Frequently Asked Questions
Frequently asked questions from the briefing sessions to community justice strategic groups to the Care Inspectorate.
| Questions/Points raised | Response |
| Will the model use a 6 or 4-point evaluation scale? | From on-going discussion, we recognised that a 4-point scale might simplify the model and allow for different language but overall, it was felt a 6-point scale would be more helpful in being able to evaluate and see improvement over time. Using improvement language was viewed as being beneficial. |
| As different partnerships are at different stages in development, there was some reservation about capacity to undertake this work and what the expectations were to undertake self-evaluation. | A second phase of the project has been proposed which would focus on building capacity and confidence in partnerships in undertaking meaningful self-evaluation. Partners thought this was required and as well as support locally, there may be benefits for specific support for some partners on a national basis. The OPI Framework does not specify requirements specifically about undertaking self-evaluation. However, embarking on this work will be externally valuable for partnerships in helping strive for continuous improvement and excellence and establishing a strong sense of performance and key priority areas for action. It will also enable partners to identify key strengths. When Community Justice Scotland comes into being, they may wish to offer further views on this. |
| We sent the initial correspondence for the briefing to chairs of Community Planning Partnerships; this has not always resulted in it being passed on. | We took this approach at the end of March 2016 as we recognised strategic partnerships were at different stages in development and CPP chairs were the one constant. We then followed this up by ensuring we copied all transitions leads in to subsequent correspondence about the briefings and this proved more successful. Subsequent dialogue with local areas has resulted in the decision that we will make all chairs of strategic groups the main contact point with the transition leads copied in to all communication. This should make communication flow easier and more consistent. |
| Partners felt strongly that the language should have an improvement tone. | We agree and will endeavour to ensure the model reflects this. |
| Partners had some reservations about expectations of performance against the quality indicators within the self-evaluation model. This was based on the transition stage and the timing required to embed community justice and how this may reflect performance evaluations. |
We understand there are reservations and there are a couple of elements to consider.
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| Are you speaking to other groups as well as statutory partners? | Yes, we have an extensive approach to engagement and involvement, which will be happening during summer 2016. This will involve a staff survey, service user focus groups and stakeholder focus groups/meetings. |
| Some partners were slightly apprehensive that the staff survey would ask questions about community justice that may still be new or unknown to many staff and were unsure how this would be interpreted and used. | The staff survey is for us to develop the self-evaluation model only. This will be to ensure that a wide range of staff have an opportunity to give their views and influence what the self-evaluation model looks like. The survey is confidential and we will not use it for any other purpose |
| Will partners be able to use the survey questions for their own use? | There is no reason why partners can’t use the content of the Care Inspectorate survey with their staff locally to help gather views and opinions about community justice. They may want to consider amending some or all of the questions to meet local needs |
| Has there been any research done in developing the model? | The proposed model is based on the EFQM framework which is widely known and used and highly regarded across a very wide range of public and private sector organisations. Frameworks based on EFQM have been used to inform scrutiny models in Scotland for many years. In developing this model we are also drawing on existing research, policy and strategy including ‘Reducing reoffending in Scotland’ and ‘Commission on Women Offenders’. |
| Whilst a self-evaluation model is helpful the demand on time was highlighted in respect of evidence. Is there any way to reduce this? | We will consider this when developing the model and plan to include some tips about approaches to gathering evidence. In all of the models we have developed, we encourage partners to use evidence they need to gather anyway, either for the purposes of routine reporting or for ongoing service improvement, rather than undertaking self-evaluation for its own sake. |
| Some partners were slightly concerned about the plans for future inspection of community justice and them being over scrutinised. | The OPI Framework states the intentions for any future inspection of community justice. The Care Inspectorate recognises the need for any scrutiny work to be proportionate, risk-based, targeted and firmly directed at supporting improvement in outcomes for people. |
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Link inspectors and relationship managers
The Care Inspectorate provides a designated link team for local authorities and strategic partnerships. This is because there are multiple services of different types and a need for regular planned contact to discuss emerging issues across the breadth of their work. Link teams consist of a strategic inspector, who is responsible for scrutiny carried out at authority or strategic partnership level; a relationship manager for adult care services and complaints about care services; and a relationship manager for children’s care services and registration.
Relationship managers also provide a designated point of contact for larger providers who operate multiple services.
Managers responsible for services for children also link to each of the six regional collaboratives that have now been established across the country.
Named strategic link inspectors and relationship managers can be found here.
Find information on the link inspector role for council and partnership staff here.
You can get information about the link inspector for a particular local authority area by e-mailing the strategic support team at This email address is being protected from spambots. You need JavaScript enabled to view it.
Cancelling your registration
Cancelling your registration
Continuing care for young people
We have been supporting the Staying Put agenda since 2013 and our role as corporate parents under the Children and Young people (Scotland) Act 2014 includes supporting young people moving from care to adulthood and independence.
We have updated our rules for adult placement services, with changes to fees and combined service status. These changes support young people to remain in their family placement and support providers.
Where a fostering service and an adult placement service operate as one service solely in order to support young people who have been cared for in the family on a fostering basis and who now wish to remain with the same family on a continuing care basis, this will be treated as one service, for the purposes of fees. The level for application and continuation fee will be set at the fostering agency service level. (‘Solely in order to support young people who have been cared for in the family on a fostering basis’ means that the adult placement service does not provide throughcare or aftercare.)
This supports the legislation which states that the accommodation and service should be the same for the young person as they move from being a looked after child to continuing care. On this basis, we are able to treat the services as one. This will mean one fee and one inspection, with a single report published under both categories on our website.
The updated guidance for care services, which includes the policy statement and guidance for staff is available here.
Registration requirements for residential services and care workers for children and young people as they move into adulthood
Joint statement by the Scottish Social Services Council (SSSC) and the Care Inspectorate.
We’ve had some questions about the registration requirements for workers and services providing continuing care for young people over the age of 16 and under 26 years following the Children and Young People (Scotland) Act, Part 11 Continuing Care. We have considered the issue and decided not to change anything.
The Continuing Care legislation supports continuing care for young people beyond the age of 16 and into young adulthood and this may mean for some residential childcare services they are not only caring for children and young people but also for young adults.
The introduction of Continuing Care has raised questions about how staff and services should be registered with the SSSC and the Care Inspectorate, given that young people will move from childhood to adulthood, while being supported by the same workers and services.
The agreed approach is that there will be no registration changes to either the services registered by the Care Inspectorate or the individual workers registered with SSSC in respect of residential services. So, care homes for children and young people and school care accommodation services will continue to be registered with the Care Inspectorate as residential childcare services. Those working in these settings will also continue to be registered on the parts of the SSSC Register for childcare and residential school care so there will not be any changes to their registration.
Both the SSSC and the Care Inspectorate will expect services and staff providing care and support to young people under Continuing Care to have the skills and knowledge and the services to develop policies to reflect the specific needs of the group for which they are providing care and support.
This approach ensures that the appropriate degree of robust regulation is maintained without placing any extra requirement on workers or services, and supports the development of innovative services for young people to get the best support into their adult life. Legislative arrangements for the registration of foster care agencies and adult placement agencies are separate to this and the Care Inspectorate will issue guidance shortly on this point.
Safe staffing improvement programme
The Health and Care (Staffing) (Scotland) Act 2019 (not yet enacted) was passed in 2019. The Care Inspectorate has been commissioned by the Scottish Government to lead on a national quality improvement programme to support care services in preparation for the enactment of the legislation.
Our vision
Working in collaboration with people who experience care, relatives, representation groups and other key stakeholders, our vision of the programme is to:
‘Ensure that in care services in Scotland there are the right people, in the right place, with the right skills at the right time working to ensure people experience the best health and care outcomes.’
We regularly publish programme updates and resources on The Hub.
To find out more information about the programme or you would like to get involved email us at This email address is being protected from spambots. You need JavaScript enabled to view it.