Job profile

Job title: Information Governance Lead

Responsible to: Head of Intelligence

Principal working contacts

Internal

  • Senior Information Risk Owner (SIRO)
  • Deputy SIRO
  • Executive Directors and senior managers
  • Information Asset Owners and Administrators
  • Internal subject matter experts in related disciplines
  • Head of IT Service Delivery, Organisation and Workforce Development, Legal
  • Services and Customer Services
  • Information Governance Team
  • Managers and employees of the Care Inspectorate

External

  • UK Information Commissioner
  • Scottish Information Commissioner (SIC)
  • National Records of Scotland
  • Care Inspectorate strategic partners
  • Care service providers and people experiencing care
  • Members of the public

Job purpose

The post holder will provide the Care Inspectorate with leadership in information governance and assurance, internally & externally. They will be the prime source of expert advice and policy development, to create and maintain high level awareness, profile and understanding of the strategic and operational importance of information governance. They will also assure the Care Inspectorate that it is meeting its statutory and legal obligations and be capable of acting as Data Protection Officer as defined under the UK General Data Protection Regulation (GDPR) 2018 and Data Protection Act 2018.

The post holder will lead on delivering information governance support across the Care Inspectorate, supported by the Deputy SIRO and the Information Governance team, and will bear responsibility for performance and/or service delivery. The post holder will be responsible for managing their own and their team’s workload ensuring that work is completed to the required high standard in a timely fashion. The post holder must possess highly developed specialist knowledge, underpinned by theory and experience.

Key responsibilities/accountabilities

Operational management

  • Develop and implement corporate strategy, policies and procedures to support IG and effective use of information, in line with business and legal requirements and ensure that they are kept up to date and in line with changes to the Care Inspectorate’s internal and external operating environment.
  • Coordinate the identification, assessment, reporting and management of risk in relation to all aspects of information governance (IG) within the Care Inspectorate, including regular review of the Information Risk Register and reporting to the Senior Information Risk Owner (SIRO) and Senior Management Team.
  • Monitor and report on compliance and performance as required by Care Inspectorate governance arrangements and lead on creating and implementing improvement plans.
  • Be capable of acting as Data Protection Officer for the Care Inspectorate and acting as key contact with the supervisory authority and leading on preparations for and on-going compliance with the requirements of the General Data Protection Regulation and revised UK Data Protection Act.
  • Support the proportionate, lawful and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy notices, Data Protection Impact Assessments and Compliance Checks.
  • Develop, oversee and monitor IG training for staff, implement clear and robust information and data handling standards and procedures, raise awareness of IG responsibilities, and promote awareness and best practice.
  • Coordinate and manage the organisation’s response to information security vulnerabilities and incidents.
  • Coordinate and manage responses to all statutory requests for information received by the organisation, including Subject Access Requests and Freedom of Information (Scotland) Act requests.
  • Develop and maintain corporate information governance tools and standards, for example, business and security classifications, metadata schemes, lifecycle retention schedules and information asset registers and ensure local implementation and compliance.
  • Manage delivery of the Care Inspectorate’s Records Management.
  • Improvement Plan and act as the statutory contact for Records Management, as required under the Public Records (Scotland) Act 2011.
  • Support improvement of current record creation and record keeping standards to ensure that the Care Inspectorate is holding adequate records of business activity and decision making to meet statutory and legal requirements and as evidence of its accountability and transparency.
  • Ensure that information governance requirements are integrated into business processes, standard operating procedures and organisational change.
  • Advance the “digital by default” agenda and exploit opportunities to automate information governance through technology solutions and tools electronic record-keeping within Care Inspectorate systems.
  • Observe the provisions of and adhere to all Care Inspectorate policies and procedures.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Relationship management

  • Demonstrate a commitment to Care Inspectorate’s aims, vision, values and overall objective of improving care in Scotland.
  • Prepare and deliver briefings, reports and presentations on IG to colleagues within and outside the Care Inspectorate in a manner that is informative, contextual and easily understood.
  • Provide advice and guidance to staff on IG issues, including statutory and regulatory compliance.
  • Act as a subject matter expert and staff mentor on all aspects of information governance.
  • Liaise with and build professional working relationships with partner organisations on IG matters.
  • Monitor individual and service performance.
  • Line manage and motivates staff.
  • Conduct staff appraisals.
  • Ensuring that the team deliver the information governance service to the required high standard.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Person specification

Job title: Transactions Assistant

Attributes

Experience

Essential

  • Previous administrative experience.
  • Operating within a busy environment.
  • Experience of communicating with the general public by telephone, letter and email.
  • Experience of working effectively to meet deadlines and achieve objectives.
  • Experience of managing and prioritising own workload.

Desirable

  • Experience of working with finance software.
  • Experience of working with internal and external contacts at all levels.
  • Demonstrate a successful track record within a similar role.
  • Advanced knowledge of all Microsoft Office applications.

Education, qualifications and training

Essential

  • Educated to Standard Grade level or equivalent (SCQF level 4/5).

Skills and knowledge

Essential

  • Thorough knowledge of Microsoft Excel and Word.
  • Understanding of financial controls and financial environment.
  • Use of office systems and procedures.
  • Concise and clear oral and written skills.
  • Excellent customer services skills.
  • Demonstrate an appreciation of the importance of attention to detail.
  • Effective organisational skills and time management, able to meet deadlines.
  • Effective administrative skills.
  • Excellent numeracy and communication skills.
  • Prioritise own workload under broad guidance.

Desirable

  • Ability to understand the limits of their knowledge and experience and when decisions need to be referred to others.
  • Database administration.
  • Advanced knowledge of all Microsoft Office applications.

Key performance outcomes 

Effective communication

Essential

  • Portrays a positive image of the Care Inspectorate/SSSC when communicating both inside the organisation and externally.
  • Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
  • Listens actively to people, questions and checks understanding.

Planning and organisation

Essential

  • Uses a systematic approach to make efficient use of time and manage workload. 
  • Recognises the need to be flexible in order to meet changing priorities.
  • Prioritises work effectively to meet deadlines and objectives.

Flexibility

Essential

  • Demonstrates a flexible, positive approach to work.
  • Listens to feedback and ideas from people and will take appropriate and considered action.
  • Adapts well to change, adjusting priorities as required.
  • Understands where a flexible approach is required.

Team working

Essential

  • Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
  • Values and makes use of the skills, knowledge and experience of others.
  • Works co-operatively and supportively with others.

Personal accountability and responsibility

Essential

  • Takes responsibility for decisions and actions taken.
  • Maintains a high standard of work and actively seeks out continuous improvement.
  • Demonstrates initiative within own area of expertise.
  • Takes responsibility for identifying and addressing areas of personal and professional development.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.

 


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Improvement Support Officer – Quality Improvement Support Team

Job Title: Improvement Support Officer – Quality Improvement Support Team

Salary: £30,495 - £31,740

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Temporary to 17 March 2026

About us
We are the independent scrutiny and improvement support body for social care and social work services in Scotland. We provide assurance for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is for world-class social care and social work in Scotland, where everyone in every community experience high-quality care, support, and learning, tailored to their rights, needs, and wishes.
We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards the expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role
To backfill a secondment, we are looking for an Improvement Support Officer to join the Quality Improvement Support Team (QIST).

The QIST team provides specialist quality improvement knowledge and skills to the social care workforce, provider groups and Care Inspectorate colleagues. We support, educate, and enable others to improve how they help people who experience care in Scotland. Working collaboratively is key to how we work, whether that work is universal, targeted or specialist.

Our wide-ranging experience of quality improvement helps us to have meaningful conversations with all partners. Using the Model for Improvement, including PDSA cycles, we enable services to develop, implement and reflect on their change projects.
We work collaboratively with our Scrutiny and Assurance colleagues to ensure that improvements are made alongside existing inspection frameworks and services’ own self-evaluation processes.

This role requires a high level of engagement with the Health and Social Care Improvement team and other associated improvement projects, our inspectors, service providers, external partners as well as stakeholders from across the organisation.

The purpose of the role is to provide effective high-quality projects and business support to the QIST team. The role supports the implementation of improvement approaches to support the Care Inspectorate’s improvement strategy, which is aligned to the Corporate Plan. Also, to support the delivery and implementation of QIST improvement work, ensuring the needs of all customers are met in a consistent, efficient, and effective manner.

About you
The successful candidate will be educated to SCQF level 5 (for example, credit standard grade, national 5, skills for work national 5, national certificate, national progression award, modern apprenticeship or SVQ) or have relevant skills and experience in administration or business support. The ideal candidate will have a suitable qualification in administration and business studies at SCQF level 6 or greater.

You’ll be an excellent communicator, highly organised and able to plan and manage your time and work streams efficiently and effectively. In addition, you’ll understand that priorities and deadlines can change quickly, and you’ll respond flexibly and effectively. You’ll be confident in using your own initiative and keen to support the QIST team to continually improve. Your attention to detail is meticulous and you’ll have a clear commitment to maintaining high standards.

The preferred candidate will be a great team worker and nurture good working relationships. Excellent word processing and IT skills with experience of Microsoft applications are needed as well as diary management and minute taking.

This post will give the opportunity for the post holder to learn more about quality improvement methodology and support the wider quality improvement activities of the team, such as improvement workshops, webinars, and projects. There will also be the opportunity to undertake a quality improvement qualification appropriate to the role.

Next steps
You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role, please contact: Louise Kelly Senior Improvement Adviser on 078 258 42156 or This email address is being protected from spambots. You need JavaScript enabled to view it..

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete an application form and return it to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08.00 on Monday 24 June 2024. Potential candidates must also fill in this equal opportunities monitoring survey.

The selection for this post will include an interview and a skills exercise. It will be held online using Teams on Thursday 11 July 2024.


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Job profile

Job title: Transactions Assistant

Job location: HQ, Dundee

Responsible to: Transactions Manager

Principal working contacts 

  • Head of Finance & Corporate Governance (Care Inspectorate)
  • Finance and Procurement Manager (Care Inspectorate)
  • Transactions Manager
  • Care Inspectorate and SSSC finance staff
  • Care Inspectorate and SSSC departmental staff
  • External stakeholders
  • General public

Job purpose

To carry out a range of general administrative and clerical tasks which support the transactions section within the finance team, in line with the Care Inspectorate and SSSC policies and procedures.

Operational management

  • Input and issue sales invoices.
  • Input purchase invoices.
  • Respond to regular purchase and sales invoice queries.
  • Ensure ledger codes attached to purchase and sales invoices are consistent and accurate.
  • Assist with processing payments and making sure all income is properly banked and receipted.
  • Ensure receipting of good and services is carried out timeously.
  • Reconcile supplier statements to the financial system.
  • Review and ensure the accuracy of scheduled payments.
  • Collate and reconcile income returns.
  • Work with departmental staff on reconciling our internal systems.
  • Follow established transaction control procedures and provide suggestions for improvement.
  • Respond to sales invoice and purchase invoice queries by phone, email, letter and face to face.
  • Assist with year end procedures within the timescales agreed with the    Transactions Manager.
  • Provide day to day guidance to end users on the use of the transactions systems.
  • Assist with developing and implanting improvements to the transaction systems.
  • Provide training to new users of the purchasing system.
  • Maintain a purchasing and payment tracking system to ensure the proper control of cheques.
  • Preparation of journals.
  • Assist with reconciliation of income received to information recorded on our internal systems.
  • Create and maintain debtor and creditor records within the financial system.
  • Communicate with Care Inspectorate and SSSC staff, and customers in the pursuit of debt recovery, logging all correspondence in the relevant customer account.
  • Responding to purchase invoice queries while providing excellent customer service.
  • Carry out any appropriate work to assist within the department as and when required Complete ad hoc reconciliations as required.
  • Assist the finance team with ad hoc administration tasks as required.

Relationship management

  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Organisational Development, Finance & Corporate Governance, ICT and Operations function.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.

Consequently, this is not a contractual document and post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Person specification

Job title: Improvement Support Officer – Quality Improvement Support Team (QIST)

Attributes

Experience

Essential
• Experience of providing high quality business and customer support.
• Experience of servicing meetings, including scheduling and minute taking.
• Experience of working autonomously.
• Co-ordinating and supporting multiple projects.

Desirable
ICT technical support/ organising and facilitating webinars.


Education, training and qualifications

Essential
The successful candidate will be educated to SCQF level 5 (for example, credit standard grade, national 5, skills for work national 5, national certificate, national progression award, modern apprenticeship or SVQ) or have relevant skills and experience in administration or business support.

Desirable
Qualifications or skills and experience at SCQF 6 in administration or business studies.


Skills and knowledge

Essential
• Excellent communication and negotiation skills.
• Good working knowledge of IT packages, including spreadsheets, Microsoft Applications, and database input.
• Experience of developing processes and procedures. § Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
• Ability to translate plans into action.

 

Key Performance Outcomes

Effective communication

Essential
• Ability to prepare reports and other written communication to a high standard.
• Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.

• Ability to form constructive working relationships with people at all levels in the organisation.

Desirable
Experience communicating/ liaising with senior members of the organisation.


Objective decision making

Essential
• Demonstrates analytical and systematic approach to problem solving.
• Considers Care Inspectorate values in relation to the impact of their decisions.
• Considers the wider context in which the Care Inspectorate operates.
• Understands the limits of their knowledge and experience and when decisions need to be referred to others.

Desirable
Ability to express and present complex information.


Planning and organisation

Essential
• Ability to react to changing priorities and to prioritise conflicting demands.
• Ability to plan workload effectively in the short, medium, and long term in conjunction with their line manager and work to strict deadlines.
• Demonstrates attention to detail for both numerate and literate work.
• Ability to show initiative and work without close supervision.

 

Flexibility

Essential
• Encourages a flexible, positive approach to work in their team.
• Applies rules and procedures sensibly and understands where flexibility is required.


Improvement focus

Essential
• Contributes to the development of operational processes and systems.
• Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
• Demonstrate initiative, drive and determination to complete tasks and achieve objectives.


Team working

Essential
• Ability to contribute to and support the work and decisions of the team.
• Ability to work co-operatively and supportively with others.


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