A care home in Maybole must make urgent improvements in the care experienced by residents, inspectors have said.
The Care Inspectorate has issued an improvement notice to Fairknowe following an inspection which identified significant concerns. The inspection report will be published on the Care Inspectorate website in due course.
The improvement notice, which can be read here, outlines the areas which must improve.
The provider must ensure that the care service is provided in a manner which maintains the dignity of service users and promotes the principles of respect and choice.
They must also ensure that service users are safe and that their health, welfare, and safety needs are effectively managed and met.
Nutrition and hydration needs of service users must also be regularly assessed and adequately met.
The provider must demonstrate that service users are safe, experience consistently good outcomes, and that quality assurance and improvement is well led.
Finally, the provider must ensure that there are suitably qualified and competent people working in the service to effectively support the health, welfare, and safety of service users.
A spokesperson for the Care Inspectorate said: “We understand this is a difficult and distressing time for people experiencing care, their families and staff at the service.
“However, our first priority is always the health and wellbeing of individuals.
“We are in contact with and monitoring the service to follow up on the required improvements.
"If we are not satisfied that sustained improvement has been made we will not hesitate to take further action.
"Anyone with a concern about a service can contact us on 0345 600 9527."