Job profile

Job title: Senior Improvement Adviser - Registered Nurse (focus on health and wellbeing)

Reporting to: Quality Improvement Manager (Health and Social Care Improvement Team)

Principal working contacts

Internal

• Quality Improvement Manager and Chief Nurse
• Health and Social Care Improvement Team
• Chief Inspectors
• Head of Quality Improvement and Participation
• Quality Improvement Support Team
• Involvement and Equalities Team
• Senior Leadership Team
• Scrutiny and Assurance Service Managers, Team Managers, and Inspectors
• Policy Team Intelligence Team and Communications team

External

• Scottish Government policy leads
• Service providers and care service staff
• Other regulatory, scrutiny and improvement bodies
• NHS boards staff and agencies, local authorities, partnerships, and integrated joint boards
• National specialist groups, e.g. Continence specialists, Nutrition specialists
• Members of the public and other stakeholders
• Professional Bodies and Royal Colleges

Job purpose

Working alongside the Care Inspectorate’s Chief nurse and Quality Improvement Manager and under the umbrella of Quality Improvement and with close collaboration with Scrutiny and Assurance. The post holder will promote standards and good practice in nursing-based care and support:

• Provide all round knowledge of the health and wellbeing of adults and older people in addition to specialist skills and knowledge in one of the following areas:
  • tissue viability
  • nutrition
  • promoting continence
  • palliative and end of life care
  • frailty
• Provide general health and wellbeing advice, guidance to all teams in across the Care Inspectorate, and signpost where appropriate to specific support.
• Lead and develop aspects of the Care Inspectorate’s health and social care quality improvement functions based on current and emerging models of delivery that will facilitate improvements in practice in care services and improve the outcomes for people experiencing care.
• Build the capability and confidence of inspectors across inspection, complaints, and registration teams, in specific topic areas, supporting their learning and development and keeping the evidence base of practice current.
• To support and shape scrutiny methodology as needed.
• Develop resources to support the health and wellbeing of people experiencing care for use both internally and externally.
• Build and develop strategic partnerships across the health and social care landscape to support the delivery of health and wellbeing improvement advice and quality improvement support.

Key responsibilities

• To build capacity for health and wellbeing quality improvement in the care sector and in the Care Inspectorate, across all scrutiny and quality improvement activities.
• To ensure professional advice is provided and sourced to support the Care Inspectorate in the delivery of its scrutiny and improvement activities.
• To lead the development of specific health and wellbeing focused quality illustrations / indicators, tools and improvement support materials to support the current inspection frameworks for use by inspectors and in care services.
• To develop and maintain the relationships with national bodies/improvement bodies to co-create developments in health and social care improvement, developing guidance, sharing good practice, and expert advice and support.
• To lead in ensuring the development of effective practice materials for use by inspectors and care services.
• To advise on quality improvement design and delivery to ensure the scrutiny and improvement plan is met, and to determine impact, ensuring that health and wellbeing priorities are addressed.
• To provide expert advice and guidance to internal and external stakeholders on health and wellbeing improvement in social care.
• To promote the Care Inspectorate’s improvement work and to maintain the organisation’s reputation for supporting the development of high-quality, safe, compassionate care.
• To establish and maintain robust working relationships with stakeholders across the health and social care sectors.
• To maintain and further develop skills in quality improvement and safety including coaching, mentorship and facilitation of staff and managers both internally and externally.
• To challenge outdated and unsafe practice directly with service providers, sharing evidence from research and expert advice to shift practice and achieve the necessary improvement in care quality.
• To support the delivery of the Care Inspectorate’s corporate plan.
• Monitor, evaluate, and report on all key areas and tasks advising on progress and challenges regularly.
• To carry out any other reasonable tasks necessary to support the Care Inspectorate’s business.

Relationship management

• Work with the Care Inspectorate’s Chief Nurse, Quality Improvement Manager, Head of Improvement Support and Chief Inspectors to develop and facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
• Ensure effective communication of the Care Inspectorate’s quality improvement support role in social care to practitioners and managers in the health sector.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job may require extensive travel and involve overnight stays. This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

The post holder will be expected to work autonomously in the main but also within a group, with agreed priorities and objectives. Objectives for this post will be agreed jointly with the relevant line manager and Head of Improvement Support and will be reviewed on a regular basis.

Job profile

Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)
Responsible to: Senior Improvement Advisor – Quality Improvement Support Team (QIST)

Principal working contacts
• Quality Improvement Manager – QIST
• Quality Improvement Support Team / improvement programmes and leads
• Improvement support officer / assistants
• Health and Social Care Improvement Team
• AHP Consultant / Chief Nurse
• Equalities and Involvement Team manager and team
• Care Inspectorate scrutiny teams / senior colleagues
• Intelligence Team / Communication Team / policy analysts
• External partners and agencies

Job purpose
• To provide effective high quality project and business support to the Quality Improvement Support Team
• To support the implementation of the quality improvement and involvement strategy and Improvement and participation yearly Plan, aligned to the Corporate Plan, which is delivery focused, ensuring the needs of all users are met in a consistent, efficient and effective manner.

Key responsibilities
• Organise and plan work appropriately to ensure the provision of efficient business and project support to the Quality Improvement Support Team which supports the implementation of the Quality Improvement and Involvement Strategy and the delivery and implementation of their Quality Improvement work.
• Maintain appropriate systems for supporting the Quality Improvement Support Team’s work and activity.
• Undertake specialist activities, in accordance with procedures or instructions, to support the Quality Improvement Support Team.
• Prepare agenda and paperwork for meetings as required.
• Organise, attend and participate in quality improvement workshops, events and meetings as required to take attendance, evaluations, notes, actions from meetings, prepare minutes/feedback and distribute.
• Arrange local / national improvement visits / workshops / webinars and other visit arrangements, liaising with service providers and other external agencies to agree arrangements.
• Update computerised information systems, extracting and collating information from manual files and other records as required.
• Distribute information within the Care Inspectorate to the Quality Improvement Support Team, Scrutiny & Assurance colleagues and external agencies as required.
• Obtain information from the team and/or other external agencies as required.
• Act as the initial point of contact for the team, including assessing priorities, managing time, diaries, arranging meetings, managing enquiries and requests as necessary.
• Organise and communicate project timelines appropriately to ensure the smooth running of quality improvement workshops / team projects, other activities.
• Provide and maintain high quality statistical information and data analysis from workshops, projects and other records as required together with distribution of information to the team.
• Update the Quality Improvement Support Teams’ Hub and intranet pages.
• Promote the team’s work using social media and the intranet.

People management
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management
• Establish and maintain good working relationships the Quality Improvement Support Team and all internal and external stakeholders associated with the team to ensure effective and efficient business and project support.
• Establish good working relationships with service providers and other external agencies and promote the role and function of the Quality Improvement Support Team.
• Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
• Ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties
• This job may require some travel and may involve some overnight stays and unsocial hours.
• This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Information Governance Lead

Responsible to: Head of Intelligence

Principal working contacts

Internal

• Senior Information Risk Owner (SIRO)
• Deputy SIRO
• Executive Directors and senior managers
• Information Asset Owners and Administrators
• Internal subject matter experts in related disciplines
• Head of IT Service Delivery, Organisation and Workforce Development, Legal
• Services and Customer Services
• Information Governance Team
• Managers and employees of the Care Inspectorate

External

• UK Information Commissioner
• Scottish Information Commissioner (SIC)
• National Records of Scotland
• Care Inspectorate strategic partners
• Care service providers and people experiencing care
• Members of the public

Job purpose

The post holder will provide the Care Inspectorate with leadership in information governance and assurance, internally & externally. They will be the prime source of expert advice and policy development, to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance. They will also assure the Care Inspectorate that it is meeting its statutory and legal obligations and be capable of acting as Data Protection Officer as defined under the UK General Data Protection Regulation (GDPR) 2018 and Data Protection Act 2018.

The post holder will lead on delivering information governance support across the Care Inspectorate, supported by the Deputy SIRO and the Information Governance team, and will bear responsibility for performance and/or service delivery. The post holder will be responsible for managing their own and their team’s workload ensuring that work is completed to the required high standard in a timely fashion. The post holder must possess highly developed specialist knowledge, underpinned by theory and experience.

Key responsibilities/accountabilities

Operational management

• Develop and implement corporate strategy, policies and procedures to support IG and effective use of information, in line with business and legal requirements and ensure that they are kept up to date and in line with changes to the Care Inspectorate’s internal and external operating environment.
• Coordinate the identification, assessment, reporting and management of risk in relation to all aspects of information governance (IG) within the Care Inspectorate, including regular review of the Information Risk Register and reporting to the Senior Information Risk Owner (SIRO) and Senior Management Team.
• Monitor and report on compliance and performance as required by Care Inspectorate governance arrangements and lead on creating and implementing improvement plans.
• Be capable of acting as Data Protection Officer for the Care Inspectorate and acting as key contact with the supervisory authority and leading on preparations for and on-going compliance with the requirements of the General Data Protection Regulation and revised UK Data Protection Act.
• Support the proportionate, lawful and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy notices, Data Protection Impact Assessments and Compliance Checks.
• Develop, oversee and monitor IG training for staff, implement clear and robust information and data handling standards and procedures, raise awareness of IG responsibilities, and promote awareness and best practice.
• Coordinate and manage the organisation’s response to information security vulnerabilities and incidents.
• Coordinate and manage responses to all statutory requests for information received by the organisation, including Subject Access Requests and Freedom of Information (Scotland) Act requests.
• Develop and maintain corporate information governance tools and standards, for example, business and security classifications, metadata schemes, lifecycle retention schedules and information asset registers and ensure local implementation and compliance.
• Manage delivery of the Care Inspectorate’s Records Management.
• Improvement Plan and act as the statutory contact for Records Management, as required under the Public Records (Scotland) Act 2011.
• Support improvement of current record creation and record keeping standards to ensure that the Care Inspectorate is holding adequate records of business activity and decision making to meet statutory and legal requirements and as evidence of its accountability and transparency.
• Ensure that information governance requirements are integrated into business processes, standard operating procedures and organisational change.
• Advance the “digital by default” agenda and exploit opportunities to automate information governance through technology solutions and tools electronic record-keeping within Care Inspectorate systems.
• Observe the provisions of and adhere to all Care Inspectorate policies and procedures.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

• Demonstrate a commitment to Care Inspectorate’s aims, vision, values and overall objective of improving care in Scotland.
• Prepare and deliver briefings, reports and presentations on IG to colleagues within and outside the Care Inspectorate in a manner that is informative, contextual and easily understood.
• Provide advice and guidance to staff on IG issues, including statutory and regulatory compliance.
• Act as a subject matter expert and staff mentor on all aspects of information governance.
• Liaise with and build professional working relationships with partner organisations on IG matters.
• Monitor individual and service performance.
• Line manage and motivates staff.
• Conduct staff appraisals.
• Ensuring that the team deliver the information governance service to the required high standard.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Job profile

Job title: Accountant

Responsible to: Senior Accountant

Principal working contacts

• Head of Finance and Corporate Governance
• Finance & Procurement Manager
• Senior Accountant
• Finance Officers
• Transactions Manager
• Procurement Officer
• Senior Managers in the Care Inspectorate
• Internal and External Auditors

Job purpose

Support the Finance and Procurement Manager and the Senior Accountant to deliver a comprehensive finance service to the Care Inspectorate in line with Care Inspectorate policies. This role also supports the provision of financial services to the Scottish charity regular, OSCR.

Key responsibilities

Annual budget:

• Supporting the preparation of the annual budget, including reviewing financial plans to ensure high quality budget setting and monitoring.

Budget monitoring:

• Preparing monthly budget monitoring information to budget holders to meet their individual needs.
• Support budget managers with the management of their budgets by providing financial advice and guidance in line with financial regulations and other financial processes to make sure the operational requirements of the Care Inspectorate are met.
• Ensuring financial transactions are properly recorded.
• Developing financial management reports within the financial management system.

Reconciliations and ledger control:

• Reviewing suspense and control account reconciliations monthly.
• Ensure all month and year end procedures are performed within the timescales agreed with the Senior Accountant.
• Leading on the financial management of specific grant funded projects.
• Managing cashflow and banking arrangements for the Care Inspectorate.
• Prepare monthly grant in aid claims.

Annual accounts:

• Assisting in the production of the Care Inspectorate and OSCR’’s annual statutory accounts. This includes liaising with finance staff, budget holders and auditors, and ensuring all working papers are prepared to a high standard.
• Review monthly analysis to ensure information is accurate for our statutory accounts.

Other tasks:

• Prepare draft reports to Senior Managers and Committee.
• Providing financial training and ongoing support to non-finance staff.
• Developing procedures to ensure the integrity and accuracy of financial data.
• Maintaining and developing finance systems and processes including undertaking process improvement and LEAN reviews.
• Preparing or reviewing statutory returns, as required.
• Preparation and submission of quarterly VAT returns.
• Participation in Best Value reviews, including reporting on the findings.
• Supporting the maintenance and development of the financial system.
• Working in partnership with managers and key stakeholders to jointly develop finance plans necessary to support their operational plans.
• Support the Senior Accountant to risk assess applications to register services to ensure that services understand their responsibilities and are financially resourced to establish, maintain and improve service provision.
• Keeping up to date with developments in financial regulations/legislation and best practice, sharing knowledge across the team to ensure continuous development and improvements in the service offered.
• Actively contributing to the wider aims, workload and objectives of the finance function, ensuring that they are consistent with best practice and ensuring the provision of a sound finance service across the Care Inspectorate.

People management:

• Lead, manage and provide professional advice to the Finance Officers.
• Support, develop and coach direct reports through regular 1-1 supervision and appraisal and lead on consistent, high-quality practice amongst staff and support development.
• Promote a positive and inclusive working environment which supports continuous professional development.
• Manage the Finance Officers, reviewing work, prioritising and managing workload. Carry out training and development, recruitment and absence management.
• Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.

Relationship management:

• Model corporate behaviour and demonstrate commitment to organisation values.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.