Revised notifications guidance for care service providers
As of 19 March, we have further revised our notifications guidance as follows.
Services must notify us within 24 hours if someone using the service has:
- a suspected case of Covid-19
- a confirmed case of Covid-19
- died due to Covid-19.
We do not require to be notified about staff or self-isolation.
We may share the notification information with third parties as required to assist with emergency and contingency planning, and to monitor the virus spread in care services.
You should inform your health and social care partnership or local authority.
You can download our revised guidance below:
- records that all registered care services (except childminding) must keep and guidance on notification reporting
- records childminding services must keep and notification reporting guidance
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New guidance on supporting people with eating, drinking and swallowing difficulties
It's #SwallowingAwarenessDay and the Care Inspectorate, Scottish Care and the Royal College of Speech and Language Therapists have just published new guidance on supporting people with eating, drinking and swallowing difficulties. You can download the guidance here.
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Contacting us
We are currently experiencing high numbers of calls to our Contact Centre. Our telephone opening hours are 9am – 4pm.
If your enquiry is about the current coronavirus outbreak, you can find up to date information here.
For suspected or confirmed cases of coronavirus, including self isolation, please submit an ‘Outbreak of Infectious Disease’ notification via your eForms account.
If you have a concern about a care service please complete our online complaints form. You can find this in our Complaints Section on our website.
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A message from our chief executive
Today, our chief executive Peter Macleod has issued a message. You can read it here. We have also updated our website to include information about staffing, and registration and variations. Please remember to bookmark this page so you can easily find our information for services about Covid-19 and how we are responding to it.
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Update for care service providers on coronavirus
The current outbreak of coronavirus (Covid-19) is a serious concern for everyone working in the care sector.
The Care Inspectorate has a duty to consider carefully how best to support care services in the vital work they do caring for vulnerable people.
We have taken the decision to scale down our inspections of care services and our joint inspections of local authority social work services and health and social care partnerships at this time, and put in place arrangements which will involve gathering information, assessing the level of risk in care services and establishing assurances about the quality of care people experience.
In order to protect the safety and wellbeing of people experiencing care we are only making visits to services when that is absolutely necessary.
We are also planning to operate in a similar manner around complaints.
Anyone with a concern about a care service should, in the first instance, raise this with the manager of the service. The Care Inspectorate will consider complaints and will apply a risk assessment that may result in complaints being referred to the service provider for investigation.
We will be prioritising our registration work that supports the national response to the coronavirus outbreak and the sustainability of services.
We've updated our website to give up-to-date guidance and information on coronavirus for care services.
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