Job title: Senior Communications and Engagement Lead

Attributes

Experience

Essential:

  • Knowledge and experience of working in and across a complex stakeholder landscape.
  • Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
  • Experience of working with different stakeholder groups, both external and internal.
  • Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
  • Experience of working on digital transformation projects

Desirable:

  • Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.

Education, qualifications and training

Essential:

  • Communications-based subject or equivalent.

Desirable:

  • Educated to Degree level or equivalent.

Skills and knowledge

Essential:

  • Highly developed specialist knowledge.
  • Effective written and oral communication skills.
  • Excellent organisation skills.
  • Proficiency in MS Office, including PowerPoint ab
  • Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
  • Strong project management skills.
  • Ability to work with minimal supervision.
  • Ability to work flexibly dealing with changing priorities at short notice.
  • Ability to work both independently as part of a team.

Desirable:

  • Knowledge of the social care sector.

Key performance outcomes

Effective communication:

  • Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
  • Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
  • Strong collaboration and stakeholder engagement skills.
  • Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.

Impact and influence:

  • Demonstrable ability to influence at all levels.
  • Ability to give realistic advice, based on relevant, up to date and verifiable information.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Objective decision making:

  • Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
  • Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
  • Ability to analyse complex information.

Planning and organising:

  • Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
  • Involves others where appropriate and optimises resources to achieve desired results.
  • Regularly reviews joint goals and targets and reprioritises where necessary.
  • Recognises the need to be flexible in order to meet changing priorities.

Team working:

  • Contributes to and supports the work and decisions of the project team.
  • Contributes to the shared vision and purpose and shares this effectively.
  • Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.