Person specification
Job title: Improvement Adviser
Attributes
Experience
Essential:
- Experience of developing, delivering and evaluating Quality Improvement work.
- Experience of developing and delivering learning to a variety of staff groups and care providers.
- Significant experience of successfully leading innovation across health and social care.
Desirable:
- Research experience.
- Experience of working in or supporting Quality Improvement in Social Care.
Education, qualifications and training
Essential:
- Qualifications or skills and experience at SCQF level 9 (e.g. degree, graduate diploma).
- NES Scottish Improvement Leader (ScIL) or equivalent qualification in QI science / methodology or willingness to work toward this as a priority.
- Commitment to own CPD.
Skills and knowledge
Essential:
- Excellent interpersonal skills with an emphasis on support, negotiation, influence and diplomacy.
- Ability to network and work together with key health and social care professionals in areas including Scottish Government, health boards, integration joint boards, health and social care partnerships and service providers in the statutory, independent and voluntary sector.
- Understanding of the importance of the involvement of people experiencing care in the co-design and co-production of quality improvement initiatives.
- Knowledge and experience in quality improvement in health and/ or social care.
- Knowledgeable and skilled at using appropriate improvement approaches.
- Good understanding of the social and political environment in which care services are provided to achieve change.
- Self-motivation, confidence and ability to meet tight deadlines.
- IT literate with the ability to analyse and interpret complex information.
Desirable:
- Evidence of involvement and impact in work at a Scotland wide level including membership of national working groups.
- Knowledge and experience of social care quality improvement.
Key performance outcomes
Quality improvement focus
Essential:
- Have a proven track record in leading and/or supporting quality improvement projects/programmes and evaluating their impact.
- Demonstrate an understanding of national quality improvement work across Scotland.
Desirable:
- Research active.
- Policy development.
Planning and organising
Essential:
- Evidence of ability to prioritise effectively and achieve deadlines.
- Ability to amend approaches in reaction to changing priorities, circumstances and conflicting demands.
- Demonstrates analytical and systematic approach to problem solving.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Work is self-generated, planned and prioritised, identifying key issues, anticipating problems and initiating appropriate action to resolve them.
- Able to work autonomously and independently.
Impact and influence
Essential:
- Demonstrates ability to influence at all levels.
- Ability to achieve results through relationships, negotiation, persuasion, and influence.
- Ability to give credible and realistic advice, based on relevant, up to date and verifiable information.
- Ability to lead change and bring people with you.
Effective communication
Essential:
- Excellent oral, public speaking / presentation, and written communication skills.
- Ability to support service providers to define, measure and achieve outcomes.
- Ability to write clear reports and guidance documents.
- Excellent interpersonal skills with the emphasis on support, negotiation, influence, and diplomacy.
- Experience in devising and delivering development sessions.
Desirable:
- Experience of speaking/presenting to small and large groups of people at all levels.
Working in partnership
Essential:
- Work nationally and locally with a range of stakeholders.
- Experience in working with others to devise and deliver development sessions.
- Ability to lead or participate in multi-disciplinary and multi-agency working groups.
- Ability to work co-operatively to achieve success.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Quality Improvement Adviser
Job title: Quality Improvement Adviser
Salary: £49,710 - £54,975
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We desire to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
An exciting opportunity has arisen for an experienced Improvement Advisor (IA) to join the Quality Improvement Support Team (QIST) on a permanent basis.
We are looking for an enthusiastic, creative and highly motivated individual to support, develop and deliver our improvement interventions in line with, and to support, the implementation of our Quality Improvement and Participation Strategy.
The successful candidate will also be involved in supporting the building of quality improvement capacity and capability, internally and externally. They will also provide quality improvement support as required and will be part of ongoing quality improvement as priorities are identified.
About you
You will possess a recognised qualification in quality improvement methodology and have a good level of experience and a proven track record in leading quality improvement projects/programmes and evaluating their impact.
You will also have experience of providing quality improvement learning and development to a variety of staff groups and care providers.
Demonstrable interpersonal skills including public speaking, the ability to network with key professionals are essential, as are excellent verbal and written communication and organisational skills.
You should be educated to SCQF level 9.
You will be joining an enthusiastic, creative, highly motivated and supportive team and be a key player in taking forward our improvement strategy.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Aidan McCrory, Quality Improvement Manager at This email address is being protected from spambots. You need JavaScript enabled to view it. .
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 17 March 2025.
It is anticipated that interviews will be held [on/no sooner than] 9 April 2025 at our Dundee office office.
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Job profile
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Location: Dundee
Responsible to: Senior Human Resources Adviser
Principal working contacts:
- All Human Resources staff
- Finance Assistants/Officers
- Other staff within Corporate and Customer Services Directorate (eg Estates,
- Health and Safety, ICT)
- Managers and employees of the Care Inspectorate & SSSC
- Third party service providers
Job purpose
To assist in the provision of a human resources advisory and support service for the Care Inspectorate and provide services to Scottish Social Services Council (SSSC).
Key responsibilities
Act as the first point of contact for HR and payroll queries, taking ownership of any issues and referring/escalating these to others where necessary. This includes, but is not limited to:
- Pay, pensions and expenses.
- HR policies, processes or procedures
- Use of HR systems
- Recruitment
Gather and maintain up to date and accurate workforce information (eg staff records), including but not limited to:
- All information required for the monthly payroll (eg post/hours changes, starter details, leaver details)
- Core employee details (names, contact details, bank details, emergency contacts, etc)
- Right to work and background information (identity checks, disclosure checks, references, employment medical information)
- Contractual details (core employment details such as hours of work, post holdings, salaries, pensions)
- Attendance and absence details (work patterns, overtime, sickness, annual leave, special leave, flexi time)
- Equality and diversity information
- Other relevant employee information (qualifications, training, skills)
- Assist in the provision of a recruitment service.
- Working with members of the accounting team, coordinate monthly payroll and pension processing activities, liaising with third party providers where necessary (e.g. payroll services provider, pensions administrators).
- Assist with the gathering of information for benchmarking and workforce analysis.
- Produce management information for reporting purposes. This will include presenting the information in a variety of formats (eg tables, charts, graphs) making sure it is meaningful and relevant for the audience.
- Assist with the development of HR systems including:
- Design
- Data clean-up and data migration
- Testing
- Training staff
- Development of guidance and procedure manuals
- Assist in the development of new processes and procedures, making full use of information technology where appropriate.
- Produce standard contracts, letters and general HR correspondence.
- Assist in the provision of an advisory service to managers and employees on a comprehensive range of HR policies and procedures, including recruitment, conditions of service, absence and performance management.
- Provide support for HR projects and improvement work.
- Participate in working groups and attend associated meetings, as and when required.
- Undertake any other duties and/or responsibilities commensurate with the nature of the job.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
Other duties
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
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Person specification
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Attributes
Experience
Essential:
- Working in a customer facing role (internal or external customers) as the first point of contact (telephone, email or face to face)
- Prioritising and managing workload under broad guidance
Desirable:
- Working in an administrative/office-based environment
- Working in a local authority or public body setting
- Working with large quantities of electronic records, particularly numerical data
- Coordinating and designing processes
- Working with payroll
- Working with ResourceLink or a similar HR/payroll system
- Working in Corporate Services (HR, Finance or IT) in a public sector setting
- Use of SharePoint and Office 365 in a workplace setting – particularly to assist with day to day processes.
Education, qualifications and training
Essential:
- Educated to SCQF level 6 or above (e.g. SQA Higher grade)
Desirable:
- A qualification at SCQF level 7 or above (e.g. SQA Higher grade) in a numerical, business, office administration, or IT related subject (e.g. accountancy, HR, payroll).
- ECDL or a similar qualification demonstrating that the candidate can use IT and Microsoft Office effectively, particularly Office 365.
Skills and knowledge
Essential:
- Excellent customer service skills.
- Ability to transfer knowledge or skills to others through a variety of different methods (eg demonstrations, producing guidance materials)
- IT literate – particularly with Excel
- Excellent numeracy skills for use with payroll and basic statistical analysis (e.g. compare month to month variances, calculate averages)
- Able to present information logically and concisely using.
Desirable:
- Knowledge of Microsoft Office 365
- Able to use IT effectively to analyse, compare and present data (e.g., make use of Excel functions, produce charts)
- Knowledge of the LGPS
- Knowledge of HR policies and procedures
- Basic knowledge of typical employment related payments and deductions (e.g. salaries, pensions taxes, statutory payments such as maternity pay)
- Basic knowledge of accounting procedures.
Key performance outcomes
Effective communication
Essential:
- Demonstrate clear and concise verbal and written communication skills
- Ability to select appropriate communication style and methods depending on the needs and abilities of the audience
- Listens actively and questions to check understanding.
Team working
Essential:
- Ability to contribute to and support the work and decisions of the team
- Ability to work co-operatively and supportively with others
- Values and makes use of skills, knowledge and experience of others.
Improvement focus
Essential:
- Contributes to the development of new ideas, policies & procedures where appropriate
- Aware of trends and changes in processes and procedures and keeps own knowledge and skills up to date
- Seeks opportunities for learning and personal development.
Personal accountability and responsibility
Essential:
- Maintains a high standard of work, ensuring attention to detail, actively seeking out continuous improvement
- Demonstrates initiative within own area of expertise
- Takes responsibility for own actions and decisions.
Working in partnership
Essential:
- Openly shares information as and when appropriate, maintaining confidentiality as appropriate
- Respects others recognises and values differences & diversity
- Keeps others information of progress of work plan, targets, etc.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.
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Recruitment assistant
Job title: Recruitment Assistant (internally known as HR Assistant within recruitment team)
Salary: £30,495 - £32,052
Hours: 35 hours per week
Location: Compass House, Dundee
Contract: Temporary for 6 months (with the possibility of further extension subject to funding)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We desire to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
We looking to recruit an experienced recruitment assistant to support the provision of recruitment services at the Care Inspectorate and for the Scottish Social Services Council (SSSC).
Our preference is for the successful candidate to make an immediate start (subject to pre-employment checks).
The role involves supporting and leading recruitment campaigns, including advertising roles, and carrying out pre-employment checks on a high volume of candidates. The key purpose of this role is to support recruiting managers to recruit the right people in a timely and effective manner.
Having gone through several changes in both structure and technology, our recruitment team is striving to deliver a customer-focused, efficient, and forward-thinking service and needs talented and enthusiastic individuals to help us continue this progress. Having gone through several changes in both structure and technology, our recruitment team is striving to deliver a customer-focused, efficient, and forward-thinking service and needs talented and enthusiastic individuals to help us continue this progress.
We are unique in that we also provide a recruitment service for the SSSC as well as the Care Inspectorate – and as such, you get an insight into the workings and culture of two different organisations at the same time.
About you
You should be educated to SCQF level 6 or have the relevant skills and experience for this role.
The successful candidate will be expected to travel to our Dundee HQ office and on occasion to other offices in Scotland as required.
There are several key strengths and qualities that we will be particularly looking for, including:
- Excellent verbal and written communication skills are essential for interacting with candidates, recruiting managers, and team members
- The ability to manage multiple tasks, schedules, and priorities efficiently is crucial
- Efficiently managing time to meet deadlines and handling multiple recruitment tasks simultaneously is essential.
We are also keen to attract candidates with:
- Problem-Solving Abilities: The ability to think critically and solve problems quickly is valuable, especially when dealing with unexpected challenges.
- Confidentiality: Maintaining the confidentiality of candidate information and sensitive company data is paramount.
- Time Management: Efficiently managing time to meet deadlines and handle multiple recruitment tasks simultaneously is essential.
- Adaptability: Being flexible and adaptable to changing recruitment needs and priorities is important in a dynamic work environment.
- Customer Service Orientation: A focus on providing a positive experience for candidates and internal stakeholders is beneficial.
In addition, you may contribute to projects and/or improvement work giving you the opportunity to be innovative and support the work of the wider HR team.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form by 08:00 on Monday 24 February 2025.
It is anticipated that interviews will be held on Thursday 6 or Friday 7 March our Dundee office.
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