Job profile
Job title: Executive Support Officer
Location: Any Care Inspectorate office but will be expected to travel to Dundee Headquarters and other offices of the Care Inspectorate when required.
Responsible to: Executive and Committee Support Manager
Principal working contacts
- Chief Executive and Executive Directors
- Senior Manager
- Board Members
- Executive and Committee Support Manager
- Members of Executive and Committee Support Team
- Corporate Support Officer
- Members of Corporate Support Team
Job purpose
- To provide comprehensive support to the Committees of the Care Inspectorate Board.
- To provide comprehensive support to strategic management group meetings.
- To provide high quality, effective executive support to the Partnership Forum and other high-level meetings as required.
- To manage, support and develop a team in the provision of high level, confidential support to senior management.
Key responsibilities
- To assist and support the Executive and Committee Support Manager in delivering a high quality, effective executive support service to the Board and its Committees, strategic management group and other high-level meetings as required.
- To ensure all paperwork, agendas, reports and any other related material is prepared, quality checked and circulated in accordance with agreed deadlines; this includes liaising with the meeting Chairs, Lead Officers and the Committee Conveners on a regular basis.
- To manage and maintain schedules of business and action records, ensuring colleagues are aware of changes that affect them in a timely manner.
- To work closely with the Executive and Committee Support Manager to ensure that Committees’ reporting requirements to the Board are adhered to.
- To be knowledgeable in all relevant Terms of Reference, the Board Code of Conduct and other key governance documents.
- To be the lead secretariat support for all relevant high-level meetings involving scheduling and co-ordinating meetings, assessing priorities, enquiries and requests as necessary.
- To provide the lead support for the Business Continuity Management plan and processes
- To ensure all paperwork, preparation of agendas, reports and any other related material is prepared in advance of high-level meetings, liaising with meeting Chairs/Conveners, in accordance with agreed deadlines.
- To prepare minutes and action records of high-level meetings and distribute these within appropriate timescales in accordance with procedures.
- To organise, plan and delegate work appropriately to ensure the provision of a high standard and efficient executive support service to senior management.
- To assist in the recruitment and selection of executive and committee support staff and other business support staff as required.
- To deputise for the Executive and Committee Support Manager when required, particularly at Board meetings.
- To provide occasional secretariat cover in the absence of the other Executive Support Officer.
- To provide occasional line management cover to the teams of the other Executive Support Officer and/or the Corporate Support Officer, in their absence.
- Within the scope of the ESO role, undertake such other duties as may be required.
People management
- Provide line management support to the team on a daily basis.
- Implement and monitor the Care Inspectorate’s performance development process and ensure that all line-managed employees have a Personal Development Plan.
- Promote the health, safety and wellbeing of employees, with responsibility for ensuring that the Care Inspectorate’s health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
- Effectively manage the attendance of staff within established policies and procedures to support Care Inspectorate attendance targets.
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering executive and committee support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient executive and committee support.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Person specification
Job title: Administrator Support Assistant (internally known as Chief Inspector Support Assistant)
Attributes
Experience
Essential:
- Experience of providing business support at executive and/or senior level including diary management
- Experience of interpreting the business conducted at meetings and producing accurate minutes to reflect discussion and decision
- Experience of preparing communication for circulation to various audiences
Desirable:
- Ability to develop and produce correspondence and emails on behalf of a senior manager.
Education, qualifications and training
Essential:
- Educated SCQF Level 5, such as Standard Grade level or equivalent.
Desirable:
- Hold a relevant qualification in administration, and/or secretarial studies e.g. HNC/D or equivalent.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Excellent organisational, planning and decision making skills.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Experience of developing processes and procedures.
- Good working knowledge of IT packages including Microsoft Applications and database input.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences
- Ability to form constructive working relationships with people at all levels in the organisation
- Regularly communicates with and ensures they are accessible to colleagues and key contacts
- Ability to communicate decisions to colleagues and key contacts.
Objective decision making
Essential:
- Demonstrates an analytical and systematic approach to problem solving
- Considers Care Inspectorate values in relation to the impact of their decisions
- Considers the wider context in which the Care Inspectorate operates
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Ability to react to changing priorities and manage conflicting demands
- Uses a systematic approach to make efficient use of time and manage workload
- Recognises the need to be flexible in order to meet changing priorities.
Flexibility
Essential:
- Demonstrates a flexible, positive approach to work
- Listens to feedback and ideas from people and will take appropriate and considered action
- Adapts well to change, adjusting priorities as required
- Ability to apply skills flexibly as required.
Personal accountability and responsibility
Essential:
- Takes responsibility for decisions and actions taken
- Maintains a high standard of work and actively seeks out continuous improvement
- Demonstrates initiative within own area of expertise
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Person specification
Job title: Senior change manager
Attributes
Experience
Essential:
- Proven experience leading business change activities within complex digital transformation programmes.
- Demonstrated ability to influence and engage stakeholders at all levels, including senior leadership and board-level executives.
- Extensive knowledge and practical application of change management principles, methodologies, and tools.
- Track record of successfully delivering change initiatives on time, within budget, and aligned with strategic objectives.
- Strong ability to develop and execute communication and engagement strategies to build change readiness, drive adoption and manage resistance.
- Expertise in shaping and developing business change frameworks, templates, and best practices.
- Experience managing change activities involving third-party partners and external service providers.
Education, qualifications and training
Essential:
- Certification in Change Management methodologies (e.g., Prosci, APMG Change Management, ACMP).
- Educated to degree level or equivalent (SCQF Level 9).
Desirable:
- Qualification in relevant project/programme management methodologies (e.g., PRINCE2, Agile, MSP).
Skills/knowledge
Essential:
- Deep understanding of change management models, frameworks, and best practices.
- Ability to align change initiatives with wider organisational strategy and business objectives to ensure change delivers value.
- Excellent written and verbal communication skills, with the ability to engage and influence at all levels.
- Strong analytical and problemsolving skills, with the ability to adapt to changing priorities and challenges.
- Experience of shaping and delivering effective stakeholders strategies, with the ability to build strong relationships with internal teams and third-party suppliers to drive transformation efforts.
- Understanding of how digital tools and technologies impact business change and transformation.
- Ability to work proactively, at pace, and independently, taking ownership of tasks and driving change effectively using project management skills.
Desirable:
- Knowledge of the social care sector.
Competencies/key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Skilled in persuading and engaging stakeholders to gain buy-in and drive change.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Proactive in identifying risks and developing mitigation strategies to ensure smooth project delivery.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in change practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Job profile
Job title: Administrator Support Assistant (internally known as Chief Inspector Support Assistant)
Job location: Any Care Inspectorate office (with expectation of travel to Dundee Head Office for team working requirements)
Responsible to: Executive Support Officer
Principal working contacts
- Executive Support Officer
- Executive and Committee Support Manager
- Chief Inspectors/Service Managers
- Strategic Management Group
- Executive PAs/Director PAs
- Scottish Government Departments
- External agencies
- Stakeholders
Job purpose
To provide an efficient and effective support service to the chief inspector and their service managers.
Key responsibilities
- Provide a confidential PA and administrative support service to the chief inspector.
- Manage, co-ordinate and prioritise all email correspondence and calendar appointments on behalf of the chief inspector and service managers.
- Develop and administer a system for dealing with enquiries, recording, acknowledging receipt of and re-directing correspondence and monitoring progress of responses.
- As required, compose responses to routine correspondence for the chief inspector and service managers’ signatures.
- Monitor and follow up progress of requests for information from the chief inspector and service managers to meet required deadlines.
- On behalf of the chief inspector, make all conference/seminar/meeting and other visit arrangements; confirm travel arrangements, ensuring adequate travel time between appointments and accommodation bookings.
- Prepare and circulate agendas and paperwork for meetings on behalf of the chief inspector and service managers, as required.
- Attendance at chief inspector-led meetings as required at various locations across Scotland to take notes and record actions.
- Assist in the design and preparation of PowerPoint presentations for the chief inspector, as required.
- Communicate with other officers of the Care Inspectorate, members of the Board, external partners, Scottish Government and members of the public.
- As part of the wider team, provide support cover in the absence of the other chief inspector support assistants.
Relationship management
- Ensure productive and smooth working arrangements and protocols between staff delivering directorate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient support.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives, and advocates.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job may require some travel and may involve some overnight stays and unsocial hours.
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Read more
Job profile
Job title: Senior Change Manager
Responsible to: Operational Transformation Lead
Principal working contacts
- Operational Transformation Lead
- Head of Digital Delivery and Change
- Senior Communication and Engagement Lead
- Digital Delivery and Change Team Members
- Chief Inspectors
- Executive Directors
- External Stakeholders
- Head of Organisational Workforce Development
- Wider Care Inspectorate Staff
- Third Party Partners
Job purpose
The Senior Change Manager is a part of the Digital Delivery and Change team and supports the delivery of the Digital Transformation Project, ensuring the implementation of business and IT change across the organisation. TheSenior Change Manager leads the change activities, influencing every part of the organisation embedding new processes, technologies, and ways of working.
Key responsibilities
- Change Strategy Implementation & Planning: Utilise the established change strategy to drive change initiatives and plan for effective implementation across the transformation project ensuring a structured, colleague-centric approach.
- Business Readiness & Adoption: Measure and evaluate readiness for change, develop and implement adoption strategies, and respond to resistance to build and sustain delivery.
- Stakeholder Engagement: Build and manage strong relationships with stakeholders across all levels, including senior leadership to drive engagement and alignment. Work closely with internal teams and thirdparty suppliers to ensure a unified approach to change management, fostering collaboration that supports delivery.
- Change Delivery: Lead the execution of the business change plan, managing risks, interdependencies, and governance to ensure timely, high-quality delivery. Provide regular, concise reports to governance boards, ensuring accurate, actionable updates to support decision-making and alignment with organisational objectives.
- Communication & Engagement: Working collaboratively with the Senior Communication and Stakeholder Engagement Lead, develop the execution of internal messaging, engagement, and communication strategies to drive awareness and enthusiasm for the change.
- Standards & Capability Building: Establish and maintain change management best practices, ensuring consistency and alignment with strategic goals to ensure that the changes deliver value.
Relationship management
- Build strong relationships with senior leaders and key stakeholders to shape, influence and secure commitment to change initiatives.
- Provide leadership and coaching to colleagues across the organisation to build change capability and embed a culture of continuous improvement.
- Identify and proactively address potential sources of resistance through relationship-building, clear communication, and stakeholder engagement.
- Act as a trusted advisor on change approaches, ensuring stakeholders are supported through change with empathy, transparency and integrity.
- Model corporate behaviour and demonstrate commitment to organisation values.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders to ensure effective and efficient directorate support.
- Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Partnership Agreements with the trade unions.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Project a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job requires some travel across Care Inspectorate offices.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Read more