Person specification

Published: 16 April 2024

Job title: Communications Manager

Attributes

Essential 

Desireable

Experience
  • Proven communications experience at all levels across an organisation.

  • Experience of line management of staff

Working with different contacts, external and internal. 

Experience of working within the public sector.

Education, qualifications and training

  • Educated to Degree level or equivalent.
Communications based subject or equivalent.

Skills and knowledge

  • Effective written and oral communication skills.
  • Excellent organisational skills.
  • Ability to supervise and manage staff and provide training and development opportunities to maximise resources.
  • Excellent IT skills including knowledge of Word, Excel, Access and email packages.
  • Excellent knowledge of internet and websites.
  • Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
  • Strong project management skills.
  • Ability to work with minimal supervision.
  • Ability to work flexibly dealing with changing priorities at short notice.
  • Ability work as part of a team.
Knowledge of the social care sector.

 

Competencies/Key performance outcomes 

Description

Effective communication

  • Articulate and positive communicator on a 1-1 basis and in larger groups.
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence 

  • Demonstrates ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus 

  • Identifies gaps in performance and makes appropriate suggestions for improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making 

  • Demonstrates analytical and systematic approach to problem solving
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
  • Ability to analyse complex information.

Planning and organising 

  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working 

  • Contributes to and supports the work and decisions of the team.
  • Contributes to the shared vision and purpose and shares this effectively
  • Works collaboratively with a wide range of teams across.

 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Downloads: 1079

Person specification

Published: 16 April 2024

Job title: Communications Coordinator

Attributes

Experience 

Essential: 

  • Demonstrates a successful record of accomplishment within a relevant role.

Education, qualifications and training

Essential:

  • Qualifications or skills and experience at SCQF Level 9 or above.

Desireable: 

  • Membership of a relevant professional body such as Chartered Institute of Public relations or Chartered Institute of Marketing.

Skils and knowledge

Essential:

  • Excellent communication skills.
  • Excellent literacy skills.
  • Consistently delivers creative solutions.
  • Manages conflicting priorities and works to tight deadlines.
  • Flexible and responsive, reacting positively to rapidly changing priorities and demands.
  • Works on own initiative and prioritises workload.
  • Excellent working knowledge of Microsoft Office software.
  • Excellent understanding of social media in an organisational setting.
  • Up-to-date knowledge, understanding and experience of the range of today’s communications disciplines and channels.
  • Understands how to monitor, measure and demonstrate success through analytics and appropriate performance measures.

Desireable: 

  • Experience using Joomla, Wordpress, Umbraco and other content management software.
  • Knowledge of the social care sector.

Key performance outcomes

Effective communication

Essential:

  • Expresses ideas clearly and concisely and to adapt communication to suit different audiences.
  • Produces written and verbal communication which is clear and concise.
  • Listens actively to people, questions and checks understanding.
  • Develops and maintains positive working relationships at all levels.

Desireable:

  • Plain English training or qualification.
  • Copywriting or proofing training or qualification.

Objective decision making

Essential:

  • Understands the limits of their knowledge and experience and when to refer decisions to others.
  • Acts consistently with the Care Inspectorate values to achieve the desired outcomes.
  • Keeps aims and objectives consistently at the heart of decision making.

Planning and organising

Essential:

  • Plans workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines.
  • Demonstrates attention to detail in all areas.
  • Shows initiative and proactively works without close supervision.

Team working

Essential:

  • Tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
  • Values and makes use of the skills, knowledge and experience of others.
  • Cooperates with and supports others.

Personal accountability and responsibility

Essential:

  • Takes responsibility for actions.
  • Maintains a high standard of work and actively looks for opportunities to improve their work.
  • Demonstrates initiative within own areas of expertise.
  • Ambitious and positive in quality assuring their work.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Downloads: 1325

Person specification

Published: 23 April 2024

Job title: Human Resources Adviser

Attributes

Essential

Desirable

Experience

  • Significant Human Resources (HR) generalist experience, with proven experience of managing complex employee relations matters.
  • Extensive working knowledge of employment legislation and its practical application.
  • Previous experience of restructuring and change management.
  • Demonstrable experience of developing and updating people management policies and procedures.
  • Previous experience of designing and delivering HR related training for staff at all levels.
  • Previous experience producing high quality written work including policies, procedures and meeting invite and outcome letters.
  • Previous experience working in the Care sector.

Education, qualifications and training

  • Hold a degree or similar equivalent qualification to a minimum of Level 9 of the SCQF Framework along with proven experience held in an HR Adviser/Business Partner roles.
  • Member of the CIPD
  • Relevant management qualification
  • Coaching qualification/experience
  • Mediation qualification/ experience
 

Skills and knowledge

  • Ability to build effective working relationships with stakeholders at all levels across the organisation.
  • Demonstratable interpersonal, communication and influencing skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong problem-solving skills with an ability to implement solutions
  • Ability to work effectively both independently and as part of a team.
  • Detail-orientated with strong organisational and time management skills. An ability to evidence working under pressure and meeting deadlines.
  • Proficiency in MS Office and HRIS systems.
  • Experience of working collaboratively with trade union representatives.

Key performance outcomes

Essential

Desirable

Effective communication

  • Demonstrate clear and concise verbal and written communication skills.
  • Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
  • Empathy and sensitivity in dealing with employee issues

Partnership working

  • Respect others, recognise and value difference and diversity and be aware of the impact of your views on others.
  • Ability to quickly build rapport and collaborative working relationships with internal and external stakeholders.

Team working

  • Ability to contribute to and support the work and decisions of the team.
  • Ability to work co-operatively and supportively with others. 

Objective decision making

  • Demonstrate analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgements based on professional expertise, relevant, up-to-date and verifiable information.
  • Ability to act consistently with the Care Inspectorate values to achieve the desired outcomes.
  • Ability to analyse complex information.

Planning and organising

  • Ability to plan and deliver own workload effectively in the short, medium and long term.
  • Able to prioritise effectively and achieve deadlines in a changing environment.
  • Demonstrate initiative, drive and determination to complete tasks and achieve objectives.
  • Ability to show initiative and work without close supervision.
  • Proactive and solution-orientated

Understands and uses appropriate methods and tools to meet targets.

 

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

Downloads: 1814

Person specification

Published: 07 May 2024

Essential criteria

Qualifications and registration

To become an inspector, you must be registered with or able to register, and hold a qualification that meets the registration requirements of, one of the following regulatory bodies:

  • Social Social Services Council (SSSC)
  • General Teaching Council (Scotland) (GTC)
  • Nursing and Midwifery Council (NMC) 
  • General Medical Council (GMC) Health and Care Professions Council (applies to the following roles only: occupational therapists, physiotherapists, speech and language therapists and practitioner psychologists)
  • Other equivalent professional bodies for the UK nations

Inspectors eligible to apply for registration with the SSSC must hold a suitable practice qualification at SCQF level. For more information on the list of suitable qualifications please see our recruitment web pages.

Inspectors must also hold or undertake an appropriate regulator's award from the list below:

  • Regulation of Care Award
  • PDA Scrutiny and Improvement Practice (Social Services) SCQF level 10

Experience

  • Senior professional experience, expertise and knowledge of adult social care or health care, early learning and childcare or children and young people sectors and
  • Experience of lead responsibility for complex professional practice through case management, managing people, projects or resources.

Skills

  • Ability to use evidence and knowledge to provide accurate, expert, insightful professional advice and judgements, which are based on clear and incisive thinking.
  • Ability to identify priorities and gather and analyse evidence to evaluate options before arriving at well-reasoned, justifiable decisions.
  • Ability to weigh up complex and conflicting evidence, reach robust judgements and record these.
  • Ability to communicate clearly, convincingly and succinctly to different audiences, verbally, in writing and virtually.
  • Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.
  • IT literate with a thorough understanding of Microsoft Office.

Key performance outcomes/competencies

Supporting and co-operating

  • Supports others and shows respect and positive regard
  • Puts people first, working effectively with individuals, teams and people who use care services
  • Behaves consistently with clear personal values and relevant professional standards of practice that complement those of the organisation
  • Understands the limits of their knowledge and experience and when decisions need to be referred to others.

Interacting and presenting

  • Communicates clearly and networks effectively, projecting credibility
  • Establishes good relationships and relates to others in a confident and relaxed manner
  • Considers Care Inspectorate values in relation to the impact of their decisions
  • Considers the wider context in which the Care Inspectorate operates.

Analysing and interpreting

  • Demonstrates analytical and systematic approach to problem solving
  • Gets to the heart of complex problems and issues
  • Applies own expertise effectively
  • Quickly learns and embraces new technology
  • Excellent written communication skills.

Creating and conceptualising

  • Open to new ideas and experience
  • Seeks out learning opportunities
  • Handles situations and problems with innovation and creativity
  • Thinks broadly and strategically
  • Supports and drives organisational change
  • Contributes to the development of operational processes and systems
  • Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements
  • Applies rules and procedures sensibly and understands where flexibility is required.

Organising and executing

  • Plans ahead and works in a systematic and organised way
  • Follows directions and procedures
  • Focuses on service user satisfaction and delivers a quality service to the expected standards
  • Ability to work flexibly in response to changing priorities and to prioritise conflicting demands
  • Ability to plan workload effectively in the short, medium and long term in conjunction with their line manager and work to strict deadlines
  • Ability to show initiative and work independently without close supervision.

Adapting and coping

  • Adapts and responds positively to change
  • Manages pressure effectively and copes with setbacks
  • Ability to adapt communication to suit different audiences.

The Care Inspectorate expects that all its employees, who can be, are registered and maintain an active registration with their relevant registering body throughout the duration of employment with the Care Inspectorate.  

You will be required to maintain all necessary professional registration as required by the Professional Registration Policy - adherence to this policy is imperative.

Downloads: 3217

Person specification

Published: 14 May 2024

Job title: Inspection Planning Manager – Workforce Planning and Data 

Attributes 

Experience

Essential:

  • General experience of workforce planning activities.
  • Significant experience of office management
  • Staff supervision, systems and processes
  • Workload planning, prioritisation and allocation

Desireable: 

  • Experience of collaborative/ partnership working.

Education, qualifications and training

Essential:

Desireable: 

  • Qualification at SCQF Level 6/7 in relevant subject area (i.e. Highers / HNC)

Skills and knowledge

Essential:

  • Sound knowledge of Microsoft Excel and Power BI
  • The ability to communicate effectively, both verbally and in written form.
  • The ability to undertake performance and information analysis in order to formulate and implement strategies and actions effectively.
  • Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
  • Ability to translate plans into action.
  • Effective negotiating and influencing skills
  • Demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems.
  • Demonstrate understanding of equality and diversity.
  • IT literate, demonstrating experience of IT systems and processes, using the most effective methods to communicate and manage information.

Desireable: 

  • Understanding of project management

Key performane outcomes

Leading others

Essential:

  • Ability to provide leadership, a clear sense of purpose and direction to staff.
  • To effectively deploy staff and other resources to achieve corporate aims, objectives and targets.
  • Ability to ensure that the planning function conducts itself in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance.

Desireable:

  • Demonstrates experience of delivering change and improvement at an operational level.

Management of resoures

Essential:

  • Ability to bring together the overall work of a team of staff and involve team members in decision-making.
  • Manage resources and budgets effectively and in accordance with Care Inspectorate’s corporate aims and objectives.
  • Delegates effectively to others.
  • Identifying skills and experience of individual staff and making the best use of resources.
  • The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
  • Ability to drive continuous improvement
  • Applies rules and procedures sensibly.

Effective communication

Essential:

  • Articulate and positive communicator both in verbal and written communication skills.
  • Ability to express ideas clearly and concisely and adapt communication to suit different situations.
  • Ability to form constructive relationships with managers and staff at all levels of the organisation.
  • Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables.

Desireable:

  • Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.

Impact and influence

Essential:

  • Demonstrates ability to influence at all levels.
  • Demonstrable ability of promoting, leading and implementing strategies and change programmes.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desireable:

  • Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential:

  • The ability to assist key stakeholders to develop strategies and action plans with others, in line with corporate aims and objectives.
  • Demonstrates an analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
  • Ensures that team members have appropriate support, resources and authority levels to make decisions quickly and effectively.
  • Encourages and supports devolved decisions-making.
  • Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
  • Ability to take responsibility for difficult decisions and to remain resilient against possible criticism.
Downloads: 1088

Person specification

Published: 16 May 2024

Job title: Applications Manager

Attributes

Experience

Essential

  • Considerable experience in leading digital/ software development in medium/large-scale public-sector projects, familiar with supporting cloud-based applications.
  • Demonstrate excellent technical expertise in areas including applications development and have a well-rounded understanding of computer systems and networks with the analytical skills needed to identify and troubleshoot issues that arise within applications and use problem-solving skills to determine the best solutions for these issues.
  • Proven experience of designing, building and delivering working solutions which meet customer needs.
  • Proven experience in a range of Internet / Intranet based technologies.
  • Experience of formal Project Management Methodologies. (Agile, Prince2)

Desirable

  • Experience of working with other regulatory bodies or partner scrutiny bodies.
  • Experience of working with Azure PaaS and DevOps environments.


Education, qualifications and training

Essential

  • Educated to SCQF level 9 in IT or graduate qualification in a software engineering or related field.
  • Evidence of continuous professional development.

Desirable

  • Membership of a Professional body, appropriate to Software Engineering
  • Project Management qualification


Skills and knowledge

Essential

  • Ability to provide user-centric solutions, which users find simple and intuitive to use.
  • Ability to challenge and test traditionally held views about web development, and contribute suggestions for continual improvement within IT.
  • Have high attention to detail and accuracy. § Excellent written and verbal communication and interpersonal skills across all levels in the organisation.
  • Proven ability to multitask in a fast-paced environment to deliver effective outcomes and meet targets on time.
  • Ability to prioritise workload.
  • Ability to evaluate the impact of decisions on stakeholders and include this in the decision-making process.
  • The ability to analyse complex issues related to digital applications and provide effective solutions
  • An ability to adapt to evolving technologies and the ability to bring innovative solutions to digital application challenges
  • Ability to make fully evaluated and firm recommendation and proposals to the IT Management Team
  • Strong decision-making and quality leadership skills to effectively motivate, develop and lead the team to complete necessary tasks.
  • Experience in reporting and providing status updates to senior management.
  • Experience in budget management.
  • Understand organisational motivations including problems, goals, and objectives.
  • Drive continuous improvements in process maturity.
  • Facilitation skills: ability to facilitate workshops with all staff levels.
  • The ability to build relationships and collaborate with other teams, fostering a positive working environment.

Desirable

  • Ability to align the application roadmap with the IT strategy
  • Ability to support the ongoing development of strategic plans.


Key performance outcomes

Service improvement

Essential

  • Uses knowledge and experience to gather and consolidate information to make appropriate changes and improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Encourages and promotes innovative ideas.
  • Ability to identify gaps in performance and make appropriate suggestions for improvement.
  • Demonstrate initiative, drive and determination to complete tasks and achieve objectives.


Leading others

Essential

  • Ability to provide leadership, a clear sense of purpose and direction.
  • Ability to take a flexible, pragmatic approach to support to effectively achieve performance objectives i.e. interim redeployment of team members.


Team working

Essential

  • Adapts to the team and builds team spirit.
  • Listens, consults others, and communicates proactively.
  • Demonstrates integrity.
  • Contributes to the shared vision and purpose and shares this effectively. Involves the team in decision and actions.
  • Ability to work effectively with members a multidisciplinary team to deliver business improvement.


Effective communication

Essential

  • Listens to, understands, and communicates complex and multi-stranded information from a range of sources, adopting effective questioning techniques to elicit and appreciate a range of views.
  • Ability to negotiate with others in a way that suits the situation, demonstrating a prominent level of theoretical and practical knowledge.
  • Ability to express ideas clearly and concisely, explain intricate and complicated concepts and ideas.
  • Excellent verbal and written communication skills.
  • Equally at ease in technical discussions with IT colleagues as well as business discussions with senior managers and employees.
  • Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
  • Ability to explain IT concepts and issues in a straightforward way, without using technical jargon.
  • Ability to advise, persuade and influence people in a professional and effective manner.


Objective decision making

Essential

  • Demonstrates analytical and systematic approach to problem solving and decision making.
  • Ensures the Business Analysis team has the appropriate support, resources, and authority levels to make decisions quickly and easily.
  • Encourages and supports decisions of team members.
  • Considers Care Inspectorate values in relation to the impact of their decisions and considers the wider context in which the Care Inspectorate operates.
  • Ability to work autonomously.
  • Ability to make appropriate and realistic judgements based on professional expertise, relevant, up to date and verifiable information.


Planning and organising

Essential

  • Ability to plan, execute, track and report on delivery progress against requirements.
  • Works in a systematic, methodical, and orderly way.
  • Regularly reviews workloads, goals and targets with team and prioritise where necessary.
  • Uses 1-1 supervision to support team members to plan workloads.
  • Delegates effectively to others and optimises resources to achieve desired results.
  • Focuses on customer needs and satisfaction.
  • Sets ambitious standards for quality and quantity and monitors and maintains quality and productivity.


Flexibility

Essential

  • Encourages a flexible, positive approach to work in their team.
  • Applies regulation and standards sensibly and understands where a flexible approach may be required.
  • Works productively in a high-pressure environment.
  • Adapts to changing circumstances.
  • Has a flexible and pragmatic approach to ideas and change initiatives.
  • Is open minded to suggestions about how to improve processes within the Care Inspectorate.
  • Exercises professional judgement when considering options and outcomes.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Please note – these are key performance outcomes to be used to recruit into the role.

Downloads: 1102

Person specification

Published: 16 May 2024

Job title: Personal Assistant

Attributes 

Experience

Essential 

  • Extensive secretarial/office experience.
  • Experience of interpreting the business conducted at meetings and producing accurate minutes to reflect discussion and decision.
  • Experience of providing administrative support at senior level.
  • Experience of preparing basic reports for submission to senior members of staff.

Desirable

  • Ability to develop and produce correspondence and emails on behalf of the Director.

Education, qualifications and training

Essential 

  • Educated to SCQF level 5 (i.e. standard grade or equivalent).

Desirable

  • Hold a relevant qualification in administration, and/or secretarial studies at SCQF Level 7 or above (e.g. HNC/D or equivalent.)

Skills and knowledge

Essential 

  • Excellent communication and negotiation skills
  • Excellent organisational, planning and decision making skills.
  • Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
  • Experience of developing processes and procedures
  • Good working knowledge of IT packages including Microsoft Applications and database input.
  • Ability to translate plans into action

Key performance outcomes

Effective communication

Essential 

  • Ability to prepare written communication to a high standard.
  • Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
  • Ability to form constructive working relationships with people at all levels in the organisation.
  • Regularly communicates with and ensures they are accessible to colleagues and key contacts.
  • Ability to communicate decisions to colleaguesand key contacts.

Objective decision making

Essential 

  • Demonstrates ananalytical and systematic approach to problem solving.
  • Encourages and supports decisions of colleagues and key contacts.
  • Considers Care Inspectorate values in relation to the impact of their decisions.
  • Considers the wider contextin which the Care Inspectorate operates.

Desirable

  • Ability to express and present complex information.

Planning and organising

Essential 

  • Ability to react to changing priorities and manage conflicting demands.
  • Ability to forward plan and prevent any operational difficulties.
  • Uses a systematic approach to make efficientuse of time and manage workload.
  • Recognises the need to be flexible in order to meet changing priorities.
  • Follows directions and procedures.

Flexibility

Essential 

  • Demonstrates a flexible, positive approach to work.
  • Listens to feedback and ideas from people and will take appropriate and considered action.
  • Adapts well to change, adjusting priorities as required.
  • Ability to apply skills flexibly as required.

Personal accountability and responsibility

Essential

  • Contributes to the development of operational processes and systems.
  • Demonstrate initiative, drive and determination to complete tasks and achieve objectives.
  • Improve the development and quality of services.
  • Takes responsibility for decisions and actions taken.
  • Maintains a high standard of work and actively seeks out continuous improvement.
  • Demonstrates initiative within own area of expertise.
  • Takes responsibility for identifying and addressing areas of personal and professional development.

 Please note – these are key performance outcomes to be used to recruit into the role.

Downloads: 928

Person specification

Published: 28 May 2024

Job title: Senior Improvement Advisor (Registered Nurse)

Attributes

Experience

Essential

  • Registered General Nurse with all round knowledge of the health and wellbeing of adults and older people in addition to specialist skills and knowledge in one of the following areas:
    • tissue viability
    • nutrition
    • promoting continence
    • palliative and end of life care
    • frailty
  • Be a senior practitioner/manager with the ability to lead and operate at a national level.
  • Experience of successfully managing multi-disciplinary and multi-agency teams across health and social care.
  • Be able to provide general health and wellbeing advice, guidance to all teams in across the Care Inspectorate including early learning and childcare and young people, and signpost where appropriate to specific support.
  • Have current credibility in their field, be this as a practitioner or a nationally recognised role.
  • Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement in a range of areas.
  • Experience of developing and delivering educational programmes in a variety of formats.
  • Experience of leading quality improvement projects.

Desirable

  • Research experience.
  • Experience of evidence based policy development.
  • Experience of working closely with a variety of national bodies.

Education, qualifications and training

Essential

  • Educated to degree level or equivalent in Nursing.
  • Registered with the NMC.
  • Hold a formal qualification in an aspect of improvement science such as Scottish Improvement Leader (ScIL) programme, ROCA/PDA, EFQM or willingness to work towards this or an equivalent quality improvement qualification.
  • Commitment to own CPD.

Skills and knowledge

Essential

  • Enhanced professional skills in a relevant discipline with the ability to apply this into the social care context.
  • Expert knowledge of the social care sector and the interface with health.
  • Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
  • Ability to work autonomously in partnership and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent and voluntary sector.
  • Excellent negotiating, facilitating, influencing and coaching skills.
  • Understanding of quality improvement theory/change management and its practical application in health and social care settings.
  • Ability to support implementation, spread and sustainability of specific improvements.
  • Ability to develop and maintain extensive internal and external communication systems.
  • Ability to respectfully challenge and influence at all levels.
  • Excellent communicator with the ability to translate plans into actions.
  • ICT skills and ability to use Care Inspectorate systems as required.
  • Politically astute.

Desirable

  • Ability to set up systems to monitor improvement, analyse data and develop quality improvement solutions.

Leading others

Essential

  • Ability to provide leadership, a clear sense of purpose and direction to a professional team and meet the outcomes/improvements of the programme of work.

Management of resources

Essential

  • Ability to bring together the overall work of a team of staff, including staff and budget responsibilities.
  • Ability to manage resources and budgets in achievement of the Care Inspectorate.
  • Ability to drive continuous quality improvement and manage planning and performance processes.

Effective communication

Essential

  • Articulate and positive communicator both in verbal and written communication skills.
  • Ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
  • The ability to build and guide key stakeholder strategies and manage relationships to secure delivery of the programme and sustain improvements.

Impact and influence

Essential

  • Demonstrates ability to influence at all levels.
  • Ability to promote, lead and implement strategies and change programmes to improve the development and quality of services and reduce health and social inequalities.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally and at all levels.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Desirable

  • Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

Essential

  • The ability to assist senior/executive management to set, in consultation with others, the overall strategic agenda objectives and performance standards for the programme.
  • Demonstrates analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information.
  • The ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

Please note these are key performance outcomes to be used to recruit into the role.

Downloads: 946

Subcategories

The early learning and childcare expansion… 

Role: Inspector - Early Learning and Childcare (ELC)

Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow

Salary: £31,083 - £39,069 plus excellent benefits

Hours: 140 hours to be worked over a 4-week period

Contract: Permanent or 2-year secondment (would be considered)

Join us and make a difference – for you, for everyone

It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.

About us

As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.

We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.

We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.

We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.

About you

Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.

You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.

About the role

Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.

Why join us?

We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.

We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.

We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.

New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.

ELC expansion

The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.

Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.

Principles and aims

The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.

The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.

Use and provision

A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.

Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.

Criteria to apply

  • We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
  • You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
  • You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.

Before you apply

  • Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
  • For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
  • For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.

To apply

  • If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
  • Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
  • We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.