Job title: Improvement Adviser (digital social care)
Reporting to: Senior Improvement adviser (digital social care)
Principal working contacts
Internal:
- Senior Improvement adviser (Digital social care)
- Quality Improvement Manager
- Quality Improvement Support Team
- Health and Social Care Improvement Team
- Involvement and Equalities Team
- Scrutiny and Assurance Directorate
- External / Internal Communication Teams
- OWD team
External:
- Portfolio director, Scottish Government digital health and care directorate
- Care providers, care service staff and those experiencing care and their carers
- Other regulatory, scrutiny and improvement bodies
- NHS boards, staff and agencies, local authorities, Health and Social Care partnerships, and integrated joint boards
- Other sector organisations including Scottish Care, CCPS, SSSC, SHFA, SWA, COSLA, Digital Office and others
- Members of the public and other stakeholders
Job purpose
The post holder will work alongside the Senior Improvement Adviser (Digital social care), as part of the Scottish Government’s digital social care programme. The role also forms part of the Care Inspectorate’s Quality Improvement Support Team (QIST).
The post holder will use quality improvement (QI) methodology and develop the improvement support role in line with the Care Inspectorates Improvement Strategy and the national Digital Health and Care Strategy and Delivery Plan.
Key responsibilities
- To work alongside the senior improvement adviser (Digital) on a range of activities as agreed with the Care Inspectorate and Scottish Government’s digital health and care directorate.
- To contribute to the generation of knowledge and shared learning on technology and digital in social care through publications, networks, and engagement activities.
- To collaborate with other sector-based digital leads on projects that support the delivery of the social care portfolio within the digital heath and care directorate.
- Leadership and representation of the Care Inspectorate externally in the area of technology and digital in social care.
- Working internally with the Care Inspectorate to support embedding of technology and digital solutions for social care.
- Improve the use of digital in social care through a programme which supports the Care Inspectorate’s scrutiny and inspection processes.
- Input and support to the deliverables of the social care programme within the Scottish Government’s digital health and care directorate.
- Leadership and support on key areas related to technology in social care through publication, organisation and attendance at key relevant events.
- Identification of key priorities for technology and digital for the social care sector through engagement and network activities with colleagues and stakeholders.
- Partnerships and collaborative opportunities to further embed and enhance the contribution of the technology and digital in social care at local and national level.
Quality improvement
- Support the implementation of the Care Inspectorate’s improvement Strategy, the and the Scottish Governments Digital Health and Care Strategy and Delivery Plan.
- Lead and advise on quality improvement methodology and tools, design, and delivery of quality improvement projects / programmes.
- Supporting internal/external stakeholders with data collection, analysis, and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.
- Sharing good and effective practice in the use of technology across health and social care and establish mechanisms to spread and sustain improvement.
- Provide advice and guidance to internal and external stakeholders on quality improvement including leading or participating in groups related to the work of the Care Inspectorate and the digital social care programme.
- Provide leadership and direction to develop quality improvement support resources for use by sector colleagues and care services.
- Provide leadership, direction and support on developing quality improvement pathways in relation to the use of digital technologies to support personalised care.
- Further expand opportunities ongoing training and development on quality improvement methodology and continue to build the capacity and capability of the Care sector workforce through a strategic approach with partners.
Relationship management
- Working in partnership with the Senior Improvement Adviser (Digital Social Care) and the Scottish Government’s digital social care portfolio team on a range of projects aimed at improving outcomes for people through the use of technology.
- Cross collaboration with a range of key sector organisations.
- Advise, support and work alongside the Senior Improvement Adviser (Digital social care) and the Scottish Government digital social care portfolio lead to identify and commission specialist support for quality improvement in care services.
- Work with Care inspectorate colleagues, social care staff and technology professionals to test, measure and report on the impact of technology solutions in social care.
- Engage with key partners to identify themes and trends which will direct future improvement support in digital social care.
- Advise and support the Improvement Support section, digital social care team and colleagues to improve practice directly with providers and partnerships, through sharing evidence from research, quality improvement methods and expert advice to update practice and improve care.
- Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.
- Work with the Senior Improvement Adviser (Digital social care), Quality Improvement Support Team and Scottish Government’s digital social care team to facilitate a comprehensive approach to relationship management between the Care Inspectorate and various parts of the health and social care sector.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.