Job profile
Job title: Senior Communications and Engagement Lead
Reporting to: Operational Transformation Lead
Principal working contacts
- Senior Transformation Business Owner
- Operational Transformation Lead
- Digital Transformation project team
- Executive Director of IT & Digital Transformation (SRO)
- Head of Corporate Policy and Communications
- Communications team
- Care Inspectorate employees/teams
- 3rd party delivery teams
- External stakeholders and providers
Job purpose
Working closely alongside the Senior Transformation Business Owner and Operational Transformation Lead, the postholder will deliver the communications and stakeholder engagement plan to inform, generate interest and enthusiasm about, and seek feedback on the Care Inspectorate’s digital transformation project with a range of internal and external stakeholders.
The postholder will identify and build high quality relationships internally and with external organisations. They will ensure that communications and engagement work undertaken supports organisational strategic objectives, including transformational change, and the communications and policy strategy.
The postholder will advise on innovative communication methods to engage with stakeholders and employees, while promoting the work of the Digital Transformation Project. The postholder will be responsible for leading key communications and engagement activities for the project, including supporting the Senior Transformation Business Owner and Executive Director of IT & Digital Transformation in delivery. This includes supporting the development and implementation of the project’s communications strategy, advising on risk, opportunities and public posture.
Key responsibilities
Strategic management
- Drive internal stakeholder management and engagement with a strategic focus to ensure seamless project communication.
- Listen to the views of and actively seek feedback from these stakeholders on the project as it develops.
- Work closely with different teams and directorates to identify key stakeholders, their needs and concerns, and develop tailored communication strategies to address them.
- Develop compelling communications content – using the organisation’s communications channels, including email, intranet, website, events and social media – to ensure stakeholders are kept informed and engaged throughout the digital transformation project.
- Provide specialist advice to project colleagues on stakeholder engagement and communication acting as a specialist point of contact.
- Lead innovative engagement approaches to keep content fresh and impactful.
- Identify and manage communication risks, ensuring timely resolution.
Operational management
- Ensure proactive and effective communication with stakeholders through a variety of channels.
- Regularly undertake activities to build trust in the work of the project.
- Manage, develop, create and deliver innovative, engaging and informative content, including presentations, newsletters, videos, and FAQs, to support the communication and engagement plan.
- Monitor and evaluate the effectiveness of the communications and engagement plan, and adjust strategies as necessary to ensure maximum engagement and participation from stakeholders.
- Ensure that consistent and complementary messaging is delivered across projects and communications channels and in line with the organisation’s corporate messaging.
- Provide communication advice, guidance, practical materials and assistance to colleagues as required.
- Keep abreast with key issues affecting communications, particularly in the social care sector as a whole.
Relationship management
- Develop a productive working relationship with colleagues, including the communications team and other Care Inspectorate teams.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Liaise with external bodies, statutory and voluntary, to promote the work of the Care Inspectorate and share good practice, and seek feedback to inform the project.
- Represent the Care Inspectorate as required at meetings.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
This job requires some travel and may involve some overnight stays and unsocial hours.
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Job profile
Job title: Information Analyst
Responsible to: Senior Intelligence Analyst
Responsible for: Success of the role
Principal working contacts
- Head of Intelligence
- Intelligence and Analysis Manager
- Intelligence team members
- Strategic Inspectors
- Inspection Team Managers
- Information Governance team
- Internal and External Communication teams
- Internal ICT/Digital colleagues
- Managers and employees of the Care Inspectorate
- Analytical and policy colleagues in Scottish Government and other national organisations
Job purpose
The Information Analyst is a technical specialist who is responsible for the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led, and for supporting the development and management of data assets to enable this.
Key responsibilities
Intelligence and analysis:
- Produces analytical reports and products to agreed timescales and professional standards.
- Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
- Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
- Uses expert knowledge of relevant data and analytical techniques to develop and deliver intelligence products that will help the organisation focus on mitigating key risks, and direct our work where it will have greatest impact.
- Adheres to and promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
- Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
- Develops new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
- Delivers high quality intelligence products that provide advice and recommendations to decision-makers
Relationship management:
- Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
- Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
- Ensures effective working protocols in accordance with the Care Inspectorate’s polices.
- Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
- Demonstrates a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Demonstrates enthusiasm for delivering excellent customer service.
- Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Accountant
Job title: Accountant
Salary: £38,553 - £42,597
Location: Flexible – any Care Inspectorate office
Hours: 35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We have a permanent vacancy for an Accountant within our busy Finance and Corporate Governance Department within the Accounting Team.
Working in a busy team you will:
- lead, manage and provide professional advice to the accounting team
- compile financial information and support budget managers in the management of their budgets
- prepare monthly budget monitoring reports for senior managers and the Board as required
- help compile the Care Inspectorate annual budgets
- assist in the production of the Care Inspectorate statutory annual accounts
- prepare financial reports
- review monthly balance sheet reconciliations
- compile information for financial or statistical returns
- play a key role in ensuring resources are managed as efficiently and effectively as possible
- train and develop finance and non-finance staff.
- assist in other financial activities, such as monthly payroll and cashflow.
About you
To succeed in this role, you will ideally have the following:
- a degree level qualification
- membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent, or a commitment to work towards this.
- strong financial management experience with the ability to generate, identify and interrogate financial data to support decision making.
- strong analytical skills with the ability to analyse complex data, identify trends and make decisions based on findings.
- be a strong communicator and be able to demonstrate your commitment to excellent customer service.
- be able to work on your own initiative and with minimal supervision.
- excellent problem solving and analytical skills.
- be able to work flexibly as part of a team.
- experience of line management including the training and development of team members.
Please note if you don’t meet the essential qualification criteria listed in the person specification, but feel you have relevant experience and would be willing to work towards achieving them, then we would welcome an application.
Next steps
You’ll find more information in the job profile and person specification below.
If you would like to have an informal chat regarding this role, please contact Dawn Johnston, Senior Accountant on tel: 01382 317977, or Gillian Berry, Accounting & Procurement Manager, on tel: 01382 207140 or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
If you believe that you are a suitable candidate for this post, please complete our online application form by 08:00 on Monday 30 September 2024.
We expect interviews to take place on 17 October at our Dundee office.
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Information Analyst
Role: Information Analyst
Location: Flexible – any Care Inspectorate office
Salary: £38,553 to £42,597
Hours:35 hours per week
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
This is a national role, and an opportunity to use your analytical and data skills and experience to make a real difference for people using care services across Scotland. This might include analysing data from numerous internal and external sources to produce insightful intelligence that in turn helps our inspectors target their work; setting up and automating dashboards of management information; or preparing major statistical publications in line with the Code of Practice for Official Statistics. You will be confident manipulating and interrogating large volumes of raw data, using a variety of software and analytical techniques, and have an eye for detail when it comes to data quality.
About you
You should be educated to SCQF Level 9 (with a subject that includes a significant numerical component). You will ideally have a background in business intelligence, data science, data analysis, operational research, intelligence analysis or data analysis. You will be familiar with business intelligence software (Power BI, Tableau etc.) and proficient in a relevant programming language (SAS, SQL, Python or R etc.). You will be expected to work with colleagues at all levels in the Care Inspectorate therefore must have good interpersonal skills and be capable of conveying complex findings clearly both verbally and in writing. Excellent IT and analytical skills are a pre-requisite, enabling you to manage and analyse large amounts of data and present complex information in a meaningful way.
To apply
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.t or This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form and equal opportunities form and return both to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 Monday 26 August 2024.
Interviews and assessments will take place at our Dundee office no earlier than 6 September 2024.
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Person specification
Job title: Accountant
Attibutes
Experience
Essential:
- Demonstrable experience in a Finance environment.
- Experience of managing and leading a team.
Desirable:
- Knowledge of process improvement and LEAN techniques.
- Experience and knowledge of Public Sector.
Education, qualifications and training
Essential:
- Educated to SCQF level 9
- Membership of the Association of Accounting Technicians or part qualification with a Committee of Consultative Accountancy Bodies (CCAB) or equivalent.
Desirable:
- Membership of a CCAB accounting body.
Skills and knowledge
Essential:
- Excellent knowledge of Microsoft Office suite, particularly Excel.
- A thorough knowledge of integrated financial accounting systems
- Accounting expertise in interpreting and applying accounting standards and guidance and other resource information.
- Experience of working in a business partnering role to support budget managers
- Ability to prepare financial reports.
- Annual Accounts preparation.
- Budgeting and budgetary control.
- Excellent negotiation and influencing skills.
- Good judgement and decision-making skills.
- Ability to analyse numerical and written information and present results in a clear and concise format.
- Concise and clear oral, written and presentation skills.
- Ability to work under pressure with strict deadlines.
- Planning and organisation skills.
Desirable:
- Oracle financial systems experience.
- Experience of a coaching culture and using coaching to support staff.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to explain complex financial information to a range of audiences including non-specialists.
- Listens to feedback and ideas from others and takes appropriate and considered action.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Improvement focus
Essential:
- Identifies gaps in process and performance and makes appropriate suggestions for improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
Objective decision-making:
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working
Essential:
- Contributes to and supports the work and decisions of the team.
- Contributes to the shared vision and purpose and shares this effectively.
- Works collaboratively with a wide range of teams across the Care Inspectorate.
Please note – these are key performance outcomes to be used to recruit into the role.
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