Role: Customer Support Adviser
Salary: £30,495 - £31,740
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Temporary until 30 April 2025
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due a member of the team going on secondment, we are looking for a Customer Support Adviser to join our team. As a member of the Customer Support team, you will answer incoming calls to the organisation, respond to enquiries and questions, pass callers on to appropriate colleagues when necessary, provide information and undertake general administrative and clerical tasks to support the contact centre team. You will be flexible to support the overall contact centre approach and strive for excellence in this area of business.
About you
You will have an excellent understanding of customer service practice with good verbal communication techniques. You will be able to draw out and gather the correct information and gain confidence from callers, leaving every calling customer with a sense of efficient service and being valued. In addition, you must have good IT skills, be able to work to tight deadlines in an organised manner and be able to work effectively as part of a team.
To apply
You’ll find more information in the job profile and person specification.
If you would like more information or an informal discussion, please contact Angela Kerr, Customer Support Officer, on This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that your expertise and motivation make you suitable for this post, please download and complete an application form (and our online equal opportunities form) and return by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than 8am on Monday 16 September 2024.
It is anticipated that interviews will take place no sooner than 4 October 2024.