Job title: Applications Manager

Attributes

Experience

Essential

  • Considerable experience in leading digital/ software development in medium/large-scale public-sector projects, familiar with supporting cloud-based applications.
  • Demonstrate excellent technical expertise in areas including applications development and have a well-rounded understanding of computer systems and networks with the analytical skills needed to identify and troubleshoot issues that arise within applications and use problem-solving skills to determine the best solutions for these issues.
  • Proven experience of designing, building and delivering working solutions which meet customer needs.
  • Proven experience in a range of Internet / Intranet based technologies.
  • Experience of formal Project Management Methodologies. (Agile, Prince2)

Desirable

  • Experience of working with other regulatory bodies or partner scrutiny bodies.
  • Experience of working with Azure PaaS and DevOps environments.


Education, qualifications and training

Essential

  • Educated to SCQF level 9 in IT or graduate qualification in a software engineering or related field.
  • Evidence of continuous professional development.

Desirable

  • Membership of a Professional body, appropriate to Software Engineering
  • Project Management qualification


Skills and knowledge

Essential

  • Ability to provide user-centric solutions, which users find simple and intuitive to use.
  • Ability to challenge and test traditionally held views about web development, and contribute suggestions for continual improvement within IT.
  • Have high attention to detail and accuracy. § Excellent written and verbal communication and interpersonal skills across all levels in the organisation.
  • Proven ability to multitask in a fast-paced environment to deliver effective outcomes and meet targets on time.
  • Ability to prioritise workload.
  • Ability to evaluate the impact of decisions on stakeholders and include this in the decision-making process.
  • The ability to analyse complex issues related to digital applications and provide effective solutions
  • An ability to adapt to evolving technologies and the ability to bring innovative solutions to digital application challenges
  • Ability to make fully evaluated and firm recommendation and proposals to the IT Management Team
  • Strong decision-making and quality leadership skills to effectively motivate, develop and lead the team to complete necessary tasks.
  • Experience in reporting and providing status updates to senior management.
  • Experience in budget management.
  • Understand organisational motivations including problems, goals, and objectives.
  • Drive continuous improvements in process maturity.
  • Facilitation skills: ability to facilitate workshops with all staff levels.
  • The ability to build relationships and collaborate with other teams, fostering a positive working environment.

Desirable

  • Ability to align the application roadmap with the IT strategy
  • Ability to support the ongoing development of strategic plans.


Key performance outcomes

Service improvement

Essential

  • Uses knowledge and experience to gather and consolidate information to make appropriate changes and improvements.
  • Aware of trends and changes and maintains professional knowledge and skills.
  • Encourages and promotes innovative ideas.
  • Ability to identify gaps in performance and make appropriate suggestions for improvement.
  • Demonstrate initiative, drive and determination to complete tasks and achieve objectives.


Leading others

Essential

  • Ability to provide leadership, a clear sense of purpose and direction.
  • Ability to take a flexible, pragmatic approach to support to effectively achieve performance objectives i.e. interim redeployment of team members.


Team working

Essential

  • Adapts to the team and builds team spirit.
  • Listens, consults others, and communicates proactively.
  • Demonstrates integrity.
  • Contributes to the shared vision and purpose and shares this effectively. Involves the team in decision and actions.
  • Ability to work effectively with members a multidisciplinary team to deliver business improvement.


Effective communication

Essential

  • Listens to, understands, and communicates complex and multi-stranded information from a range of sources, adopting effective questioning techniques to elicit and appreciate a range of views.
  • Ability to negotiate with others in a way that suits the situation, demonstrating a prominent level of theoretical and practical knowledge.
  • Ability to express ideas clearly and concisely, explain intricate and complicated concepts and ideas.
  • Excellent verbal and written communication skills.
  • Equally at ease in technical discussions with IT colleagues as well as business discussions with senior managers and employees.
  • Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
  • Ability to explain IT concepts and issues in a straightforward way, without using technical jargon.
  • Ability to advise, persuade and influence people in a professional and effective manner.


Objective decision making

Essential

  • Demonstrates analytical and systematic approach to problem solving and decision making.
  • Ensures the Business Analysis team has the appropriate support, resources, and authority levels to make decisions quickly and easily.
  • Encourages and supports decisions of team members.
  • Considers Care Inspectorate values in relation to the impact of their decisions and considers the wider context in which the Care Inspectorate operates.
  • Ability to work autonomously.
  • Ability to make appropriate and realistic judgements based on professional expertise, relevant, up to date and verifiable information.


Planning and organising

Essential

  • Ability to plan, execute, track and report on delivery progress against requirements.
  • Works in a systematic, methodical, and orderly way.
  • Regularly reviews workloads, goals and targets with team and prioritise where necessary.
  • Uses 1-1 supervision to support team members to plan workloads.
  • Delegates effectively to others and optimises resources to achieve desired results.
  • Focuses on customer needs and satisfaction.
  • Sets ambitious standards for quality and quantity and monitors and maintains quality and productivity.


Flexibility

Essential

  • Encourages a flexible, positive approach to work in their team.
  • Applies regulation and standards sensibly and understands where a flexible approach may be required.
  • Works productively in a high-pressure environment.
  • Adapts to changing circumstances.
  • Has a flexible and pragmatic approach to ideas and change initiatives.
  • Is open minded to suggestions about how to improve processes within the Care Inspectorate.
  • Exercises professional judgement when considering options and outcomes.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results.

Please note – these are key performance outcomes to be used to recruit into the role.