Counter Fraud, Bribery and Corruption

Published: 24 March 2022

Counter Fraud, Bribery and Corruption

The Care Inspectorate will:

  • take all reasonable steps to prevent fraud and corruption
  • ensure we have processes in place to detect fraud and corruption wherever possible
  • investigate fraud and corruption where it is detected or reported
  • pursue appropriate formal action against those involved in fraudulent or corrupt activities

We will take action where fraud, bribery or corruption has been found to have been committed in accordance with our Formal Action Policy.

What to do if you suspect fraud, bribery or corruption

If you are an employee of the Care Inspectorate please follow our internal procedures for reporting concerns.

If you are not an employee of the Care Inspectorate and you believe that there is fraudulent activity taking place, please report this using the details below or you may wish to report your concerns directly to the police.

You can contact the Care Inspectorate directly:

Jackie Mackenzie
Executive Director Corporate and Customer Services
(Fraud Champion)
This email address is being protected from spambots. You need JavaScript enabled to view it.

Kenny Dick
Head of Finance and Corporate Governance
(Fraud Liasion Officer)
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Or you can write to Jackie or Kenny at the address below:

Care Inspectorate
Compass House
11 Riverside drive
Dundee
DD1 4NY

You can if you prefer, report your concerns to Audit Scotland.

Further detail on the Care Inspectorate’s counter fraud, bribery and corruption approach can be found here.

Our position statement on Modern Slavery

What is Modern Slavery?

We recognise that workers recruited from overseas are a hugely valuable and important part of Scotland’s social care workforce.

Modern slavery is complex; but simply put, it describes a situation where someone is made to do something, and another person gains from this. Modern slavery is about being exploited and completely controlled by someone else, without being able to leave or belief that you cannot leave through threats by person in control. It includes
human trafficking, slavery, servitude and forced compulsory labour.

Modern slavery is the deception or coercion of a person for the purpose of exploitation.

Modern slavery can be present in any social care setting and victims could be either staff working in a service or people who are using a service.

Our strategic aim

We will constructively work with partners to end modern day slavery in Scotland’s social care system.

Our regulatory response

Our purpose is to ensure registered care services provide people with safe, highquality care and to encourage services to improve.

We will be alert to potential cases of modern slavery and to listen sensitively and compassionately when people raise issues with us. We will respond in the following ways:

  • If we receive or discover information that may indicate modern slavery, we will identify and record this threat. We will do this even if the person contacting us does not refer to it as modern slavery.
  • We will refer identified and potential victims through our established safeguarding referral routes.
  • We will monitor registration applications to check for warning si-gns of potential exploitation of skilled workers from overseas.
  • We will seek out early indication that sponsor licenses are being exploited by working closely with Home Office and other partners.
  • We will not hesitate to take action including proportionate regulatory and enforcement action where modern slavery and unethical recruitment practises pose a potential risk of harm.
  • We will work with other organisations to prevent, disrupt and reduce the likelihood of modern slavery in social care.
  • We will monitor the modern slavery situation by submitting reports and updates to SMG and ET quarterly or yearly.
  • To support our work, we will develop staff awareness/training and procedures.
Downloads: 7387

Safe staffing improvement programme

Published: 11 March 2022

The Care Inspectorate has been commissioned by the Scottish Government to lead on a national quality improvement programme to support care services with the enactment of the Health and Care (Staffing)(Scotland) Act 2019 

Enacted on 1 April 2024, the Act is applicable to all health and care staff in Scotland. Statutory guidance has been published alongside the Act. The aims of the Act are to enable safe and high quality care and improved outcomes for people experiencing health care or social care services through the provision of appropriate staffing. This requires the right people, in the right place, with the right skills, at the right time.

Our vision

Working in collaboration with people who experience care, relatives, representation groups and other key stakeholders, our vision of the programme is to: 

‘Ensure that in care services in Scotland there are the right people, in the right place, with the right skills at the right time working to ensure people experience the best health and care outcomes.’ 

We regularly publish programme updates and resources on The Hub

To find out more information about the programme or you would like to get involved email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Downloads: 14910

Bairns’ Hoose (Barnahus)

Published: 15 February 2022

Bairns’ Hoose, based on an Icelandic model ‘Barnahus’, will bring together services in a ‘four rooms’ approach with child protection, health, justice and recovery services all made available in one setting.  Bairns’ Hoose aims to ensure that every child victim or witness has consistent and holistic support, access to specialist services and receives ongoing therapeutic care from services coordinated under one roof. 

The overall vision of a Bairns’ Hoose (Barnahus) in Scotland is that:

All children in Scotland who have been victims or witnesses to abuse or violence, as well as children under the age of criminal responsibility whose behaviour has caused significant harm or abuse, will have access to trauma informed recovery, support and justice.

The key values through which this vision will be achieved are that:

  • we are child centered, trauma informed and respect the rights and wellbeing of the child at all times
  • we provide consistent and holistic support, which enables children to have their voices heard, access specialist services and recover from their experiences
  • we aim to prevent children being re-traumatised and to improve the experience of the criminal justice process for children and families, and
  • we demonstrate connectedness and national leadership to uphold children’s rights to protection, support, participation and recovery.

In 2019, the Scottish Government commissioned Healthcare Improvement Scotland and the Care Inspectorate to jointly develop standards which will provide a blueprint for a Scottish Barnahus (Bairns’ Hoose).  Also in 2019, a Standards Development Group with representatives from across social work, police, health, justice and children’s voluntary organisations began developing the standards. In March 2020 Healthcare Improvement Scotland and the Care Inspectorate paused the development of the standards in order to reduce undue strain across the system and prioritise resources to support the national response to Covid-19. A refreshed Standards Development Group recommenced work on the Bairns’ Hoose standards in January 2022. 

The final standards are now available to download. We have also developed a version of the standards for children and young people. The standards will help to support a consistent national implementation of the Bairns’ Hoose model.

Update on Barnahus July 2023

For further information regarding the project, see other reports published to date:

Downloads: 13622

Serious Incident Reviews

Published: 09 December 2021

The national serious incident review guidance was developed in partnership with the Scottish Government and Social Work Scotland.   The guidance outlines what is expected of local authorities when a serious incident comes to their attention. 

A serious incident is defined as an incident involving: 

‘…harmful behaviour, of a violent or sexual nature, which is life threatening and/or traumatic and from which recovery, whether physical or psychological, may reasonably be expected to be difficult or impossible.’ (Framework for Risk Assessment Management and Evaluation, RMA (2011) 

The reporting of serious incidents currently pertains to people who have received a final disposal from court following conviction.  This includes people made subject to the various requirements of a community payback order or a drug treatment and testing order.  It also relates to everyone released from custody subject to statutory social work supervision.  

National guidance on the management and delivery of these orders and licences is contained within a variety of national outcomes and standards -Scottish Government collection of justice social work guidance.

When a serious incident occurs the local authority should notify the Care Inspectorate within five working days. The Care Inspectorate provides a quality assurance role in serious incident reviews, by looking at how reviews have been conducted and whether these have been carried out in a robust and meaningful way.  

A serious incident review is undertaken by following the national guidance, and using the templates below:

All notifications, submissions and queries are made through this secure email address cistrategicThis email address is being protected from spambots. You need JavaScript enabled to view it.

Downloads: 13211

Deaths of young people in continuing care

Published: 09 December 2021

Deaths of young people in continuing care

Local authorities must notify the Care Inspectorate and the Scottish Government of the death of a young person in receipt of continuing care as soon as is reasonably practicable.

Local authorities must:

  • complete the attached DCC1 form and send this to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • send a copy of the completed DCC1 form to the Scottish Government at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note, this is separate from the duty of a registered care service to notify us of the death of a service user. These should be submitted via our eforms system.

More information about notification and reporting arrangements can be found here.

Please submit all relevant forms/reports through secure email to
This email address is being protected from spambots. You need JavaScript enabled to view it. 

The main contact for this work is Karen McCormack, strategic inspector or Sharon Telfer, strategic inspector, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Downloads: 14893

Deaths of young people receiving aftercare provision

Published: 09 December 2021

Deaths of young people receiving aftercare provision

Local authorities must notify the Care Inspectorate and the Scottish Government of any death of a young person in receipt of aftercare provision as soon as is reasonably practicable.

Local authorities must:

  • complete the attached DAC1 form and send this to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • send a copy of the completed DAC1 form to the Scottish Government at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note, this is separate from the duty of a registered care service to notify us of the death of a service user. These should be submitted via our eforms system.

More information about notification and reporting arrangements can be found here.

Please submit all relevant forms/reports through secure email to
This email address is being protected from spambots. You need JavaScript enabled to view it. 

The main contact for this work is Karen McCormack, strategic inspector or Sharon Telfer, strategic inspector, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Downloads: 8488

Deaths of looked after children

Published: 09 December 2021

Deaths of looked after children

Local authorities must notify the Care Inspectorate and the Scottish Government within 24 hours of the death of a looked after child.

Local authorities must:

  • complete the attached DLC1 form and send this to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • send a copy of the completed DLC1 form to the Scottish Government at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note, this is separate from the duty of a registered care service to notify us of the death of a service user. These should be submitted via our eforms system.

More information about notification and reporting arrangements can be found here.

Please submit all relevant forms/reports through secure email to This email address is being protected from spambots. You need JavaScript enabled to view it. 

The main contact for this work is Karen McCormack, strategic inspector or Sharon Telfer, strategic inspector, email This email address is being protected from spambots. You need JavaScript enabled to view it.

Downloads: 9115

Changes to notifications of deaths of looked after children and deaths of young people in continuing care or receiving aftercare provision

Published: 09 December 2021

Changes to notifications of deaths of looked after children and deaths of young people in continuing care or receiving aftercare provision

New arrangements for reviewing and learning from the deaths of children and young people came into force on 1 October 2021.   

The establishment of the National hub for reviewing and learning from the deaths of children and young people and recently published national guidance for child protection committees undertaking learning reviews will require changes to the ways in which local authorities review the deaths of looked after children and young people experiencing care.  

More information about these changes can be found here.

Downloads: 9303

Notification on controlled drugs

Published: 09 December 2021

Notification on controlled drugs

Providers should notify the Care Inspectorate to any adverse events and concerns involving schedule 2, 3, 4, and 5 controlled drugs used in care settings, when they occur, and while the service user is receiving care in the care service.

Please note, it is a legal requirement for care services to notify the Care Inspectorate of the matters listed in this document. Where the requirement is limited to a specific type of care service, this is detailed in the guidance.

Care services and local authorities must use our eForms system to make these notifications.

Downloads: 10749

Portal or eForms?

Published: 22 March 2021

We have moved a number of our forms from our eForms system to the new portal.  If you are wanting to notify us of a change to your service, the table below will advise what system to use. 

Our eForms system will continue to be used for annual returns and notifications, (the things you are required to tell us about,) as we continue our digital transformation programme.    

If you are require any assistance, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0345 600 9527 Monday to Friday between 09:00 - 16:00 

Current eForm title

Complete on portal

Complete on existing eForm

Absence of a manager for more than 28 days

 

Yes

Accident

 

Yes

Allegation of abuse concerning a service user

 

Yes

Allegation of misconduct by provider or persons employed in the care service

 

Yes

Appointment of liquidators/receivers

 

Yes

Change of a manager

Yes

 

Change of a provider

Yes

 

Change of a service name

Yes

 

Change of committees or associations

Yes

 

Change of contact details

Yes

 

Change of a managers name

Yes

 

Change of ownership/change of officers

Yes

 

Change of a person’s who are partners

Yes

 

Change of premises

Yes

 

Change of a provider’s address

Yes

 

Change of a provider’s name

Yes

 

Change of a service address

Yes

 

Controlled drug medication incident

 

Yes

Death of a service provider

 

Yes

Death of a service user

 

Yes

Equipment breakdown having significant effect on the service

 

Yes

Incident

 

Yes

Increase or decrease in staff WTE by 10% (housing support, nurse agency, support service care at home only)

Yes

 

Injury to service user

 

Yes

Outbreak of infectious disease

 

Yes

Person living on premises becomes 16 years of age (C/M only)

 Yes

Person moves out/in to premises (C/M only)

Yes


 

Planned refurbishment or alteration or extension of premises

 
Yes

Proposed application to cancel the service

Yes

 

Provision of respite care (care home service only)

 

Yes

Unfitness of manager

 

Yes

Unfitness of provider – criminal offences

 

Yes

Unfitness of provider – financial

 

Yes

Downloads: 67117

Professional