Person specification

Attributes

Essential

Desirable

Experience 

 

 

 

  • General experience of planning activities.
  • Significant experience of office management
  • Staff supervision, systems and processes
  • Workload planning, prioritisation and allocation

Experience of collaborative/ partnership working.

 

 

Education, qualifications and training 

  • Educated to standard grade level or equivalent.
  • Commitment to own CPD.

3 Higher Grades or equivalent.

HNC or equivalent.

Skills and knowledge

  • The ability to communicate effectively, both verbally and in written form.
  • The ability to undertake performance and information analysis in order to formulate and implement strategies and actions effectively.
  • Capable of challenging current thinking in a positive and constructive way to develop new and innovative approaches to planning and improvement.
  • Ability to translate plans into action.
  • Effective negotiating and influencing skills
  • Demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems.
  • Demonstrate understanding of equality and diversity.
  • IT literate, demonstrating experience of IT systems and processes, using the most effective methods to communicate and manage information.

Understanding of project management

 

 


Key performance outcomes

Essential

Desirable

Leading others

  • Ability to provide leadership, a clear sense of purpose and direction to staff.
  • To effectively deploy staff and other resources to achieve corporate aims, objectives and targets.
  • Ability to ensure that the planning function conducts itself in accordance with the highest standards of integrity, probity and openness through the implementation of robust corporate governance. 

Demonstrates experience of delivering change and improvement at an operational level.

Management of resources

  • Ability to bring together the overall work of a team of staff and involve team members in decision-making.
  • Manage resources and budgets effectively and in accordance with Care Inspectorate’s corporate aims and objectives.
  • Delegates effectively to others.
  • Identifying skills and experience of individual staff and making the best use of resources.
  • The ability to adopt a flexible approach to competing priorities and changing circumstances and encourages and supports others to so.
  • Ability to drive continuous improvement
  • Applies rules and procedures sensibly. 

 

Effective communication

  • Articulate and positive communicator both in verbal and written communication skills.
  • Ability to express ideas clearly and concisely and adapt communication to suit different situations.
  • Ability to form constructive relationships with managers and staff at all levels of the organisation.
  • Ability to communicate effectively with external stakeholders and manage partnership arrangements effectively to secure positive outcomes/key deliverables. 

Good public speaking skills with ability to represent the Care Inspectorate at conferences, events.

 

Impact and influence

  • Demonstrates ability to influence at all levels.
  • Demonstrable ability of promoting, leading and implementing strategies and change programmes.
  • Evidence of building positive relationships, engaging and collaborating effectively with others internally and externally.
  • Demonstrates personal resilience, being able to work flexibly under pressure with stamina and tenacity to deliver results. 

Ability to take account of wider political and organisational sensitivities to deliver strategic objectives.

Objective decision making

  • The ability to assist the Chief Inspector to develop strategies and action plans with others, in line with corporate aims and objectives.
  • Demonstrates an analytical and systematic approach to problem solving.
  • Ability to make appropriate and realistic judgments, based on relevant, up to date and verifiable information
  • Ensures that team members have appropriate support, resources and authority levels to make decisions quickly and effectively.
  • Encourages and supports devolved decisions-making.
  • Considers the Care Inspectorate’s strategic vision, corporate aims and objectives and values in leading and managing others
  • Ability to take responsibility for difficult decisions and to remain resilient against possible criticism.

 


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Job profile

Job title: Planning Manager

Responsible for: Planning Co-ordinator

Principal working contacts

  • Executive Director of Scrutiny and Assurance
  • Chief Inspectors
  • Service Managers
  • Team Managers
  • Strategic Inspectors
  • Inspectors
  • Business Support staff
  • Managers and employees of the Care Inspectorate
  • External agencies/service providers/service users and carers
  • Education Scotland

Job purpose

To manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body.

Key responsibilities

Strategic management

  • In conjunction with the Chief Inspector, develop and manage systems and processes to support effective national inspection planning in order to meet corporate aims and objectives.
  • Build and maintain effective partnerships with Education Scotland, Healthcare Improvement Scotland and other scrutiny and improvement partners to support effective and efficient joint inspection planning.
  • In conjunction with the Chief Inspector develop and deliver strategies, action plans and targets for inspection planning in support of corporate aims and objectives.

Operational management

  • Manage and co-ordinate the effective and efficient delivery of scrutiny and improvement planning activity.
  • Manage and maintain scrutiny plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
  • Ensure that the provision of the inspection and capacity planning information is accurate, up-to-date and reliable for managers and staff throughout the organisation to support the planning and delivery of the Care Inspectorate’s scrutiny and improvement functions.
  • Plan and execute the strategic objectives for inspection planning systematically in alignment with the Care Inspectorate’s business objectives.
  • Promote continuous improvement in all aspects of inspection and capacity planning, including quality assurance and consistency of practice.
  • Participate in the recruitment and selection of staff as required.
  • Prepare and present reports to the Chief Inspector, Executive Director of Scrutiny and Assurance or Executive Team as required.
  • Deputise for the Chief Inspector and undertake such other duties as may be required by the Executive Director of Scrutiny and Assurance.

People management

  • Lead and manage a team, ensuring that they work effectively and efficiently to meet the aims, objectives and targets of Care Inspectorate.
  • Provide advice, guidance and support to team members through regular one-to-one supervision, performance development reviews and personal development plans to ensure continuous improvement in their work and support their personal and professional development.
  • Coordinate and monitor administrative support to the team
  • Promote consistent, high quality practice amongst team members, manage their performance and monitor their standards and behaviour.  
  • Promote the health, safety and welfare of staff in accordance with Care Inspectorate policies, procedures and guidance.
  • Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of work.

Relationship management

  • As a manager, model corporate behaviour and demonstrate a strong commitment to organisational values.
  • Develop effective working relationships within the team and with managers and staff across the organisation ensuring effective collaborative and cross-directorate working.
  • Develop and maintain effective working relationships with partner scrutiny and improvement bodies and other key stakeholders.
  • Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
  • Promote the work of the Care Inspectorate and raise aware of its work in a positive manner.
  • Ensure effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, IT and Operations function.
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland.
  • Ensure effective communication of the Care Inspectorate’s work with people who use care services, carers, relatives and advocates.

Other duties

This job may require some travel and may involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.


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Applications Manager

Job title: Applications Manager

Location: Flexible - Any Care Inspectorate office

Salary: £55,530 - £61,314

Hours: 35 hours per week

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

Starting salary

Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role

The Applications Manager is a hands-on role, leading a multi-disciplinary team to deliver the planning, software development, integrations, implementation, release and on-going support of our applications, with a support model that ensures the delivery of service standards to agreed service levels, and leading the development of digital standards through continual service improvement.

About you

You will be educated to SCQF level 9 (e.g. IT degree or graduate qualification in a Software Engineering or related field), with work experience of leading digital/software development in medium-to-large-scale public sector projects. Also, you will be familiar with cloud-based application and development platforms.

You will be able to evidence experience of:

  • Strong technical expertise in application development, coupled with a comprehensive grasp of computer systems and databases.
  • Possess analytical skills to identify and troubleshoot issues, utilizing problem-solving abilities to find solutions and determine root causes designing, building and delivering working solutions to meet customer needs.
  • Leading software development and application support teams
  • High attention to detail and accuracy with excellent written and verbal communication and interpersonal skills across all levels in an organisation
  • Ability to multitask in a fast-paced environment to deliver effective outcomes/targets on time.
  • A range of application development technologies.
  • Formal Project Management methodologies (for example Agile, Prince2, etc.).

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact Graeme Ferguson at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include a contact telephone number and times that would be best to reach you in your email.

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form, and an equal opportunities form along with a cover letter and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 21 October

It is anticipated that interviews will be held during the week commencing 4 November 2024 at a suitable Care Inspectorate office location.


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Planning Manager

Job title: Planning Manager

Salary: £38,553 - £42,597

Hours: 35 hours per week

Location: Flexible (Any Care Inspectorate office)

Contract: Temporary for up to 12 months


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week.

About the role

Due to a period of absence a temporary vacancy has arisen within our planning team. In this demanding and challenging role, reporting to the head of business change, you will manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults to ensure that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. This will include the management, co-ordination of inspection activities and national and team plans for the current year and draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.

About you

The successful applicant will have an operational background in planning activities, and system and processes, together with workload planning and prioritisation.

You will be educated to standard grade level and hold a relevant HNC qualification. You will have excellent communication skills and be able to demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems alongside the ability to translate plans into action.

Next steps

You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact Deborah Holyroyd at This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.

If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 22 April 2024.

It is anticipated that interviews will be held no sooner than Wednesday 24 April at our Stirling office.


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Tester

Role: Tester

Location: Flexible (any Care Inspectorate office)

Salary: £40,608 - £43,962

Hours: 35 hours per week

Contract: Permanent


About us

We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person for a minimum number of days each week.

About the role

Our vision for IT and Digital Transformation is: Our stakeholders have access to the digital services they need to enable them to improve care service outcomes for every person in the community in Scotland. We are looking to recruit a number of roles that can support our organisation's business applications, working within a dedicated IT and transformation team.

We want your skills to help us develop and enhance our existing services which support operational colleagues. This is an exciting time as we aim to develop and enhance these existing services through and blended agile and traditional approach to delivery. When you join us in this important role you’ll support the Digital Transformation team by contributing towards the overall planning, control and delivery of testing, test data, resources and tools. For example, you might work on the review of observation records, monitor the status and resolution of any defects raised, manage test coverage and traceability, and contribute to test readiness reviews. You’ll also oversee the delivery of end-to-end test plans, managing all activities in the plans to ensure that the acceptance criteria of new feature development is of the highest quality.

This is an exciting opportunity to work with a great team delivering digital services which will improve how we support scrutiny, assurance and improvement for people who experience care in Scotland.

About you

You will have strong exploratory testing experience using test charters to focus test sessions. You will also have experience of testing web applications including aspects such as SQL skills, automated testing, multi-browser, accessibility, regression and usability testing.

You will be educated to degree level or hold equivalent relevant experience. You will also have strong analytical and trouble shooting skills, excellent communication skills and the ability to work under pressure and meet targets.

We are looking for the right candidate who is Scotland based due to collaboration and wellbeing support as part of the delivery process.

Next steps

You’ll find more information in the job profile and person specification.

For an informal discussion, please contact Stuart MacKenzie, Head of Transformation, by email in the first instance This email address is being protected from spambots. You need JavaScript enabled to view it.

If you believe that you are a suitable candidate for this post, please download and complete an application form and equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08:00 on Monday 29 January 2024.

It is anticipated that interviews will take place at our Stirling office no sooner than Tuesday 6 February.


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