Person specification

Job title: Service Manager Early Learning and Childcare   

Attributes

Experience

Essential:

• Experience of managing and delivering scrutiny and assurance activity.
• Experience of managing scrutiny and assurance teams operationally.
• Direct experience of supporting improvement and building capacity through self-evaluation. 
• Highly skilled and experienced in the ‘art of inspection’.
• Experience of planning scrutiny and assurance programmes, including those delivered in partnership with others.
• Significant experience in social work/social care in children’s services.
• Experience of stakeholder engagement at both a strategic and operational level, particularly during the inspection process, delivering feedback and dealing with challenges to the inspection processes and findings.
• Experience in quality assurance, self-evaluation, performance management and the recruitment, training, development and support of staff.
• Significant experience operational scrutiny activity and professional regulatory practice within the health and social care, or other relevant sectors.
• Demonstrable evidence of embedding sustainable transformational change.

Desirable:

• Direct experience of developing and applying quality frameworks to support self-evaluation, scrutiny and improvement.

Education, qualifications and training

Essential:

• Educated to degree level or equivalent.
• Appropriate professional qualification.
• Commitment to own CPD.
• A qualification in quality management/ scrutiny and improvement such as EFQM and PSIF.

Skills and knowledge

Essential:

• The ability to provide leadership and direction to a diverse, multi-disciplinary team of professional staff.
• Demonstrate significant knowledge and direct first hand experience of inspection/regulation of care in a children’s setting.
• Demonstrate significant skills and knowledge of quality assuring inspection processes and reports.
• Demonstrate commitment to the principles of the Public Service Reform (Scotland) Act 2010 and the principles of better regulation.
• Be adept at challenging traditional thinking in a positive and constructive way.
• Excellent communicator, both verbally and in written form.
• Politically astute.
• Ability to translate plans into action.
• Excellent negotiation and influencing skills.
• Demonstrate broad knowledge of working with inspection/regulation of care.
• Knowledge of trends and changes within social work and social care with an understanding of Equality and Diversity issues.
• IT literate, using the most effective methods to communicate and manage information.

Desirable:

• Knowledge and understanding of health/social care practice, theory, policy and research.
• Demonstrate understanding of corporate social responsibility, whereby social and environmental concerns are voluntarily integrated to business operations and stakeholder interaction.
• Understanding of, and ability to demonstrate, the management of complex projects.

Key performance outcomes

Leading others

Essential:

• Ability to provide credible and authentic professional leadership, with a clear sense of purpose and direction to effectively lead a key professional function within the Care Inspectorate.
• Ability to effectively deploy staff and other resources to achieve performance objectives.
• Ensure that staff working in inspection in respect of children’s services conduct themselves in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.
• Demonstrate ability to provide leadership and strategic management direction for multi disciplinary, professional teams and bring together groups from different disciplines/bodies.

Management of resources

Essential:

• Ability to bring together the overall work of a multi-disciplinary team of staff.
• Ability to manage resources in achievement of the Care Inspectorate’s objectives.
• Ability to bring together the overall work of a team of staff, determining the “tone” for a significant area of the organisation’s work and promoting a corporate vision.
• Ability to manage resources in achievement of the Care Inspectorate’s objectives.

Desirable:

• Ability to drive continuous improvement and manage business planning and performance processes.

Effective communication

Essential:

•  Articulate and positive communicator both in verbal and written communication skills.
• Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.

Desirable:

• The ability to build and guide key stakeholder strategies and manage relationships to secure or improve delivery of key programme or service outputs.

Impact and influence

Essential:

• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrate personal resilience, being able to work flexibly under to deliver tangible results.
• Demonstrates ability to influence at all levels.
• Ability to promote, lead and implement strategies and change programmes to improve the development and quality of services.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
• Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desirable:

• A proven track record of promoting, leading and implementing strategies and change programmes to improve the development and quality of services
• Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential:

• The ability to assist the Chief Inspector Early Learning and Childcare  Services   to set, in consultation with others, the overall agenda, long term objectives and performance standards for the Directorate.
• Demonstrate analytical and systematic approach to problem solving.
• Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
• The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Please note – these are key performance outcomes to be used to recruit into the role.  Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Health and Safety Officer

Attributes

Experience

Essential

• Considerable experience in a similar role.
• Experience of maintaining statutory H&S information, preparing performance information and case management.
• Delivery of a high standard of customer support.
• Communication with all stakeholders including Executive Team, Partnership Forum representatives and staff.
• Completion of DSE Assessments, risk assessments and initial incident investigation.

Education, qualifications and training

Essential

• NEBOSH Certificate in Occupational Safety and Health or be willing to undertake this.
• Full UK driving license with less than six penalty points.

Desirable

• IOSH membership.
• Fire Door Visual Inspector.

Skills and knowledge

Essential

• Excellent working knowledge of all MS Office 365 applications.
• You will have good communication skills with an excellent attitude towards delivering a high standard of customer support to our internal and external customers.
• A general knowledge of health, safety and fire regulations and requirements, as well as data protection.
• Ability to manage conflicting priorities and work to tight deadlines.
• Aptitude for developing effective solutions to health and safety issues.

Desirable

• Working knowledge of MS Teams, Sharepoint
• Experience of MS Forms, Power Automate, Power BI, providing H&S training to others.

Key Performance Outcomes

Effective communication

Essential

• Ability to select appropriate communication, style and methods depending on the needs and abilities of the audience.
• Demonstrate clear and concise verbal and written communication skills.
• Listens actively and questions to check understanding.

Partnership working

Essential

• Respect others, recognise and value difference and diversity and be aware of the impact of your views on others.
• Ability to quickly build rapport and collaborative working relationships with internal and external stakeholders.

Objective decision-making

Essential

• Demonstrates analytical and systematic approach to problem solving.
• Understands the limits of their knowledge and experience and when decisions need to be referred to others.
• Ability to act consistently with Care Inspectorate values to achieve the desired outcomes.

Planning and organising

Essential

• Ability to plan workload effectively in the short, medium and long term in conjunction with others.
• Ability to forward think and be innovative in developing solutions.
• Ability to prioritise effectively and achieve deadlines in a changing environment.
• Demonstrates initiative, drive, and determination to complete tasks and achieve objectives.

Team working

Essential

• Works collaboratively with a wide range of teams across the Care Inspectorate and SSSC.
• Demonstrates personal commitment when working with colleagues.

Personal accountability and responsibility

Essential

• Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for own actions and decisions.

Please note – these are key performance outcomes to be used to recruit into the role.
Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specification

Job title: Strategic Data Officer

Attributes

Experience

Essential:

• Working with large datasets
• Experience in some of the following
• Working with large datasets
• Statistical analysis and reporting
• Data management
• Identifying and resolving data quality issues
• Performance measurement and reporting
• Experience of working with external/internal contacts at all levels

Desirable:

• Experience of working within the social care sector.
• Experience of working with confidential and sensitive data.
• Knowledge of and experience in using the Care Inspectorate’s ICT systems (especially in a strategic context).

Education, qualifications and training

Essential:

• Educated to HNC level or equivalent.

Skills and knowledge

Essential:

• Competent and experienced in the use of MS office packages, particularly in the use of Excel and Word.
• Experienced in working with data to produce accurate, meaningful and well-presented tables and charts of data.
• Effective written and oral communicator.
• Well developed interpersonal skills.
• Good literacy skills.
• Understanding of data quality issues.

Desirable:

• Experience in the use of Excel functions such as lookup formulas and pivot tables.
• Experience of sampling and survey design.

Key performance outcomes

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups of all levels both within and external to the organisation.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential:

Ability to give realistic advice, based on relevant, up to date and verifiable information.

Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential:

• Identifies gaps in performance and makes appropriate suggestions for improvements.
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
• The ability and willingness to learn new skills quickly.

Planning and organising

Essential:

• The ability to manage workloads under pressure to tight deadlines.
• The ability to work autonomously with the minimum of supervision
• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Flexibility

Essential:

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and takes appropriate and considered action.
• Adapts quickly in a fast-paced environment, adjusting priorities as required.
• Understand where a flexible approach is required.

Team working

Essential:

• Contributes to and supports the work and decisions of the team.
• Contributes to the shared vision and purpose and shares this effectively.
• Works collaboratively with a wide range of teams across the Care Inspectorate and external agencies.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Person specificaton

Job title: Payroll and Workforce Information Assistant

Attributes

Experience

Essential:

• Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face).
• Prioritising and managing workload under broad guidance.
• Working with large datasets, particularly numerical data.

Desirable:

• Working in an administrative/office-based environment.
• Working in a local authority or public body setting.
• Coordinating and designing processes.
• Working with payroll
• Working with Resourcelink or a similar HR/payroll system.
• Working in Corporate Services (HR, Finance or IT) in a public sector setting.
• Use of SharePoint and Microsoft 365 in a workplace setting
• Working with Microsoft Power BI and Power Automate

Education, qualifications anad training

Essential:

• Significant skills and experience to SCQF Level 6

Desirable:

• A qualification at SCQF level 6 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
• European Computer Driving Licence (ECDL) or a similar qualification, demonstrating your ability in using Microsoft Office suite effectively, particularly Office 365.
• Desire to work towards, Chartered Institute of Payroll Professionals membership (CIPP).

Skills and knowledge

Essential:

• Excellent customer service skills.
• Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials).
• IT literate – particularly with Microsoft office 365 suite.
• Excellent numeracy skills and basic statistical analysis
• Able to present information logically and concisely.
• Knowledge of Microsoft Power BI and Power Automate. 
• Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay).
• Basic knowledge of accounting procedures.

Desirable:

• Knowledge of Microsoft 365.
• Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel and Power BI).
• Knowledge of the Local Government Pension Scheme (LGPS)
• Knowledge of HR policies and procedures.

Key performance outcomes

Effective communication:

• Demonstrate clear and concise verbal and written communication skills.
• Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
• Listens actively and questions to check understanding.

Team working:

• Ability to contribute to and support the work and decisions of the team.
• Ability to work co-operatively and supportively with others.
• Values and makes use of skills, knowledge and experience of others.

Improvement focus:

• Contributes to the development of new ideas, policies & procedures where appropriate.
• Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date.
• Seeks opportunities for learning and personal development.

Personal accountability and responsibility:

• Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
• Demonstrates initiative within own area of expertise.
• Takes responsibility for own actions and decisions.

Working in partnership:

• Openly shares information as and when appropriate, maintaining confidentiality as appropriate.
• Respects others recognises and values differences and diversity.
• Keeps others information of progress of work plan, targets, etc.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.