A spokesperson for the Care Inspectorate said: “An inspection has identified serious and significant concerns about the quality of care experienced by service users of Sutherland Care at Home Service in Highland.
“We understand this is a difficult and distressing time for service users, their families and staff at the service.
“However, our first priority is always the health and wellbeing of service users.
“Because of our concerns we have issued an Improvement Notice to the service. This sets out the significant improvements that must be made within a specified timeframe.
“We are in contact with and monitoring the service to follow up on the required improvements.”
The improvement notice can be read here.
The inspection report will be published in due course.