Person specification
Jon title: Corporate Support Officer
Attributes
Experience
Essential:
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management.
- Experience of servicing senior management meetings, including scheduling and note-taking.
Desirable:
- Experience of contract management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 (e.g. HND, diploma of higher education) or have relevant skills and experience in administration, management or business studies.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Good working knowledge of IT packages. including spreadsheets, Microsoft Applications and database input.
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicate with and ensure accessibility to the team.
- Ability to communicate decisions to team members.
Desirable:
- Ability to motivate and encourage team to express own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports the team to be involved in decision-making, where appropriate.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the organisation operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Regularly reviews workloads, goals and targets with team and prioritises where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services.
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the shared vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role. Successful applicants will be assessed against all the performance indicators used in the appraisal system once established in the role.
Download the person specification in PDF format here.
Read moreJob profile
Job title: Corporate Support Officer
Location: Headquarters in Dundee
Responsible to: Executive and Committee Support Manager
Principal working contacts:
- Executive and Committee Support Manager
- Executive Support Officers
- Strategic Management Group
- Heads of Service
- Corporate Senior Managers
- Employees of the Care Inspectorate
- External service providers
Job purpose
- Working closely with heads of service and senior managers to co-ordinate and provide an effective high quality business support service to corporate and core support functions of the Care Inspectorate.
- To line manage the Corporate Support team to ensure the provision of high-level business support
- To manage the reception service at headquarters in Dundee.
- Act as contract manager for low value contracts (less than £10k), liaising closely with the procurement team as and when required.
Key accountabilities
Strategic:
- To assist and support the Executive and Committee Support Manager in delivering a cohesive business support service for the Care Inspectorate and in driving a continuous improvement agenda.
- To manage the delivery of effective business support to the wider corporate teams for business needs.
Operational:
- To act as point of contact for heads of service and senior managers, assessing priorities, enquiries and requests as necessary.
- Organise, plan and delegate work appropriately to ensure the provision of high-level and efficient business support to the Care Inspectorate.
- Within the scope of the role, undertake projects from time to time.
- Approve expenditure in the Care Inspectorate’s financial system as part of delegated budget holder responsibilities.
- Be involved in the procurement of contracts for which the customer and business support function is responsible; this includes mail services, printing services and catering services.
- Monitor and review the services provided by contracted service providers
- Organise and attend meetings (including senior management meetings) as required to take accurate notes or minutes, and action records and to distribute these following the meetings.
- Assist in the recruitment and selection of business support staff.
- Ensure that all corporate support procedures and information systems are accurate and kept up-to-date.
- Assist in the provision of guidance, advice and support in relation to business support operational issues within the organisation.
- Deputise for the Executive and Committee Support Manager and undertake such other duties as may be required.
- Provide occasional line management cover to the teams of the Executive Support Officers, in their absence.
People management:
- To provide line management support to the corporate support team on a daily basis ensuring they are deployed in a way that delivers high quality administrative support across core functions of the Care Inspectorate.
- Implement and monitor the Care Inspectorate’s LEAD process and ensure that all team members are using the Learning Management System effectively to set goals and record one to one meetings.
- Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.
- Effectively manage the attendance of staff within established policies and procedures
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of service delivery.
Relationship management:
- Ensure productive and smooth working arrangements and protocols between staff delivering corporate support and all other Care Inspectorate employees.
- Develop and maintain constructive and co-operative working relationships with internal and external stakeholders and contractors.
- Contribute to the continuous development of the Care Inspectorate and manage change effectively and creatively.
- Promote the principles of partnership working throughout the organisation and embrace this as the agreed way of working.
- Promote a positive and inclusive working environment which supports continuous professional development.
- To ensure effective communication of the Care Inspectorate's work with people who use care services, carers, relatives and advocates.
Other duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Download the job profile in PDF format here.
Read moreAdministrator Support Assistant
Job title: Administrator Support Assistants (internally known as Chief Inspector Support Assistant)
Salary: £27,696 – £30,357
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office) – with expectation of travel to Dundee Head Office for team working requirements
Contract:
-
1 x Temporary until 31 March 2026
-
1 x Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
About the roles
We are recruiting for one chief inspector support assistant on a temporary contract to cover maternity leave up until 31 March 2026. This postholder will provide a PA/administrative role in supporting the chief inspector for strategic scrutiny and their service managers. Their work focuses on the scrutiny, assurance and improvement of services provided by local authority social work services and partnerships. Their teams look at services for children and families, adults and older people and people involved with the justice system.
We are also recruiting for one chief inspector support assistant on a permanent contract and this postholder will provide a PA/administrative role supporting the chief inspector of early learning and childcare and their service managers. Their teams inspect registered care services for children before they attend school as well as those for school aged children. The range of services includes childminders, nurseries, playgroups, out of school care and some holiday provision. We also regulate childcare agencies for services provided in the parents’ home, such as nannies or au pairs.
Reporting to the executive support officer, you will be part of a small team of chief inspector support assistants and part of the wider executive and committee support team.
Duties will be varied and include prioritising correspondence, dealing with internal and external enquiries, composing responses to routine correspondence, managing diaries, making appointments, and arranging travel, accommodation, meetings, conference rooms, and hospitality for visitors as necessary.
Having excellent planning and organisational skills, you will be expected to co-ordinate the administrative process for Scottish Government briefings and adhering to strict deadline requirements.
The role will also include the preparation and circulation of agendas and paperwork for meetings, attendance at internal and external meetings, taking notes and action records, monitoring the shared mailbox and dealing with any tasks required, formatting documents for high level management meetings, maintaining staff list spreadsheets and assisting in the design and preparation of PowerPoint presentations as and when required.
About you
You will have experience of providing business support to senior management in a fast-paced change environment. You are highly organised and able to plan and manage your time and workstreams efficiently and effectively. You understand that priorities and deadlines can change quickly, and you respond flexibly and effectively.
You will have a proactive approach and be confident in using your own initiative. Your attention to detail is meticulous and you have a clear commitment to maintaining high standards. You are a great team worker and able to build and maintain good working relationships.
You will have excellent word processing and IT skills with experience of Microsoft applications, including a good working knowledge of Excel. You will also have experience of diary management and taking detailed notes or minutes.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Claire Brown, at This email address is being protected from spambots. You need JavaScript enabled to view it., please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please complete the online application form by no later than by 08:00 on Monday 7 July 2025.
It is anticipated that interviews will take place on 25 July 2025 at our Dundee office.
Read moreCorporate Support Officer
Job title: Corporate Support Officer
Salary: £32,253 - £35,676
Hours: 35 hours per week
Contract: Permanent
Location: Dundee Head Office - this post supports corporate meetings and business services at our head office in Dundee.
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due to retirement an opportunity has arisen within the corporate support team which will have a key role in coordinating and providing an effective high quality business support service to the corporate and core support functions of the Care Inspectorate. Reporting to the Executive and Committee Support Manager, the role is responsible for the management of the corporate support team, with a focus on organising, planning and assigning work appropriately. This includes managing the reception service for our headquarters in Dundee. The role requires careful assessment of work priorities, enquiries and requests to ensure the delivery of a cohesive business support service, with an emphasis on excellent customer service. The development and review of support procedures and information systems is a vital element of the role, as well as the ability to organise and attend meetings to take accurate notes/minutes and action records. The role also has contract management responsibility, liaising closely with the procurement team as and when required.
About you
Ideally you will hold a relevant qualification in administration management or business studies and have experience of providing administrative support at senior level, staff supervision systems and people management. In addition, it would be advantageous to have experience in supporting internal senior management meetings. You will be highly organised, have excellent planning, communication and IT skills and be able to manage conflicting priorities and work to tight deadlines.
Having a positive approach to teamwork and customer service, you will focus on the improvement of services.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Fiona McKeand at This email address is being protected from spambots. You need JavaScript enabled to view it..
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please download and complete an application form and also our equal opportunities form to help us monitor and evaluate the diversity of applicants applying for our roles by 08:00 on Monday 11 August 2025.
It is anticipated that interviews will be held on 26 August 2025 at our Dundee office, Compass House, 11 Riverside Drive, Dundee, DD1 4NY.
Read more
Person specification
Job title: Executive Support Officer
Attributes
Experience
Essential:
- Experience of servicing committees and senior management meetings, including scheduling and minute taking.
- Experience of providing administrative support at senior level.
- Experience of staff supervision systems, policies and procedures.
- Experience of people management
Education, qualifications and training
Essential:
- You will be educated to SCQF Level 8 or equivalent experience in administration, management or business studies.
Desirable:
- HNC/D or equivalent.
Skills and knowledge
Essential:
- Excellent communication and negotiation skills.
- Excellent report writing skills with ability to report and present information in a succinct manner
- Good working knowledge of IT packages including Microsoft Applications
- Experience of developing processes and procedures.
- Ability to manage conflicting priorities and work to tight deadlines/plan and prioritise workloads.
- Ability to supervise staff and provide training and development opportunities to maximise resources.
- Ability to delegate work appropriately within the support team.
- Ability to translate plans into action.
Key performance outcomes
Effective communication
Essential:
- Ability to prepare reports, minutes and other written communication to a high standard.
- Ability to express ideas clearly and concisely and to adapt communication to suit different audiences.
- Ability to form constructive working relationships with people at all levels in the organisation.
- Regularly communicates with and ensures they are accessible to their team.
- Ability to communicate decisions to team members.
Desirable:
- Encouragement of colleagues to express their own ideas.
Objective decision making
Essential:
- Demonstrates analytical and systematic approach to problem solving.
- Encourages and supports decisions of team members.
- Considers organisational values in relation to the impact of their decisions.
- Considers the wider context in which the Care Inspectorate operates.
Desirable:
- Ability to express and present complex information.
Planning and organising
Essential:
- Ability to react to changing priorities and to prioritise conflicting demands.
- Ability to forward plan and prevent any operational difficulties.
- Regularly reviews workloads, goals and targets with team and prioritise where necessary.
- Uses 1-1 supervision to support team members to plan workloads.
- Delegates effectively to others and optimises resources to achieve desired results.
- Allocates people and resources effectively by taking account of individual strengths and development needs.
Flexibility
Essential:
- Encourages a flexible, positive approach to work in their team.
- Applies rules and procedures sensibly and understands where flexibility is required.
- Ability to apply skills flexibly within teams as required.
Improvement focus
Essential:
- Contributes to the development of operational processes and systems.
- Ability to identify gaps in performance and make appropriate suggestions for improvement.
- Ability to use knowledge and experience to gather and consolidate information to make appropriate improvements.
- Demonstrates initiative, drive and determination to complete tasks and achieve objectives.
- Improves the development and quality of services
Desirable:
- Demonstrates understanding of the principles of public accountability.
Teamworking
Essential:
- Contributes to the organisational and team vision and purpose and shares this effectively.
- Encourages the team to work co-operatively with each other.
- Involves the team in decision and actions.
Please note – these are key performance outcomes to be used to recruit into the role.
Read more