Job title: Business Support Assistant

Attributes 

Experience

Essential:

• Demonstrate a successful track record within a similar role.

Desirable:

• Experience of working with external/internal contacts at all levels.
• Experience of working within the social care sector.

Education, qualifications and training

Essential:

• You will be educated to SCQF Level 5

Skills and knowledge

Essential: 

• Good working knowledge of IT to include word, excel and PowerPoint.
• Excellent telephone and customer service skills.
• Good interpersonal skills.
• Excellent organisational skills.
• Ability to work on own initiative and prioritisation of workload.
• Ability to meet deadlines.

Key performance outcomes

Effective communication

• Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
•  Listens actively to people, questions and checks understanding.

Planning and organising

• Uses a systematic approach to make efficient use of time and manage workload.
• Recognises the need to be flexible to meet changing priorities.
• Prioritises work effectively to meet deadlines and objectives.

Flexibility

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and will take appropriate and considered action.
• Adapts well to change, adjusting priorities as required.
• Understands where a flexible approach is required.

Team working

• Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
• Values and makes use of the skills, knowledge and experience of others.
• Works co-operatively and supportively with others.

Please note – these are key performance outcomes to be used to recruit into the role.