Job title: Improvement Adviser (digital social care)
Attributes
Experience
Essential:
- Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
- Experience of leading innovation across health and social care.
- Experience of developing and delivering learning and development to a variety of staff groups and care providers.
- Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.
Desirable:
- Experience of scrutiny and regulatory process.
- Experience of implementing digital solutions in social care settings.
Education, qualifications and training
Essential:
- Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
- Hold or be willing to work towards a recognised qualification in quality improvement.
- Commitment to own CPD.
Desirable:
- NES Scottish Improvement Leader (ScIL) or equivalent
Skills and knowledge
Essential:
- The ability to communicate with a diverse range of professional staff across the sector.
- Excellent negotiating, facilitating, influencing, and coaching skills.
- Able to think creatively to maximise the use of digital technology to improve outcomes for people.
- Knowledge and understanding of QI theory and its practical application in health and social care settings.
- Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
- Ability to develop and maintain extensive internal and external communication systems.
- Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
- Excellent communicator both verbal and written, with the ability to translate plans into actions.
- IT literate, using the most effective methods to communicate and manage information.
Desirable:
- Knowledge and understanding of health/social care practice, theory, policy, and research.
- Appreciation of technology, its use and development in relation to the care sector.
- Knowledge of regulation, scrutiny, and improvement landscape.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading QI projects/programmes and evaluating their impact.
- Demonstrate an understanding of national QI work across Scotland.
Desirable:
- Policy development
- Research activity
Planning and organising
Essential:
- Ability to prioritise effectively and achieve deadlines.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through personal power, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Demonstrates experience of being part of positive cultural change.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to draft detailed reports and guidance documents.
- Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
Please note – these are tkey performance outcomes to be used to recruit into the role.