Job profile

Job title: Software Developer

Responsible to: Applications Manager

Principal working contacts

IT Team

Digital Transformation Team

Business Change Team

Care Inspectorate Colleagues

External Agencies / Service Providers

Job purpose

Support the IT, Transformation and Business Change programmes with the design, build, test and release of new applications to meet the Care Inspectorate business requirements, using the Microsoft Azure platform and other Microsoft technologies.

Key responsibilities

Operations

• Maintain the continuity and performance of our production business applications, in the delivery of an applications support service.
• Working in alignment with ITIL best practice, support incident, problem, configuration, change and release management processes, to support the delivery of effective IT services for the business.
• Write technical and operational support documentation to support the shift-left of platform support.

Development

• Assist the internal customer with the analysis of business requirements to produce agreed functional and non-functional design requirements.
• Working with the development team, research and develop modular code solutions, refining and re-writing as required, to derive code that contributes to the production of effective and efficient software solutions.
• Support the Business Change and Transformation teams in defining user stories, adding them to the backlog, and helping the team define the criteria that must be met for each story to be considered "done."
• Ensuring technical architecture and integrity of software by adhering to best practice design and coding standards.
• Ensuring up to date knowledge of systems, policies, methodology and working practices of the organisation to ensure that user stories are appropriate and in line with business needs.
• Support the identification of design issues, the definition of problem statements and root cause analysis.
• Take a user-centric approach to design, working with the development teams to rapidly build, test and iterate designs for fast-flow development.
• Support the integration of existing software products with new platforms to improve efficiencies.
• Employ a security by design approach to solution delivery. Collaborate with other team members, project managers, developers, business analysts, testers, support engineers and stakeholders.
• Interact with the product owners (colleagues and stakeholders) ensuring that everyone is aligned with the functional and non-functional tests the user story will have to pass.
• Develop skills through personal development, keeping abreast of the latest technologies, development practices and methods. Achieve certification in new technologies and lead by example. Play an active role in coaching and mentoring the software development team colleagues to ensure an active effective team.
• Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Collaboration

• Attend and contribute to daily stand-up meetings, sharing the challenges that you need help to overcome. Enlist the help of the team to remove blockers to development to ensure that the team can succeed.
• Work collaboratively with developers, tester, customers and stakeholders to identify and fix problems as quickly as possible to ensure the team provide working software at the end of the development cycle, or sprint.
• Support members of the team who require assistance in completing a user story that hasn't progressed as planned.
• Develop a productive working relationship with colleagues and customers.
• Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
• Project a professional image for the Care Inspectorate, and the IT and Business Transformation teams when dealing with internal customers and external stakeholders.
• Demonstrate enthusiasm for delivering excellent customer service.
• Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.

Other duties

This job description is a broad picture of the post and is not an exhaustive list of all possible duties. It is recognised that jobs change and evolve over time. The post holder will therefore be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Person specification

Job title: Information Analyst

Attributes

Experience

Essential:

• Providing a professional service with a significant level of autonomy
• Using a range of analytical methods to gain insight from complex data
• Apply coding skills to access and manipulate large volumes of data from a variety of sources as well as identifying data inconsistencies and ensuring data quality
• Experience in some of the following:
  • statistical analysis and reporting
  • data science
  • intelligence analysdata management

Desirable:

• Developing data standards and definitions
• Official statistics production

Education, qualifications and training

Essential:

• Educated to SCQF Level 9 (with a subject that includes a significant numeric component)
• Evidence of commitment to continuing professional development

Desirable:

• Intelligence Analysis qualification

Skills and knowledge

Essential:

• Advanced data, statistical and analytical skills
• Experienced user of statistical, query and data management software for ETL and reporting purposes (e.g. SAS, SPSS, SQL, DAX, R, Python)
• Previous use of business Intelligence tools (e.g. PowerBI, Tableaux)
• Excellent data management and manipulation skills
• Understanding of data quality issues and validation techniques.

Desirable:

• GIS Software
• Research experience
• Knowledge of relevant national data sources including open data
• Public Sector / social care experience
• Code of Practice for Official Statistics

Key performance outcomes

Effective communication

Essential:

• Articulate and positive communicator on a 1-1 basis and in larger groups;
• Ability to express complex ideas clearly and concisely and to adapt communication to suit different audiences.

Impact and influence

Essential: 

• Demonstrates ability to influence at all levels;
• Ability to give realistic advice, based on relevant, up to date and verifiable information;
• Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.

Improvement focus

Essential:

• Identifies gaps in performance and makes appropriate suggestions for improvements;
• Aware of trends and changes and maintains professional knowledge and skills;
• Uses knowledge and experience to gather and consolidate information in order to make appropriate changes and improvements.

Objective decision making

Essential:

• Demonstrates analytical and systematic approach to problem solving;
• Ability to make appropriate and realistic judgments, based on professional expertise, relevant, up to date and verifiable information;
• Ability to analyse complex information.

Planning and organising

Essential:

• Involves others where appropriate and optimises resources to achieve desired results;
• Regularly reviews joint goals and targets and reprioritises where necessary;
• Recognises the need to be flexible in order to meet changing priorities.

Team working

Essential:

• Contributes to and supports the work and decisions of the team;
• Contributes to the shared vision and purpose and shares this effectively;
• Works collaboratively with a wide range of teams across the Care Inspectorate.

Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the Performance Development Review System once established in the role.