Job profile

Job title: Communications Manager

Responsible to: Head of Corporate Policy and Communications

Principal working contacts

• Head of Corporate Policy and Communications
• Media Manager
• Strategic Communications Adviser
• All other members of the communications and policy team
• Managers and employees of the Care Inspectorate
• Suppliers and contractors
• External stakeholders in the care and regulatory sectors

Job purpose

To support the Care Inspectorate on the direction, delivery and implementation of the communications strategy of the Care Inspectorate alongside the Media Manager, Strategic Communications Adviser and other members of the communications team. To implement innovative communication methods which ensure all stakeholders are kept well informed and support new media development.

Key responsibilities

• Work under the direction of the Head of Corporate Policy and Communication and alongside the Media Manager and Strategic Communications Adviser to contribute to and support the delivery of the Care Inspectorate’s overall communications strategy and workplan.
• Providing professional advice and guidance on communications activities and policies to key stakeholders.
• Monitoring targets, measurement approaches and evaluative strategies to support continual improvement of communications activities.
• To deputise for the Head of Corporate Policy and Communications on communications-related issues as necessary.
• Devolved management of part of the Care Inspectorate’s communications budget.
• Ensure that consistent and complementary messaging is delivered across projects and communications channels, and  that innovation and best practice is spread throughout the communications team.
• anage the communications coordinators in producing communications for and with our stakeholders e.g. newsletters, bulletins, publications to ensure we are an effective, leading edge, communications channel.
• Oversee the work of communications coordinators involved in the development of the website.
• Provide communications advice, guidance, practical materials and assistance to colleagues as required.
• Manage any specific communications projects / work streams, from conception to implementation, in order to provide relevant information in different formats to meet the needs of our stakeholders.
• Liaise with external stakeholders, analysing and evaluating information which will inform good practices both for communications.
• Keep abreast with key issues affecting communications, particularly in the social care sector.

People management

• Line manage the communications coordinators.
• Support, develop and coach team members through regular one-to-one supervision, performance development review and personal development plans.
• Contribute to the recruitment of employees and the implementation of HR policies.
• Promote consistent and quality practice in team members.
• Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
• Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management

• Develop a productive working relationship with colleagues.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, as required.
• Represent the Care Inspectorate as required at meetings.
• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Model corporate behaviour and demonstrate commitment to organisation values.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job requires some travel and may involve some occasional overnight stays and unsocial hours.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Planning Coordinator         

Responsible to: Planning Manager

Principal Working Contacts

• Head of Business Change
• Executive Director of IT, Transformation & Digital
• Chief Inspector (Strategic Scrutiny, Children’s, and Adults)
• Chief Inspector (Children’s Services)
• Chief Inspector (Adult Services)
• Executive Director of Scrutiny & Assurance
• Chief Inspector (Registration and Complaints)
• Executive Director of Strategy and Improvement
• Service Managers
• Planning Manager
• Inspectors / Strategic Inspectors
• Managers and employees of the Care Inspectorate
• External agencies/service providers/service users and carers
• Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland

Job purpose

To coordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the care inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. 

Key responsibilities

Strategic management

• In conjunction with the Planning Manager, develop and manage systems and processes to support effective national inspection planning to meet corporate aims and objectives.
• In conjunction with the Planning Manager, develop and manage systems and processes to support effective and efficient deployment of resources for all the Care Inspectorate’s scrutiny and improvement functions.
• Maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland, Her Majesty’s Inspectorate of Constabulary in Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
• Support the Planning Manager in formulating objectives, strategies, action plans and targets for inspection planning activity to ensure that these are achieved.

Operational management

• Support and coordinate the efficient and effective delivery of scrutiny and improvement planning activity.
• Support the management and maintenance of scrutiny plans for the current year and draft plans for subsequent years.
• Promote continuous improvement in all aspects of inspection and capacity planning.
• Support the Planning Manager with the preparation and presentation of reports for other senior managers.
• Plan, coordinate, and maintain regulated care and strategic inspection plans and provide information as required to Care Inspectorate colleagues and scrutiny partners.
• Deputise for the Planning Manager and undertake such other duties as may be required by the Planning Manager.

People management

• In conjunction with the Planning Manager, manage and coordinate the work of the Planning Assistants on a day-to day basis and ensure they are deployed effectively and efficiently to meet the aims, objectives, and target of the Care Inspectorate.
• Provide advice, guidance, and support to Planning Assistants through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and to support their personal and professional development.
• Promote consistent, high quality practice amongst staff, and manage the performance and monitor standards and consistency of practice of all employees delivering inspection planning activity.
• Create and sustain a learning culture which promotes the development of employees to maximise their potential and contribution to meeting the organisation’s objectives.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

• Develop strong professional relationships with managers and staff across the organisation ensuring effective collaborative and cross directorate working.
• Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision, and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Communications Manager

Job title: Communications Manager

Salary: £49,227 to £54,441

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Permanent

About us

We are the independent scrutiny and improvement support body for social care and social work services in Scotland. We provide assurance for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is for world-class social care and social work in Scotland, where everyone in every community experiences high-quality care, support and learning, tailored to their rights, needs and wishes.

We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role

This exciting opportunity has become available due to the retirement of the existing post holder. Your role will be to support the Care Inspectorate on the direction, delivery and implementation of the communications strategy of the Care Inspectorate - alongside the Media Manager, Strategic Communications Adviser and other members of the communications and policy team - and to implement innovative communication methods which ensure all stakeholders are kept well informed and support new media development.

About you

You will be educated to degree level or equivalent and have proven communications experience at all levels across an organisation and experience of line management of staff. You should possess a comprehensive understanding of various communication strategies and techniques. For success in this role, you should possess exceptional interpersonal skills and have the ability to collaborate effectively with internal teams and external partners.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact Lisa Rooke (Head of Corporate Policy & Communication) at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please include a contact telephone number and times that would be best to reach you in your email.

If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 8:00 on Monday 29 April 2024. Assessment and interviews are expected to be after 8 May 2024.

How we recruit inspectors

We are currently recruiting inspectors for adult services and early learning and childcare servies. Find out more from the job adverts here.

How we recruit inspectors

Our inspector recruitment process also follows the same model as our other roles with the addition of a two-step selection stage, detailed below. 

Selection assessment 1

If you’re shortlisted, we’ll invite you to complete our online selection assessment. This is a written exercise designed to test your potential to be an inspector.    

Selection assessment 2

If you successfully complete the online assessment, you’ll be invited to attend an interview and to speak to your written exercise response on how you would give feedback.

If you’re successful at this stage, we’ll let you know and confirm next steps.  We’ll either confirm you’re the preferred candidate for a suitable vacancy (based on your specialism and location) or you’ll be invited to join our talent pool for future vacancies. 

For more information about our talent pool please see the FAQs below.

FAQs about inspector recruitment

What qualifications do I need to become an inspector?

To become an inspector, you must be registered with, or able to register, and hold a qualification that meets the registration requirements of one of these regulatory bodies:

• Scottish Social Services Council (SSSC)
• General Teaching Council (Scotland) (GTC)
• Nursing and Midwifery Council (NMC) 
• General Medical Council (GMC) Health and Care Professions Council (applies to the following roles only: occupational therapists, physiotherapists, speech and language therapists and practitioner psychologists)
• Other equivalent professional bodies for the UK nations

Inspectors eligible to apply for registration with the SSSC must hold a suitable practice qualification at SCQF level 9. For more information on the list of suitable qualifications please see the section below.

Inspectors must also hold or undertake one of these appropriate regulator's awards:

• Regulation of Care Award
• PDA Scrutiny and Improvement Practice (Social Services) SCQF level 10

Qualifications that meet the Scottish Social Service Council’s (SSSC) registration requirements

SCSWIS authorised officer – Care Inspectorate inspector (primary and secondary officer)

There are two qualification requirements
1. Practice
2. Regulatory

Practice qualifications

BA Childhood Practice
Postgraduate Diploma in Childhood Practice
BA Social Pedagogy (University of Aberdeen)
BA (Hons) Social Work (or equivalent)
PDA Childhood Practice at SCQF Level 9
SVQ Social Services and Healthcare at SCQF Level 9
SVQ Social Services (Children and Young People) at SCQF Level 9

Regulatory qualifications

PDA Scrutiny and Improvement Practice (Social Services)
Regulation of Care Award (ROCA)
European Foundation for Quality Management (EFQM)

Practice qualifications we also accept

SVQ 4 Children's Care Learning and Development at SCQF Level 9

SVQ 4 Health and Social Care at SCQF Level 9

Qualification meeting requirements of other regulatory bodies (practice requirement)

A qualification meeting the registration requirements for the following professional groups regulated by the Health and Care Professions Council:

• occupational therapists
• physiotherapists
• speech and language therapists
• practitioner psychologists.

A qualification meeting the registration requirements of the General Teaching Council (Scotland), Nursing and Midwifery Council or the General Medical Council

Degree/Diploma in Community Education as recognised by the Standards Council for Community Learning and Development for Scotland Approvals Committee

Qualifications which are no longer available, but we continue to accept (regulatory requirement)

Public Service Improvement Framework (PSIF)

If you have not found the information you need about your qualification and SSSC registration, please contact the SSSC using the web form on their contact us page.

What experience do I need to become an inspector

To become an inspector, we need you to have senior professional experience, expertise and knowledge of adult social care or health care, early learning and childcare or children and young people sectors.

You should also have experience of lead responsibility for complex professional practice through case management, managing people, projects or resources. We welcome applications from candidates with these professional backgrounds.

What support will I get to maintain my professional registration?

Maintaining your registration with your professional body is a core requirement for all inspectors.  To support this, we’ll provide you with access to a range of learning activities for your continuing professional and personal development.  Our learning management system automatically records all of your learning and we’ll support your re-validation with your professional body.  You’ll also participate in regular supervision and peer learning activities through our LEAD (learn, experience, achieve and development) performance and development process. 

All inspectors are also expected to undertake our Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10.

What is the salary and grade for the role of inspector?

The role is on an Inspector grade 7. Starting salaries are non-negotiable and all new staff start on the grade minimum for their role. Please see the current starting salary on the advert for the current recruitment campaign.

Following six months service, you will receive an annual increment on 1 April each year until you reach the top of the grade.

How much flexibility is there in terms of working hours and location?

Our inspectors work flexibly and you’ll work 140 hours over each four week period. This equates to 35 hours per week.

We have offices across Scotland and we support a range of flexible working arrangements including homeworking and hybrid working.

Once I apply, how long will it be before my application is considered?

We accept applications from prospective inspectors all throughout the year. We have two recruitment periods each year and your application will be considered during the next recruitment period, following your application submission. 

How long does the selection process take?

Our selection process is based on a two-stage assessment. Depending on the volume of applications we receive, we aim to complete each recruitment period within three months of the adverts closing date. Our recruitment team will communicate regularly throughout the recruitment period to ensure you’re up to date on the status of your application and you have all of the information you need to participate in our selection process.

What happens after I've been offered a role?

We’ll carry out pre-employment checks so we can confirm your offer of employment. These include:

• proof of ID / right to work in the UK
• two successful references, where one is from your current or most recent employer
• a PVG check
• occupational health questionnaire and referrals where appropriate
• registration and qualifications check

Once all checks are complete, we’ll agree a start date and formally confirm your offer of employment by providing you with a contract outlining your terms and conditions.

I've been invited to join the inspector talent pool. What does this mean?

If you successfully complete our selection process, we’ll either confirm you’re the preferred candidate for a suitable vacancy (based on your specialism and location) or you’ll be invited to join our talent pool for future vacancies.

Our talent pool is our bank of candidates who have successfully completed the inspector selection process and are available to be appointed to suitable vacancies, based on their specialism and location.

As a member of our talent pool, you’ll be a valued candidate and we’ll:

• monitor and identify suitable vacancies that we can offer you based on your specialism and location
• share regular updates about our vacancies, recruitment plans and other relevant Care Inspectorate news.

You don’t need to reapply for future inspector vacancies for up to two years.

Unfortunately, depending on our vacancies, we may not always be in a position to offer a role to all talent pool candidates.

If you would like to chat to us about our recruitment process or a particular job, please get in touch with our HR team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Total rewards package

We offer an excellent total rewards package - it’s a comprehensive and strategic approach to employee compensation and benefits, that aligns with the Care Inspectorates’ aims. It encompasses various elements that will contribute to your overall employee experience, including compensation, benefits, work-life balance, and development.

Competitive salary

We offer competitive salaries for each job role with incremental pay progression for most roles. Salaries are reviewed annually and reward skills, qualifications and contributions to the Care Inspectorate’s success. New entrants will normally start on the minimum of the pay range.

Continuous service

Continuous service is recognised either where there are no breaks in service or if there is a break, it does not exceed 7 calendar days.

Continuous service is currently recognised with the following employers for the purpose of calculating statutory entitlements e.g. notice periods and redundancy entitlements: Local Authorities, National Health Service and all employers listed on the Redundancy Payments (Continuity of Employment in Local Government, etc) (Modification) Order 1999 (as amended).

Continuous service with the following sectors in addition to the above, is currently recognised for the purposes of calculating entitlements to occupational sick pay, maternity leave and annual leave: further and higher education sector and the voluntary and private providers of the care sector.

Hours of work

We have a standard working week of 35 hours for all employees and managers and 40 hours for senior manager roles. Inspectors work 140 hours over each 4-week period.

Flexible working

We have several policies in place that support flexible working and time off when you need it, such as flexitime, flexible hours, carers leave and special leave.  Most of our people work flexibly and value how this supports their work-life balance. 

Our flexitime system gives you the flexibility to temporarily change your times of work each day to meet your personal requirements. 

We welcome discussions on flexible working, as it enhances talent, engagement, performance, and retention while supporting our equity, diversity, and inclusion (EDI) goals. With guidance from Working Families and the Government’s Flexible Working Taskforce, we aim to design roles that prioritise flexibility.

Hybrid working

You’ll be able to work from home and the office, as part of our hybrid working approach. Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We expect all staff to work in person for at least 40% of their working time. This is two days a week for those on a standard 35 or 40 hour contract.

Annual leave

You’ll receive a generous 37 days annual leave (after five years’ service) as well as six fixed public holidays. Also, our offices are closed over the Christmas period!

Family focussed

We have a family friendly policies in place including maternity, adoption and shared parental leave. We also aim to create a supportive working environment for carers in the workplace.

Wellbeing

Should you become ill or be unable to work due to an injury we will continue to pay sick pay for authorised periods of absence dependent on your level of service allowing you to focus on getting better.

We supply an employee assistance programme, supplying unlimited access to a range of specialist support and information on finances, relationships, health, legal and family care.

We also offer a wide range of wellbeing initiatives, including specialist webinars, counselling, and a listening service. 

Employee development

We are committed to the development and learning of all our staff. Everyone takes part in regular supervision through our LEAD (learn, experience, achieve and development) performance and development process. We provide training and support so you’ll be the best you can be and provide opportunities to learn, develop and share your skills and experience with others.

• Secondments - Secondments help develop and nurture talent and help colleagues to reach their full potential. We offer three types of secondment opportunities: 1. Internal assignment, where existing Care Inspectorate employees undertake work for a fixed period that is not their usual job. 2. Incoming secondment, where a person comes from another organisation to fill a post. 3. Outgoing secondment, where a Care Inspectorate employee undertakes work for another organisation.
• Career Breaks - Your circumstances may change, for a variety of reasons, and you may need to take time out or take up another development opportunity. Our Career Break Policy allows eligible employees to take an unpaid break, of between six months and two years. Our career break scheme enables employees to take an extended period of unpaid leave and provides a guaranteed return to work later.

Travel expenses

We have access to a nationwide network of offices. Where your role includes travel, you will be able to claim up to 45 per mile (per the policy) and subsistence allowances where you must stay overnight. Overnight stays and public transport bookings (which are preferable) can be made and paid in advance by the organisation.

Saving schemes

My Lifestyle provides our cycle to work and childcare voucher schemes along with discounts to a huge range of retailers including supermarkets, restaurants, holiday operators, cinemas and much more.

All staff can claim a financial contribution of up to £70 towards the cost of glasses or contact lenses where needed for Display Screen Equipment (DSE) purposes.

There is also access to credit union membership (a community loans and savings organisation, an alternative to a high street bank usually with helpful terms).  

Pension

We offer a defined benefit pension scheme (CARE) on a career average basis. 

The scheme is administered on our behalf by the Tayside Pension Fund where you will find full details of the scheme and how benefits are calculated.

Flexible retirement

If you are age 55 (or over) and you have at least 2 years membership with the Tayside Pension Fund you can request flexible retirement. This is a choice where you can access all, or a proportion of your pension earned to date but at the same time as receiving your pension you can continue working for the Care Inspectorate. Flexible retirement is an attractive way it can help with work life balance and the transition into full retirement.

To qualify you must reduce your working hours and/or grade to the extent that your revised salary is no more than 80% of your current salary.