Job Title: Business Support Assistant (Operations)
Attributes
Experience
Essential:
- Demonstrate knowledge and understanding of business support role at a similar level.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within an office environment.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5 (e.g. National 5 level) or have the equivalent skills and experience.
Skills and knowledge
Essential:
- Excellent working knowledge of Microsoft Office software.
- Excellent communication (written and verbal) skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
- Attention to detail.
Desirable:
- Experience of working with bespoke IT systems/databases.
Key performance outcomes
Effective communication
Essential:
- Portrays a positive image of the Care Inspectorate when communicating (written and verbal) both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
Essential:
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Desirable:
- Understanding or experience of working within a hybrid working system.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.