Person specification

Job title: Improvement Adviser (digital social care)

Attributes

Experience

Essential:

• Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
• Experience of leading innovation across health and social care.
• Experience of developing and delivering learning and development to a variety of staff groups and care providers.
• Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.

Desirable:

• Experience of scrutiny and regulatory process.
• Experience of implementing digital solutions in social care settings.

Education, qualifications and training

Essential:

• Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
• Hold or be willing to work towards a recognised qualification in quality improvement.
• Commitment to own CPD.

Desirable:

• NES Scottish Improvement Leader (ScIL) or equivalent

Skills and knowledge

Essential:

• The ability to communicate with a diverse range of professional staff across the sector.
• Excellent negotiating, facilitating, influencing, and coaching skills.
• Able to think creatively to maximise the use of digital technology to improve outcomes for people.
• Knowledge and understanding of QI theory and its practical application in health and social care settings.
• Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
• Ability to develop and maintain extensive internal and external communication systems.
• Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
• Excellent communicator both verbal and written, with the ability to translate plans into actions.
• IT literate, using the most effective methods to communicate and manage information.

Desirable:

• Knowledge and understanding of health/social care practice, theory, policy, and research.
• Appreciation of technology, its use and development in relation to the care sector.
• Knowledge of regulation, scrutiny, and improvement landscape. 

Key performance outcomes

Quality improvement focus

Essential:

• Have a proven track record in leading QI projects/programmes and evaluating their impact.
• Demonstrate an understanding of national QI work across Scotland.

Desirable:

• Policy development
• Research activity

Planning and organising 

Essential:

• Ability to prioritise effectively and achieve deadlines.
• Ability to react to changing priorities and to prioritise conflicting demands.
• Demonstrates analytical and systematic approach to problem solving.
• Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
• Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
• Able to work autonomously and independently.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Ability to achieve results through personal power, negotiation, persuasion, and influence.
• Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
• Demonstrates experience of being part of positive cultural change.

Effective communication

Essential:

• Excellent oral, public speaking / presentation, and written communication skills.
• Ability to draft detailed reports and guidance documents.
• Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
• Experience in devising and delivering development sessions

Working in partnership

Essential:

• Work nationally and locally with a range of stakeholders.
• Ability to lead or participate in multi-disciplinary and multi-agency working groups.

Please note – these are tkey performance outcomes to be used to recruit into the role.

Person specification

Job title: Executive Personal Assistant (PA)

Attributes 

Experience

Essential:

• Extensivesecretarial/business support
• Experience of interpreting the business conducted at meetings and producing accurateminutestoreflectdiscussionand
• Experienceofproviding secretarial/business support at senior management level.
• Experienceofpreparingbasicreportsfor submission to senior members of staff.

Desirable:

• Ability to develop and produce correspondence and emails on behalf of senior executives.

Education, qualifications and training

Essential:

• Educated to Standard Grade level or equivalent.

Desirable:

• Hold a relevant qualification in administration, and/or secretarial studies e.g. HNC/D or equivalent.

Skills and knowledge

Essential:

• Excellent communication and negotiation
• Excellent organisational, planning and decision making skills.
• Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
• Experience of developing processes and procedures.
• Good working knowledge of IT packages including Microsoft Applications and database input.
• Ability to translate plans into action.

Key performance outcomes

Effective communication

Essential:

• Ability to prepare written communication to a high
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
• Ability to form constructive working relationships with people at all levels in the organisation.
• Regularly communicates with and ensures they are accessible to colleagues and key contacts.
• Ability to communicate decisions to colleagues and key contacts.

Objective decision making

Essential:

• Demonstrates ananalytical and systematic approach to problem solving.
• Encourages and supports decisions of colleagues and key contacts.
• Considers Care Inspectorate values in relation to the impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.

Desirable:

• Ability to expressand present complex information.

Planning and organising

Essential:

• Ability to react to changing priorities and manage conflicting demands.
• Ability to forward plan and prevent any operational difficulties.
• Uses a systematic approach to make efficient use of time and manage workload.
• Recognises the need to be flexible in order to meet changing priorities.
• Follows directions and procedures.

Flexibility 

Essential:

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and will take appropriate and considered action.
• Adapts well to change, adjusting priorities as required.
• Ability to apply skills flexibly as required.

Personal accountability and responsibility

Essential:

• Contributes to the development of operational processes and systems.
• Demonstrate initiative, drive and determination to complete tasks and achieve objectives.
• Improve the development and quality of services.
• Takes responsibility for decisions and actions taken.
• Maintains a high standard of work and actively seeks out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for identifying and addressing areas of personal and professional development.

Please note – these are key performance outcomes to be used to recruit into the role.

Job profile

Job title: Transactions Assistant

Job location: HQ, Dundee

Responsible to: Transactions Manager

Principal working contacts 

• Head of Finance & Corporate Governance (Care Inspectorate)
• Finance and Procurement Manager (Care Inspectorate)
• Transactions Manager
• Care Inspectorate and SSSC finance staff
• Care Inspectorate and SSSC departmental staff
• External stakeholders
• General public

Job purpose

To carry out a range of general administrative and clerical tasks which support the transactions section within the finance team, in line with the Care Inspectorate and SSSC policies and procedures.

Operational management

• Input and issue sales invoices.
• Input purchase invoices.
• Respond to regular purchase and sales invoice queries.
• Ensure ledger codes attached to purchase and sales invoices are consistent and accurate.
• Assist with processing payments and making sure all income is properly banked and receipted.
• Ensure receipting of good and services is carried out timeously.
• Reconcile supplier statements to the financial system.
• Review and ensure the accuracy of scheduled payments.
• Collate and reconcile income returns.
• Work with departmental staff on reconciling our internal systems.
• Follow established transaction control procedures and provide suggestions for improvement.
• Respond to sales invoice and purchase invoice queries by phone, email, letter and face to face.
• Assist with year end procedures within the timescales agreed with the    Transactions Manager.
• Provide day to day guidance to end users on the use of the transactions systems.
• Assist with developing and implanting improvements to the transaction systems.
• Provide training to new users of the purchasing system.
• Maintain a purchasing and payment tracking system to ensure the proper control of cheques.
• Preparation of journals.
• Assist with reconciliation of income received to information recorded on our internal systems.
• Create and maintain debtor and creditor records within the financial system.
• Communicate with Care Inspectorate and SSSC staff, and customers in the pursuit of debt recovery, logging all correspondence in the relevant customer account.
• Responding to purchase invoice queries while providing excellent customer service.
• Carry out any appropriate work to assist within the department as and when required Complete ad hoc reconciliations as required.
• Assist the finance team with ad hoc administration tasks as required.

Relationship management

• Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Organisational Development, Finance & Corporate Governance, ICT and Operations function.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.

Consequently, this is not a contractual document and post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Senior Intelligence Analyst

Location: Compass House, Dundee

Responsible to: Intelligence and Analysis Manager

Principle working contacts

• Head of Intelligence
• Intelligence and Analysis Manager
• Information Analysts
• Intelligence Researchers
• Strategic Data Officers
• Business and Digital transformation Teams
• Information Governance Team
• Managers and employees of the Care Inspectorate
• External Agencies

Job purpose

• The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
• The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
• The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.

Key responsibilities

Contribution to people management:

• The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
• They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
• Allocates work amongst team members, taking account of skills and workload of team members.
• Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
• Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
• Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
• Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
• Use professional knowledge to support the development of consistent practice.

Intelligence and analysis:

• Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
• Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
• Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
• Supervises small ‘virtual teams’ on cross cutting projects.
• Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
• Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
• Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
• Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers

 Relationship management:

• Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
• Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
• Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
• Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrates enthusiasm for delivering excellent customer service.
• Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
• Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.