Consultation on the draft quality framework for support services (care at home) and housing support services (including combined services)

Since 2018, on an incremental basis, we have been rolling out a revised methodology for inspecting care and support services. The core of the new approach is a quality framework for use in self-evaluation, scrutiny and improvement support which sets out the elements that will help us answer key questions about the difference care is making to people and the quality and effectiveness of the things that contribute to those differences. By setting out what we expect to see in high-quality care and support provision, we can also help support improvement. Using a framework in this way develops a shared understanding of what constitutes good care and support.