Job title: Business Support Assistant (Operations)

Responsible to: Business Support Officer (Operations)

Principle working contacts:

  • Business Support Officers
  • Business Support Managers
  • Managers and employees of the Care Inspectorate
  • External agencies/service providers/service users and carers
  • Members of the public

Job purpose

To provide comprehensive business support to a range of operational teams and supporting functions within the organisation as appropriate.

In addition to provide practical support within Care Inspectorate offices and to staff within offices as appropriate, in line with Care Inspectorate policies and procedures.

Key accountabilities

  • Provide business support to Care Inspectorate operational staff ensuring quality and consistency in line with organisational policies.
  • Quality checking and formatting documentations in line with corporate style.
  • Input, maintain and validate data and information within the Care Inspectorate digital/manual systems.
  • Manage external stakeholder’s written and verbal enquiries/requests.
  • Process requisitions, orders, invoices and fee payments, using appropriate financial records.
  • Provide general office business support as required as part of the office team. This may include:
  • Stationery management
  • Supporting meetings and visitor attendance as appropriate within offices.
  • Support Estates contractor visits as appropriate.
  • Ad-hoc office based tasks when required.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

  • Ensure productive and smooth working arrangements and protocols with all internal and external stakeholders.
  • Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient business support.
  • Work within hybrid teams including travel as required across Care Inspectorate offices/event attendance.
  • Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
  • Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
  • Promote a positive and inclusive working environment which supports continuous professional development.
  • To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time.

Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job and to respond positively to changing business needs.