Person specification
Job title: Information Analyst
Attributes
Experience
Essential
- Providing a professional service with a significant level of autonomy.
- Using a range of analytical methods to gain insight from complex data.
- Apply coding skills to access and manipulate large volumes of data from a variety of sources as well as identifying data inconsistencies and ensuring data quality.
- Experience in some of the following:
- statistical analysis and reporting
- intelligence analysis
- data management. - Experience in working with internal and external partners at all levels.
- Experience in presenting complex information and analysis to a range of different audiences.
Desirable
- Developing data standards and definitions.
- Official statistics production.
Education, qualifications and training
Essential
- Educated to Degree level (SCQF Level 9) with a significant numeric component.
- Evidence of commitment to continuing professional development.
Desirable
Intelligence Analysis qualification.
Skills and knowledge
Essential
- Advanced data, statistical and analytical skills.
- Competent and experienced user of MS packages.
- Experienced user of statistical, query and data management software for ETL and reporting purposes (e.g. SAS, SQL, DAX, R, Python).
- Previous use of business Intelligence tools (e.g. PowerBI, Tableaux).
- Excellent data management and manipulation skills.
- Understanding of data quality issues and validation techniques.
Desirable
- Research experience.
- Knowledge of relevant national data sources including open data.
- Public Sector / social care experience.
- Code of Practice for Official Statistics.
- Qualitative data analysis.
Key performance outcomes
Effective communication
Essential
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences.
Impact and influence
Essential
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential
- Identifies gaps in information and makes appropriate suggestions for improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Listens to feedback and ideas and takes considered and appropriate action.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Ability and willingness to learn new skills quickly.
Objective decision making
Essential
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Planning and organisation
Essential
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
- Ability to manage workloads under pressure to tight deadlines.
Team working
Essential
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate and external colleagues.
- Willingness to share expertise and knowledge with colleagues.
Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Job profile
Job title: Applications Manager
Responsible to: Head of IT Service Delivery
Principal working contacts
Director of IT & Digital Transformation Head of IT Service Delivery
IT Service Operations Manager
IT Customer Service & Transition Manager
IT Service Operations Team
Other key IT Teams and contacts (Security & Compliance Team, Development Team, and Project Managers)
Job purpose
The Applications Manager will lead and manage a development team, responsible for the delivery of technical solutions, in support of IT services and Digital Transformation at the Care Inspectorate.
The Applications Manager is an operational management role leading a team to deliver the planning, software development, integrations, implementation, release and on-going support of business applications, with a support model that ensures the delivery of service standards to agreed service levels and leading the development of digital standards through continual service improvement.
Key responsibilities
- Lead the team responsible for designing, developing, and maintaining all business applications at the Care Inspectorate, overseeing analysis, planning, testing, and documentation.
- Lead a team ensuring the continuity, integrity and availability of all business apps.
- Manage the ongoing monitoring and maintenance of digital apps usage.
- Coordinate knowledge management processes to support the sharing of relevant app service information effectively.
- Assist the Enterprise Architect in developing system architectures aligned with design principles.
- Collaborate with the IT Customer Service and Operations Managers to ensure smooth release, transition, and management of digital apps.
- Partner with the IT Service Operations Manager to efficiently manage infrastructure and utility costs related to digital apps delivery.
- Work with Customer Service Manager to integrate app support service with the wider Service Desk team.
- Support procurement activities necessary for maintaining continuity and development of business applications.
- Support project delivery, resource management, and environment management processes as part of the IT management team, while ensuring regular reporting on achievements and plans.
- Deputise for the Head of IT Service Delivery as necessary.
Relationship management
- Support the Head of IT Service Delivery to maintain healthy and effective relationships with senior stakeholders, business service owners and staff at all levels, to ensure a positive, collaborative working environment.
- Maintain an effective app support and development team ensuring that performance management, professional development and employee engagement are key areas of focus.
- Maintain and develop a healthy team dynamic, encouraging skills and knowledge sharing, ensuring a consistency of standards and service
- Promote the principles of partnership working throughout the organisation and in all working practices in accordance with the Care Inspectorate's Partnership Agreement.
- Be proactive in raising public awareness in the work of the Care Inspectorate.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
People management
- Lead and manage a team, ensuring that they work effectively to meet the aims, objectives and targets of Care Inspectorate.
- Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work, supporting their personal and professional development.
- Coordinate and monitor administrative support to the team
- Promote consistent, high-quality practice amongst team members, manage their performance and monitor their standards and behaviour.
- Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Communications Manager
Responsible to: Head of Corporate Policy and Communications
Principal working contacts
- Head of Corporate Policy and Communications
- Media Manager
- Strategic Communications Adviser
- All other members of the communications and policy team
- Managers and employees of the Care Inspectorate
- Suppliers and contractors
- External stakeholders in the care and regulatory sectors
Job purpose
To support the Care Inspectorate on the direction, delivery and implementation of the communications strategy of the Care Inspectorate alongside the Media Manager, Strategic Communications Adviser and other members of the communications team. To implement innovative communication methods which ensure all stakeholders are kept well informed and support new media development.
Key responsibilities
- Work under the direction of the Head of Corporate Policy and Communication and alongside the Media Manager and Strategic Communications Adviser to contribute to and support the delivery of the Care Inspectorate’s overall communications strategy and workplan.
- Providing professional advice and guidance on communications activities and policies to key stakeholders.
- Monitoring targets, measurement approaches and evaluative strategies to support continual improvement of communications activities.
- To deputise for the Head of Corporate Policy and Communications on communications-related issues as necessary.
- Devolved management of part of the Care Inspectorate’s communications budget.
- Ensure that consistent and complementary messaging is delivered across projects and communications channels, and that innovation and best practice is spread throughout the communications team.
- anage the communications coordinators in producing communications for and with our stakeholders e.g. newsletters, bulletins, publications to ensure we are an effective, leading edge, communications channel.
- Oversee the work of communications coordinators involved in the development of the website.
- Provide communications advice, guidance, practical materials and assistance to colleagues as required.
- Manage any specific communications projects / work streams, from conception to implementation, in order to provide relevant information in different formats to meet the needs of our stakeholders.
- Liaise with external stakeholders, analysing and evaluating information which will inform good practices both for communications.
- Keep abreast with key issues affecting communications, particularly in the social care sector.
People management
- Line manage the communications coordinators.
- Support, develop and coach team members through regular one-to-one supervision, performance development review and personal development plans.
- Contribute to the recruitment of employees and the implementation of HR policies.
- Promote consistent and quality practice in team members.
- Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management
- Develop a productive working relationship with colleagues.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, as required.
- Represent the Care Inspectorate as required at meetings.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job requires some travel and may involve some occasional overnight stays and unsocial hours.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job Title: Modern Apprenticeship
Responsible to: Line manager
Principal working contacts
Line manager
Mentor
Buddy
Training provider
Other modern apprentices
Managers and employees
Members of the public
Job purpose
To create a structured pathway for Care Experienced young people (aged 16 – up to the age of 29 for completion of the qualification), to gain practical work experience while pursuing a qualification, we aim to bridge the gap between education and employment. Our programmes offer apprentices the opportunity to earn a salary while acquiring job-specific skills and theoretical knowledge essential for success. This apprenticeship serves as a foundation for mastering office administration, including document handling, communication techniques, and organisational procedures. It combines on the job training with learning, providing a comprehensive understanding of the administrative functions that enhance team efficiency.
Key Accountabilities
- Operational Management
- Obtain a recognised qualification and maintain connections with those who encourage learning.
- Acquire knowledge and gain insight into the organisation and the tasks performed by each team.
- Handle both incoming and outgoing communication, which includes emails, phone calls and postal mail.
- Manage routine inquiries and either prioritise or escalate difficult requests.
- Schedule and book meeting rooms.
- Keep records up to date and generate data as needed.
- Assist in maintaining filing systems according to file management policies and procedures.
- Provide administrative assistance to the team as needed.
- Maintain standards while collaborating with both staff and members of the public.
- Make suggestions to improve administrative processes.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship Management
- Provide excellent customer service.
- Present a professional manner when interacting with staff and members of the public.
- Adhere to the policies of the organisation and follow team working practices.
- Engage in team meetings and participate in training activities to improve skills and knowledge.
- Show dedication to the organisations goals, vision, and values, with the overarching aim of improving social care in Scotland.
Other Duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Payroll and Workforce Information Assistant
Responsible to: Payroll and Workforce Information Manager
Principal working contacts
- All Human Resources staff
- Finance Assistants/Officers
- Other staff within Corporate and Customer Services Directorate (eg Estates, Health and Safety, ICT)
- Managers and employees of the Care Inspectorate & SSSC
- Third party service providers
Job purpose
To assist in the provision of a payroll advisory and support service for the Care Inspectorate and Scottish Social Services Council.
Key responsibilities
- Process and maintain accurate pay and pension data, including but not limited to:
- All information required for the monthly payroll (eg post/hours changes, starter details, leaver details)
- Employee pensions (processing details, cessations and estimates).
- Act as the first point of contact for payroll and data queries, taking ownership of any issues and referring/escalating these where necessary. This includes, but is not limited to:
- Use of payroll systems
- Employee data and Management Information requests
- Payroll policies, processes or procedures.
- Annual leave and sickness
- Pay, pensions and expenses.
- Working with members of the accounting team, coordinate monthly payroll and pension processing activities.
- Liaise with third party providers where necessary (e.g. payroll services provider, pension scheme provider).
- Support the management information service. This will include presenting the information in a variety of formats (e.g. tables, charts, graphs) using various tools including Microsoft Excel and Power BI. Information provided will include but is not limited to:
- Benchmarking and workforce analysis
- Assurance Reports
- Establishment Control
- Absence
- Performance Review
- Equality Data
- Staff lists
- Process and maintain an up to date and accurate staff record in our payroll and related systems, including but not limited to:
- Core employee details (names, contact details, bank details, emergency contacts, etc)
- Contractual details (core employment details such as hours of work, post holdings, salaries, pensions)
- Attendance and absence details (work patterns, overtime, sickness, annual leave, special leave, flexi time)
- Equality and diversity information
- Other relevant employee information
- Assist with the gathering of information for benchmarking and workforce analysis.
- Assist with the production management information for reporting purposes.
- Assist with the development of and updates to payroll and related systems and processes including:
- Testing
- Design
- Data clean-up and data migration
- Training staff
- Development of guidance and procedure manuals
- Assist in the development of new processes and procedures, making full use of information technology where appropriate.
- Participate in working groups and attend associated meetings, as and when required.
- Undertake any other duties and/or responsibilities commensurate with the nature of the job
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
People management
- Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification
Job title: Accountant
Attibutes
Experience
Essential:
- Demonstrable experience in a Finance environment.
- Experience of managing and leading a team.
Desirable:
- Knowledge of process improvement and LEAN techniques.
- Experience and knowledge of Public Sector.
Education, qualifications and training
Essential:
- Educated to SCQF level 9
- Membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent.
Desirable:
- Membership of a CCAB accounting body.
Skills and knowledge
Essential:
- Excellent knowledge of Microsoft Office suite, particularly Excel.
- A thorough knowledge of integrated financial accounting systems
- Accounting expertise in interpreting and applying accounting standards and guidance and other resource information.
- Experience of working in a business partnering role to support budget managers
- Ability to prepare financial reports.
- Annual Accounts preparation.
- Budgeting and budgetary control.
- Excellent negotiation and influencing skills.
- Good judgement and decision-making skills.
- Ability to analyse numerical and written information and present results in a clear and concise format.
- Concise and clear oral, written and presentation skills.
- Ability to work under pressure with strict deadlines.
- Planning and organisation skills.
Desirable:
- Oracle financial systems experience.
- Experience of a coaching culture and using coaching to support staff.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to explain complex financial information to a range of audiences including non-specialists.
- Listens to feedback and ideas from others and takes appropriate and considered action.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in process and performance and makes appropriate suggestions for improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making:
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
Job profile
Job title: Accountant
Responsible to: Senior Accountant
Principal working contacts
- Head of Finance and Corporate Governance
- Finance & Procurement Manager
- Senior Accountant
- Finance Officers
- Transactions Manager
- Procurement Officer
- Senior Managers in the Care Inspectorate
- Internal and External Auditors
Job purpose
Support the Finance and Procurement Manager and the Senior Accountant to deliver a comprehensive finance service to the Care Inspectorate in line with Care Inspectorate policies. This role also supports the provision of financial services to the Scottish charity regular, OSCR.
Key responsibilities
Annual budget:
- Supporting the preparation of the annual budget, including reviewing financial plans to ensure high quality budget setting and monitoring.
Budget monitoring:
- Preparing monthly budget monitoring information to budget holders to meet their individual needs.
- Support budget managers with the management of their budgets by providing financial advice and guidance in line with financial regulations and other financial processes to make sure the operational requirements of the Care Inspectorate are met.
- Ensuring financial transactions are properly recorded.
- Developing financial management reports within the financial management system.
Reconciliations and ledger control:
- Reviewing suspense and control account reconciliations monthly.
- Ensure all month and year end procedures are performed within the timescales agreed with the Senior Accountant.
- Leading on the financial management of specific grant funded projects.
- Managing cashflow and banking arrangements for the Care Inspectorate.
- Prepare monthly grant in aid claims.
Annual accounts:
- Assisting in the production of the Care Inspectorate and OSCR’’s annual statutory accounts. This includes liaising with finance staff, budget holders and auditors, and ensuring all working papers are prepared to a high standard.
- Review monthly analysis to ensure information is accurate for our statutory accounts.
Other tasks:
- Prepare draft reports to Senior Managers and Committee.
- Providing financial training and ongoing support to non-finance staff.
- Developing procedures to ensure the integrity and accuracy of financial data.
- Maintaining and developing finance systems and processes including undertaking process improvement and LEAN reviews.
- Preparing or reviewing statutory returns, as required.
- Preparation and submission of quarterly VAT returns.
- Participation in Best Value reviews, including reporting on the findings.
- Supporting the maintenance and development of the financial system.
- Working in partnership with managers and key stakeholders to jointly develop finance plans necessary to support their operational plans.
- Support the Senior Accountant to risk assess applications to register services to ensure that services understand their responsibilities and are financially resourced to establish, maintain and improve service provision.
- Keeping up to date with developments in financial regulations/legislation and best practice, sharing knowledge across the team to ensure continuous development and improvements in the service offered.
- Actively contributing to the wider aims, workload and objectives of the finance function, ensuring that they are consistent with best practice and ensuring the provision of a sound finance service across the Care Inspectorate.
People management:
- Lead, manage and provide professional advice to the Finance Officers.
- Support, develop and coach direct reports through regular 1-1 supervision and appraisal and lead on consistent, high-quality practice amongst staff and support development.
- Promote a positive and inclusive working environment which supports continuous professional development.
- Manage the Finance Officers, reviewing work, prioritising and managing workload. Carry out training and development, recruitment and absence management.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management:
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Information Governance Lead
Responsible to: Head of Intelligence
Principal working contacts
Internal
- Senior Information Risk Owner (SIRO)
- Deputy SIRO
- Executive Directors and senior managers
- Information Asset Owners and Administrators
- Internal subject matter experts in related disciplines
- Head of IT Service Delivery, Organisation and Workforce Development, Legal
- Services and Customer Services
- Information Governance Team
- Managers and employees of the Care Inspectorate
External
- UK Information Commissioner
- Scottish Information Commissioner (SIC)
- National Records of Scotland
- Care Inspectorate strategic partners
- Care service providers and people experiencing care
- Members of the public
Job purpose
The post holder will provide the Care Inspectorate with leadership in information governance and assurance, internally & externally. They will be the prime source of expert advice and policy development, to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance. They will also assure the Care Inspectorate that it is meeting its statutory and legal obligations and be capable of acting as Data Protection Officer as defined under the UK General Data Protection Regulation (GDPR) 2018 and Data Protection Act 2018.
The post holder will lead on delivering information governance support across the Care Inspectorate, supported by the Deputy SIRO and the Information Governance team, and will bear responsibility for performance and/or service delivery. The post holder will be responsible for managing their own and their team’s workload ensuring that work is completed to the required high standard in a timely fashion. The post holder must possess highly developed specialist knowledge, underpinned by theory and experience.
Key responsibilities/accountabilities
Operational management
- Develop and implement corporate strategy, policies and procedures to support IG and effective use of information, in line with business and legal requirements and ensure that they are kept up to date and in line with changes to the Care Inspectorate’s internal and external operating environment.
- Coordinate the identification, assessment, reporting and management of risk in relation to all aspects of information governance (IG) within the Care Inspectorate, including regular review of the Information Risk Register and reporting to the Senior Information Risk Owner (SIRO) and Senior Management Team.
- Monitor and report on compliance and performance as required by Care Inspectorate governance arrangements and lead on creating and implementing improvement plans.
- Be capable of acting as Data Protection Officer for the Care Inspectorate and acting as key contact with the supervisory authority and leading on preparations for and on-going compliance with the requirements of the General Data Protection Regulation and revised UK Data Protection Act.
- Support the proportionate, lawful and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy notices, Data Protection Impact Assessments and Compliance Checks.
- Develop, oversee and monitor IG training for staff, implement clear and robust information and data handling standards and procedures, raise awareness of IG responsibilities, and promote awareness and best practice.
- Coordinate and manage the organisation’s response to information security vulnerabilities and incidents.
- Coordinate and manage responses to all statutory requests for information received by the organisation, including Subject Access Requests and Freedom of Information (Scotland) Act requests.
- Develop and maintain corporate information governance tools and standards, for example, business and security classifications, metadata schemes, lifecycle retention schedules and information asset registers and ensure local implementation and compliance.
- Manage delivery of the Care Inspectorate’s Records Management.
- Improvement Plan and act as the statutory contact for Records Management, as required under the Public Records (Scotland) Act 2011.
- Support improvement of current record creation and record keeping standards to ensure that the Care Inspectorate is holding adequate records of business activity and decision making to meet statutory and legal requirements and as evidence of its accountability and transparency.
- Ensure that information governance requirements are integrated into business processes, standard operating procedures and organisational change.
- Advance the “digital by default” agenda and exploit opportunities to automate information governance through technology solutions and tools electronic record-keeping within Care Inspectorate systems.
- Observe the provisions of and adhere to all Care Inspectorate policies and procedures.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Demonstrate a commitment to Care Inspectorate’s aims, vision, values and overall objective of improving care in Scotland.
- Prepare and deliver briefings, reports and presentations on IG to colleagues within and outside the Care Inspectorate in a manner that is informative, contextual and easily understood.
- Provide advice and guidance to staff on IG issues, including statutory and regulatory compliance.
- Act as a subject matter expert and staff mentor on all aspects of information governance.
- Liaise with and build professional working relationships with partner organisations on IG matters.
- Monitor individual and service performance.
- Line manage and motivates staff.
- Conduct staff appraisals.
- Ensuring that the team deliver the information governance service to the required high standard.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.