Person specification

Job title: Accountant

Attibutes

Experience

Essential:

• Demonstrable experience in a Finance environment.
• Experience of managing and leading a team.

Desirable:

• Knowledge of process improvement and LEAN techniques.
• Experience and knowledge of Public Sector.

Education, qualifications and training

Essential:

• Educated to SCQF level 9
• Membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent.

Desirable:

• Membership of a CCAB accounting body.

Skills and knowledge

Essential:

• Excellent knowledge of Microsoft Office suite, particularly Excel.
• A thorough knowledge of integrated financial accounting systems
• Accounting expertise in interpreting and applying accounting standards and guidance and other resource information.
• Experience of working in a business partnering role to support budget managers
• Ability to prepare financial reports.
• Annual Accounts preparation.
• Budgeting and budgetary control.
• Excellent negotiation and influencing skills.
• Good judgement and decision-making skills.
• Ability to analyse numerical and written information and present results in a clear and concise format.
• Concise and clear oral, written and presentation skills.
• Ability to work under pressure with strict deadlines.
• Planning and organisation skills.

Desirable:

• Oracle financial systems experience.
• Experience of a coaching culture and using coaching to support staff.

Key performance outcomes

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
• Ability to explain complex financial information to a range of audiences including non-specialists.
• Listens to feedback and ideas from others and takes appropriate and considered action.

Impact and influence

Essential:

• Demonstrates ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential:

• Identifies gaps in process and performance and makes appropriate suggestions for improvements.
• Aware of trends and changes and maintains professional knowledge and skills.
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision-making:

Essential:

• Demonstrates analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
• Ability to analyse complex information.

Planning and organising

Essential:

• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Team working

Essential:

• Contributes to and supports the work and decisions of the team.
• Contributes to the shared vision and purpose and shares this effectively.
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.

Person specification

Job title: Senior Communications and Engagement Lead

Attributes

Experience

Essential:

• Knowledge and experience of working in and across a complex stakeholder landscape.
• Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
• Experience of working with different stakeholder groups, both external and internal.
• Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
• Experience of working on digital transformation projects

Desirable:

• Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.

Education, qualifications and training

Essential:

• Communications-based subject or equivalent.

Desirable:

• Educated to Degree level or equivalent.

Skills and knowledge

Essential:

• Highly developed specialist knowledge.
• Effective written and oral communication skills.
• Excellent organisation skills.
• Proficiency in MS Office, including PowerPoint ab
• Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
• Strong project management skills.
• Ability to work with minimal supervision.
• Ability to work flexibly dealing with changing priorities at short notice.
• Ability to work both independently as part of a team.

Desirable:

• Knowledge of the social care sector.

Key performance outcomes

Effective communication:

• Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
• Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
• Strong collaboration and stakeholder engagement skills.
• Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.

Impact and influence:

• Demonstrable ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Objective decision making:

• Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
• Ability to analyse complex information.

Planning and organising:

• Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Team working:

• Contributes to and supports the work and decisions of the project team.
• Contributes to the shared vision and purpose and shares this effectively.
• Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Senior Intelligence Analyst

Attributes

Experience

Essential:

• Experience of providing a professional analytical service with a high level of autonomy.
• Significant experience of using a range of analytical methods to gain insight from large volumes of data and intelligence. Experience in presenting complex analysis clearly both in writing and orally, using an appropriate style that takes account of the needs of the intended audience.
• Experience leading projects and supervising the work of other professionals.
• Experience in most of the following:
  • intelligence analysis
  • statistical analysis and reporting
  • data science
  • data development and management
  • data visualisation, including geographical data
  • performance measurement and reporting

Desirable:

• Management or supervisory experience.
• Developing the skills and capabilities of other team members.
• Delivering an intelligence analysis service.
• Experience in contributing analysis to published reports and research papers.

Education, qualifications and training

Essential:

• Educated to SCQF Level 9 in a subject with a significant numerical component.
• Evidence of commitment to continuing professional development.

Desirable:

• Formal Intelligence Analysis qualification.
• Masters level qualification in a relevant discipline (e.g. data science; statistics; mathematics).

Skills and knowledge

Essential:

• Excellent analytical thinking and reasoning skills.
• The ability to identify key trends in data and add value to analysis.
• Advanced data, statistical and analytical skills, with excellent IT skills.
• Experienced user of statistical, data management, data visualisation and business intelligence software for ETL and reporting purposes (e.g. R, Python, SQL, SAS, Power pivot, PowerBI,).
• Excellent data management and manipulation skills.
• Understanding of data quality issues and validation techniques.

Desirable:

• An understanding of Care Inspectorate data and strategic issues in the Care Inspectorate.
• Knowledge of relevant national data sources including open data
• Public sector/care services experience
• Code of Practice for Official Statistics Code

Key performance outcomes

Effective communication: 

• Articulate and positive communicator on a 1-1 basis and in larger groups;
• Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences;
• Addresses difficult issues so people are kept well informed and do not need to resort to the grapevine.

Impact and influence:

• Adopts a collaborative approach in setting stretching but realistic deadlines and targets for themselves and their team.
• Uses evidence to influence others towards a course of action.
• Builds a network of contacts to increase circle of influence.
• Uses the aims of the corporate plan to evaluate options.
• Influences others by example and acts as a professional role model.
• Focuses on key benefits to get message across.

Improvement focus:

• Identifies gaps in performance and makes appropriate suggestions for improvements;
• Aware of trends and changes and maintains professional knowledge and skills;
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• Encourages and promotes new ideas and expects others to do likewise.

Leading others:

• Delegates authority and responsibility to allow autonomous working and provides appropriate support.
• Recognises individual and collective achievement.
• Clearly demonstrates and communicates the values and goals of the Care Inspectorate.
• Ensures information and skills are shared effectively with their team.
• Coaches team members and seeks opportunities for team members to coach and mentor each other.

Objective decision making:

• Encourages and supports decisions of team members.
• Considers Care Inspectorate values in relation to impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Makes effective decisions based on critical evaluation of all the relevant facts and evidence.
• Demonstrates analytical and systematic approach to problem solving;
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
• Ability to analyse complex information.

Planning and organising:

• Excellent organisational skills, a good planner and manager of own and other’s work, and ability to take initiative and be highly proactive in progressing work;
• Involves others where appropriate and optimises resources to achieve desired results;
• Regularly reviews joint goals and targets and reprioritises where necessary
• Delegates effectively to others and optimises resources to achieve desired results.
• Allocates people and resources effectively by taking account of individual strengths and development needs.
• Plans for the short, medium and long term in conjunction with colleagues.
• Recognises the need to be flexible in order to meet changing priorities.

Team working:

• Provides leadership to the team, supervising, supporting and motivating team members.
• Understands different team roles and adapts to a range of roles within the team.
• Understands different team roles and adapts to a range of roles within the team.
• Contributes to the shared vision and purpose and shares this effectively;
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role.  Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Customer Support Adviser

Attributes 

Experience

Essential:

• Demonstrate a successful track record within a similar role.
• Previous experience working in a busy Contact Centre dealing with complex issues.

Desirable:

• Experience of working with external/internal contacts at all levels. 
• Experience of working within the social care sector.

Education, qualifications and training

Essential:

• Educated to SCQF level 4 or level 5 (i.e. standard grade) or equivalent.

Desirable:

• NVQ/SVQ level 2 or 3 in Customer Service or Call Handling.

Skills and knowledge

Essential:

• Excellent communication skills.
• Excellent verbal communication techniques in order to draw out and gather correct information and gain confidence from caller.
• Knowledge of customer service principles and practice.
• Listening skills.
• Problem solving skills.
• Good data entry/keyboard skills.
• Ability to work on own initiative and prioritisation of workload.
• Ability to meet deadlines.
• Ability to use own judgement within identified boundaries.
• Ability to remain professional even when dealing with difficult or confrontational callers.

Key performance outcomes

Effective communication:

• Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
• Listens actively to people, questions and checks understanding.

Planning and organising:

• Uses a systematic approach to make efficient use of time and manage workload. 
• Recognises the need to be flexible in order to meet changing priorities.
• Prioritises work effectively to meet deadlines and objectives.

Flexibility:

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and will take appropriate and considered action.
• Adapts well to change, adjusting priorities as required.
• Is able to work confidently within a changing environment.

Team working:

• Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
• Values and makes use of the skills, knowledge and experience of others.
• Works co-operatively and supportively with others.

Personal accountability and responsibility:

• Takes responsibility for decisions and actions taken.
• Maintains a high standard of work and actively seeks out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for identifying and addressing areas of personal and professional development.

Please note – these are key performance outcomes to be used to recruit into the role.