and advise on quality improvement methodology and tools, design, and delivery of quality improvement projects / programmes.
- Supporting internal/external stakeholders with data collection, analysis, and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.
- Sharing good and effective practice in the use of technology across health and social care and establish mechanisms to spread and sustain improvement.
- Provide advice and guidance to internal and external stakeholders on quality improvement including leading or participating in groups related to the work of the Care Inspectorate and the digital social care programme.
- Provide leadership and direction to develop quality improvement support resources for use by sector colleagues and care services.
- Provide leadership, direction and support on developing quality improvement pathways in relation to the use of digital technologies to support personalised care.
- Further expand opportunities ongoing training and development on quality improvement methodology and continue to build the capacity and capability of the Care sector workforce through a strategic approach with partners.
Relationship management
- Working in partnership with the Senior Improvement Adviser (Digital Social Care) and the Scottish Government’s digital social care portfolio team on a range of projects aimed at improving outcomes for people through the use of technology.
- Cross collaboration with a range of key sector organisations.
- Advise, support and work alongside the Senior Improvement Adviser (Digital social care) and the Scottish Government digital social care portfolio lead to identify and commission specialist support for quality improvement in care services.
- Work with Care inspectorate colleagues, social care staff and technology professionals to test, measure and report on the impact of technology solutions in social care.
- Engage with key partners to identify themes and trends which will direct future improvement support in digital social care.
- Advise and support the Improvement Support section, digital social care team and colleagues to improve practice directly with providers and partnerships, through sharing evidence from research, quality improvement methods and expert advice to update practice and improve care.
- Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.
- Work with the Senior Improvement Adviser (Digital social care), Quality Improvement Support Team and Scottish Government’s digital social care team to facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Improvement Adviser (digital social care)
Job title: Improvement Adviser (digital social care)
Salary: £49,227 - £54,441
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Temporary until 31 August 2025 (possible extension pending funding)
About the role
The Improvement Adviser (digital social care) is an exciting new role, aimed at strengthening the use of technology to improve outcomes for people. Working alongside the senior improvement adviser (Digital social care), the post sits within the Care Inspectorate’s Quality Improvement Support team (QIST). The role is funded until the end of August 25 with the possibility of an extension. The role can also be taken as a secondment from your substantive post.
About you
You will be educated to SCQF Level 9, and ideally have the NES Scottish Improvement Leader (ScIL) programme (or working towards or willing to work towards) or an equivalent improvement science qualification. You will have excellent communication skills, adept at developing relationships with a wide range of people both internal and external to the Care Inspectorate. You will be passionate about improving outcomes for people, and able to demonstrate your experience of leading quality improvement projects and evaluating their impact. You will have a strong interest in digital technology, understanding its role in supporting people’s rights in a social care context.
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We work with the expectation that all staff will work collaboratively, within and across teams, in person (in an office or other work locations such as at an inspection), for 40% of their working week.
Our Headquarters are located in Dundee and due to the nature of delivery, it may be required to travel to Dundee or other Care Inspectorate offices.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. Please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please complete the application form and submit it to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 9 September 2024.
To assist us to monitor the effectiveness of our equality and diversity practices, we would encourage you to complete our equal opportunities monitoring form as part of our application process.
The interviews will preferably take place in person on the 26 September in our Stirling office.
Person specification
Job title: Senior Intelligence Analyst
Attributes
Experience
Essential:
- Experience of providing a professional analytical service with a high level of autonomy.
- Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
- Experience leading projects and supervising the work of other professionals.
- Experience in most of the following:
- intelligence analysis
- statistical analysis and reporting
- data science
- data development and management
- data visualisation, including geographical data
- performance measurement and reporting
Desirable:
- Management or supervisory experience.
- Developing the skills and capabilities of other team members.
- Delivering an intelligence analysis service.
- Experience in contributing analysis to published reports and research papers.
Education, qualifications and training
Essential:
- Educated to SCQF Level 9 in a subject with a significant numerical component.
- Evidence of commitment to continuing professional development.
Desirable:
- Formal Intelligence Analysis qualification.
- Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).
Skills and knowledge
Essential:
- Excellent analytical thinking and reasoning skills.
- The ability to identify key trends in data and add value to analysis.
- Advanced data, statistical and analytical skills, with excellent IT skills.
- Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
- Excellent data management and manipulation skills.
- Understanding of data quality issues and validation techniques.
Desirable:
- An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
- Knowledge of relevant national data sources including open data
- Public sector/care services experience
- Code of Practice for Official Statistics Code
Key performance outcomes
Effective communication:
- Articulate and positive communicator on a 1-1 basis and in larger groups;
- Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
- Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.
Impact and influence:
- Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
- Uses evidence to influence others towards a course of action.
- Builds a network of contacts to increase circle of influence.
- Uses the aims of the corporate plan to evaluate options.
- Influences others by example and acts as a professional role model.
- Focuses on key benefits to get message across.
Improvement focus:
- Identifies gaps in performance and makes appropriate suggestions for improvements;
- Aware of trends and changes and maintains professional knowledge and skills;
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Encourages and promotes new ideas and expects others to do likewise.
Leading others:
- Delegates authority and responsibility to allow autonomous working and provides appropriate support.
- Recognises individual and collective achievement.
- Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
- Ensures information and skills are shared effectively with their team.
- Coaches team members and seeks opportunities for team members to coach and mentor each other.
Objective decision making:
- Encourages and supports decisions of team members.
- Considers Care Inspectorate values in relation to impact of their decisions.
- Considers the wider context in which the Care Inspectorate operates.
- Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
- Demonstrates analytical and systematic approach to problem solving;
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
- Ability to analyse complex information.
Planning and organising:
- Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
- Involves others where appropriate and optimises resources to achieve desired results;
- Regularly reviews joint goals and targets and reprioritises where necessary
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Plans for the short, medium and long term in conjunction with colleagues.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Provides leadership to the team, supervising, supporting and motivating team members.
- Understands different team roles and adapts to a range of roles within the team.
- Understands different team roles and adapts to a range of roles within the team.
- Contributes to the shared vision and purpose and shares this effectively;
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Senior Intelligence Analyst
Location: Compass House, Dundee
Responsible to: Intelligence and Analysis Manager
Principle working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Information Analysts
- Intelligence Researchers
- Strategic Data Officers
- Business and Digital transformation Teams
- Information Governance Team
- Managers and employees of the Care Inspectorate
- External Agencies
Job purpose
- The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
- The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
- The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.
Key responsibilities
Contribution to people management:
- The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
- They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
- Allocates work amongst team members, taking account of skills and workload of team members.
- Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
- Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
- Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
- Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
- Use professional knowledge to support the development of consistent practice.
Intelligence and analysis:
- Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Supervises small ‘virtual teams’ on cross cutting projects.
- Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates enthusiasm for delivering excellent customer service.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Business Support Assistant
Attributes
Experience
Essential:
- Demonstrate a successful track record within a similar role.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within the social care sector.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5
Skills and knowledge
Essential:
- Good working knowledge of IT to include word, excel and PowerPoint.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Key performance outcomes
Effective communication
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Team working
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Business Support Assistant
Responsible to: Business Support Officer
Principle working contacts
- Business Support Officer
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.
Key accountabilities
Operational management:
- Provide business support to Care Inspectorate operational staff ensuring a high level of security and confidentiality within the office.
- Prepare information/correspondence in a clear and concise manner ensuring accuracy and compliance with Care Inspectorate’s style.
- Undertake specialist activities, in accordance with procedures or instructions, to support the effectiveness of the various functions and the Care Inspectorate as a whole.
- Prepare all letters, correspondence and any information relating to the work of Care Inspectorate using the Care Inspectorate’s ICT systems.
- Input, update and extract information from the Care Inspectorate’s ICT systems and/or manual records as required.
- Provide general office business support as required as part of the office team. This may include:
- Reception cover
- Stationery management
- Booking travel/accommodation
- Recording/submitting travel and subsistence claims
- Supporting room booking system in relation to setting out rooms.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure effective communication of Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Demonstrate a commitment to Care Inspectorate’s aims, vision and values and to Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Business Support Assistants
Job title: Business Support Assistants
Location: Flexible (Any Care Inspectorate office)
Salary: £24,561 to £27,171
Hours: 35 hours per week
Contact: Permanent and Temporary
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
New entrants will start on the grade minimum for the role. However, we have a generous total rewards package, which you can find more about on our website.
About the role
We are excited to recruit motivated individuals to provide comprehensive business support in various Business Support Teams across our organisation. We have several temporary and permanent roles and have offices all over Scotland. Some of our posts will require a more office based approach depending on the function and duties associated within a team, in particular at our Dundee Headquarters.
You will support different parts of our organisation performing a range of administrative duties as well as advice and guidance to colleagues across the organisation. As well as being part of a small team you will be part of the wider organisational business support department which supports a range of administrative functions. You will also need to undertake wider general administrative duties and tasks as part of the office you will be based in as appropriate. Duties will be varied and may include reception cover, filing, word processing, data input, and general administrative duties. You will be proficient in adapting to various bespoke databases.
About you
We are looking for organised individuals who have good attention to detail, are customer-focused and enjoy working in a busy environment and within supportive teams. You will have a positive attitude and be keen to develop your skills and take on new challenges.
Successful candidates will demonstrate experience and a successful record of accomplishment within a similar role and be educated to SCQF level 5.
The successful individuals will have:
- A good working knowledge of Microsoft packages to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on your own initiative and prioritisation of workload.
In addition, it would be preferable to have experience of working with a range of external and internal contacts at various levels of an organisation and social care sector experience.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact Alison Allan at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance.
You can visit our website to see the benefits of working with us including information on our offices across Scotland.
If you believe that your ability and motivation, make you suitable for this post, please complete our online application by no later than 08:00 on Monday 26 August 2024.
It is expected that interviews for this post will take place no earlier than 16 September 2024
Senior Communications and Stakeholder Engagement Lead
Role: Senior Communications and Engagement Lead
Contract: Temporary or Secondment for up to 18 months
Salary: £49,227 - £54,551
Hours: Full time (35 hours a week)
Location: Flexible (Any Care Inspectorate office)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We are looking to recruit a Senior Communications and Engagement Lead to deliver against the Digital Transformation communications and stakeholder engagement plan to inform, generate interest and enthusiasm about an ambitious, complex and critical digital transformation project in line with the Care Inspectorate’s corporate plan 2022-2025. The digital transformation project aims to replace inflexible legacy systems, that are based on now outdated technologies, with an updated platform and build upon our essential risk-led scrutiny model.
You will identify and build high quality relationships internally and with external organisations, and advise on innovative communication methods to engage with stakeholders and employees, while promoting work of the Digital Transformation Project.
You will be at the forefront of developing innovative content, ideas, and concepts to drive key communications and engagement activities for the digital transformation project.
You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
You will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
To apply
You will find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Jodie Hogg (Operational Transformation Lead) at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include a contact telephone number and times that would be best to reach you in your email.
IIf you believe that you are a suitable candidate for this post, please download the application form and an equal opportunities form and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 26 August 2024
It is anticipated that interviews will take place on the 10 September 2024.
Person specification
Job title: Senior Communications and Engagement Lead
Attributes
Experience
Essential:
- Knowledge and experience of working in and across a complex stakeholder landscape.
- Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
- Experience of working with different stakeholder groups, both external and internal.
- Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
- Experience of working on digital transformation projects
Desirable:
- Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.
Education, qualifications and training
Essential:
- Communications-based subject or equivalent.
Desirable:
- Educated to Degree level or equivalent.
Skills and knowledge
Essential:
- Highly developed specialist knowledge.
- Effective written and oral communication skills.
- Excellent organisation skills.
- Proficiency in MS Office, including PowerPoint ab
- Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
- Strong project management skills.
- Ability to work with minimal supervision.
- Ability to work flexibly dealing with changing priorities at short notice.
- Ability to work both independently as part of a team.
Desirable:
- Knowledge of the social care sector.
Key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Demonstrable ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
About Us
Inspector - Early Learning and Childcare (ELC) (0)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.