Person specification
Job title: Planning Assistant
Attributes
Experience
Essential:
- Planning activities
- Data quality
- Data management
- Data reporting
Desirable:
- Regulatory environment experience
- Developing process guidance documents
Education, qualifications and training
Essential:
- Educated to SCQF Level 4 or Level 5 (e.g. National 4/5, Standard Grade General/Credit, etc.)
- Commitment to own CPD.
Skills and knowledge
Essential:
- Some level of data management and manipulation skills.
- Effective written and oral communicator.
- Excellent interpersonal skills.
- Good IT skills, in particular MS Excel (including use of pivot tables and macros) and a keen interest in IT skill development. Understanding of data quality issues and validation techniques.
- An awareness of data management and manipulation skills.
- Effective written and oral communicator
- Well developed interpersonal skills
- Analytical skills
- Excellent time management skills
- Ability to work autonomously.
Desirable:
- Sound knowledge of all Care Inspectorate ICT systems and inspection processes.
Key performance outcomes
Effective communication
Essential:
- Articulate and positive communicator on a 1-1 basis and in larger groups.
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Planning and organising
Essential:
- Involves others where appropriate and optimises resources to achieve desired results.
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible in order to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information.
- Ability to analyse complex information.
Team working
Essential:
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Personal accountability and responsibility
Essential:
- Takes responsibility for decisions and actions taken.
- Maintains a high standard of work and actively seeks out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for identifying and addressing areas of personal and professional development.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Job profile
Job title: Planning Assistant
Responsible to: Planning Co-ordinator
Principal working contacts
- Planning Coordinator
- Planning Manager
- Team Managers
- Service Managers
- Inspectors
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive support in the delivery of all inspection planning activity to ensure that the Care Inspectorate performs effectively and efficiently as an independent, scrutiny and improvement body, for the whole range of care, social work and children’s services, to provide assurance and protection for people who use services; support improvement.
To provide a key role in the development of the Care Inspectorate’s planning resources and to work with colleagues, internal and external to devise and implement a range of initiatives, ensuring the Care Inspectorate develops sound policies, procedures and practices in relation to its planning activities.
Key responsibilities
Operational management
To provide support to the business planning of the Care Inspectorate through the development and maintenance of a dynamic inspection plan, including:
- Providing a link between local inspection staff and the Planning Team.
- Understand and use all the Care Inspectorate’s planning processes and provide support to local inspection staff with their implementation.
- To collate / record / implement and manage all changes to the National Inspection Plan and individual inspection plans, ensuring all changes are communicated appropriately.
- To develop and maintain a national capacity recording / monitoring system and support service managers and team managers with capacity monitoring to ensure effective deployment of inspection staff.
- To support the analysis of performance against the national inspection plan and the production of any required management reports.
- Maintenance / validation / analysis of WMT data to support national inspection plan
- Assist in the development of relationships with other agencies involved in the collaborative inspection of regulated care services.
- Manage large amounts of data, using a range of software tools and your data manipulation skills to create useful analysis files.
- Work with inspection data and use a variety of software, to clean and validate data and identify opportunities to improve data quality.
Relationship management
- Develop strong professional links with staff in the Scrutiny and Assurance Directorate and across the Care Inspectorate ensuring a consistent approach to national inspection planning.
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
- Promote the principles of partnership working throughout the organisation and in all working practices.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Job profile
Job title: Solicitor
Responsible to: Head of Legal Services
Principal working contacts:
- Executive Team
- Inspection Programme Managers
- Inspector Managers
- Inspectors
- Business Support Colleagues
Job purpose
To provide legal advice and representation services to the Care Inspectorate including advice on the powers, duties, procedures and responsibilities of the Board and its Committees ensuring compliance with all relevant legislation, statutory guidance and codes of conduct and practice and to assist the Head of Legal Services in the proper administration of the business of the Care Inspectorate.
Key responsibilities
- To provide advice and guidance to operational staff on the discharge of the statutory functions under the Public Services Reform (Scotland) Act 2010.
- To provide legal representation for the Care Inspectorate in court, tribunal and inquiry proceedings.
- To provide legal input to the development of Care Inspectorate policy.
- To provide legal input as required in relation to complaints and enquiries received from external parties.
- Under the supervision of the Head of Legal Services, to generate guidance and procedures ensuring the consistent and proper conduct of business by all Care Inspectorate offices.
- To carry out any other legal work as required by the Head of Legal Services.
- To carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices, and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management
- Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives, and advocates.
- Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Person specification
Job title: Solicitor
Attributes
Experience
Essential:
- Minimum of two years relevant post qualifying experience, including recent Sheriff Court experience.
Education, qualifications and training
Essential:
- Educated to degree level or equivalent.
- Pracitising Certificate issued by the Law Society of Scotland.
- Commitment to own CPD.
Skills and knowledge
Essential:
- Excellent communication skills - both written and oral.
- Excellent negotiation and influencing skills.
- Understanding of Equality and Diversity issues.
- IT literate, demonstrating experience with IT language and processes, using the most effective methods to communicate and manage information.
Key performance outcomes
Effective communication
Essential:
- Clear and concise oral and written communication skills.
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
- Addresses difficult issues so people are kept well informed.
Desirable:
- Articulate and positive communicator.
Flexibility
Essential:
- Is open-minded to suggestions about how to improve processes within the Care Inspectorate.
- Applies regulation and standards sensibly and understands where a flexible approach may be required.
- Exercises professional judgement when considering options and outcomes.
Improvement focus
Essential:
- Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.
- Aware of trends and changes and maintains professional knowledge and skills.
- Encourages and promotes new ideas.
Desirable:
- Rethinks traditional ways of doing things to create opportunities to improve.
Impact and influence
Essential:
- Uses evidence to influence others towards a course of action.
- Builds a network of contracts to increase circle of influence.
- Influences others by example and acts as a professional role model.
- Focuses on key benefits to get message across.
Desirable:
- Anticipates likely objections and builds responses in to arguement/approach.
Objective decision making
Essential:
- Balances the need for careful decision making with the need for action.
- Ensures all options are considered in order to make the right decisions.
- Makes effective decisions based on critical evaluation of all relevant facts and evidence.
- Considers Care Inspectorate values in relation to impact of their decisions.
Please note - these are key performance outcomes to be used to recruit into the role.
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Person specificaton
Job title: Payroll and Workforce Information Assistant
Attributes
Experience
Essential:
- Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face).
- Prioritising and managing workload under broad guidance.
- Working with large datasets, particularly numerical data.
Desirable:
- Working in an administrative/office-based environment.
- Working in a local authority or public body setting.
- Coordinating and designing processes.
- Working with payroll
- Working with Resourcelink or a similar HR/payroll system.
- Working in Corporate Services (HR, Finance or IT) in a public sector setting.
- Use of SharePoint and Microsoft 365 in a workplace setting
- Working with Microsoft Power BI and Power Automate
Education, qualifications anad training
Essential:
- Significant skills and experience to SCQF Level 6
Desirable:
- A qualification at SCQF level 6 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
- European Computer Driving Licence (ECDL) or a similar qualification, demonstrating your ability in using Microsoft Office suite effectively, particularly Office 365.
- Desire to work towards, Chartered Institute of Payroll Professionals membership (CIPP).
Skills and knowledge
Essential:
- Excellent customer service skills.
- Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials).
- IT literate – particularly with Microsoft office 365 suite.
- Excellent numeracy skills and basic statistical analysis
- Able to present information logically and concisely.
- Knowledge of Microsoft Power BI and Power Automate.
- Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay).
- Basic knowledge of accounting procedures.
Desirable:
- Knowledge of Microsoft 365.
- Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel and Power BI).
- Knowledge of the Local Government Pension Scheme (LGPS)
- Knowledge of HR policies and procedures.
Key performance outcomes
Effective communication:
- Demonstrate clear and concise verbal and written communication skills.
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience.
- Listens actively and questions to check understanding.
Team working:
- Ability to contribute to and support the work and decisions of the team.
- Ability to work co-operatively and supportively with others.
- Values and makes use of skills, knowledge and experience of others.
Improvement focus:
- Contributes to the development of new ideas, policies & procedures where appropriate.
- Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date.
- Seeks opportunities for learning and personal development.
Personal accountability and responsibility:
- Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement.
- Demonstrates initiative within own area of expertise.
- Takes responsibility for own actions and decisions.
Working in partnership:
- Openly shares information as and when appropriate, maintaining confidentiality as appropriate.
- Respects others recognises and values differences and diversity.
- Keeps others information of progress of work plan, targets, etc.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Read more