Job title: Senior Change Manager

Responsible to: Operational Transformation Lead

Principal working contacts

  • Operational Transformation Lead
  • Head of Digital Delivery and Change
  • Senior Communication and Engagement Lead
  • Digital Delivery and Change Team Members
  • Chief Inspectors
  • Executive Directors
  • External Stakeholders
  • Head of Organisational Workforce Development
  • Wider Care Inspectorate Staff
  • Third Party Partners

Job purpose

The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.

Key responsibilities

  • Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
  • Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
  • Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
  • Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
  • Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
  • Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.

Relationship management

  • Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
  • Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
  • Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
  • Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
  • Model corporate behaviour and demonstrate commitment to organisation values.
  • Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
  • Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job requires some travel across Care Inspectorate offices.

This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.