Attributes

Essential 

Desireable

• Proven communications experience at all levels across an organisation.

• Experience of line management of staff

Working with different contacts, external and internal. 

Experience of working within the public sector.

Education, qualifications and training

• Educated to Degree level or equivalent.

Skills and knowledge

• Effective written and oral communication skills.
• Excellent organisational skills.
• Ability to supervise and manage staff and provide training and development opportunities to maximise resources.
• Excellent IT skills including knowledge of Word, Excel, Access and email packages.
• Excellent knowledge of internet and websites.
• Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
• Strong project management skills.
• Ability to work with minimal supervision.
• Ability to work flexibly dealing with changing priorities at short notice.
• Ability work as part of a team.

Competencies/Key performance outcomes 

Description

Effective communication

• Articulate and positive communicator on a 1-1 basis and in larger groups.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence 

• Demonstrates ability to influence at all levels.
• Ability to give realistic advice, based on relevant, up to date and verifiable information.
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus 

• Identifies gaps in performance and makes appropriate suggestions for improvements.
• Aware of trends and changes and maintains professional knowledge and skills.
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making 

• Demonstrates analytical and systematic approach to problem solving
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information
• Ability to analyse complex information.

Planning and organising 

• Involves others where appropriate and optimises resources to achieve desired results.
• Regularly reviews joint goals and targets and reprioritises where necessary.
• Recognises the need to be flexible in order to meet changing priorities.

Team working 

• Contributes to and supports the work and decisions of the team.
• Contributes to the shared vision and purpose and shares this effectively
• Works collaboratively with a wide range of teams across.