Job title: Improvement Adviser (digital social care)

Attributes

Experience

Essential:

  • Track record of involvement in quality improvement (QI) project/ programmes across health and social care.
  • Experience of leading innovation across health and social care.
  • Experience of developing and delivering learning and development to a variety of staff groups and care providers.
  • Experience of working creatively with partners to develop ideas and solutions to deliver change and improvement.

Desirable:

  • Experience of scrutiny and regulatory process.
  • Experience of implementing digital solutions in social care settings.

Education, qualifications and training

Essential:

  • Educated to SCQF level 9 (for example, Bachelors/Ordinary Degree, Graduate Diploma, Graduate Certificate, Graduate or Technical Apprenticeship, SVQ, etc) or have relevant skills and experience relevant to the post.
  • Hold or be willing to work towards a recognised qualification in quality improvement.
  • Commitment to own CPD.

Desirable:

  • NES Scottish Improvement Leader (ScIL) or equivalent

Skills and knowledge

Essential:

  • The ability to communicate with a diverse range of professional staff across the sector.
  • Excellent negotiating, facilitating, influencing, and coaching skills.
  • Able to think creatively to maximise the use of digital technology to improve outcomes for people.
  • Knowledge and understanding of QI theory and its practical application in health and social care settings.
  • Ability to set up systems to monitor improvement, analyse data and develop improvement solutions.
  • Ability to develop and maintain extensive internal and external communication systems.
  • Ability to work autonomously and collaborate with key stakeholders including Scottish Government, HSCPs, LAs, Health Boards and service providers in the statutory, independent, and voluntary sector.
  • Excellent communicator both verbal and written, with the ability to translate plans into actions.
  • IT literate, using the most effective methods to communicate and manage information.

Desirable:

  • Knowledge and understanding of health/social care practice, theory, policy, and research.
  • Appreciation of technology, its use and development in relation to the care sector.
  • Knowledge of regulation, scrutiny, and improvement landscape. 

Key performance outcomes

Quality improvement focus

Essential:

  • Have a proven track record in leading QI projects/programmes and evaluating their impact.
  • Demonstrate an understanding of national QI work across Scotland.

Desirable:

  • Policy development
  • Research activity

Planning and organising 

Essential:

  • Ability to prioritise effectively and achieve deadlines.
  • Ability to react to changing priorities and to prioritise conflicting demands.
  • Demonstrates analytical and systematic approach to problem solving.
  • Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
  • Work is self-generated, planned, and prioritised, identifying key issues, anticipating problems, and initiating appropriate action to resolve them.
  • Able to work autonomously and independently.

Impact and influence

Essential:

  • Demonstrates ability to influence at all levels.
  • Ability to achieve results through personal power, negotiation, persuasion, and influence.
  • Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
  • Demonstrates experience of being part of positive cultural change.

Effective communication

Essential:

  • Excellent oral, public speaking / presentation, and written communication skills.
  • Ability to draft detailed reports and guidance documents.
  • Excellent interpersonal skills with the emphasis on negotiation, influence, and diplomacy.
  • Experience in devising and delivering development sessions

Working in partnership

Essential:

  • Work nationally and locally with a range of stakeholders.
  • Ability to lead or participate in multi-disciplinary and multi-agency working groups.

Please note – these are tkey performance outcomes to be used to recruit into the role.