Person specification
Job title: Business Support Assistant
Attributes
Experience
Essential:
- Demonstrate a successful track record within a similar role.
Desirable:
- Experience of working with external/internal contacts at all levels.
- Experience of working within the social care sector.
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 5
Skills and knowledge
Essential:
- Good working knowledge of IT to include word, excel and PowerPoint.
- Excellent telephone and customer service skills.
- Good interpersonal skills.
- Excellent organisational skills.
- Ability to work on own initiative and prioritisation of workload.
- Ability to meet deadlines.
Key performance outcomes
Effective communication
- Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
- Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
- Listens actively to people, questions and checks understanding.
Planning and organising
- Uses a systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Prioritises work effectively to meet deadlines and objectives.
Flexibility
- Demonstrates a flexible, positive approach to work.
- Listens to feedback and ideas from people and will take appropriate and considered action.
- Adapts well to change, adjusting priorities as required.
- Understands where a flexible approach is required.
Team working
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Values and makes use of the skills, knowledge and experience of others.
- Works co-operatively and supportively with others.
Please note – these are key performance outcomes to be used to recruit into the role.
Read more
Job profile
Job title: Business Support Assistant
Responsible to: Business Support Officer
Principle working contacts
- Business Support Officer
- Managers and employees of the Care Inspectorate
- External agencies/service providers/service users and carers
- Members of the public
Job purpose
To provide comprehensive business support to various functions within the organisation as well as general office administration support within individual offices, in line with Care Inspectorate policies and procedures.
Key accountabilities
Operational management:
- Provide business support to Care Inspectorate operational staff ensuring a high level of security and confidentiality within the office.
- Prepare information/correspondence in a clear and concise manner ensuring accuracy and compliance with Care Inspectorate’s style.
- Undertake specialist activities, in accordance with procedures or instructions, to support the effectiveness of the various functions and the Care Inspectorate as a whole.
- Prepare all letters, correspondence and any information relating to the work of Care Inspectorate using the Care Inspectorate’s ICT systems.
- Input, update and extract information from the Care Inspectorate’s ICT systems and/or manual records as required.
- Provide general office business support as required as part of the office team. This may include:
- Reception cover
- Stationery management
- Booking travel/accommodation
- Recording/submitting travel and subsistence claims
- Supporting room booking system in relation to setting out rooms.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking responsible care for your safety and that of others who may be affected by what you do or fail to do while at work.
Relationship management:
- Ensure effective communication of Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
- Ensure effective working protocols in accordance with Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
- Demonstrate a commitment to Care Inspectorate’s aims, vision and values and to Care Inspectorate’s overall objective of improving care in Scotland.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Read more
Senior Communications and Stakeholder Engagement Lead
Role: Senior Communications and Engagement Lead
Contract: Temporary or Secondment for up to 18 months
Salary: £49,227 - £54,551
Hours: Full time (35 hours a week)
Location: Flexible (Any Care Inspectorate office)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
About the role
We are looking to recruit a Senior Communications and Engagement Lead to deliver against the Digital Transformation communications and stakeholder engagement plan to inform, generate interest and enthusiasm about an ambitious, complex and critical digital transformation project in line with the Care Inspectorate’s corporate plan 2022-2025. The digital transformation project aims to replace inflexible legacy systems, that are based on now outdated technologies, with an updated platform and build upon our essential risk-led scrutiny model.
You will identify and build high quality relationships internally and with external organisations, and advise on innovative communication methods to engage with stakeholders and employees, while promoting work of the Digital Transformation Project.
You will be at the forefront of developing innovative content, ideas, and concepts to drive key communications and engagement activities for the digital transformation project.
You will work closely with colleagues to support significant cultural change, consolidate excellence in the Care Inspectorate’s activities and continue to invest in our competent, confident workforce in a way that puts collaboration at the core of our work.
You will be an articulate and positive communicator, both verbally and in written form, with the ability to engage, influence and lead the development of a wide range of key stakeholder relationships, both internally and externally.
To apply
You will find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Jodie Hogg (Operational Transformation Lead) at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include a contact telephone number and times that would be best to reach you in your email.
IIf you believe that you are a suitable candidate for this post, please download the application form and an equal opportunities form and complete an application form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 26 August 2024
It is anticipated that interviews will take place on the 10 September 2024.
Read more
Business Support Assistants
Job title: Business Support Assistants
Location: Flexible (Any Care Inspectorate office)
Salary: £24,561 to £27,171
Hours: 35 hours per week
Contact: Permanent and Temporary
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.
Starting salary
New entrants will start on the grade minimum for the role. However, we have a generous total rewards package, which you can find more about on our website.
About the role
We are excited to recruit motivated individuals to provide comprehensive business support in various Business Support Teams across our organisation. We have several temporary and permanent roles and have offices all over Scotland. Some of our posts will require a more office based approach depending on the function and duties associated within a team, in particular at our Dundee Headquarters.
You will support different parts of our organisation performing a range of administrative duties as well as advice and guidance to colleagues across the organisation. As well as being part of a small team you will be part of the wider organisational business support department which supports a range of administrative functions. You will also need to undertake wider general administrative duties and tasks as part of the office you will be based in as appropriate. Duties will be varied and may include reception cover, filing, word processing, data input, and general administrative duties. You will be proficient in adapting to various bespoke databases.
About you
We are looking for organised individuals who have good attention to detail, are customer-focused and enjoy working in a busy environment and within supportive teams. You will have a positive attitude and be keen to develop your skills and take on new challenges.
Successful candidates will demonstrate experience and a successful record of accomplishment within a similar role and be educated to SCQF level 5.
The successful individuals will have:
- A good working knowledge of Microsoft packages to include O365, Outlook; MS Forms; Word, Excel, and PowerPoint.
- A flexible, positive approach to work.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Excellent organisational skills.
- Ability to work on your own initiative and prioritisation of workload.
In addition, it would be preferable to have experience of working with a range of external and internal contacts at various levels of an organisation and social care sector experience.
To apply
You’ll find more information in the job profile and person specification.
If you require any further information or for an informal chat, please contact Alison Allan at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. in the first instance.
You can visit our website to see the benefits of working with us including information on our offices across Scotland.
If you believe that your ability and motivation, make you suitable for this post, please complete our online application by no later than 08:00 on Monday 26 August 2024.
It is expected that interviews for this post will take place no earlier than 16 September 2024
Read more
Person specification
Job title: Senior Communications and Engagement Lead
Attributes
Experience
Essential:
- Knowledge and experience of working in and across a complex stakeholder landscape.
- Proven experience in developing and implementing successful communications and engagement strategies for change programmes.
- Experience of working with different stakeholder groups, both external and internal.
- Experience leading a group of diverse stakeholders (including senior stakeholders and disengaged groups) through a change project, advising on appropriate engagement methods / tools to effectively deliver and embed the change.
- Experience of working on digital transformation projects
Desirable:
- Ability to identify, flag, and manage communication risks, ensuring issues are addressed proactively.
Education, qualifications and training
Essential:
- Communications-based subject or equivalent.
Desirable:
- Educated to Degree level or equivalent.
Skills and knowledge
Essential:
- Highly developed specialist knowledge.
- Effective written and oral communication skills.
- Excellent organisation skills.
- Proficiency in MS Office, including PowerPoint ab
- Excellent attention to accuracy, details and overall work quality while meeting deadlines as required.
- Strong project management skills.
- Ability to work with minimal supervision.
- Ability to work flexibly dealing with changing priorities at short notice.
- Ability to work both independently as part of a team.
Desirable:
- Knowledge of the social care sector.
Key performance outcomes
Effective communication:
- Proficiency in creating compelling, clear, and impactful content tailored to diverse audiences and communication channels.
- Ability to explain complex issues to diverse stakeholders in a clear and engaging way, both verbally and in writing.
- Strong collaboration and stakeholder engagement skills.
- Ability to work collaboratively with different teams and build effective relationships with stakeholders at all levels of the organisation.
Impact and influence:
- Demonstrable ability to influence at all levels.
- Ability to give realistic advice, based on relevant, up to date and verifiable information.
- Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
Objective decision making:
- Strong analytical and problem-solving skills, with the ability to identify and address stakeholder concerns and adjust communication strategies accordingly.
- Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up-to-date and verifiable information.
- Ability to analyse complex information.
Planning and organising:
- Ability to work under broad direction (often self-initiating work) to establish milestones and successfully meet objectives.
- Involves others where appropriate and optimises resources to achieve desired results.
- Regularly reviews joint goals and targets and reprioritises where necessary.
- Recognises the need to be flexible in order to meet changing priorities.
Team working:
- Contributes to and supports the work and decisions of the project team.
- Contributes to the shared vision and purpose and shares this effectively.
- Commitment to innovation in communication practices and continuous improvement based on feedback and performance data.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
Read more