Job title: Improvement Adviser

Attributes

Experience

Essential:

  • Experience of developing, delivering and evaluating Quality Improvement work.
  • Experience of developing and delivering learning to a variety of staff groups and care providers.
  • Significant experience of successfully leading innovation across health and social care.

Desirable:

  • Research experience.
  • Experience of working in or supporting Quality Improvement in Social Care.

Education, qualifications and training

Essential:

  • Qualifications or skills and experience at SCQF level 9 (e.g. degree, graduate diploma).
  • NES Scottish Improvement Leader (ScIL) or equivalent qualification in QI science / methodology or willingness to work toward this as a priority.
  • Commitment to own CPD.

Skills and knowledge

Essential:

  • Excellent interpersonal skills with an emphasis on support, negotiation, influence and diplomacy.
  • Ability to network and work together with key health and social care professionals in areas including Scottish Government, health boards, integration joint boards, health and social care partnerships and service providers in the statutory, independent and voluntary sector.
  • Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
  • Knowledge and experience in quality improvement in health and/ or social care.
  • Knowledgeable and skilled at using appropriate improvement approaches.
  • Good understanding of the social and political environment in which care services are provided to achieve change.
  • Self-motivation, confidence and ability to meet tight deadlines.
  • IT literate with the ability to analyse and interpret complex information.

Desirable:

  • Evidence of involvement and impact in work at a Scotland wide level including membership of national working groups.
  • Knowledge and experience of social care quality improvement.

Key performance outcomes

Quality improvement focus

Essential:

  • Have a proven track record in leading and/or supporting quality improvement projects/programmes and evaluating their impact.
  • Demonstrate an understanding of national quality improvement work across Scotland.

Desirable:

  • Research active.
  • Policy development.

Planning and organising

Essential:

  • Evidence of ability to prioritise effectively and achieve deadlines.
  • Ability to amend approaches in reaction to changing priorities, circumstances and conflicting demands.
  • Demonstrates analytical and systematic approach to problem solving.
  • Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
  • Work is self-generated, planned and prioritised, identifying key issues, anticipating problems and initiating appropriate action to resolve them.
  • Able to work autonomously and independently.

Impact and influence

Essential:

  • Demonstrates ability to influence at all levels.
  • Ability to achieve results through relationships, negotiation, persuasion, and influence.
  • Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
  • Ability to lead change and bring people with you.

Effective communication

Essential:

  • Excellent oral, public speaking / presentation, and written communication skills.
  • Ability to support service providers to define, measure and achieve outcomes.
  • Ability to write clear reports and guidance documents.
  • Excellent interpersonal skills with the emphasis on support, negotiation, influence, and diplomacy.
  • Experience in devising and delivering development sessions.

Desirable:

  • Experience of speaking/presenting to small and large groups of people at all levels.

Working in partnership

Essential:

  • Work nationally and locally with a range of stakeholders.
  • Experience in working with others to devise and deliver development sessions.
  • Ability to lead or participate in multi-disciplinary and multi-agency working groups.
  • Ability to work co-operatively to achieve success.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.