Payroll and Workforce Information Assistant
Job title: Payroll and Workforce Information Assistant
Salary: £30,495 – £32,052
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We have a permanent vacancy for a payroll and workforce information assistant to join our busy payroll team.
In this role you will support the provision of workforce information and payroll services at the Care Inspectorate and Scottish Social Services Council (SSSC).
You will maintain staff records, coordinate monthly payroll and pension activity and assist with the design and development of Payroll systems and procedures. You will be the first point of contact for a range of payroll queries.
You will already have significant experience using Microsoft Excel and will have a good head for numbers to run regular reports, analyse data and present in a logical format.
This role would suit somebody with an interest in payroll, accounting, data analysis or ICT.
About you
You will be educated to SCQF Level 6 or have the equivalent skills and experience for this role.
Working in a busy team you will be able to prioritise and manage your workload under guidance and also independently. You will have experience in a customer facing role and have excellent customer service. You will have knowledge and experience with basic payroll functions typical employment related payments and deductions (e.g. salaries, pensions taxes and statutory payments such as maternity pay) and basic knowledge of accounting procedures. You will be confident in the applications associated with the Microsoft office suite which include Microsoft office 365, Excel and Outlook. You will demonstrate the ability to produce work of a consistently high standard, with a strong focus on accuracy and attention to detail.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Victoria Barter at This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form and equal opportunities form by 08:00 on Monday 16 December 2024. CVs will not be accepted.
It is anticipated that interviews will be held on/no sooner than week of 13 January 2025 at our Dundee office.
Person specification
Attributes |
Essential |
Desirable |
Experience |
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Experience of collaborative/ partnership working.
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Education, qualifications and training |
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3 Higher Grades or equivalent. HNC or equivalent. |
Skills and knowledge |
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Understanding of project management
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Key performance outcomes |
Essential |
Desirable |
Leading others |
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Demonstrates experience of delivering change and improvement at an operational level. |
Management of resources |
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Effective communication |
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Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.
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Impact and influence |
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Ability to take account of wider political and organisational sensitivities to deliver strategic objectives. |
Objective decision making |
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Person specification
Job title: Planning Coordintor
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Attributes |
Essential |
Desireable
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Experience
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Experience of collaborative/ partnership working.
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Education, qualifications and training |
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Skills and knowledge |
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Understanding of project management.
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Key performance outcomes |
Essential |
Desirable |
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Planning and organising |
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Management of resources |
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Impact and influence |
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Ability to take account of wider political and organisational sensitivities to deliver strategic objectives. |
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Objective decision making |
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Effective communication |
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Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Communications Manager
Attributes |
Essential |
Desireable |
| Experience |
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Working with different contacts, external and internal. Experience of working within the public sector. |
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Education, qualifications and training |
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Communications based subject or equivalent. |
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Skills and knowledge |
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Knowledge of the social care sector. |
Competencies/Key performance outcomes |
Description |
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Effective communication |
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Impact and influence |
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Improvement focus |
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Objective decision making |
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Planning and organising |
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Team working |
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Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Communications Coordinator
Attributes
Experience
Essential:
- Demonstrates a successful record of accomplishment within a relevant role.
Education, qualifications and training
Essential:
- Qualifications or skills and experience at SCQF Level 9 or above.
Desireable:
- Membership of a relevant professional body such as Chartered Institute of Public relations or Chartered Institute of Marketing.
Skils and knowledge
Essential:
- Excellent communication skills.
- Excellent literacy skills.
- Consistently delivers creative solutions.
- Manages conflicting priorities and works to tight deadlines.
- Flexible and responsive, reacting positively to rapidly changing priorities and demands.
- Works on own initiative and prioritises workload.
- Excellent working knowledge of Microsoft Office software.
- Excellent understanding of social media in an organisational setting.
- Up-to-date knowledge, understanding and experience of the range of today’s communications disciplines and channels.
- Understands how to monitor, measure and demonstrate success through analytics and appropriate performance measures.
Desireable:
- Experience using Joomla, Wordpress, Umbraco and other content management software.
- Knowledge of the social care sector.
Key performance outcomes
Effective communication
Essential:
- Expresses ideas clearly and concisely and to adapt communication to suit different audiences.
- Produces written and verbal communication which is clear and concise.
- Listens actively to people, questions and checks understanding.
- Develops and maintains positive working relationships at all levels.
Desireable:
- Plain English training or qualification.
- Copywriting or proofing training or qualification.
Objective decision making
Essential:
- Understands the limits of their knowledge and experience and when to refer decisions to others.
- Acts consistently with the Care Inspectorate values to achieve the desired outcomes.
- Keeps aims and objectives consistently at the heart of decision making.
Planning and organising
Essential:
- Plans workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines.
- Demonstrates attention to detail in all areas.
- Shows initiative and proactively works without close supervision.
Team working
Essential:
- Tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Cooperates with and supports others.
Personal accountability and responsibility
Essential:
- Takes responsibility for actions.
- Maintains a high standard of work and actively looks for opportunities to improve their work.
- Demonstrates initiative within own areas of expertise.
- Ambitious and positive in quality assuring their work.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Human Resources Adviser
Attributes |
Essential |
Desirable
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Experience |
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Education, qualifications and training |
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Skills and knowledge |
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Key performance outcomes
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Essential |
Desirable |
Effective communication |
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Partnership working |
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Team working |
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Objective decision making |
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Planning and organising |
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Understands and uses appropriate methods and tools to meet targets. |
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Person specification
Job title: Inspector
Essential criteria
Qualifications and registration
To become an inspector, you must be registered with or able to register, and hold a qualification that meets the registration requirements of, one of the following regulatory bodies:
- Social Social Services Council (SSSC)
- General Teaching Council (Scotland) (GTC)
- Nursing and Midwifery Council (NMC)
- General Medical Council (GMC) Health and Care Professions Council (applies to the following roles only: occupational therapists, physiotherapists, speech and language therapists and practitioner psychologists)
- Other equivalent professional bodies for the UK nations
Inspectors eligible to apply for registration with the SSSC must hold a suitable practice qualification at SCQF level. For more information on the list of suitable qualifications please see our recruitment web pages.
Inspectors must also hold or undertake an appropriate regulator's award from the list below:
- Regulation of Care Award
- PDA Scrutiny and Improvement Practice (Social Services) SCQF level 10
Experience
- Senior professional experience, expertise and knowledge of adult social care or health care, early learning and childcare or children and young people sectors and
- Experience of lead responsibility for complex professional practice through case management, managing people, projects or resources.
Skills
- Ability to use evidence and knowledge to provide accurate, expert, insightful professional advice and judgements, which are based on clear and incisive thinking.
- Ability to identify priorities and gather and analyse evidence to evaluate options before arriving at well-reasoned, justifiable decisions.
- Ability to weigh up complex and conflicting evidence, reach robust judgements and record these.
- Ability to communicate clearly, convincingly and succinctly to different audiences, verbally, in writing and virtually.
- Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.
- IT literate with a thorough understanding of Microsoft Office.
Key performance outcomes/competencies
Supporting and co-operating
- Supports others and shows respect and positive regard
- Puts people first, working effectively with individuals, teams and people who use care services
- Behaves consistently with clear personal values and relevant professional standards of practice that complement those of the organisation
- Understands the limits of their knowledge and experience and when decisions need to be referred to others.
Interacting and presenting
- Communicates clearly and networks effectively, projecting credibility
- Establishes good relationships and relates to others in a confident and relaxed manner
- Considers Care Inspectorate values in relation to the impact of their decisions
- Considers the wider context in which the Care Inspectorate operates.
Analysing and interpreting
- Demonstrates analytical and systematic approach to problem solving
- Gets to the heart of complex problems and issues
- Applies own expertise effectively
- Quickly learns and embraces new technology
- Excellent written communication skills.
Creating and conceptualising
- Open to new ideas and experience
- Seeks out learning opportunities
- Handles situations and problems with innovation and creativity
- Thinks broadly and strategically
- Supports and drives organisational change
- Contributes to the development of operational processes and systems
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements
- Applies rules and procedures sensibly and understands where flexibility is required.
Organising and executing
- Plans ahead and works in a systematic and organised way
- Follows directions and procedures
- Focuses on service user satisfaction and delivers a quality service to the expected standards
- Ability to work flexibly in response to changing priorities and to prioritise conflicting demands
- Ability to plan workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines
- Ability to show initiative and work independently without close supervision.
Adapting and coping
- Adapts and responds positively to change
- Manages pressure effectively and copes with setbacks
- Ability to adapt communication to suit different audiences.
The Care Inspectorate expects that all its employees, who can be, are registered and maintain an active registration with their relevant registering body throughout the duration of employment with the Care Inspectorate.
You will be required to maintain all necessary professional registration as required by the Professional Registration Policy - adherence to this policy is imperative.
Person specification
Job title: Inspection Planning Manager – Workforce Planning and Data
Attributes
Experience
Essential:
- General experience of workforce planning activities.
- Significant experience of office management
- Staff supervision, systems and processes
- Workload planning, prioritisation and allocation
Desireable:
- Experience of collaborative/ partnership working.
Education, qualifications and training
Essential:
- Qualified to SCQF level 5
- Commitment to own CPD.
Desireable:
- Qualification at SCQF Level 6/7 in relevant subject area (i.e. Highers / HNC)
Skills and knowledge
Essential:
- Sound knowledge of Microsoft Excel and Power BI
- The ability to communicate effectively, both verbally and in written form.
- The ability to undertake performance and information analysis in order to formulate and implement strategies and actions effectively.
- Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
- Ability to translate plans into action.
- Effective negotiating and influencing skills
- Demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems.
- Demonstrate understanding of equality and diversity.
- IT literate, demonstrating experience of IT systems and processes, using the most effective methods to communicate and manage information.
Desireable:
- Understanding of project management
Key performane outcomes
Leading others
Essential:
- Ability to provide leadership, a clear sense of purpose and direction to staff.
- To effectively deploy staff and other resources to achieve corporate aims, objectives and targets.
- Ability to ensure that the planning function conducts itself in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.
Desireable:
- Demonstrates experience of delivering change and improvement at an operational level.
Management of resoures
Essential:
- Ability to bring together the overall work of a team of staff and involve team members in decision-making.
- Manage resources and budgets effectively and in accordance with Care Inspectorate’s corporate aims and objectives.
- Delegates effectively to others.
- Identifying skills and experience of individual staff and making the best use of resources.
- The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
- Ability to drive continuous improvement
- Applies rules and procedures sensibly.
Effective communication
Essential:
- Articulate and positive communicator both in verbal and written communication skills.
- Ability to express ideas clearly and concisely and adapt communication to suit different situations.
- Ability to form constructive relationships with managers and staff at all levels of the organisation.
- Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables.
Desireable:
- Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Demonstrable ability of promoting, leading and implementing strategies and change programmes.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
- Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.
Desireable:
- Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.
Objective decision making
Essential:
- The ability to assist key stakeholders to develop strategies and action plans with others, in line with corporate aims and objectives.
- Demonstrates an analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
- Ensures that team members have appropriate support, resources and authority levels to make decisions quickly and effectively.
- Encourages and supports devolved decisions-making.
- Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
- Ability to take responsibility for difficult decisions and to remain resilient against possible criticism.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.