Job profile
Job title: Senior Intelligence Analyst
Location: Compass House, Dundee
Responsible to: Intelligence and Analysis Manager
Principle working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Information Analysts
- Intelligence Researchers
- Strategic Data Officers
- Business and Digital transformation Teams
- Information Governance Team
- Managers and employees of the Care Inspectorate
- External Agencies
Job purpose
- The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
- The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
- The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.
Key responsibilities
Contribution to people management:
- The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
- They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
- Allocates work amongst team members, taking account of skills and workload of team members.
- Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
- Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
- Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
- Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
- Use professional knowledge to support the development of consistent practice.
Intelligence and analysis:
- Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Supervises small ‘virtual teams’ on cross cutting projects.
- Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates enthusiasm for delivering excellent customer service.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Improvement Adviser (digital social care)
Reporting to: Senior Improvement adviser (digital social care)
Principal working contacts
Internal:
- Senior Improvement adviser (Digital social care)
- Quality Improvement Manager
- Quality Improvement Support Team
- Health and Social Care Improvement Team
- Involvement and Equalities Team
- Scrutiny and Assurance Directorate
- External / Internal Communication Teams
- OWD team
External:
- Portfolio director, Scottish Government digital health and care directorate
- Care providers, care service staff and those experiencing care and their carers
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, Health and Social Care partnerships, and integrated joint boards
- Other sector organisations including Scottish Care, CCPS, SSSC, SHFA, SWA, COSLA, Digital Office and others
- Members of the public and other stakeholders
Job purpose
The post holder will work alongside the Senior Improvement Adviser (Digital social care), as part of the Scottish Government’s digital social care programme. The role also forms part of the Care Inspectorate’s Quality Improvement Support Team (QIST).
The post holder will use quality improvement (QI) methodology and develop the improvement support role in line with the Care Inspectorates Improvement Strategy and the national Digital Health and Care Strategy and Delivery Plan.
Key responsibilities
- To work alongside the senior improvement adviser (Digital) on a range of activities as agreed with the Care Inspectorate and Scottish Government’s digital health and care directorate.
- To contribute to the generation of knowledge and shared learning on technology and digital in social care through publications, networks, and engagement activities.
- To collaborate with other sector-based digital leads on projects that support the delivery of the social care portfolio within the digital heath and care directorate.
- Leadership and representation of the Care Inspectorate externally in the area of technology and digital in social care.
- Working internally with the Care Inspectorate to support embedding of technology and digital solutions for social care.
- Improve the use of digital in social care through a programme which supports the Care Inspectorate’s scrutiny and inspection processes.
- Input and support to the deliverables of the social care programme within the Scottish Government’s digital health and care directorate.
- Leadership and support on key areas related to technology in social care through publication, organisation and attendance at key relevant events.
- Identification of key priorities for technology and digital for the social care sector through engagement and network activities with colleagues and stakeholders.
- Partnerships and collaborative opportunities to further embed and enhance the contribution of the technology and digital in social care at local and national level.
Quality improvement
- Support the implementation of the Care Inspectorate’s improvement Strategy, the and the Scottish Governments Digital Health and Care Strategy and Delivery Plan.
- Lead and advise on quality improvement methodology and tools, design, and delivery of quality improvement projects / programmes.
- Supporting internal/external stakeholders with data collection, analysis, and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.
- Sharing good and effective practice in the use of technology across health and social care and establish mechanisms to spread and sustain improvement.
- Provide advice and guidance to internal and external stakeholders on quality improvement including leading or participating in groups related to the work of the Care Inspectorate and the digital social care programme.
- Provide leadership and direction to develop quality improvement support resources for use by sector colleagues and care services.
- Provide leadership, direction and support on developing quality improvement pathways in relation to the use of digital technologies to support personalised care.
- Further expand opportunities ongoing training and development on quality improvement methodology and continue to build the capacity and capability of the Care sector workforce through a strategic approach with partners.
Relationship management
- Working in partnership with the Senior Improvement Adviser (Digital Social Care) and the Scottish Government’s digital social care portfolio team on a range of projects aimed at improving outcomes for people through the use of technology.
- Cross collaboration with a range of key sector organisations.
- Advise, support and work alongside the Senior Improvement Adviser (Digital social care) and the Scottish Government digital social care portfolio lead to identify and commission specialist support for quality improvement in care services.
- Work with Care inspectorate colleagues, social care staff and technology professionals to test, measure and report on the impact of technology solutions in social care.
- Engage with key partners to identify themes and trends which will direct future improvement support in digital social care.
- Advise and support the Improvement Support section, digital social care team and colleagues to improve practice directly with providers and partnerships, through sharing evidence from research, quality improvement methods and expert advice to update practice and improve care.
- Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.
- Work with the Senior Improvement Adviser (Digital social care), Quality Improvement Support Team and Scottish Government’s digital social care team to facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Customer Support Adviser
Job location: Any Care Inspectorate office
Responsible to: Customer Support Officer
Principal working contacts
- Transactions Manager
- Customer Support Officer
- Business Improvement Manager
- Lead Tester & Release Manager
- ICT Development Team
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To answer incoming calls to the organisation, respond to enquiries and questions, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative duties, in accordance with the Care Inspectorate’s policies and procedures.
Key responsibilities
- To answer all incoming telephone calls and deal with by either responding to query, appropriate transfer, taking a message or follow-up and return call.
- To take complaints from members of the public and log them in our Complaints application.
- Research requiring information using available resources.
- Provide callers with information as appropriate, within own remit of responsibility.
- Identify and escalate priority issues.
- Record call information accurately and appropriately.
- Produce call reports and/or information as requested.
- Attend meetings as required.
- Distribute information within the Care Inspectorate and to service users, carers, service providers and other external agencies as required.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
Job profile
Job title: Service Manager Early Learning and Childcare (ELC)
Responsible to: Chief Inspector Early Learning and Childcare Services
Responsible for: Team Managers
Principal working contacts
- Executive Director of Scrutiny & Assurance
- Chief Inspectors
- Executive Team
- Senior Management Team
- Team Managers
- Strategic Inspectors
- Regulated Care Inspectors
- Care Inspectorate colleagues
- Scottish Government Officials
- Integrated Joint Boards, Local Authorities, Agencies and Other Scrutiny Bodies
- Community Planning Partnerships
- External Stakeholders
- Sponsor Department
- Chief Social Work Officers
- Police
- NHS
Job purpose
Support the Chief Inspector ELC to manage the day to day delivery of inspection activity for regulated care services for children to ensure that the Care Inspectorate performs effectively and efficiently as an independent scrutiny body.
Support the Chief Inspector ELC in ensuring that the Care Inspectorate meets its responsibilities as defined by the Public Services Reform (Scotland) Act 2010 and other relevant legislation, to inspect and improve the quality of care and social work services in Scotland in a collaborative way.
Support the Chief Inspector ELC in developing, implementing and monitoring approaches to quality assurance, performance management, recruitment, training, development and support of staff .
Work with the Chief Executive, Executive Directors and Senior Management Team to support significant cultural change; consolidate excellence in the Care Inspectorate’s activities and; continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
Key responsibilities
Strategic management:
- Support the Chief Inspector ELC to develop, deliver, monitor and review the regulatory practices, processes and procedures in children’s services to deliver robust, outcome focussed scrutiny and assurance and other activities which support continuous improvement in care and social work services.
- Support the Chief Inspector ELC with developing, implementing and monitoring an integrated approach to quality assurance, self-evaluation, best value and consolidating excellence.
- Support the Chief Inspector ELC with developing implementing and monitoring an integrated approach to performance management.
- Support the Chief Inspector ELC with the recruitment, training, development and support of staff in inspection to support their continuous professional development and increase staff confidence and competence.
- Coordinate the work of contact managers, expert groups and quality circles.
- Coordinate formal and informal consultations.
- Support the Chief Inspector ELC , working with the Registration Manager to ensure that the scrutiny and registration functions work efficiently and effectively.
- In conjunction with the Chief Inspector ELC support the implementation of the day to day delivery of regulated care service scrutiny and assurance activity for the Care Inspectorate and contribute to its direction, ensuring that all legislative requirements are met.
- In conjunction with the Chief Inspector ELC support the planning of regulated care service scrutiny and assurance for children’s services.
- Support the Chief Inspector ELCto formulate objectives, strategies, action plans and targets for all regulated inspection activity in respect of children’s services, and ensure that these are achieved.
- Support the Chief Inspector ELCto help build the diverse strands of strategic and regulated care service scrutiny and assurance activity into a cohesive, integrated and productive approach, aligned to the achievement of the Care Inspectorate’s corporate aims and objectives, focusing on consolidating excellence in all aspects of the Care Inspectorate’s work.
Operational management:
- Support the Chief Inspector ELC with day to day responsibility for the efficient and effective operational delivery of regulated care inspection activity for children’s services.
- Support the Chief Inspector ELC to develop innovative approaches to support the continuous improvement of the Care Inspectorate’s scrutiny and assurance work, including the development of quality systems, designed around creative problem-solving and bringing new thinking, delivery mechanisms and solutions to the Care Inspectorate.
- Help ensure operational activities are delivered efficiently and adhere to the principles of best value.
- Prepare and present reports to the Executive Team, Senior Management Team Board and Committees of the Care Inspectorate that are both timely, and informed.
- Deputise for the Chief Inspector ELCand undertake such other duties as may be required by the Chief Executive, Senior Management Team or Executive Directors.
People management:
- Guide, support and direct staff for Scrutiny & Assurance and ensure that their work is carried out in an effective, efficient and consistent manner and meets the standards, targets and requirements of the Care Inspectorate.
- Support, develop and mentor staff through regular supervision, performance development reviews and personal development plans to help build a competent and confident workforce where individuals are developed and supported to reach their potential.
- Promote consistent, high quality practice amongst staff encouraging them to give of their best and continually strive to improve performance and consolidate excellence. Manage the performance and monitor standards and consistency of practice of all staff of regulated care services.
- Support the recruitment and development of all employees, and the implementation of HR policies, within the function, ensuring that Care Inspectorate objectives are translated into meaningful and realistic personal objectives for staff and team plans.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that Care Inspectorate health and safety policies, procedures and practice, and legislative requirements, are followed across all areas of service delivery.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure productive and smooth working arrangements and protocols between staff delivering all regulated care service scrutiny and assurance in respect of children’s services and all other Care Inspectorate employees.
- In conjunction with the Chief Inspector ELC help to facilitate and deliver business and cultural change with the Care Inspectorate.
- In conjunction with the Chief Inspector ELC help promote customer focus internally and externally, supporting staff to work collaboratively with colleagues across the Care Inspectorate, as well as with people who use services and their carers, the Partnership Forum, scrutiny partners, service providers, government, health and other bodies.
- Develop effective working relationships with the Senior Management Team to ensure effective collaborative working and strong customer focus.
- Promote the principles of partnership working throughout the organisation and in all working practices in accordance with the Care Inspectorate’s Partnership Agreement.
- Develop and maintain productive and effective working relationships with a range of appropriate external stakeholders and relevant key policy contacts within national bodies, Scottish Government, local authorities, integrated joint boards and health boards, together with relevant, designated regulatory and quality assurance bodies and other statutory agencies with responsibilities for service delivery and commissioning. Use these relationships to continually improve service delivery, strengthen collaborative working, and promote the work of the Care Inspectorate.
- Provide leadership, contribute to and promote, the continuous development of the Care Inspectorate, managing change effectively and creatively.
- Support the deployment of appropriate mechanisms to consult with all relevant stakeholders concerned in the delivery of inspection of care, ensuring we fulfill our duty of user focus and that this informs continuous improvement in our work.
- Support, promote and encourage public, care user and carer participation in, and consultation about, the work of the Care Inspectorate.
Other duties
This job requires some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Executive Personal Assistant (PA)
Responsible to: Executive and Committee Support Manager
Principle working contacts
- Chair and Board members
- Chief Executive
- Executive Directors
- Strategic Management Group
- Executive and Committee Support Manager
- Executive PA to the Chief Executive and PAs to Executive Directors
- Scottish Government and other external bodies and partners
Job purpose
- To provide high quality confidential PA support to the Executive Director of Corporate and Customer Services and the Chair of the Care Inspectorate Board
Key accountabilities
- Organise, plan and delegate work appropriately to ensure the provision of efficient and highly confidential PA support to the Executive Director of Corporate and Customer Services and the Chair.
- Check and prioritise all email correspondence and meeting invitations on behalf of the Executive Director and the Chair.
- Develop and administer a system for dealing with enquiries on behalf of the Executive Director and the Chair, including composing responses to routine correspondence.
- Maintain appropriate ways of working for supporting the Executive Director of Corporate and Customer Services, the Chair and Board members.
- Manage and co-ordinate the Executive Director’s and Chair’s diaries, making appointments and arranging meetings, events, booking venues, organising catering and hospitality for visitors as necessary.
- Make travel and accommodation arrangements for the Executive Director and the Chair.
- Prepare agendas and collate, check and distribute paperwork for meetings as required.
- Make seminar/conference and other visit arrangements.
- Maintain and ensure that all types of filing systems, registers and records are up to date, including review and updating of the Board’s Register of Interests.
- Attend meetings as required at our head office and at various locations across Scotland, in order to take notes/minutes and prepare action records.
- Assist the Executive and Committee Support Manager in administrative tasks related to Board and Committee meetings.
- Establish good working relationships in regular communication with other officers of the CareInspectorate, external partners and Scottish Government.
- Assist other members of the Executive and Committee Support team when required.
- Assist in the preparation of PowerPoint presentations/speeches as required.
- Provide PA support cover in the absence of the Executive PA to the Chief Executive.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering businesssupport and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient executive support.
- DemonstrateacommitmenttotheCareInspectorate’saims,vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
This job may also require some travel to other offices of the Care Inspectorate.
Job profile
Job Title: Health and Safety Officer
Responsible to: Estates, Health and Safety Manager
Principal Working Contacts
Head of Finance and Corporate Governance
Estates, Health and Safety Manager
Estates, Health and Safety Assistant
IT Team
Job Purpose
You will be responsible for providing support and assistance to the Estates, Health and Safety Manager in the delivery of the health and safety function; including advising managers and employees on health and safety issues, training, health and safety reporting information and the development of new health and safety policies, guidance, procedures and risk assessments. This role will provide shared services to the Scottish Social Services Council (SSSC) based in Dundee.
Key Accountabilities
Operational Management
Health and Safety
• Promote a positive health and safety culture within the organisation through communication and engagement initiatives.
• To assist in the development, delivery and implementation of the health and safety management system.
• To provide professional advice and guidance to employees on managing Health and Safety and discharging their responsibilities to ensure safe working environment and practice.
• To advise on specialist areas such as stress, lone working and fire precautions.
• To carry out health and safety audits, inspections and risk assessments as directed by the Estates, Health and Safety Manager.
• The review of all risk assessments to check they are completed and to therequired standard and meet regulatory requirements.
• To maintain systems and procedures for recording and analysing all health and safety management information including incident statistics, KPIs, RIDDOR reporting.
• To notify to the Health and Safety Executive if required.
• To ensure that all reported incidents and near misses are recorded, assist in their investigation and record the lessons learned.
• To maintain a record of staff health and safety training and ensure the CI is compliant with the provision of first aiders, fire wardens etc.
• Assist in the implementation of emergency response plans and conduct regular drills in Compass / Quadrant House.
• Organise and deliver health and safety training programs to employees' core safety subjects, risk assessment, display screen equipment, office safety and fire safety and specialist health and safety areas.
• To assist in the provision of Health and Safety progress reports to the Health, Safety and Wellbeing Committee, the Strategic Management Group and the Finance and Resources Committee.
• Completion of DSE assessments both in person and on Teams, recording ofthe results and the selection / purchase of reasonable adjustment equipment.
• To assist in the preparation of the Annual Health and Safety Report.
• To work with the HR operational team in relation to linked subjects – for example, sickness absence, DSE assessments, OH referrals.
• To update the Estates, Health and Safety Manager on progress of all tasks within your area of responsibility.
Estates
• The team also provides the Estates function to the Care Inspectorate so it is expected that there will be some overlap in responsibilities and that the postholder will provide cover for the Estates, Health and Safety Manager and the Estates, Health and Safety Assistant when required.
• Assistance with the management of office moves and relocations as instructed by the Estates, Health and Safety Manager.
People Management
• Demonstrate commitment to the safety and security of the Care Inspectorate’s data, information systems and devices.
• Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the organisation.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
• Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship Management
• Develop partnerships with appropriate staff, internal and external to the Care Inspectorate to ensure a comprehensive and integrated health and safety management service.
• Model corporate behaviour and demonstrate commitment to organisation values.
• Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other Duties
This job may require travel and some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Finance Officer
Responsible to: Accountant
Principal working contacts
- Head of Finance and Corporate Governance
- Finance & Procurement Manager
- Senior Accountant
- Accountant
- Budget holders
- Transactions Manager
- Procurement Officer
- Care Inspectorate finance staff
- External stakeholders
Job purpose
Support the Accountant, Senior Accountant and the Finance and Procurement Manager to deliver a comprehensive finance service to the Care Inspectorate in line with Care Inspectorate policies and procedures.
Key responsibilities
Accounting and other tasks
- Help prepare the annual Care Inspectorate budget.
- Support budget holders with the management of their budgets by holding monthly monitoring meetings, providing budget monitoring information, variance analysis, financial advice, costing information and guidance in line with financial regulations and other financial processes to make sure the operational requirements of the Care Inspectorate are met.
- Provide financial training to budget holders and support staff to make sure they comply with financial processes and procedures.
- Perform monthly reconciliations for suspense accounts, control accounts, bank accounts and monthly fees, investigating and reporting discrepancies as required.
- Prepare and post journals into Oracle Cloud.
- Help produce the Care Inspectorate’s statutory annual accounts and notes, supported by comprehensive working papers and in accordance with the approved timetable, and liaising with auditors providing information and evidence as required.
- Liaise with internal and external audit as required.
- Develop and update procedures for tasks carried out in the role.
- Participate in compliance and best value reviews.
- Assist in the development of new financial and other initiatives from a financial viewpoint.
- Gather financial information for Freedom of Information (FOI) requests, sustainability reporting, Scottish Government returns, VAT returns, statistical returns, performance and benchmarking data.
- Participate in supporting achievement of the Care Inspectorate’s sustainability objectives.
Relationship management
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Job profile
Job title: Strategic Data Officer
Job location: Flexible
Responsible to: Senior Intelligence Analyst
Principal working contacts
- Head of Risk, Intelligence & Professional Standards
- Service Manger Strategic Scrutiny Adults
- Intelligence and Analysis Manager
- Senior Intelligence Analyst
- Information Analysts
- Office Managers
- Admin Officers
- Inspectors
- Strategic Inspectors
- ICT and Information Governance Coordinator
- Contact Centre colleagues
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
Job purpose
To support the delivery of a professional intelligence and analytical function for the Care Inspectorate’s Strategic Inspection programmes.
Key responsibilities
Intelligence research, support and coordination
Support the Intelligence Team to provide analytical support for the Care Inspectorate’s Strategic Inspection programmes which includes:
- The maintenance and development of data collection tools to ensure they meet the needs of the inspection programme
- Carry out sample selection using statistical sampling methods
- Identify and summarise key inspection findings in the form of written and visual analysis reports for both internal and external audiences.
- Work collaboratively with colleagues in both the Intelligence team and wider strategic team to identify and resolve data quality issues and improve the programme’s data collection and reporting process.
- Maintain GDPR compliance when working with confidential and sensitive data
- Provide ongoing advice and support to inspection leads and external colleagues when required.
- Undertake such other duties as may be required.
- Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.
Relationship management
- Develop effective working relationships with the team and with managers and staff across the organisation and externally ensuring effective collaborative and crossdirectorate working.
- Contribute to the continuous development of the Care Inspectorate and support change effectively and creatively.
- Adhere to effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job may require some travel. This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Subcategories
Inspector - Early Learning and Childcare (ELC)
The early learning and childcare expansion…
Role: Inspector - Early Learning and Childcare (ELC)
Location: Forth Valley, Borders, Aberdeen and Aberdeenshire, Edinburgh & Glasgow
Salary: £31,083 - £39,069 plus excellent benefits
Hours: 140 hours to be worked over a 4-week period
Contract: Permanent or 2-year secondment (would be considered)
Join us and make a difference – for you, for everyone
It’s our job to ensure care for everyone, everywhere in Scotland is as good as it can be. If you are as passionate about high-quality care as we are, and you’re experienced in your field, we’d love to hear from you.
About us
As a national scrutiny body that supports improvement. We inspect care services and partnerships across Scotland, report on the quality of care people experience, and support improvements in services to facilitate improvements in outcomes for people.
We inspect care services individually. We also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in local areas.
We champion high-quality care whenever we encounter it across the thousands of inspections, we carry out each year, and we work closely with all care providers to support them to improve all the time. We collaborate with other organisations too, supporting improvement across public services. Our work plays a big role in reducing health and social inequalities between people and communities.
We are looking for talented people to join us in making a difference - specialists who understand how to put people’s needs, rights and choices at the heart of delivering social services – and how to lead improvement too. Our 600 staff work with services across the public, voluntary and private sectors. We have offices across Scotland and many of our staff work from home.
About you
Whether early or established in your career, you will share our determination that care, social work and justice services should work well for people – every time. You’ll be confident about what good-quality care looks like and how to deliver it. You’ll be good at analysing information and evidence. You will have excellent writing skills for narrative inspection reports that are clear, concise and focused on outcomes. You will be confident in working with a wide range of people and at supporting and advising on improvement.
You’ll currently be working, or have significant experience in, social care, social work, health, children’s services, early learning, child protection, or community learning and development. You will be registered or eligible to register with a professional body like the SSSC, NMC or GTC.
About the role
Our care inspectors work with care services: childminders, nurseries, care homes, care at home, housing support and a host of other specialist services. A specialist in your field, you may have helped lead a service and have a strong track record in delivering quality. You’ll be adept at leading improvement and influencing others. You will work with people experiencing care, and care service providers, managers and staff.
Why join us?
We strive to be a great employer, knowing that competitive salary, leave and pension schemes are only part of that. We pride ourselves on the values we hold, person-centred; fairness; respect; efficiency and integrity - all supported with a culture of care and kindness.
We believe in collective leadership and innovation. You’ll have a lot of autonomy to manage your own work and use the professional skills you’ve honed during your career – but in new ways. Starting on day one, our learning and development support will help you become confident in the craft of scrutiny and in supporting improvement. Because a lot of your role is about sharing effective practice across Scotland, the impact you can have on experiences and outcomes for people is significant. You will draw on management and leadership skills you’ve developed in the past.
We’re proud to be a progressive, supportive employer – we’re happy to talk about flexible working with you and we’re members of the Disability Confident Scheme, aiming to make the most of the talents disabled people can bring to the workplace.
New appointments will normally be placed on the minimum grade for the role; a higher starting salary may be offered in exceptional circumstances only.
ELC expansion
The Scottish Government is committed to expanding the provision of funded Early Learning and Childcare (ELC) from 600 hours to 1140 hours per year by 2020. The expansion of ELC is aimed to support the reduction in the poverty-related attainment gap and improve long term outcomes for children and families.
Due to the ELC expansion programme we are looking for 7 further ELC Inspectors in addition to the “business as usual” Inspector campaign launched recently.
Principles and aims
The priority for the expansion to 1140 hours is to improve children's outcomes and close the poverty-related attainment gap. In addition, the expansion aims to support parents into work, study or training. The Scottish Government's four principles of the ELC expansion are: quality, flexibility, affordability, and accessibility.
The Scottish Government has stated that quality is 'at the heart' of the expansion and that achieving a high-quality ELC experience for children is a key objective.
Use and provision
A 2018 survey found that the main reason why parents use funded ELC is that they consider it beneficial for their child's learning and development. In addition, parents reported using the funded hours to either work, increase the number of hours they work, or look for work.
Funded ELC in Scotland is delivered by a wide range of providers including nurseries, crèches and playgroups, from across the public, private and third sectors. A small number of childminders also deliver funded ELC, but the Scottish Government hopes this number will increase under the expansion to 1140 hours.
Criteria to apply
- We require you to hold a relevant qualification (minimum SCQF Level 9), register with either the Scottish Social Services Council (SSSC) or any other relevant professional body and undertake PVG checks.
- You must also be prepared to do a Professional Development Award in Scrutiny and Improvement (Social Services) at SCQF level 10 with appropriate support from the organisation.
- You will have a minimum of three years recent and demonstrable management experience in a relevant field. You must also be willing to travel with overnight stays as required.
Before you apply
- Please contact the relevant body directly to resolve any queries you have regarding registration or eligible qualifications for registration (SSSC, NMC and so on) before submitting your application.
- For an informal chat about the job role, please contact (Who?) You or Kim Connolly, Team Manager on 07766133161
- For all other queries, please contact Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.
To apply
- If you are interested, please see the minimum criteria to apply as an Inspector and the specific guidance and directions to apply. Thereafter, click on the gateway questions link to apply.
- Your completed application form (campaign number C39 only forms) and equal opportunities form should be returned to This email address is being protected from spambots. You need JavaScript enabled to view it.no later than Monday, 14 October 2019 at 8.00am.
- We anticipate that selection days will take place in the week commencing Monday, 18 November 2019.