Person specification

Job title: Senior Intelligence Analyst

Attributes

Experience

Essential:

• Experience of providing a professional analytical service with a high level of autonomy.
• Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
• Experience leading projects and supervising the work of other professionals.
• Experience in most of the following:
  • intelligence analysis
  • statistical analysis and reporting
  • data science
  • data development and management
  • data visualisation, including geographical data
  • performance measurement and reporting

Desirable:

• Management or supervisory experience.
• Developing the skills and capabilities of other team members.
• Delivering an intelligence analysis service.
• Experience in contributing analysis to published reports and research papers.

Education, qualifications and training

Essential:

• Educated to SCQF Level 9 in a subject with a significant numerical component.
• Evidence of commitment to continuing professional development.

Desirable:

• Formal Intelligence Analysis qualification.
• Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).

Skills and knowledge

Essential:

• Excellent analytical thinking and reasoning skills.
• The ability to identify key trends in data and add value to analysis.
• Advanced data, statistical and analytical skills, with excellent IT skills.
• Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
• Excellent data management and manipulation skills.
• Understanding of data quality issues and validation techniques.

Desirable:

• An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
• Knowledge of relevant national data sources including open data
• Public sector/care services experience
• Code of Practice for Official Statistics Code

Key performance outcomes

Effective communication: 

• Articulate and positive communicator on a 1-1 basis and in larger groups;
• Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
• Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.

Impact and influence:

• Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
• Uses evidence to influence others towards a course of action.
• Builds a network of contacts to increase circle of influence.
• Uses the aims of the corporate plan to evaluate options.
• Influences others by example and acts as a professional role model.
• Focuses on key benefits to get message across.

Improvement focus:

• Identifies gaps in performance and makes appropriate suggestions for improvements;
• Aware of trends and changes and maintains professional knowledge and skills;
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• Encourages and promotes new ideas and expects others to do likewise.

Leading others:

• Delegates authority and responsibility to allow autonomous working and provides appropriate support.
• Recognises individual and collective achievement.
• Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
• Ensures information and skills are shared effectively with their team.
• Coaches team members and seeks opportunities for team members to coach and mentor each other.

Objective decision making:

• Encourages and supports decisions of team members.
• Considers Care Inspectorate values in relation to impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
• Demonstrates analytical and systematic approach to problem solving;
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
• Ability to analyse complex information.

Planning and organising:

• Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
• Involves others where appropriate and optimises resources to achieve desired results;
• Regularly reviews joint goals and targets and reprioritises where necessary
• Delegates effectively to others and optimises resources to achieve desired results.
• Allocates people and resources effectively by taking account of individual strengths and development needs.
• Plans for the short, medium and long term in conjunction with colleagues.
• Recognises the need to be flexible in order to meet changing priorities.

Team working:

• Provides leadership to the team, supervising, supporting and motivating team members.
• Understands different team roles and adapts to a range of roles within the team.
• Understands different team roles and adapts to a range of roles within the team.
• Contributes to the shared vision and purpose and shares this effectively;
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.  Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Job profile

Job title: Senior Intelligence Analyst

Location: Compass House, Dundee

Responsible to: Intelligence and Analysis Manager

Principle working contacts

• Head of Intelligence
• Intelligence and Analysis Manager
• Information Analysts
• Intelligence Researchers
• Strategic Data Officers
• Business and Digital transformation Teams
• Information Governance Team
• Managers and employees of the Care Inspectorate
• External Agencies

Job purpose

• The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
• The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
• The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.

Key responsibilities

Contribution to people management:

• The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
• They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
• Allocates work amongst team members, taking account of skills and workload of team members.
• Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
• Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
• Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
• Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
• Use professional knowledge to support the development of consistent practice.

Intelligence and analysis:

• Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
• Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
• Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
• Supervises small ‘virtual teams’ on cross cutting projects.
• Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
• Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
• Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
• Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers

 Relationship management:

• Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
• Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
• Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
• Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrates enthusiasm for delivering excellent customer service.
• Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
• Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Service Manager Early Learning and Childcare (ELC)

Responsible to: Chief Inspector Early Learning and Childcare Services

Responsible for: Team Managers

Principal working contacts

• Executive Director of Scrutiny & Assurance
• Chief Inspectors
• Executive Team
• Senior Management Team
• Team Managers
• Strategic Inspectors
• Regulated Care Inspectors
• Care Inspectorate colleagues
• Scottish Government Officials
• Integrated Joint Boards, Local Authorities, Agencies and Other Scrutiny Bodies
• Community Planning Partnerships
• External Stakeholders
• Sponsor Department
• Chief Social Work Officers
• Police
• NHS

Job purpose

Support the Chief Inspector ELC to manage the day to day delivery of inspection activity for regulated care services for children to ensure that the Care Inspectorate performs effectively and efficiently as an independent scrutiny body.

Support the Chief Inspector ELC in ensuring that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform (Scotland) Act 2010 and other relevant legislation, to inspect and improve the quality of care and social work services in Scotland in a collaborative way.

Support the Chief Inspector ELC in developing, implementing and monitoring approaches to quality assurance, performance management, recruitment, training, development and support of staff .

Work with the Chief Executive, Executive Directors and Senior Management Team to support significant cultural change; consolidate excellence in the Care Inspectorate’s activities and; continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work. 

Key responsibilities

Strategic management:

• Support the Chief Inspector ELC to develop, deliver, monitor and review the regulatory practices, processes and procedures in children’s services to deliver robust, outcome focussed scrutiny and assurance and other activities which support continuous improvement in care and social work services.
• Support the Chief Inspector ELC with developing, implementing and monitoring an integrated approach to quality assurance, self-evaluation, best value and consolidating excellence.
• Support the Chief Inspector ELC with developing implementing and monitoring an integrated approach to performance management.
• Support the Chief Inspector ELC with the recruitment, training, development and support of staff in inspection to support their continuous professional development and increase staff confidence and competence.
• Coordinate the work of contact managers, expert groups and quality circles.
• Coordinate formal and informal consultations.
• Support the Chief Inspector ELC , working with the Registration Manager to ensure that the scrutiny and registration functions work efficiently and effectively.
• In conjunction with the Chief Inspector ELC support the implementation of the day to day delivery of regulated care service scrutiny and assurance activity for the Care Inspectorate and contribute to its direction, ensuring that all legislative requirements are met.
• In conjunction with the Chief Inspector ELC support the planning of regulated care service scrutiny and assurance for children’s services.
• Support the Chief Inspector ELCto formulate objectives, strategies, action plans and targets for all regulated inspection activity in respect of children’s services, and ensure that these are achieved.
• Support the Chief Inspector ELCto help build the diverse strands of strategic and regulated care service scrutiny and assurance activity into a cohesive, integrated and productive approach, aligned to the achievement of the Care Inspectorate’s corporate aims and objectives, focusing on consolidating excellence in all aspects of the Care Inspectorate’s work.

Operational management:

• Support the Chief Inspector ELC with day to day responsibility for the efficient and effective operational delivery of regulated care inspection activity for children’s services.
• Support the Chief Inspector ELC to develop innovative approaches to support the continuous improvement of the Care Inspectorate’s scrutiny and assurance work, including the development of quality systems, designed around creative problem-solving and bringing new thinking, delivery mechanisms and solutions to the Care Inspectorate.
• Help ensure operational activities are delivered efficiently and adhere to the principles of best value.
• Prepare and present reports to the Executive Team, Senior Management Team Board and Committees of the Care Inspectorate that are both timely, and informed.
• Deputise for the Chief Inspector ELCand undertake such other duties as may be required by the Chief Executive, Senior Management Team or Executive Directors.

People management:

• Guide, support and direct staff for Scrutiny & Assurance and ensure that their work is carried out in an effective, efficient and consistent manner and meets the standards, targets and requirements of the Care Inspectorate.
• Support, develop and mentor staff through regular supervision, performance development reviews and personal development plans to help build a competent and confident workforce where individuals are developed and supported to reach their potential.
• Promote consistent, high quality practice amongst staff encouraging them to give of their best and continually strive to improve performance and consolidate excellence. Manage the performance and monitor standards and consistency of practice of all staff of regulated care services.
• Support the recruitment and development of all employees, and the implementation of HR policies, within the function, ensuring that Care Inspectorate objectives are translated into meaningful and realistic personal objectives for staff and team plans.
• Promote the health, safety and welfare of employees, with responsibility for ensuring that Care Inspectorate health and safety policies, procedures and practice, and legislative requirements, are followed across all areas of service delivery.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking  reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management:

• Ensure productive and smooth working arrangements and protocols between staff delivering all regulated care service scrutiny and assurance in respect of children’s services and all other Care Inspectorate employees.
• In conjunction with the Chief Inspector ELC help to facilitate and deliver business and cultural change with the Care Inspectorate.
• In conjunction with the Chief Inspector ELC help promote customer focus internally and externally, supporting staff to work collaboratively with colleagues across the Care Inspectorate, as well as with people who use services and their carers, the Partnership Forum, scrutiny partners, service providers, government, health and other bodies.
• Develop effective working relationships with the Senior Management Team to ensure effective collaborative working and strong customer focus.
• Promote the principles of partnership working throughout the organisation and in all working practices in accordance with the Care Inspectorate’s Partnership Agreement.
• Develop and maintain productive and effective working relationships with a range of appropriate external stakeholders and relevant key policy contacts within national bodies, Scottish Government, local authorities, integrated joint boards and health boards, together with relevant, designated regulatory and quality assurance bodies and other statutory agencies with responsibilities for service delivery and commissioning. Use these relationships to continually improve service delivery, strengthen collaborative working, and promote the work of the Care Inspectorate.
• Provide leadership, contribute to and promote, the continuous development of the Care Inspectorate, managing change effectively and creatively.
• Support the deployment of appropriate mechanisms to consult with all relevant stakeholders concerned in the delivery of inspection of care, ensuring we fulfill our duty of user focus and that this informs continuous improvement in our work.
• Support, promote and encourage public, care user and carer participation in, and consultation about, the work of the Care Inspectorate.

Other duties

This job requires some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.